Enterprise Landscaping

On 615, and [redacted] called to notify the student of score availability

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although I agree with The College Board that I am not satisfied with their response (I haven't been from the beginning) I did not want to click on the "accept" option because it indicates I am satisfied with the resolution, which I am not, they have abysmal customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did respond as requested for a full fundwe want the reminder amount credit back to credit card on file In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We confirmed the customer's scores were found and mailed out on An email was sent to notify [redacted] of these actions

Per customer care specialist Caitlin N***: I spoke with this customer on Friday I advised that we are unable to expedite this QAS order delivery due to these orders being fulfilled in bulkI advised that we could not pull a single student’s reportWe spoke in detail about Khan academy and other SAT practice resources on our website she could utilizeI Issued a refund for the QAS per the delayed delivery timeframe and advised when/how refund would be receivedThe customer advised that she appreciated the information that I provided and she would wait to receive QAS in the mailCustomer has my contact information for any follow up concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is minimally satisfactory to me, yet I will consider it resolvedI should have received an apology for mistake made by the College Board ordering department, the lack of follow through from the customer service center in the Philippians, and the unprofessional, confrontational, and disrespectful manner in which Victoria from the Reston Office handled the matter when it was brought to her attentionI sincerely hope the leadership team at the College Board becomes aware of the issues, as they seem to be chronic based on the complaints made by others through the Revdex.com about the College Board, and will make changes to resolve them to future customers will not have to endure these matters Sincerely, [redacted] ***

Per Customer Care Specialist, [redacted] : The customer is stating that they ordered SAT scores on January **, and paid via Paypal The customer states that Paypal indicated that the seller canceled the order, the scores were not sent, and no notification was provided that the order was not processed To complete a request to order scores the customer would need to login to their College Board account, select the option to send scores, complete the online request, and then submit payment In reviewing the account activity for Thomas Judd I see the last time he logged into his account was January **, On January **, [redacted] logged into his account to request that his SAT scores be sent to universities, he paid for this request via credit card This order was processed and scores were sent on January **, which is within the score reporting timeframe I called [redacted] on February ***, and left a message asking him to call me back as I need more information to complete the research process for his request I sent a follow up email to [redacted] on February ***, asking for him to verify the username he used to login to his account and if he had any documentation showing that submitted the score report request online As of today I have not received a response to my voicemail or email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In the original correspondence with The College Board, on Oct**, I was told that the scores will be released within 7-business daysAfter many unanswered phone calls and emails the scores were finally release on Nov***, business days later and business days from my original inquiry Due to this, she was unable to apply Early Action to several colleges due Nov [redacted] and we were forced to send the scores rush delivery at an additional cost of $for Early Action colleges due Nov*** In addition due to lack of confidence in the College Board to have the October scores available at all, we were forced to register late for the November test, which she was NOT going to take, at a cost of $After all the additional stress and financial cost, not to mention the lack of accountability on the part of College Board, I do not determine that my complaint has been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The matter has been resolved; however, it is absurd that resolving this issue required me to submit a complaint to the Revdex.comBecause College Board is a gateway to accessing test scores essential to attaining secondary degrees, it is unethical to provide such poor serviceThose unable to fiercely and doggedly advocate for themselves stand no chance against the web of incompetence the College Board has weavedThe number of disheartened woucollege enrollees must be staggering With regrets, [redacted] ***

Issue with wrong information on account has not yet been resolvedThe AP agent has not called though "Oscar" said that a call would be coming sometime soonIt is premature to say that this is resolved as it is not resolvedIt is waiting for the AP agent to complete and call

Revdex.com: I have just received my test scores, after months of waiting It is now resolved Sincerely, [redacted]

[redacted] This inquiry was regarding the November SAT Test Performance information not appearing when the parent clicked the ‘See Them Now’ link thru the student’s MY SAT pageThe correct November scores are and were viewable the entire time, but the test performance information had yet to be loaded onto the student’s online profileThe student had an opt-out of mahold released that same day, which in turn delayed the test performance information being loaded onto the accountAt this time the student’s online account has the November test performance information showing and I left a voicemail for the parent to adviseParent responded via email confirming they logged onto the student’s account and can now view the resultsNo further questions, case is now closed

Per case manager [redacted] :On Friday, July **, I attempted to reach the customer via phone as well as via email As of today I did not receive a response from the customer I have emailed the customer to advise the following: · Request for refund has been denied as registration fees are nonrefundable (per our terms and conditions and stated on our website as well).· Advised our photo requirements are available on our website as well as stated during the registration process (the student registered via web).· Informed the customer that he can transfer his registration to a future test date with a change fee which is valid.· I have supplied the customer links to our website referencing the photo requirements as well as the refund policy.· I also gave the customer a link to reference acceptable photos and advised if the customer did transfer his registration to a future test date he would need to also update his photoI have supplied the customer with all my direct contact information if he has any questions or needs any further assistance

Per Associate Director, [redacted] :I have spoken to the parent and the issue is resolved to her satisfaction I provided her the details on why the scores were not originally sent and then after placing an order why it was delayedThe Score Recipient, Georgia Institute of Technology was included on the answer sheet for Calculus, but was not included on the first AP exam that was taken I explained that our policy is that the score recipient needed to be added to the AP exam taken first, also referred to as the registration answer sheet The student added the recipient to the Calculus Answer Sheet as that was the exam that the recipient needed for acceptance into the program and that was his understanding of what was needed I then explained that the school had a delay in adding some score report files they received from the College Board of which her son’s scores were confirmed as one on this file I did provide a $refund as a courtesy The parent has my contact information if she needs any additional assistance

Per customer care specialist, [redacted] ***:· Consolidation of all SAT® and PSAT® accounts for the student has been completedAccount and Scoring information is viewable under username [redacted] .· Processed refund of the $scores over the phone fee, as the student’s account should have been merged and student would have been able to view the scores at no cost.· Called parent and LVM to advise of actions taken.· Also emailed parent to advise

We contacted [redacted] and were able to determin that his original order was placed under the incorrect name of " [redacted] ***" We offered to issue a refund but [redacted] stated he would still like to receive his scores Since he had already paid the archive fee under a seperate order, a new correct order was placed and charges were waived [redacted] should receive his scores shortly

Our records show that this student's SAT scores were sent to his high school in May Based on the time when these were sent we cannot investigate these records at this pointAttempts to investigate with the school have gone unansweredAt this point due to the age of the tests we cannot resend scores to the high school.The customer has SAT scores available in the archive that can be reported to schools for admissions purposes

The customer's account and call history have been reviewed and refunds have been issued in the amount of $and $for the replacement order that was placed on January [redacted] and its fulfilment

The source of the issue was the student having multiple answers sheets on the day of the October exam This faciltiates an exceptions scoring process which can take 3-weeks from the date of score release to complete Scores from the October exam became available, so no refund will be issued for the November exam I have issued a refund in the amount of $for the rush fee what was paid on [redacted] for the score report orders as rush orders cannot be fulfilled within a rush time frame at this time as stated on our website The customer will receive the refund directly back to the method used to pay within 3-business days

Revdex.com: I received a call from my daughter's college this morning saying that had received the scoresI was told yesterday, it would take 2-weeks and I had to pay extra moneyThis miraculously happened over night with no extra money needed after placing this complaint! I'll take it! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***