Endure Beauty System

Initial Business Response /* (1000, 5, 2015/04/29) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityWe note that the complaint indicates that Ms*** was charged over $We can confirm that we process transactions in USD so the amount
that the customer is charged will differ from the amount we processed to the customer's account
As we did not hear from Ms*** within the 1st days of the trial period, our system processed her account for $and $In the interest of maintaining customer goodwill, we have credited Ms*** in the amounts of $and $Ms*** should see these credits within the next 1-business days
We sincerely apologize for any confusion or inconvenience that may have occurredIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below
Client Support,
Endure Beauty System
Email: ***@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: *** Market Suite XXXXX San Francisco, CA XXXXX-XXXX

Initial Business Response /* (1000, 10, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority
We do show that Ms*** placed an online order for Endure on 6/19/for a day trialWe did receive a cancellation on 7/22/2015,
which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support
As a courtesy, we have issued a full credit in the amount of $to Ms***'s accountWe have also reached out to our sister company to have the additional amount credited for the revlanteThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

My debit card was used for unauthorized cosmetics that cost $***Company will not accept the products to be returned and refuse to issue a refund

Initial Business Response /* (1000, 5, 2015/08/12) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 5/30/15 for a 14 day trial of our product. We would like to confirm...

that we bill in USD, so the amount that we charge the consumer will differ from the amount that the consumer notices removed from their account.
As we did not hear from Ms. [redacted] within the 1st 14 days of the trial period, our system did process the billing for the 30-day supply initially sent. According to our terms and conditions, we do ship out and bill for a 30 day supply every 30 days until cancellation is requested.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $74.95. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We did also reach out to Revlante, a sister company, and they have also applied a 50% in the amount of $60.50 to the account.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] XXXXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
50% rebate is partially acceptable. I am looking for a full refund.
A company that 'hides' the automatic monthly billing of $356.74, in the terms and agreements is not running an ethical business.
The automatic monthly withdrawal, should be moved out of the terms and agreements and moved onto the website as a "warning" to the consumer. This warning should be located in the payment area. I am sure this would put an end to any consumer ordering the trial. I am unaware of any middle class person paying $356.74 for a monthly order of a skin cream.
My next step is to contact the consumer advocate in [redacted] of CTV news. I will work on getting this unethical company in the news, to prevent any other consumer from purchasing this product.
I only hope this company will process the complete refund of $356.74

Initial Business Response /* (1000, 7, 2015/06/09) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/on 4/22/2015 for a 14 day trial of our product.
As we did not hear...

from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 5/6/2015 for the completion of the trial period and for the merchandise that was in her possession.
In the interest of maintaining customer goodwill, Ms. [redacted] was credited in the amount of $149.95 on 5/21/2015. We can also confirm with the tracking number of XXXXXXXXXXXXXXXX through the Canada Post that the merchandise was delivered to Ms. [redacted] on 5/4/2015. Ms. [redacted] account has been canceled and she will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] SW [redacted] Dr [redacted] XXXXX [redacted] XXXXX
Initial Consumer Rebuttal /* (2000, 12, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do want to make clear that I never received one shipment or product from this company. This is why I requested for refund to charges on product I never received, back on my account.
I do accept that they have cancelled my account and no future shipments or billings will be made.

Initial Business Response /* (1000, 7, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms [redacted] placed an online order for Endure on 6/12 for a 14 day trial. We did receive a cancellation on 6/26, which is the...

15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied with the response, thank you!

Initial Business Response /* (1000, 10, 2015/06/11) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/on 4/18/2015 for a 14 day trial of our product.
As we did not hear...

from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on Ms. [redacted] for the completion of the trial period and for the merchandise that was in her possession.
In the interest of maintaining customer goodwill, Ms. [redacted] was credited in the amount of $149.95 on 5/14/2015. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr STE XXXXX [redacted] XXXXX
Initial Consumer Rebuttal /* (2000, 12, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company made a prompt return of funds and rectified my complaint. Thank you for your assistance in this matter.

