Empire Today, LLC

Complaint: ***
I am rejecting this response because: The replacement was only one room
"Repairs" were done in other rooms and they have NOT held upThe original problem has returned within hrsReceived ccall from CorpHQ this AM regarding this problemThey will get back to me later today
Sincerely,
Caroline ***

We appreciate the customer contacting us regarding their concernsWe have recently obtained the materials needed to complete service for the customerWe have attempted to contact the customer to schedule the serviceOnce have reached the customer we will schedule and complete the serviceWe
appreciate the customer’s feedback and look forward to amicably resolving this matter

The local office spoke with the customer on December 19th and confirmed the requested cancelationThe full deposit payment was refunded to the credit card, and typically takes 3-business days for the card issuer to processWe look forward to working with the customer on future home improvement
projects

The repairs have been completed,
and we have also offered a partial refund with a signed agreementWe
appreciate the customer’s feedback and look forward to amicably resolving this
matter

We have offered to repair the floor at a discounted costAll warranty information is available on line for our customer's convenience.We are hopeful the customer will reconsider our offer

We appreciate the customer contacting us regarding their concernsThe refund was processed on July 6, 2017, and can take 7-business days to be reflected on the credit card

We appreciate the customer contacting us regarding their concernsWe are working with the manufacturer on a flush-mount stair nose in the customers style/color We will contact the customer as soon as the manufacturer replies

We appreciate the customer contacting us regarding her concernsEmpire posted the due credits to the customer's finance accountEmpire considers this matter resolved at this time

We appreciate the customer contacting us regarding their concernsService was completed on June 24, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer and have resolved the issue amicablyWe thank the customer for their feedback

Service is scheduled for Saturday, September 10thWe appreciate the customer’s patience

The local office spoke with the customer on Thursday Nov 3rd and have reached an agreement to resolve the matter amicably

We appreciate the customer contacting us regarding their concerns. Flooring was installed in March 2012, well outside the one (1) year labor warrantyFor customer satisfaction and goodwill, we offered to work with the customer on cost of replacement

We appreciate the customer contacting us regarding their concernsService was completed on July 15thWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concerns
We inspected the blinds and they were found to be defective by manufacturer error. We have ordered the blinds, and have ordered an additional three blinds as a courtesy
The customer will be contacted to schedule once the
remade blinds have been received

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer and agreed to an amicable resolution to the customer’s concernsWe thank the customer for their feedback regarding their experience

We appreciate the customer’s feedback Service was completed on October 14th as scheduledWe have also discounted the order with the agreement of the customer We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe installed carpet in March Every installation has a one (1) year labor warrantyAs this was installed six (6) years ago, the labor warranty lapsed some time agoWe have offered to re-stretch the carpet for the cost of
laborThe service will then carry a one (1) labor warranty with it

We appreciate the customer contacting us regarding their concernsService was unable to be completedAs such, we have refunded the service feeWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me After months of fighting with low level employees and the installation department, the senior level employees have agreed to make this right by replacing the defective product I'm very happy with this resolution and promised them I would pick a new floor product this weekend
Sincerely,
*** ***