Empire Today, LLC

We thank the customer for their feedbackThe agreed upon accommodation has been processed to the customer’s credit card used for payment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Sandra [redacted]

We appreciate the customer contacting us regarding their concernsPer the customer’s request, the order has been canceledWe have refunded the full amount of the deposit payment back to the original payment methodWe thank the customer for their feedback and look forward to working with the customer on future home improvement projects

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] According to my credit card company this dispute has already been resolved Thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:In regards to their comment "The customer chose a vinyl plank product and the local office is working with the customer on their cost of replacement." They came out to try to install this product and the Installer would not install it due to moisture which the Product is supposed to be handle so we were left with no floor and the Installers left The office at Empire has been very hard to communicate with and it's like pulling teeth to get an email or call back This has been a very stressful process, we have tried calling everyday and finally got a call back today 6/early morning by Krystal and she said she would call me back after checking with the Santa Fe Springs officeQuinton Hall was handling this case beautifully at the beginning of this case but he's not returning our calls At this point, we may just request a refund for our original floor that is missing(vinyl) we bought back in Sept which Empire pulled up to try to repair and they never came back to repair it again We just want a floor for our two little girls to be able to walk on and for this stress to be over Sincerely, Amanda [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-business days Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: we never told anyone this was done and we were satisfiedThey liedIt is the most horrible customer service I have ever experiencedI never had so many people hang up on me I would never refer this company or use them again Sincerely, Elizabeth [redacted]

We spoke with the customer, and the repairs were scheduled for December 28, Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: [redacted] I am rejecting this response because: they have no idea of customer service I had these floors installed in November and they didn't finish the job correctly Came out several times and didn't fix it Didn't even order the correct materials to finish the job Actually received a phone call from Empire on Monday offering me a discount on my next job with them Asked them why I would ever hire them again or recommend them????????? Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsThe local office has been working with the customer with regard to the carpet claimUnfortunately we do not have the cleaning information in order to file a claimAs an alternative we have offered replacement at a greatly discounted rate for customer satisfaction and goodwill

We regret any miscommunication that occurred regarding scheduling the installation, as well as any inconvenience that occurred as a resultWe have spoken with the customer, and the repairs are scheduled for December 23, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office recently spoke with the customer and verified that everything was completed and they are satisfiedWe appreciate the customer’s feedback

Complaint: [redacted] I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I strongly feel that Empire Today should look at their business practices, their contractors, their sales staff and Customer Service departments going forward What I endured should NEVER happen to another customer I strongly urge additional training in screening contractors and training sales staff on what is and what is not appropriate when conducting business A refund was the least you could have done I still believe The Revdex.com and other consumer affairs organizations should review your business practices and look into further complaints against you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligencethis company does not CARE about how they operate once the contract is signedI will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concernsService was completed on October 17, We thank the customer for their feedback

We appreciate the customer contacting us regarding her concerns We have spoken with the customer and offered a partial discount with a signed agreementThe customer accepted this offer, and the repairs are scheduled to be completed on November 30, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Marc [redacted]

Complaint: [redacted] I am rejecting this response because: Yes they installed it after I already Lost a Complete Day of Work, in addition to paying my staff for them missing a day, and finding additional Childcare for my childrenI personally lost over $1,for missing the dayI know to a Big Company like Empire that is small peanuts but to me and my family that is hugeThe problem is not just the scheduling ordealIts the run around leading to the install as wellThe No communication from Empire to CustomerThis matter will not be resolved until I am either compensated for my time lost or have one of my other rooms completed at no chargeI planned on doing another Rooms with Empire I have already looked at about complaints between [redacted] and [redacted] after this whole ordeal about Empire and I am sure I can gather enough for a Class Action Against Empire for Unfair Business Practices Sincerely, Herbert ***

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and Empire price matched the entire contact amount to equal the overall quote from Home Depot We do not price match individual line items We appreciate the customer’s feedback and consider this matter resolved