Endure Beauty System

Initial Business Response / [redacted] (1000, 15, 2015/06/08) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityWe note that the complaint indicates that Ms [redacted] was charged $and $We can confirm that we bill in USD, so the amount that we charge will differ from the amount that customer is actually billed In the interest of maintaining customer goodwill, we have credited Ms [redacted] in the amount of $and $Ms [redacted] will see this credit within the next 1-business daysMs [redacted] 's account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that [redacted] have occurredWe would like the Revdex.com to acknowledge that we did not receive prior notice of this complaint and are now responding at our first opportunityIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] Dr STE XXXXX [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/06/09) */

Initial Business Response / [redacted] (1000, 7, 2015/08/12) */ We appreciate the opportunity to address this matterUnfortunately, Ms [redacted] has filed a dispute with her financial institution, therefore she has received credit through her bank and we are not able to apply any further credit at this time Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Every time I have spoken with Endure, I have been upfront that I have filed a claim in two spots, with the Revdex.com and with MastercardAt one point, they told me to call them with my Mastercard rep on the line, which I did, only to be told that because I have already filed a claim, they can not refund me I spoke with Mastercard today, and they advised that the dispute is still in processIt is absolutely not true that I have received any creditIn fact, Endure has disputed my claim through Mastercard I don't see why I am being punished for pursuing my complaint through two different venues, given how unreasonable Endure has been to me I am willing to drop my dispute through Mastercard and send the second shipment of product back if Endure offers me a full refund As I've said before, I am a lawyer, and I am not willing to give up on this Endure's claim that I was aware of the terms and conditions simply because they appear on their website is untrueI accessed the "free" samples through a Facebook page, not through the Endure website

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityWe note that the complaint indicates that Ms [redacted] was charged [redacted] and [redacted] We can confirm that be bill is USD, so the amount that we charge will differ from the amount the customer sees removed from their accountWe would also like to confirm the day starts the day the order is placed and is considered day Ms [redacted] states she sent an email to cancel on 5/11/but she was billed that same morningMs [redacted] did email to cancel but it was in fact after the trial conversion charges had been processed by our systemAll sales are final; therefore once that charge is processed typically no refunds are issued In the interest of maintaining customer goodwill, we have credited Ms [redacted] in the amount of [redacted] and [redacted] Ms [redacted] will see this credit within the next 1-business daysMs [redacted] ' account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] Dr [redacted] XXXXX [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/08/19) */ We appreciate the opportunity to address this matter, as customer satisfaction is our main priority We do show that Ms [redacted] placed an online order for Endure on 6/for a day trialWe did receive a cancellation on 6/26, which is the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support As a courtesy, we have issued a full credit in the amount of $to Ms***'s accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Satisfied with the response, thank you!

Initial Business Response / [redacted] (1000, 15, 2015/08/19) */ We appreciate the opportunity to address this matter, as customer satisfaction is our main priority We do show that Ms [redacted] placed an online order for Endure on 5/14/for a day trialWe did receive a cancellation on 7/7/2015, which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support As a courtesy, we have issued a full credit in the amount of $to Ms***'s accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs [redacted] placed an online order at https://www.endurebeautysystem.com/ on 5/9/for a day trial of our product As we did not hear from Ms [redacted] within the 1st days of the trial period, our system processed her account for $on 5/23/for the completion of the trial period and for the merchandise that was in her possessionWe can confirm that we bill in USD, so the amount that we charge will differ from the amount removed from the customer's account Ms [redacted] was credited in the amount of $on 5/26/Ms [redacted] should have already received this creditMs***'s account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/06/09) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs [redacted] placed an online order at https://www.endurebeautysystem.com/on 4/22/for a day trial of our product As we did not hear from Ms [redacted] within the 1st days of the trial period, our system processed her account for $on 5/6/for the completion of the trial period and for the merchandise that was in her possession In the interest of maintaining customer goodwill, Ms [redacted] was credited in the amount of $on 5/21/We can also confirm with the tracking number of XXXXXXXXXXXXXXXX through the Canada Post that the merchandise was delivered to Ms [redacted] on 5/4/Ms [redacted] account has been canceled and she will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] SW [redacted] Dr [redacted] XXXXX [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do want to make clear that I never received one shipment or product from this companyThis is why I requested for refund to charges on product I never received, back on my account I do accept that they have cancelled my account and no future shipments or billings will be made