Initial Business Response /* (1000, 7, 2015/08/12) */
We appreciate the opportunity to address this matter. Unfortunately, Ms. [redacted] has filed a dispute with her financial institution, therefore she has received credit through her bank and we are not able to apply any further credit at this...

time.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Every time I have spoken with Endure, I have been upfront that I have filed a claim in two spots, with the Revdex.com and with Mastercard. At one point, they told me to call them with my Mastercard rep on the line, which I did, only to be told that because I have already filed a claim, they can not refund me.
I spoke with Mastercard today, and they advised that the dispute is still in process. It is absolutely not true that I have received any credit. In fact, Endure has disputed my claim through Mastercard.
I don't see why I am being punished for pursuing my complaint through two different venues, given how unreasonable Endure has been to me.
I am willing to drop my dispute through Mastercard and send the second shipment of product back if Endure offers me a full refund.
As I've said before, I am a lawyer, and I am not willing to give up on this.
Endure's claim that I was aware of the terms and conditions simply because they appear on their website is untrue. I accessed the "free" samples through a Facebook page, not through the Endure website.

Initial Business Response /* (1000, 15, 2015/06/11) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $121.85 and $149.95.
In the interest of maintaining customer goodwill,...

we have credited Ms. [redacted] in the amount of $89.95and $149.95. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. We would like the Revdex.com to acknowledge that we did not receive prior notice of this complaint and are now responding at our first opportunity. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr[redacted] XXXXX

Initial Business Response /* (1000, 5, 2015/05/18) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $121.85 and $149.95. We can confirm that we charged Ms. [redacted] $89.95 and...

$149.95.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $89.95and $149.95. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Market Suite XXXXX San Francisco, CA XXXXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After trying to get my money back for months. This company only responded because of the Revdex.com. So thank you for your help. But you should really rake a closer look at this company. All negative responses on Facebook from people.

Initial Business Response /* (1000, 15, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms. [redacted] placed an online order for Endure on 5/18/2015 for a 14 day trial. We did receive a cancellation on...

7/3/2015, which was past the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. We have also reached out to our sister company to have the revlante charge refunded as well. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Final Consumer Response /* (2000, 6, 2015/07/06) */
I phoned Endure Beauty System once again after sending this complaint and after much discussion they agreed to reimburse me 50% of my bill. I am still out $74.98 American Dollars. I was told by the person I was speaking to that I should have...

read the Terms and Agreements....but I really missed seeing anything regarding terms and agreements.
When reading this complaint sent to you, please be aware that I thought I was sending it directly to the Endure Beauty System company. Sorry, but you can see what my complaint is anyway.

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms [redacted] placed an online order for Endure on 7/6/2015 for a 14 day trial. We did receive a cancellation on 8/10/2015,...

which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First there were a total of (16) separate transactions under (4) different company names (SMOOTHSKIN, GLOBAL YOUTH, YOURREVLANTE REVLANTGLO) put through my account.
This by itself is ridiculous and shows total incompetence regarding processing of orders.
There should only be (1) transaction withdrawing $3.88 as agreed for shipping charges. I
Following is a list of transactions and amounts put through my account:

Date Ref# Desciption (W/D)/Refund
7/07/15 PUR-7883 SMOOTHSKIN 8448 (1.28)
7/07/15 PUR-7872 GLOBAL YOUTH PR (1.28)
7/07/15 PUR-7870 GLOBAL YOUTH (2.54)
7/07/15 PUR-3162 YOURREVLANTE (3.88)
7/09/15 PUR-7872 GLOBAL YOUTH PR (1.30)
7/09/15 PUR-7870 GLOBAL YOUTH (2.57)
7/09/15 PUR-3162 YOURREVLANTE (3.92)
7/09/15 COR-7872 GLOBAL YOUTH PR 1.28
7/09/15 COR-7870 GLOBAL YOUTH 2.54
7/09/15 COR-3162 YOURREVLANTE 3.88
7/10/15 PUR-7883 SMOOTHSKIN 8448 (1.29)
7/10/15 COR-7883 SMOOTHSKIN 8448 1.28
7/27/15 PUR-3011 REVLANTGLO (163.67)7/27/15 PUR-3010 GLOBAL YOUTH (201.41)7/29/15 PUR-3011 REVLANTGLO (163.01)
7/29/15 COR-3011 REVLANTGLO 163.67

