Enterprise Rent-A-Car Company of Boston, Inc.

Per the branch manager ***, he would like his District manager, ***, to contact the customer to resolve. He will be in the office next week and will contact

There is the fact Enterprise refuses to admit they overcharged me AFTER I provided the proof it happenedOn top of that, they did not provide my deposit back from my car

Area Manager *** *** spoke with the customer and refunded her the money owed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Area Manager *** *** spoke with the customer yesterday and will be processing a refund for the overdraft fees

Our Regional Vice President, *** ***, has reached out to the customer to request a copy of the receipt for her key replacement in order to process a refund

Risk Manager *** *** has closed the claim as it was written incorrectly to the customerArea Manager *** *** has left a message with the customer explaining the situation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards, *** ***

*** accounting will look into this incident, however we also suggest customer contact *** directly regarding refund

Per Area Manager *** *** "they have been contacted and refunded/waived the
surcharge"

Per Area Manager *** ***: "Ms
*** has been contacted, refunded the amount for fees, as well as tolls
and an explanation of process has been given."

I have not been contacted as stated in the response and no explanation has been given
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Per our Damage Recovery Unit *** has contacted them and confirmed coverage for the loss*** is in the process of pulling the customer from collections and sending the bill to *** thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand
that by choosing to accept the business response that my complaint will be closed as resolved. Revdex.com, thank you for accomplishing in one day, what I tried to resolve for days with no success.
Regards,
*** ***

Per Area Manager *** ***, we are refunding the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** **

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

The customer has been refunded per Area Manager *** ***

Per Area Manager *** ***:"Right
now we are at a bit of a stalemate with this customer. He rented a
vehicle for an extensive period of time, out of pocket, but at insurance
rates. Since he rented at the insurance rate, per the loyalty program,
non of his rental days qualify for
loyalty rewards. I have explained this
to him twice and he still does not agree with the policy we have
Bottom
line is there are no rewards earned because his rental was at a heavily
discounted rate, that being the insurance rate
I
read the loyalty program guidelines and full retail rates are the only days
that qualify for rewards."