Enterprise Landscaping

Customer care specialist, [redacted] ***, has made outreach to the customer and provided her direct contact information for follow up At this time, no response has been received from the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You know why In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Case Manager Victoria W [redacted] made outreach to [redacted] today She attempt to explain our policies and that score send fees are valid but was hung up on by the customer I have attached a copy of our terms and conditions which are agreed to before a student can register for an SAT exam As is shown in the highlighted area, our policy regarding score recipients for scored registrations is clearly communicated We are not able to report scores for exams not taken, even if a student has taken previous exams

Customer care specialist Colleen M [redacted] spoke with the parent of [redacted] regarding the score sendsShe advised her of a delay in sending scores and offered to work with the collegesShe has contacted the University of [redacted] and will be emailing the student’s scores to the admissions officeThe customer seemed very satisfied with the resolutionThe customer was also refunded her for the duplicate orders that she placed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The College Board does not administer the ACT and cannot address this complaintThis should be directed to the company that offers that particular test at [redacted]

We have reviewed the customer's account and do not have record of a January SAT registrationWe are unable to accomodate a request to take the test during a makeup administration if we do not have an registration for the original test date

Per the agent who managed this issue: I received parent’s request to receive a full refund of the test fees paid for her daughter [redacted] ***’s October *, SAT exam on August **, That same day I sent an email response reiterating our policy, that cancelled registrations are only eligible to receive a partial refund of $if the cancellation is processed no later than days prior to the exam dateI explained that she did not have to cancel at this time because the registration is valid for one year to transfer to another date by paying a $change feeI offered my direct contact information for follow up or additional questions Again on August **, I received a call from, [redacted] (parent) wanting to dispute the policy further, and get clarification on a refund for the QAS serviceI explained if she chooses to cancel the registration and not transfer, the fees paid for that service will be refundedShe continued to complain about losing the test fees and her economic hardshipAt that time a explained the fee waiver program to herI explained if her daughter is eligible and they are able to obtain a fee waiver certificate I will retroactively apply the fee waiver to the account and refund her all the fees paid for registration in question; as fee waivers cover the cost of the exam and the QAS serviceThey were interesting in taking the test if the fees were covered by a fee waiverI directed her to her daughter’s high school counselor to determine eligibilityShe agreed to do so when school is in session again and to contact me back for processingToday August **, we received the Revdex.com notification and I reached back out to the parent to follow upI spoke with [redacted] by phone and she confirmed that the Revdex.com complaint was submitted prior to speaking with meShe confirmed that we had spoken and agreed on a resolution and will contact me back once they have obtained the fee waiver

The reason for score delays varies by student Though most scores are available on the day of the published score release, there may be circumstances where scores need additional time to process Scores for this student are available and the issue is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe Accounts Receivable Department sent the following e-mail:"Good Afternoon, Thank you for contacting The College Board I confirmed with SAT Customer Service that the order was placed via your online SaT account As the test was not taken we have made a one-time exception to remove the balance due For questions please contact SAT Customer Service:Domestic: ###-###-####International: ###-###-####Email: [redacted] Thank You,Accounts Receivable [redacted] ** *** [redacted] "Connect to college success"" Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It would be beneficial if the company fixed the user interface to their online software And it would be much less frustrating if the company responded with helpful support to customer emails Sincerely, [redacted] ***

Customer Care Specialist, [redacted] ***, investigated this issue A refund was issued for the $change fee that was paid as it should not have been charged due to the issue with the location transfer That issue will be addressed with our call center staff Another refund in the amount of $was issued for a duplicate score report that was placed Our records indicate that the score report order was fulfilled, so if there is an issue with the university receiving the scores we can investigate from that end as well A voice message was left for the customer and direct contact for [redacted] was provided should the customer have any additional issues, or needs us to research the receipt of scores by the university

Per case manager Valerie M [redacted] : I first made contact via phone and left a voicemail for the customer on August **, I advised that fulfillment information had been available through the registration flow process as well as available on our website I informed the customer that the March SAS had fulfilled and that the customer should receive it in 1-weeks and if the customer wished to cancel and receive a refund of the June SAS to contact me directly so I may do so before the next scheduled Trans Run on August **, I gave the customer my contact information so we could discuss further details of the inquiry After allowing the Trans Run to complete and not receiving a response back from the customer I contacted the customer again today and left another voicemail I advised both SAS had fulfilled I informed the customer that the Trans Run had been completed for the June SAS and they should receive it in 2-weeks I again provided my direct contact information if the customer had any questions or wanted to discuss their inquiry further

