Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and is fully replacing the installed flooringWe thank the customer for their feedback regarding their experience

We appreciate the customer contacting us regarding their concernsInspection determined site related damage to the vinyl flooringSuch damage is not covered by warranty and we offered to replace the kitchen for a nominal feeWhen the customer balked at the replacement price, we agreed to replace at no cost in exchange for a signed agreementThe local office has been attempting to reach the customer by telephone since June 2nd without a return call

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered an accommodation for customer satisfaction and goodwillThe customer accepted this offerThe check has been processed and will be sent to the customer’s provided mailing addressWe appreciate the customer’s feedback and look forward to amicably resolving this matter

(The consumer indicated he/she DID NOT accept the response from the business.) I would like to thank Revdex.com for its serviceWithout Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problemsSince March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint However, on 10/6/Empire did contact me in regards to reinstalling the hardwood floorsOn 10/14/15, a subcontractor came to the house to make the repairsHowever, after they started to remove the planks, they stopped, due to high moisture level and moldThe self leveling agent that was poured into the bedrooms was not cured when the second installation was completedThe mold is left exposed and in the mean time my family is camping out in the living room The mold could have been prevented if they complied with the inspector's recommendation back in MarchThis company put me and my family's health at risk due to negligence on their partThis whole process has caused me so much stress, anxiety, and has left me emotionally distraughtI told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditionsNo customer should ever have to go through this tortureAs of this day Empire has not scheduled a return date [redacted]

We appreciate the customer contacting us regarding their concernsWe have agreed to replace the flooring at no cost with signed agreementWe are scheduled to meet with the customer so they may select the style for replacement

We appreciate the customer contacting us regarding their concerns We have spoken to the customerWe have offered to replace the carpet for customer satisfaction and goodwill at a deep discounted cost to the customerThe customer stated they would discuss the offer with their spouseWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] & [redacted]

We appreciate the customer contacting us regarding their concernsThe repairs have been completed and the customer advised they are satisfiedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on June 18, We appreciate the customer’s feedback and consider this matter resolved

The offered discount was processed on October 29thWe appreciate the customer's feedback on their order

We appreciate the customer contacting us regarding their concernsReplacement has been scheduled for Saturday, December 16th

Complaint: [redacted] I am rejecting this response because: I received a response from Empire Carpet on July 7th, the day following this complaintI was told they would be ordering this carpet and would call me within a couple days to let me know when it would be arrivingI have called and left messages with [redacted] over the past weeks with no responseIt has been days since I have heard from this companyThis is unacceptableThis is the same situation we dealt with before and it took an entire year to get our carpet replaced Sincerely, [redacted]

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed on March 14,

We appreciate the customer contacting us regarding their concerns.We installed carpet for the customer in September All service carries a one (1) year workmanship warrantyWe were contacted more than three (3) years later in February regarding re-stretching the carpetThe customer was quote a fair and reasonable price for this out-of-warranty serviceService was scheduled as agreed, but the customer canceled the service on the scheduled dateNo services were completed and nothing was charged to the customer

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer and discussed and explained the pricing of his orderWe consider this matter resolved

We appreciate the customer contacting us regarding their concerns We serviced the closet doors for the customer on August 17, We thank the customer for their feedback regarding the order and service

The local office contacted the customer by email to schedule repairs to the installed carpetWe would be happy to schedule at the customer's earliest convenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI returned their call and informed them that the issue has now been resolved Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund to the original method(s) of paymentWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer and we reached an agreement to resolve the matter amicablyWe thank the customer for their feedback