Enterprise Landscaping

Per Case Manager [redacted] :I have spoken with both the [redacted] and the parent this morning I confirmed March and June SAT scores were received when I spoke with [redacted] at [redacted] I informed the parent that scores had been received and advised her that students’ scores arearchived one year after graduating High School I notified her that as a one-time courtesy we have processed a refund of the $archive fee , but did advise her that going forward the $archive fee will bevalid I told the parent to expect the refund to appear on the credit card that was used within 3-business days

Response from Customer Care Specialist [redacted] :I made outreach to the customer on May *, I initially left a voicemail advising that we were unable to update the student’s photo at this timeI advised student could transfer registration to a future test date once fall dates were announcedI provided my contact information and offered assistance transferring SAT or answering any additional questions The parent called back and we spoke regarding this concernI advised that we could not update the photo or change the registration this close to the test dateI advised parent that student could attempt to test but would likely be turned away on test day as photo does not meet our SAT photo requirementsI listened to feedback regarding negative experience with CB call center and advised I would provide feedback for training opportunitiesI provided customer again with my contact information and encouraged her to contact me directly with all future inquiriesI am unsure if student was able to test on May *,

Response from Case Manager [redacted] :On Tuesday, May **, I attempted to contact the customer (via phone: ###-###-####) but had to leave a voicemail In my voicemail I advised the customer that as we had received medical documentation previously, we could still make the courtesy exception to waive the change fee and transfer the registration to a future test date I also provided my direct contact information for the customer to follow up with me As of today, I had not received a response, so I followed up with the customer again via phone and had to leave another message advising the same information As I made a second attempt to contact the customer, I have closed the caseI did want to inform you that there was also a previous case that was managed and closed by [redacted] (Case [redacted] ) [redacted] attempted to reach the customer via phone and left a voicemail on December **, about transferring the unused regto a future test date As her second attempt, [redacted] sent an email to the customer and then closed the case on December **,

Customer care specialist, Victoria W***, has been in contact with the customer We advised that we cannot send with tracking information as this service is sent via standard mail We have faciltiated a free resend of the service and Victoria notified the parent to contact her directly if the service is not received by the December test date and we will issue a refund at that time

Revdex.com:I received an email resolving this yesterday I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter habeen resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding The College Board has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

The students scores are now available and can be viewed via his online account The students first and list name were switched on the AP data that was loaded and accounts had to be manually combined

Scores became available today We have contacted the parent / student to notify

A refund has been issued to the customer as of The customer was contacted by email to advise

Customer Care Specialist, Trish B [redacted] , made outreach to [redacted] on The customer was advised of where the information was sent and discussed the issue with the customer in detail As a result of this conversation, [redacted] ’s November SAT registration was reinstated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thanks you for your response, College Board sent the SAT score on Oct [redacted] for the [redacted] (Oct *) request after we call and complaintThe 2nd request (early Oct [redacted] before they sent [redacted] request) for days service did not sent as they say will sent out in days with the charge more than dollars for the second timeIf they did not provide me this service they should not charge it and refund to student it turn out I pay them times (one for regular and one for rush service)I have included the capture pic status I just login today on College BoardI just want It to be fair and honest with studentHave a good day and thank for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Per case manager [redacted] :On Monday, June **, 2016 I called the customer and left a voicemail and also sent an email advising I was trying to reach her. I received a voicemail from the customer and she supplied her cell phone number. This morning I contacted and spoke with the customer (***). Please find below the details of our conversation: · I advised [redacted] we had previously tried to contact her in December regarding case [redacted] to advise we had made the exception to waive the change fee and transfer the registration at no charge to a future test date. · I informed the customer that my colleague had reached out via phone on 122015 as well as via email on 122015. · She stated that she never received any communication and I advised her I could provide the email that was sent previously. I have forwarded her the email that was originally sent.· The customer confirmed the email address on the student’s College Board account and I informed her that that was the email address that it had been sent to.· She inquired why it had not been sent to her directly as other communication had been provided directly to her. I advised her that it appears that the CC status on the students account had expired and that may be why she didn’t receive it. I informed her that we send out emails when the CC status is about to expire (but couldn’t locate one in the email history for the account as I believe it may have been sent more than 90 days ago).· I advised I could provide the previous exception of waiving the change fee but as registration fees are nonrefundable I was unable to process a refund. [redacted] was not interested in this option as she stated her son has been accepted to College and does not need to take the exam again.· The customer does not agree with the outcome of the case and insists she was not contacted and states if she had been provided with the option to transfer at no charge they would’ve taken it. The customer has my direct contact information and I have supplied the email that was previously sent to the student on 122016.

