Endure Beauty System

Initial Business Response /* (1000, 5, 2015/06/10) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 4/7/2015 for a 14 day trial of our product.
As we did not hear from...

Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 4/21/2015 for the completion of the trial period and for the merchandise that was in her possession. Due to no contact, Ms. [redacted] was billed and shipped a fresh new 30 day supply on 5/21/2015.
Ms. [redacted] contacted our customer support department on 5/29/2015 and due to the nature of that email Ms. [redacted] was credited 50% of the May charge.
In the interest of maintaining customer goodwill, we have credited Ms. [redacted] for the remaining amount on the May transaction in the amount of $74.98 and for the April transaction in the amount of $149.95. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted]'s account has been canceled and she will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.

Initial Business Response /* (1000, 5, 2015/06/08) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.endurebeautysystem.com/ on 4/6/2015 for a 14 day trial of our product.
As we did not hear...

from Ms. [redacted] within the 1st 14 days of the trial period, our system processed her account for $149.95 on 4/20/2015 for the completion of the trial period and for the merchandise that was in her possession. Due to no contact Ms. [redacted] was billed $149.95 and shipped a fresh new 30 day supply on 5/20/2015. We can confirm that we bill in USD, so the amount that we charge will differ from the amount removed from the customer's account.
As a courtesy, Ms. [redacted] was credited in the amount of $119.96 on 5/25/2015. In the interest of maintaining customer goodwill, we have credited the remaining amount of $29.99 and also the April charge of $149.95. Ms. [redacted] should have already received this credit. Ms. [redacted]'s account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: 9450 SW Gemini Dr STE XXXXX Beaverton, OR XXXXX
Initial Consumer Rebuttal /* (3000, 9, 2015/06/17) */
consumer indicated he/she ACCEPTED the response from the business.)
Although I accept the response from the business, as of [redacted] 16th the only amount credited back to me is $153.04 on May 27th. The bank has not received any other credits. I don't understand what $153.04 comprises. Who follows up with the company to ensure they live up to their agreement?

Initial Business Response /* (1000, 8, 2015/05/19) */
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. We note that the complaint indicates that Ms. [redacted] was charged $600.00. We can confirm that we bill in USD so the amount that the customer is...

billed will differ depending on the currency exchange rate.
Ms. [redacted] contacted our customer support department on 5/6/2015 and due to the nature of the call was refunded for the 2 most recent charges in the amounts of $89.95 and $149.95. In the interest of maintaining customer goodwill, we have credited Ms. [redacted] for the other 2 amounts of $89.95 and $149.95. Ms. [redacted] will see these credits within the next 1-5 business days. Ms. [redacted] account has been canceled and they will not receive any future shipments or billings.
We sincerely apologize for any confusion or inconvenience that may have occurred. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Client Support,
Endure Beauty System
Email: [redacted]@endurebeautysystem.com
Phone: X-XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Address: [redacted]