Net Amount (373.50) Agreed shipping charges 3.88 TOTAL OVERCHARGED = (369.62)
There is no refund of $149.95 as of today indicated in my bank account.

Assuming there is a $149.95 refund being processed that is less than 50% of the overcharge. An additional amount of $219.67 ($369.XX-XXX.95) needs to be refunded.
I require the TOTAL AMOUNT OF $369.62 TO BE REFUNDED before my claim will be considered closed.
Regards,
[redacted] M. [redacted]

Initial Business Response /* (1000, 16, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms. [redacted] placed an online order for Endure on 6/26/2015 for a 14 day trial. We did receive a cancellation on 7/10/2015,...

which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms. [redacted] placed an online order for Endure on 7/1/2015 for a 14 day trial. We did receive a cancellation on 8/6/2015,...

which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. We have also reached out to our sister company to have the amount of the revlante credited as well. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Initial Business Response /* (1000, 5, 2015/06/08) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 5/9/2015 for a 14 day trial of our product.
As we did not hear from...

Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 5/23/2015 for the completion of the trial period and for the merchandise that was in her possession. We can confirm that we bill in USD, so the amount that we charge will differ from the amount removed from the customer's account.
Ms. [redacted] was credited in the amount of $149.95 on 5/26/2015. Ms. [redacted] should have already received this credit. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/08) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 5/6/2015 for a 14 day trial of our product.
As we did not hear...

from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 5/20/2015 for the completion of the trial period and for the merchandise that was in her possession. We can confirm that we bill in USD so the amount that we bill will differ from the amount the customer is actually billed.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $149.95. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr [redacted] XXXXX [redacted] OR XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund on my credit card today. Thank you very much for assisting me in resolving this matter. I really appreciate your help.
Sincerely

Initial Business Response /* (1000, 7, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms [redacted] placed an online order for Endure on 3/29/2015 for a 14 day trial. We did receive a cancellation on 6/26, which is...

after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 as of 5/14/2015 and no further charges have occured to Ms. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I am absolutely NOT satisfied with this response. They charged me June 10 $155.42, July 10 $159.26 and Aug 10 $164.69 to my credit card ending in [redacted] for products that I did not request and I expect these charges to be stopped IMMEDIATELY and a refund issued. Please confirm that the company clearly understands the situation. I appreciate your help.....Thank You

Final Consumer Response /* (2000, 16, 2015/08/13) */
Today August 12, 2015 I received email confirmation that Endure have cancelled my account as well as refunded the amount I was charged.
Your subscription account XXXXXX to Endure Beauty System is now cancelled, you will no longer receive...

auto-shipments of our product
[redacted], We have refunded order XXXXXX
We have refunded $74.97 to your original form of payment for Endure. You will no longer receive any shipments from Endure Beauty System.
This case is resolved.
Thank you for your assistance and great work!

Initial Business Response /* (1000, 5, 2015/06/10) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged [redacted] and [redacted] We can confirm that be bill is USD, so the amount that we...

charge will differ from the amount the customer sees removed from their account. We would also like to confirm the 14 day starts the day the order is placed and is considered day 1. Ms. [redacted] states she sent an email to cancel on 5/11/2015 but she was billed that same morning. Ms. [redacted] did email to cancel but it was in fact after the trial conversion charges had been processed by our system. All sales are final; therefore once that charge is processed typically no refunds are issued.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of [redacted] and [redacted] Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted]' account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr [redacted] XXXXX [redacted] XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)