Initial Business Response / [redacted] (1000, 10, 2015/06/11) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs [redacted] placed an online order at https://www.endurebeautysystem.com/on 4/18/for a day trial of our product As we did not hear from Ms [redacted] within the 1st days of the trial period, our system processed her account for $on Ms [redacted] for the completion of the trial period and for the merchandise that was in her possession In the interest of maintaining customer goodwill, Ms [redacted] was credited in the amount of $on 5/14/Ms [redacted] will see this credit within the next 1-business daysMs [redacted] account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] Dr STE XXXXX [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company made a prompt return of funds and rectified my complaintThank you for your assistance in this matter

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityWe note that the complaint indicates that Ms [redacted] was charged multiple amountsWe can confirm that we bill in USD, so the amount that we charge will differ from the amount the customer has removed from their account Ms [redacted] contacted our customer support department on 4/20/and due to the nature of the call Ms [redacted] was refunded half of both the April charges, as a courtesyIn the interest of maintaining customer goodwill, we have credited Ms [redacted] the remaining amounts of the April charges in the amounts of $and $We have also credited the March charges in the amount of $89.95and $Ms [redacted] will see these credits within the next 1-business daysMs [redacted] 's account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that [redacted] have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] Dr STE XXXXX [redacted] OR XXXXX

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We appreciate the opportunity to address this matter, as customer satisfaction is our main priority We do show that Ms [redacted] placed an online order for Endure on 7/1/for a day trialWe did receive a cancellation on 8/6/2015, which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support As a courtesy, we have issued a full credit in the amount of $to Ms [redacted] 's accountWe have also reached out to our sister company to have the amount of the revlante credited as wellThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

Initial Business Response / [redacted] (1000, 8, 2015/05/19) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityWe note that the complaint indicates that Ms [redacted] was charged $We can confirm that we bill in USD so the amount that the customer is billed will differ depending on the currency exchange rate Ms [redacted] contacted our customer support department on 5/6/and due to the nature of the call was refunded for the most recent charges in the amounts of $and $In the interest of maintaining customer goodwill, we have credited Ms [redacted] for the other amounts of $and $Ms [redacted] will see these credits within the next 1-business daysMs [redacted] account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We appreciate the opportunity to address this matter, as customer satisfaction is our main priority We do show that Ms [redacted] placed an online order for Endure on 7/6/for a day trialWe did receive a cancellation on 8/10/2015, which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support As a courtesy, we have issued a full credit in the amount of $to Ms [redacted] 's accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) First there were a total of (16) separate transactions under (4) different company names (SMOOTHSKIN, GLOBAL YOUTH, YOURREVLANTE REVLANTGLO) put through my account This by itself is ridiculous and shows total incompetence regarding processing of orders There should only be (1) transaction withdrawing $as agreed for shipping chargesI Following is a list of transactions and amounts put through my account: Date Ref# Desciption (W/D)/Refund 7/07/PUR-SMOOTHSKIN (1.28) 7/07/PUR-GLOBAL YOUTH PR (1.28) 7/07/PUR-GLOBAL YOUTH (2.54) 7/07/PUR-YOURREVLANTE (3.88) 7/09/PUR-GLOBAL YOUTH PR (1.30) 7/09/PUR-GLOBAL YOUTH (2.57) 7/09/PUR-YOURREVLANTE (3.92) 7/09/COR-GLOBAL YOUTH PR 7/09/COR-GLOBAL YOUTH 7/09/COR-YOURREVLANTE 7/10/PUR-SMOOTHSKIN (1.29) 7/10/COR-SMOOTHSKIN 7/27/PUR-REVLANTGLO (163.67)7/27/PUR-GLOBAL YOUTH (201.41)7/29/PUR-REVLANTGLO (163.01) 7/29/COR-REVLANTGLO Net Amount (373.50) Agreed shipping charges TOTAL OVERCHARGED = (369.62) There is no refund of $as of today indicated in my bank account Assuming there is a $refund being processed that is less than 50% of the overchargeAn additional amount of $($369.XX-XXX.95) needs to be refunded I require the TOTAL AMOUNT OF $TO BE REFUNDED before my claim will be considered closed Regards, [redacted] M [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs [redacted] placed an online order at https://www.endurebeautysystem.com/ on 5/6/for a day trial of our product As we did not hear from Ms [redacted] within the 1st days of the trial period, our system processed her account for $on 5/20/for the completion of the trial period and for the merchandise that was in her possessionWe can confirm that we bill in USD so the amount that we bill will differ from the amount the customer is actually billed In the interest of maintaining customer goodwill, we have credited Ms [redacted] in the amount of $Ms [redacted] will see this credit within the next 1-business daysMs [redacted] 's account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] Dr [redacted] XXXXX [redacted] OR XXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refund on my credit card todayThank you very much for assisting me in resolving this matterI really appreciate your help Sincerely

