Endure Beauty System

Initial Business Response /* (1000, 5, 2015/06/09) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 5/6/2015 for a 14 day trial of our product.
As we did not hear...

from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on Ms. [redacted] for the completion of the trial period and for the merchandise that was in her possession.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $149.95. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX[redacted] XXXXX

Initial Business Response /* (1000, 5, 2015/06/09) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged multiple amounts. We can confirm that we bill in USD, so the amount that we...

charge will differ from the amount the customer has removed from their account.
Ms. [redacted] contacted our customer support department on 4/20/2015 and due to the nature of the call Ms. [redacted] was refunded half of both the April charges, as a courtesy. In the interest of maintaining customer goodwill, we have credited Ms. [redacted] the remaining amounts of the April charges in the amounts of $44.97 and $74.97. We have also credited the March charges in the amount of $89.95and $149.95. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that [redacted] have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr STE XXXXX [redacted] OR XXXXX

Initial Business Response /* (1000, 5, 2015/06/08) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 4/28/2015 for a 14 day trial of our product.
As we did not hear...

from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 5/12/2015 for the completion of the trial period and for the merchandise that was in her possession. We can confirm that we bill in USD so the amount that we bill will differ from the amount the customer is actually billed.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $149.95. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] SW [redacted] Dr [redacted] XXXXX [redacted] XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Money refunded. Satisfied

Initial Business Response /* (1000, 5, 2015/05/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $278.76 USD.
Ms. [redacted] contacted our customer support department on...

5/6/2015 to cancel and be refunded. Typically, all sales are final but due to the nature of the call she was refunded 80% of the charges that were posted to her account. Due to the email received following the call Ms. [redacted] made to customer service, she was refunded the remaining balance on 5/11/2015. Ms. [redacted] should have already received these credits Ms. [redacted]'s account has been canceled and she will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Market Suite XXXXX San Francisco, CA XXXXX-XXXX

Initial Business Response /* (1000, 7, 2015/08/12) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We do allow 14 days within our trial period, with the initial order date starting as Day 1. This material is included in our full terms and...

conditions, present upon the customer order.
In the interest of maintaining customer goodwill, we did credit Ms. [redacted] in the amount of $74.98 on 7/17 as a courtesy, and advised Ms. [redacted] she is more than welcome to keep the package, with a total value of $149.98.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.

Client Support,
Endure
Email: [redacted]@endure.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] XXXXX-XXXX

Final Business Response /* (4000, 10, 2015/08/17) */
We apologize for the incorrect response previously submitted.
We have applied a full credit in the amount of $149.95 to Ms. [redacted]'s account as a courtesy. We did receive a call from Ms. [redacted] on 7/17, but the customer had disconnected prior to us taking any action on her account. We apologize if there was any such confusion or inconvenience associated with your experience. We strive for customer satisfaction, therefore we do hope that this credit does satisfy your resolution.
Thank you

Initial Business Response /* (1000, 8, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms [redacted] placed an online order for Endure on 6/3/2015 for a 14 day trial. We did receive a cancellation on 7/27/2015,...

which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree to pay $50.00 for the products that I did receive, but I did NOT agree to pay the $200.00 for further products. I am satisfied with their response and, will look forward to receiving a credit on my credit card very shortly. I STILL say, though, that they MUST do a COMPLETE overhaul of their business practices, that is something I would like to see as an appendage to their response to me.

Initial Business Response /* (1000, 5, 2015/06/01) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $152.17 and $187.62. We can confirm that we bill is USD so the amount that...

is billed to the customer will vary from our billing amount.
Ms. [redacted] contacted our customer support department on 5/19/2015 and accepted a 50% credit of both charges. In the interest of maintaining customer goodwill, we have credited the remaining amounts on Ms. [redacted]'s accounts in the amounts of $74.98 and $60.93. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.

Final Consumer Response /* (2000, 6, 2015/06/08) */
Jun 2: received voice message from Endure to call them.
Jun 3: 9:30am spoke with Endure. They offered 50% then 80% then settled on 100% refund. They said it would take 3-5 business days.
Jun 3: 9:40am received email from Endure with refund...

confirmation.
Jun 5: Funds are now credited to my Visa account.
Revdex.com - I thank you for your service.

