Enterprise Landscaping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No email has been received, after reading this message, I returned a call to the only voicemail from the college boardthat I have received, and the order placed on February [redacted] was because the first order was cancelled, it was also for only schools over the phone with credit card because the original order was canceled, and the colleges still needed to get the score reportAgain this is not about the first of February, but rather the [redacted] of January which the customer service rep and manager denied having any record of a transaction,where I would be happy to share my records had they been willing to receive them, or had an email been received to send them to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have still not ever spoken with someone from College Board who can help meAny correspondence that I received from them was via email and did not address the original complaintI specifically indicated that I did not wish to correspond via email and that my desire was to speak to an individual at College BoardI have left messages on MsW***'s voice mail but she has not returned my callsI have also called the Customer Service line for College Board and have been assured that someone would call me within hoursThis has not happenedMy son was not allowed to write in the margins of his test booklet during the math portion of the SATI would like to speak to someone who will address this issue with meTo date, I have called College board on separate occasions, yet, no one will return my call or speak with me personally in spite of the fact that I have been assured that my case is of utmost priority and that I will receive a return call within the day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

On January **, 2017, Victoria W***, a Technical Customer Care Specialist with the College Board called to speak with the customer [redacted] The two began working with each other on October **, regarding scores being delivered to [redacted] [redacted] has been applying to a graduate program with [redacted] This was not known until January In the original case [redacted] , a black flag, Victoria worked with [redacted] to confirm that the pending archive score report request had been located and was being sent out to her and the UniversityShe was very relieved and Victoria informed [redacted] of additional delays for the University’s processing time The case did rest until November when [redacted] called Victoria back to state that the University was not receiving her scoresA new order was placedThe contact with the University then called Victoria in Late November with [redacted] to confirm the latest order was fulfilledVictoria did work with the contact to inform them that there may be a delay with the delivery and to wait some additional time, but that [redacted] should produce the report sent to her home address if the University would accept that There were no calls or emails to Victoria until case [redacted] Victoria reviewed all past information with [redacted] and cleared the balance on the account per confirming that the University has not been receiving the scores and approval from Associate Director, Teri M [redacted] In the phone conversation with [redacted] , she expressed that she was disappointed with the process of sending scores and would like to advocate for a tracking option to be added to ordersShe was pleased to learn that the balance was cleared and we confirmed that everything with the graduate department is squared away per [redacted] delivering the scores addressed to herShe is currently enrolled [redacted] sent Victoria an email on January **, with the [redacted] contact so that the College Board may resolve sending scores to the graduate departmentAt this time the student is pleased with the resolution and the case is closedTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My daughter would still like to register for the makeup February SAT In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Refunds have been issued in the amount of $ Case manager Brandy A [redacted] contacted the institution today and was asked to fax a score report which was completed This institution requested to receive scores via disk Our rush services requires us to ship orders within business days That was done in the case but due to the method in which the scores had to be sent, the school The school has now received the scores in the form of a fax

Revdex.com: The College Board has resolved the issue though their recording of events does not match the actual eventsMy son received an email from The College Board on Monday, to begin the reinstatement process to which he responded on He was reinstated to take the test that day but at a different location in San Francsico rather than his original test locationFor reasons unbeknownst to me, on 417, Tia B [redacted] of The College Board changed his test location back to his original test center in San Francisco which was greatI had not written separately about this since raising this issue throughout MarchI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

Per Customer Care Specialist Caitlin Neeley: I e-mailed the customer at the e-mail address she provided, [redacted] , on March **, I advised in this e-mail that we were investigating the issue with our AP score services departmentI provided the customer, [redacted] , with my contact information and requested she reach out to me with any questions or to receive an updateI e-mailed AP score services on March **, requesting information regarding the students archive AP score report orderThey replied the same day advising that the order, to [redacted] , was processed on March *, I continued to correspond with AP score services to confirm when these scores would be delivered to the university, as the customer has a deadline of March **, for score receiptAP score services confirmed on March **, that these scores had been delivered on March **, I tried to reach out to Metropolitan University on March **, 2016, but received no reply as it was outside of their business hoursThis morning, March **, 2016, I spoke with [redacted] at [redacted] and [redacted] confirmed that she had received [redacted] AP scores and she was currently inputting them into their systemImmediately after this phone call, I called the customer at the daytime contact number providedWe spoke and I advised that the scores had been sent on March **, I additionally advised that I reached out to the University and they confirmed receipt of these scores.The customer confirmed she did not need additional assistance

Per customer care specialist, Mike Mitchell: [redacted] contacted the College Board on to request assistance with his account to register for the November SAT In a preliminary review of his information, the Call Center found that the issue was due to [redacted] having several accounts under his name and the issue was escalated for reviewWe received the Revdex.com submission on I reviewed the accounts for [redacted] [redacted] and was able to merge the accounts into one master account [redacted] can now login to his account to complete the registration process for the November ExamI tried calling [redacted] on at 12:15pm (EST) to relay his new login information to himUnfortuantely, [redacted] was not available so I left a voicemail detailing the changes I made as well as his new user identification I have also sent a follow up email with this information to the email address we have on file