Customer care specialist, Leandra L***, spoke to the parent and advised the policy which is that score recipients must be added by days after the original test date The parent still disagrees with the policy but it is available on our website at the following link:Customer Care Specialist, Leandra L***, spoke to [redacted] regarding our policy Though the parent does not agree, it is called out on our website that score recipients must be added within days of the original test day The link to the website can be found below, along with a direct quote from the site[redacted] "You can send score reports at any time from your "My SAT" accountNote: please remember that there is a fee for sending score reports, starting ten days after your original test date..."An exception will not be made in this matter and the parent has been advised of such

Per customer care specialist [redacted] The student was initially sent an email denying the refund request on 05/ [redacted] for the May *, examThe student canceled scores because he mistakenly took the wrong exams and blames the proctor for allowing him to “take any he wanted”Based on the information we received from the test center, the proctor followed appropriate procedure regarding allowing students to add or change a Subject test on test dayAfter receiving this Revdex.com complaint, I called and spoke to parent on 05/ [redacted] reiterating policy regarding the ability to add and change subjects on test day and directed her to website where the information can be found [redacted] Parent was unable to continue conversation and asked that I call backWe spoke again 05/ [redacted] and she continued to express that she disagreed with the policy because her son is a minor and should not have the option to add the testI explained that her disagreeing with our clearly published policy, unfortunately doesn’t negate the policyI reiterated again, that she agreed to the polies and procedures at the time of registration by agreeing to our terms and conditionsShe continued to restate her son doesn’t have a right to charge her credit card without her consent (regarding adding subjects)Please note that no additional funds were removed from the customer’s credit card The student did not add subjects on test day, he took exams other than the ones he was registered for which students are permitted to doThe customer cancelled the scores and she is asking for a refund for the exams that were taken Our cancellation form clearly states that cancellation of scores will not result in a refund as testing materials were provided and utilizedI explained we cannot refund for services that were renderedEven though no tests were actually added on test day, but she seemed fixated on the student’s having that option without parent’s consentShe no longer wanted to continue with the conversation so she ended the callParent did mention taking the issue up with the Attorney General If we should receive a complaint from the Attorney General, we will follow up with this same information

Details regarding the delay in score delivery can be found on our website: [redacted] . This students score report order has fulfilled and the parent has been notified. The student can also see the fulfillment via their... online account.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We received the option letter on August **, which was days after the scheduled score release date (July *) It asks us either to retake the exam or request a refund of the exam fee Neither option is sensible or fair.As I wrote earlier, a score received later than mid-August cannot be useful in my son’s case, so retaking makes no sense The refund of the exam fee is far from adequate The main cost of taking the exam is the time and effort to prepare for and take the exam The exam fee is only a small part of the total cost In addition, my son has been deprived of a chance to earn a college credit We deserve a compensation for the extra cost and the lost opportunity.I would not demand a compensation if the score were missing due to unusual and uncontrollable factors However, it was due to negligence on the part of College Board There were no disruptions during the exam Thus, unless College Board mishandled answer sheets, it should not have been lost Furthermore, it is egregious to recognize the loss of the answer sheet days after the scheduled score release date and after several telephone calls and e-mail exchanges This is clear negligence If my son had been offered the retake option soon after the scheduled score release date, he might have retaken it, although that would have caused major inconvenience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My name is [redacted] and I have sent multiple requests in for my son, [redacted] to be given enough extended so that he can have enough time to finish is SAT testingEach time I jump through another hoop to get the information that the college board request and they never seem to review the whole file like they are supposed toThe last time after waiting seven weeks for the review process, on 217, we received another letter declining [redacted] request for extended this time they "thought" that [redacted] IEP dated was reflected a "new" accommodation of 300% and they letter clearly states thisHowever, this is not a new IEP accommodation, it has been in his IEP for some timeI have even sent the college board [redacted] passed IEP which states the same Extended time and I included a letter stating that This was already in his passed IEP and the team decided to keep this amount of timeIt isn't fair for my family to have to wait seven weeks for a review that I based on inaccurate informationI should have to wait another seven weeks, because of their I incompetenceMy son is waiting and waiting and for nothingPlease direct me to someone that can help methis is not rightHere is the letter they sent and I have [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After making several attempts (daily) to contact [redacted] and leaving her home and cellular numbers, she finally returned my call on June [redacted] at 10:30am [redacted] stated that an email was sent to my son's email in December stating that the fee to retake the SAT would be waived Why College Board would, all of a sudden, start using my son's email is beyond me They email sent to my son does not state that they will waive the fee In fact, I have emails sent to me after the December email, again, stating that the fee could not be waived This has gone on for months They continue to reject the waiving of the fee until Revdex.com gets involved The SAT test is no longer needed now as the next date is October and my son is already enrolled in college I have asked for a refund of the money I paid They have decided not to refund my money ($54.50) I will be taking further action as I think that there shady dealings should not go unnoticed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:CollegeBoard has acknowledge their mistake in stating "score cancellation" At this point, no scores will (to my knowledge) and as represented by CB through their correspondence be canceledIn addition, additional paperwork has been refiled for a rescore requestCurrently, I accept this issue as provisionally resolvedCB is expected to:Provide a rescore within weeks, and I will receive written confirmationShould this not be completed, this complaint will continue to stand Sincerely, [redacted] ***