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityWe note that the complaint indicates that Ms [redacted] was charged $and $We can confirm that we bill is USD so the amount that is billed to the customer will vary from our billing amount Ms [redacted] contacted our customer support department on 5/19/and accepted a 50% credit of both chargesIn the interest of maintaining customer goodwill, we have credited the remaining amounts on Ms [redacted] 's accounts in the amounts of $and $Ms [redacted] will see these credits within the next 1-business daysMs [redacted] account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs [redacted] placed an online order at https://www.endurebeautysystem.com/ on 3/5/for a day trial of our product As we did not hear from Ms [redacted] within the 1st days of the trial period, our system processed her account for $on 3/19/for the completion of the trial period and for the merchandise that was in her possessionDue to no contact, Ms [redacted] was billed $and shipped a fresh new day supply on 4/18/and 5/18/ In the interest of maintaining customer goodwill, we have credited Ms [redacted] for amounts of $We deeply apologize but anything prior to that is outside of days from the date that the transaction processedMs [redacted] will see these credits within the next 1-business daysMs [redacted] 's account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] Dr STE XXXXX [redacted] XXXXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I find the offer fair and justI wanted my money back that's allThank you

Initial Business Response / [redacted] (1000, 15, 2015/08/19) */ We appreciate the opportunity to address this matter, as customer satisfaction is our main priority We do show that Ms [redacted] placed an online order for Endure on 5/6/for a day trialWe did receive a cancellation on 7/7/2015, which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support As a courtesy, we have issued a full credit in the amount of $to Ms [redacted] 's accountWe will also reach out to our sister company to have the Revlante charge credited as wellThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

Initial Business Response / [redacted] (1000, 15, 2015/08/19) */ We appreciate the opportunity to address this matter, as customer satisfaction is our main priority We do show that Ms [redacted] placed an online order for Endure on 5/7/for a day trialWe did receive a cancellation on 7/4/2015, which was past the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support As a courtesy, we have issued a full credit in the amount of $to Ms [redacted] 's account for the most recent charge of endure, we do not offer a money back guaruntee on autoshipmentWe have also reached out to our sister company in regarrds to having the most recent revlante charge refunded as wellThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They gave a partial refund (25%).but I still had to pay over dollars for the product

Initial Business Response / [redacted] (1000, 7, 2015/05/19) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityWe note that the complaint indicates that Ms [redacted] was charged $and $We can confirm that we bill in USD so the amount that the customer is billed will differ depending on the currency exchange rate In the interest of maintaining customer goodwill, we have credited Ms [redacted] in the amount of $and $Ms [redacted] will see this credit within the next 1-business daysMs [redacted] account has been canceled and they will not receive any future shipments or billings We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: [redacted] Dr [redacted] XXXXX [redacted] OR XXXXX Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 4/6/2015 for a 14 day trial of our product. As we did not hear... from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 4/20/2015 for the completion of the trial period and for the merchandise that was in her possession. Due to no contact Ms. [redacted] was billed $149.95 and shipped a fresh new 30 day supply on 5/20/2015. We can confirm that we bill in USD, so the amount that we charge will differ from the amount removed from the customer's account. As a courtesy, Ms. [redacted] was credited in the amount of $119.96 on 5/25/2015. In the interest of maintaining customer goodwill, we have credited the remaining amount of $29.99 and also the April charge of $149.95. Ms. [redacted] should have already received this credit. Ms. [redacted] 's account has been canceled and they will not receive any future shipments or billings. We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below. Client Support, Endure Beauty System Email: [redacted] @endurebeautysystem.com Phone: X-XXX-XXX-XXXX Fax: XXX-XXX-XXXX Address: 9450 SW Gemini Dr STE XXXXX Beaverton, OR XXXXX Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/17) */ consumer indicated he/she ACCEPTED the response from the business.) Although I accept the response from the business, as of [redacted] 16th the only amount credited back to me is $153.04 on May 27th. The bank has not received any other credits. I don't understand what $153.04 comprises. Who follows up with the company to ensure they live up to their agreement?

Final Consumer Response / [redacted] (2000, 16, 2015/08/13) */ Today August 12, I received email confirmation that Endure have cancelled my account as well as refunded the amount I was charged Your subscription account XXXXXX to Endure Beauty System is now cancelled, you will no longer receive auto-shipments of our product ***, We have refunded order XXXXXX We have refunded $to your original form of payment for EndureYou will no longer receive any shipments from Endure Beauty System This case is resolved Thank you for your assistance and great work!