Enterprise Rent-A-Car Company of Boston, Inc.

Per the branch manager ***, he would like his District manager, ***, to contact the customer to resolve. He will be in the office next week and will contact

Area Manager *** *** spoke with the customer and refunded her the money owed

There is the fact Enterprise refuses to admit they overcharged me AFTER I provided the proof it happenedOn top of that, they did not provide my deposit back from my car

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Area Manager *** *** spoke with the customer yesterday and will be processing a refund for the overdraft fees

Our Regional Vice President, *** ***, has reached out to the customer to request a copy of the receipt for her key replacement in order to process a refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards, *** ***

*** accounting will look into this incident, however we also suggest customer contact *** directly regarding refund

Risk Manager *** *** has closed the claim as it was written incorrectly to the customerArea Manager *** *** has left a message with the customer explaining the situation

Per Area Manager *** *** "they have been contacted and refunded/waived the
surcharge"

I have not been contacted as stated in the response and no explanation has been given
Regards,
*** ***

Per Area Manager *** ***: "Ms
*** has been contacted, refunded the amount for fees, as well as tolls
and an explanation of process has been given."

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Per our Damage Recovery Unit *** has contacted them and confirmed coverage for the loss*** is in the process of pulling the customer from collections and sending the bill to *** thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand
that by choosing to accept the business response that my complaint will be closed as resolved. Revdex.com, thank you for accomplishing in one day, what I tried to resolve for days with no success.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** **

Per Area Manager *** ***, we are refunding the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Per Area Manager *** ***:
I
just got off the phone with ***First and foremost I apologized for her
recent less than satisfactory experienceShe explained to me what took place
and how it inconvenienced her tripI explained that is not how we conduct our
business and that I would be
more than happy to refund her for the entire
rentalThe total was $ (Already processed)
She
also explained that she returned the vehicle with a representative at the
airport and all was fineAn hour later they got a call that they could not
find the car and was asked to come back and show them where they had parked the
car After than they were asked about a scratch on the bumper I
shut down the claim on the scratch for her as she was positive they drove
directly to the office from FranklinAlso our check in process was not
satisfactory when she dropped the vehicle(Claim already shut down as well)
***
was happy with the response and the solutionShe will call in the future when
she has a rental needI let her know she can reach me directly in order to
assure that the reservation process is smooth for her.
Thank
you

The customer has been refunded per Area Manager *** ***