Enterprise Rent-A-Car Company of Boston, Inc.

Per [redacted], ERAC has worked out a reservation that the customer is happy with.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Can you please provide the rental agreement number and branch location so we can further investigate? thank you

We are having the Area Manager review this.  We do not have an employee by the name of [redacted] as mentioned.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our Car Sales Manager [redacted] has left a message for this customer and is awaiting response.

Area Manager [redacted] has called and left a message with the customer to resolve this issue.  thanks,

Area Manager [redacted] has spoken with the customer and is now reaching out to our Risk Management department to shut down the claim. He will call the customer back once this has been done.   Thank you,

Per Area Manager [redacted]: 
I'm
working with the customer on this Damage dispute.  I spoke with her again
this evening.  She is questioning the estimate and the fact that we called
her the next day on the damaged car that was dropped at the dealership. 
There is...

no resolution yet but we have spoken a couple times so
far.   I'm getting one more piece of information for her and should
have it wrapped up tomorrow.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It is true that we dropped off the car at [redacted] of Burlington, and we really appreciate that [redacted] helped us with a rented car during our car’s recall.We arranged a place, day and time to return the rented vehicle, and the personal of Enterprise wasn’t there to check the car. It is their responsibility to be there or assign a representative, as [redacted] were to check any damage. As you said, they checked “no damage” in the report.Reading again all the letters that Enterprise sent to me, I found a letter saying “LRG DENT ON TAILGATE BY PLATE”, that seems to be more accurate to the damage that we admitted. Unfortunately, it doesn’t detail anything else about the damage or about the repair costs. Otherwise, it only asks for the insurance contact or credit card information to process the payment, without details.It was after that, when Enterprise sent another note with pictures and a quote of a damage that it’s different than the one claimed in the first note.It came to my attention, that there is another claim at Revdex.com with similar characteristics. In that case, Enterprise is claiming a small dent, when the customer says that the car was in perfect condition.Enterprise should review all this contradictory information (“no damage” in report, large dent in first note, large damage in following note), and re-arrange all their process to maintain their business in order, and give sincerely information to their customers and offer us a good experience.The last email that I received from Enterprise says that we can “negotiate” this. But, this is not a negotiation, Enterprise is claiming something that is false, and contradictory with their previous communication.At this point, I consider all of this a big loss of the “quite enjoyment” of my life that must be considered in the resolution.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...

business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Regional Rental Manager [redacted] and Area Manager [redacted] have left messages and sent an email to the customer to resolve this issue.   thank you,

The full $502 has been refunded.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Area Manager [redacted] has issued a refund to the customer and emailed the resolution. He could not reach her on the phone.  thank you,

Per [redacted], emailed customer 7/25 at 12:07pm to follow up. He is also following up with the accounting manager for a check status.

Area Manager [redacted] has spoken with the customer and discussed both rentals in detail and they have a come to a mutual resolution in which both parties are happy with.  Thank you,

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]