Initial Business Response /* (1000, 7, 2015/05/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $194.04 and $116.40. We can confirm that we bill in USD so the amount that the...

customer is billed will differ depending on the currency exchange rate.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $89.95 and $149.95. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr [redacted] XXXXX [redacted] OR XXXXX
Initial Consumer Rebuttal /* (2000, 9, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/01) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 4/25/2015 for a 14 day trial of our product.
As we did not hear...

from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $121.85 and $149.95 on 5/9/2015 for the completion of the trial period and for the merchandise that was in her possession.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $121.85 and $149.95. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms. [redacted] placed an online order for Endure on 5/14/2015 for a 14 day trial. We did receive a cancellation on 7/7/2015, which...

was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Initial Business Response /* (1000, 15, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms. [redacted] placed an online order for Endure on 6/23/2015 for a 14 day trial. We did receive a cancellation on 7/7/2015,...

which is the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. We will also reach out to our sister company to have the revlante charge credited as well. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.
Initial Consumer Rebuttal /* (2000, 17, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/12) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged multiple amounts. We can confirm that we bill in USD, so the amount that we...

process will differ from the amount the customer see removed from their account.
Ms. [redacted] contacted our customer support department on 6/4/2015 and due to the nature of the call Ms. [redacted] was refunded in the amounts of $121.85 and $149.95 In the interest of maintaining customer goodwill, we have credited the remaining amounts of $121.85 and $149.95 for the May charges. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] XXXXX

Initial Business Response /* (1000, 9, 2015/06/22) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged multiple amounts. We can confirm that we bill in USD, so the amount that we...

charge will differ from the amount the customer has removed from their account.

In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amounts of $121.85 and $149.95. Ms. [redacted] will see these credits within the next 1-5 business days. We apologize but any transaction is outside the refund time frame and we have not received notification of any merchandise being successfully returned. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.

We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.



Client Support,

Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] XXXXX [redacted] XXXXX
Initial Consumer Rebuttal /* (2000, 11, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In tracking the parcel sent I was informed by UPS that the parcel was received on June 08,2015 and signed for by a person named "[redacted]" at 3.35PM
Many thanks for your help in securing my money back
Final Consumer Response /* (3000, 30, 2015/08/26) */
I believe I wrote you yesterday that I am having a problem with Visa with my credits of Revelante and Endure Systems. I spoke to them today and was informed that the two credits received on June 10th on my Visa were for the May 26th charges that the company put through the second time.and Visa credited. The Company has not credited the April26th charges that you disputed for me, and I was informed by you ,they would and accepted. I just thought they took their own sweet time of putting the credits through, so I am still out the April 26th charges of $149.95USD and $121.85USD..

Initial Business Response /* (1000, 15, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms. [redacted] placed an online order for Endure on 5/6/2015 for a 14 day trial. We did receive a cancellation on 7/7/2015,...

which was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account. We will also reach out to our sister company to have the Revlante charge credited as well. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Initial Business Response /* (1000, 5, 2015/04/29) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $153.30 and $188.65. We can confirm that we process transactions in USD so the...

amount that the customer is charged will differ from the amount we processed to the customer's account.
As we did not hear from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $121.85 and $149.95. Ms. [redacted] contacted our customer support department on 4/18/2015 and accepted 80% partial credits for each charge.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] for the remaining amounts of $24.37 and $29.99. Ms. [redacted] should see these credits within the next 1-5 business days.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.

Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Market Suite XXXXX San Francisco, CA XXXXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/22) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 3/5/2015 for a 14 day trial of our product
As we did not hear from...

Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 3/19/2015 for the completion of the trial period and for the merchandise that was in her possession. Due to no contact, Ms. [redacted] was billed $149.95 and shipped a fresh new 30 day supply on 4/18/2015 and 5/18/2015.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] for 2 amounts of $149.95. We deeply apologize but anything prior to that is outside of 90 days from the date that the transaction processed. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr STE XXXXX [redacted] XXXXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I find the offer fair and just. I wanted my money back that's all. Thank you.

Final Consumer Response /* (2000, 5, 2015/06/08) */

Initial Business Response /* (1000, 15, 2015/06/08) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $121.85 and $149.95. We can confirm that we bill in USD, so the amount...

that we charge will differ from the amount that customer is actually billed.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $121.85 and $149.95. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that [redacted] have occurred. We would like the Revdex.com to acknowledge that we did not receive prior notice of this complaint and are now responding at our first opportunity. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted] Dr STE XXXXX [redacted] XXXXX
Initial Consumer Rebuttal /* (2000, 17, 2015/06/09) */

Initial Business Response /* (1000, 15, 2015/08/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our main priority.
We do show that Ms. [redacted] placed an online order for Endure on 5/7/2015 for a 14 day trial. We did receive a cancellation on 7/4/2015,...

which was past the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.
As a courtesy, we have issued a full credit in the amount of $149.95 to Ms. [redacted]'s account for the most recent charge of endure, we do not offer a money back guaruntee on autoshipment. We have also reached out to our sister company in regarrds to having the most recent revlante charge refunded as well. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.
Initial Consumer Rebuttal /* (3000, 17, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave a partial refund (25%).but I still had to pay over 400.00 dollars for the product