Empire Today, LLC

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, they have agreed to reimburse me for the cost of having an independent contractor repair and complete the work Pending any further issues, this should satisfy my original complaint
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsA sales associate met with the customer on June 28th and the flooring installation is scheduled for July 8thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe customer was not at home on Tuesday, November 7th for serviceThe local office has left messages to reschedule

The repairs were completed on
October 31, We appreciate the customer’s feedback and look forward to
amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. The installers brought the bound rugs to the customer’s home on October 1, as scheduledUnfortunately, the dimensions were not as the customer wishesWe will correct the rugs and schedule installation as soon as the
repairs are completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Yes , indeed the
job was completed as mentioned on July 8th - But I haven't yet been compensated for "time consecutive last minute cancellation" of appointment which includes , 1) days time off for been present on the installation day 2) days of paid labor charge to move the furniture.Date includes "Jun 10, & Jun 24" 2015Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.We have spoken with the customer and scheduled service for Tuesday, January 24th

Service is being completed as agreedThe local office has also agreed to discount the order

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Empire Today, LLC has offered to replace all the carpet in dispute for an additional $from me I am to drive to Denver and review the carpet choices by appointment I intend to do that in the next weeks
Sincerely,
*** ***

We installed laminate flooring for the customer in September The customer contacted us about a month later claiming the toilet was not set correctlyInternal inspection found water damageThe bathroom floor was replaced, and the order discounted for customer satisfaction and goodwill We understand that issue to be wholly resolved; if that is not accurate we would be happy to review further The customer next contacted us in late March Inspection found topical moisture damageSuch damage is not covered by warranty and we offered to repair for a nominal cost Per the customer’s desired outcome/settlement of this complaint, we have offered to review for replacement with tile at a discountWe have left several messages without a return call

The Regional Manger spoke with the customer regarding the inspection reportThe inspector found install issues, and while the labor warranty has lapsed, we have offered to replace the flooring in exchange for a signed agreementThe local office is scheduling the customer to re-select for replacement

The local office has spoken to the customer and was able to reach an amicably resolutionWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns.The local office spoke with the customer on October 31st and resolved the damage claim, processed to the customer’s credit card used for purchaseWe thank the customer for their feedback regarding their order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The installation is NOT the problemThe wear of the carpet is the problemThere is a year warranty for wear, this carpet has been in years onlyThe monetary offer was 10% which wouldn't even replace roomThe carpet is FLAT and disgustingThey are only concerned with the installation and the fact they don 't service this area any longerWell, they were here when we were coerced into buying right now or lose the price AND we paid cashDo they not need to stand behind the product? I refused the 10% because we are only years into a year warrantyAsking for receipts from a professional cleaning service will not change how the carpet wearsOR they insist the carpet cleaning machine has to be certified and specific to this carpetThey have NOT tried to remedy thisThey never call back, they are abusive, they lieI need more than 10% to remove this disgusting carpet from my ENTIRE home and replace it with something that will lastAs I said we are in our 70's and cannot afford to be taken like thisThis carpet was supposed to last the rest of our lives or time in this house whichever came first, now we are stuck with either leaving this garbage on our floor or ripping it out and living on bare floorsThey have the most horrible customer service department I have ever dealt withIn other words we got screwed
Sincerely,
Terry ***

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer, and the
installation was completed on November 24, We appreciate the customer’s
feedback and look forward to amicably resolving this matter

(The consumer indicated he/she DID NOT accept the response from the business.)
An inspection conducted by an independent, third party inspection company was performed, but it has been over two weeks and no response from EmpireWhy don't you just honor your warranty you talked about so highly during your sales pitch???

The local office has agreed to the offered discountThe refund will be applied to the credit card used for paymentShould be on the account within business days