The Office of Testing Integrity reached out to this customer regarding the investigation, provided information about the status, and expedited the reviewWe cannot disclose any further details of the review per the SAT Terms and conditions regarding SAT score investigation:As the College Board test administrator, ETS ensures that the SAT is fairly administered on test dayThe College Board and ETS strive to report scores that accurately reflect the performance of every test-takerAccordingly, ETS standards and procedures for administering tests have two primary goals: give all test-takers equivalent opportunities to demonstrate their abilities, and prevent any test-taker from gaining an unfair advantage over others.ETS reserves the right to dismiss test-takers, decline to score any test, and/or cancel any test scores when, in its judgment, as applicable, a testing irregularity occurs, there is an apparent discrepancy in a test-taker's identification, an improper admission to the test center, a test-taker engages in misconduct, or the score is deemed invalid for another reason, including, but not limited to, discrepant handwriting or plagiarism.Investigations that are pending are kept confidentialWhen, for any of these reasons, ETS cancels a test score that has already been reported, it notifies score recipients that the score was canceled but it does not disclose the reason for cancellation unless authorized to do so by the test-taker, there is suspected impersonation, in certain cases that affect a group of test-takers, or where required by law

This issue was reviewed by the original case managers supervisor Though we reached out to the institution and they confirmed they received both copies of the scores, beginning in late October, there are notes from our call center that they were told on 11/ [redacted] that scores had not been received by the institution, even after the batch information was provided Due to this contradictory information, we have issued a courtesy refund of $back to the customer for the second score report order that was placed Those funds will be returned directly back to the card used to pay in 3-business days.We have also reviewed the case notes and provided coaching opportunities to the case manager At this time, the institution has confirmed receipt of the scores and the additional score send fee has been returned to the customer We have closed this case

Contact was made to the parent by Case Manager, Victoria W [redacted] on Outreach was made again by case manager, Tae D [redacted] on 1/*/to notify that scores were available

I have researched this complaint and found the case that the customer is referring toThe makeup test has now been canceled and the $refund has been issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I submitted the complaint I asked that Mike M [redacted] not call me back concerning it as I was not treated very nicely by him And he was the one who called me back as he said in his own words before we hung up the first time we spoke that I could not escalate it any further and if I tried I would be speaking to him again Before I actually hung up he said he would be speaking with me soon It was rude and uncalled for Here is what occurred - I enrolled my daughter, [redacted] , online for the August SAT I did the enrollment the same way as I had done the previous enrollments for her and asked that her results be sent to [redacted] *** and [redacted] When she received her test score from the August test we went into their system like we did the previous times to ensure the scores had been sent We noticed they had not We called customer service right away and they could not figure out what occurred That is when they said they would escalate the issue and WEEKS later we got a call from MrM [redacted] MrM [redacted] , from the start, said they would not send the scores and did not even listen to my side of what occurred He is unwilling to say their system might have had a glitch and he has been unwilling to escalate this any further for me He indicates a co-worker called me and I did not return those calls - that is not true I did not have any voicemails from anyone at College Board I told MrM [redacted] the last time I spoke with him that I sent the President of the company a message and he indicated that he was calling on behalf on the President and that is not true as my email had not gone yet to the President It did go yesterdayI am asking that this is escalated further beyond the department MrM [redacted] is in I understand that if you do not indicate your scores to be sent to a college and decide later you have to pay and we have for two additional colleges as seen in their systemAs far as dcouementation, it did not occur to me that I needed to print each screen of the enrollment process as this third enrollment went just like the previous two I had done We have been unable to locate any emails from College Board for this enrollment but we know my daughter was enrolled because we printed the enrollment ticket right after we enrolled her and she turned it in the day of the test I have been treated like I don't matter and that I did not know what I was doing If that is how the College Board wants to say this is how they give good customer service than that is a shame and others should beware In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The student's account information was updated on We have confirmed with the parent that the student was able to test This issue should now be resolved

Customer Care Specialist, Victoria Work, responded to the customer and advised of options She advised the student to attempt to test and if they were not admitted, to contact her back directly so that she would assist with a test transfer at no cost At this time, we have not received a response from the customer