Empire Today, LLC

We appreciate the customer contacting us regarding their concernsService was completed on August 5, and we have confirmed the customer is satisfiedWe appreciate their feedback

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Empire has told me in three separate occasions that they would return my callFirst they said that they had to talk to the salesman to make sure the window treatment was a gift, part if a promotion since I accepted the flooring offerThey never called me back, that was more than a month agoThen another person called and said they wanted me to explain the situation to them a second time and that they would return my call the next dayThey dint return the all the next dayI've called and left messages but I don't believe that Enpire wants to right their wrong

Initial Business Response / [redacted] (1000, 10, 2015/08/21) */ We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturerWe have also offered to show the customer samples to replace at a discounted costThe customer is considering these offersWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding their concerns If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to bothIn the Pre-Installation Check List given to customers at the time of the sale, we advise customers that this is a possibility and that we do not cut or adjust doors For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors

We appreciate the customer contacting us regarding his concernsWe met with the customer on February 11, and confirmed that the correct floor was installedThe customer advised that he has no further concerns at this timeWe appreciate the customer’s feedback

Complaint: [redacted] I am rejecting this response because: I would like to know when the business has contacted usThey contacted me once and told me that they will call back to schedule someone to setup a dateRegardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warrantyWhen they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote This is regular wear and tear that we are talking that is not up to the markI want them to tell me what their lifetime warranty supports because right now,I have a product that is sqeaky all over and the dents and chips very easily.My year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just years old Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ** ***

Sched appt for carpet installation quote on Tues, Aug 11, 9-am Rec'd call at 8am cancelling - nobody to send for quote Resched for Wed, Aug 9-am Rec'd call at 8am cancelling - nobody to send for quote I called to complain While on hold, I heard about million satisfied customers Well, there won't be million + one We were inconvenienced two days in a row Poor, poor customer service Appts should not be scheduled as they do not exist Will never use this company and will make my thoughts known to "my" public

Complaint: [redacted] I am rejecting this response because: An inspector did arrive and deferred yet again to another individual This is a material problem with substandard flooring materials and substandard installationI'd really like to see this issue resolved before the end of August Deliver new flooring material, allow it to actually acclamate and then correctly install itProblem solved Sincerely, Gerri ***

We appreciate the customer contacting us regarding her concerns. We have spoken with customer, and the replacement is scheduled to be completed on December 5, 2015. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have been in contact with the customer and agreed upon a resolutionWe are scheduled to remove the flooring on November 17, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed AgreementThe Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned

We appreciate the customer contacting us regarding their concerns The local office spoke with the customer on Wednesday, September 7th, and has scheduled repairs for September 13th at the customer’s request

Inspection and service is scheduled for Thursday, August 10th

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and service is scheduled for Wednesday, February 14,

Complaint: [redacted] I am rejecting this response because:I was notified by the company that they would be submitting a claim on my behalf with the manufacturer I believe this is the appropriate response Sincerely, Kimberly [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is conditionally satisfactory to me On Augan Empire Today installer/representative came to my apartment and removed the damaged window blind for repair When the window blind is in fact repaired so that it again functions, and is reinstalled without charge, I will consider the matter completely resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL ***The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $To date, I have received a partial payment of $and can't get a firm timeframe of when the remainder will be issuedYou resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $ Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsInstallation was completed on April 5thThe local office has been attempting to reach the customer by telephone to the customer’s request for an accommodation to fully resolve this matter

Complaint: [redacted] I am rejecting this response because: The order WAS NOT scheduled for November 23rd It was RESCHEDULED for November 23rd when Empire failed to come thru on what we paid for We paid to have laminate and carpet installed on the 19th of November Our moving truck was to arrive on the 20th We paid $4,to have the installation on Saturday the 19th, before the moving truck, so we could properly move in We were never told the laminate and carpet contractors would be separateFurthermore, we were never contacted about the carpet contractor pulling out of the job for Saturday It wasn't until we called Empire that they told us what was happening This was after we confirmed with them the day and week prior The customer service was less than helpful They were continuously flip When I got in touch with the business (before the Revdex.com), they continued to say there was nothing they could do This is unacceptable We expect more than just $as compensationThey failed on their end We want more money back Sincerely, [redacted]