Customer Care Specialist, [redacted] ***, reached out to the customer and explained the service, delivery time frame, and suggested uses of the document All customer issues have been addressed with the customer at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I do not believe it is satisfactory to College Board's other customers who may still remain in the dark about the company's non-functioning systemHad I not rigorously followed up with College Board I would never have known that my scores were NOT being sent; nor would anyone at College BoardEach college has a deadline for receipt of scoresBy keeping customers in the dark about the company's failures, College Board is risking the education and futures of all of their customersThe time to tell customers that the company's system is down (which it has been for months), and that because of this orders cannot be processed, is *before the customers pays for the service -- not after.Because College Board is a monopoly, the only organization who can distribute SAT scores, it is understandable that customer service does not rank as a priorityEthics, and right business practices should be reviewed carefully at this organization, and should be reviewed under public scrutiny Sincerely, [redacted] ***

I called and spoke to [redacted] today I explained that when you register for an SAT exam, you agree to terms and conditions which state that a full refund of the registration fees will not be issued once the registration is processed Since the customer did contact us to request a refund prior to our partial refund deadline, I was able to refund the approved $which is also outlined in our terms in conditions I noticed that the student has also requested $in score reports when she registered Since the student did not test, I was able to cancel these reports and issue a full refund of $ The total refund for this issue was $which will be processed back to the credit card used at the time of purchase

College Board requests that this complaint be closed and noted as 'customer not satisfied' The issue has been addressed with the customer and a resolution provided We will not be providing any further optionsPer Customer Care Specialist [redacted] ***: On August **, I advised parent of our policy and provided an explanation as to why we are unable to accommodate his request for an essay section make-upWe received a follow up to our decision on August **, In review of this complaint, we are still unable to extend any options to the customerTo reiterate, while test takers can add or remove essays on test day, this option is only available if there is sufficient space and material In this case no material was availableThis is not a scenario where a makeup test can be offered

Lead Customer Care Specialist, Reid R [redacted] has made contact with the customer A refund was issued for the initial archive fee as the customer was provided misinformation by the original call center agent she spoke with Reid is working with our internal data team to obtain the percentile information and will maintain contact with the customer

Per case manager [redacted] :I called the mother and explained the duplicate answer sheet process to her to help her understand why there is a delayI explained that while I do not have an ETA on when scores would be available, that the test is undergoing our manual scoring processI told her that while her request for a refund is her right, we are not able to provide a refund because testing materials were provided to the student and they will receive scoresShe stated that she is fed up with the [redacted] and her belief that there is not any empathyI explained to her that she is more than welcome to call me every day if needed to inquire on the status if it makes her more comfortable and that as soon as I know scores are available, I will make outreach to herShe said she deserves a refund and she’s read about College Board in the media, and at this point, she does not trust our scoring processI advised her again that the scoring process is manual and handled with careShe said she wants a refund No refund will be provided as the student tested and will receive scores for the exam The scoring process will take longer due to the student using multiple answer sheets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.For the record, Mike M [redacted] did not repeat the document policy several times and did not repeat that he would escalate to his supervisor on multiple occasions.However, although the resolution process took nearly a month, I am satisfied with the resolution Sincerely, [redacted] ***

Student's scores are available and notification was provided

Contact was made with the customer on 10/ [redacted] and a receipt was provided There was no registration completed and paid for regarding the October SAT so no refund can be issued for that A refund was issued for the cost of the book the the customer did not receive I have also attached a copy of the order receipt to this response

Per case manager Vanessa DeShane:I just spoke with this father and explained the information was posted on our website in June and that the deadline to receive a free October exam was the registration deadline of September *** He asked why there was not a standard refund issued for all students who were impacted by the June mistiming issue or why it wasn’t standard that if they created an October registration the fees be waived I explained that the company made the determination to address this in a case by case basis and that it was not a standard exception He stated that he never received an email and that it should not be his responsibility to check the website for this information I let him know the timeframe of when the information was posted on the website as well He stated that it was bad business practice and that we should have made this a standard exception I let him know that I would pass this information along as feedback but that I could not issue a refund for the exam based on the timing of his caseI tried to offer my contact information for follow up but he hung up on me

Per case manager [redacted] ***:I spoke with the Director of Admissions at the university and she confirmed that the report was never receivedThe student forwarded the email that she received indicating that the university did not receive the scoresThe Director confirmed that the notice is only sent if scores are not yet received, not based on meeting score requirementPer review with my director, I was able to refund the fees per confirmation with the schoolI spoke with the student to advise of the resolution and she required no further assistance