Enterprise Rent-A-Car Company of Boston, Inc.

Revdex.com:
I have reviewed the response submitted by the business and I have determined that their response...

completely satisfies my issues and concerns and has been resolved beyond my expectations in reference to complaint #[redacted]. Thank you very much [redacted]! I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
after renting a car and having been over charge twice [redacted] area manager agreed to refund all 279 dollars to avoid further action with the Revdex.com as of this date Enterprise has refused. this is my second claim with you his words were wrong and deceptive. This has drag on for months now.His number [redacted] Pay the money asap as he stated he would..
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Area Manager [redacted] has reached out to the customer several times to discuss the billing cycle of his rental. He will explain the issue and work towards a common solution.

Per Area Manager [redacted]:I have been working with [redacted] regarding this claim and spoke to their business manager about it yesterday. We were waiting to see if they had an video surveillance to show if damage occurred after the customer dropped off the rental. The customers...

involved in this claim admitted to the [redacted] representative that there was a dent on the rear of the tailgate, but they did not feel that it was as large as the pictures that the received of the damage to the tailgate. The damage consisted of a fist size dent to the right if the rear latch on the tailgate and fell within the parameters of chargeable damage. The customer was left 3 messages prior to writing a report. When the vehicle was rented a full walk around was done and no damage was marked on the vehicle, and when it was picked up after dropping he vehicle off at the dealership, there was new damage to the rear tailgate, although it was minor, it was still something that needed to be repaired. Unfortunately without any proof from the customer who returned the vehicle that it was returned damage free, and having the initial contract signed off that there was no damage when it was initially rented, we have to assume that the damage happened to the vehicle while in the possession of the renter. Enterprise prides itself on customer service and while we strive to be as fair as possible in these unfortunate situations by checking all possible angles prior to putting the ownership on the customer, we also need to ensure that the condition of our vehicles is addressed after each rental. We certainly appreciate the business that the [redacted]'s have done with us and given the length of time that they utilized our vehicle, and the strong partnership we have with [redacted] of Burlington, we will close this claim and deal with this internally.

We have been trying to reach the customer multiple times to discuss but are still awaiting a response.
From: [redacted], [redacted]
Sent: Thursday, April 14, 2016 4:44 PM
To: [redacted]
Cc: [redacted]
Subject: Enterprise Rental
Good
afternoon...

[redacted],
I
am contacting you regarding your concerns over [redacted]'s rental out of
the [redacted] location.  The branch manager, [redacted], has been attempting to
contact you to review and has not gotten a response back.  Please give him
a call at [redacted] and press the * button to be connected to the local
branch.  He will be in the branch tomorrow from 8 AM to 6 PM.
I
will be out of town from tomorrow until Thursday, April 21st but will be able
to review this with you on the 21st if you need to speak to
me if you are not satisfied with your next conversation with
[redacted].  My cell phone number is [redacted].
Thank
you,
[redacted]
Area Rental Manager
Southeastern Massachusetts
Enterprise Rent A Car

Please indicate the [redacted] location and rental agreement & claim number so we can research this claim with the appropriate Risk department.

Area Manager [redacted] has refunded the customer and left a voicemail on his phone.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This is in response to letter sent from Revdex.com on 8.18.2016 regarding complaint #[redacted]. The reply that Revdex.com received from [redacted] was untrue. He says he spoke with me a couple of times, but he has contacted me one time only on 8.17.2016 explaining he would get back to me the following day. I never heard back from Mr [redacted]. Also, the claim was never about just the estimate which MR [redacted] agreed it seemed high. It was more about who was at fault, which I was not.  Regards,
[redacted]

Area Manager [redacted] has left a message for the customer. They are working with our Risk Management department to locate the suitcase at Logan Airport. They have confirmed that it did not get sent to the Watertown branch.   Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept...

the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Area Manager [redacted] has spoken with the customer at length. Originally the customer was supposed to keep the car for one week but ended up keeping it for four weeks and 5 days. They discussed the new charges and came to an agreement about the bill. The outstanding balance on the bill was...

also discussed. [redacted] has offered to split the difference for the inconvenience and confusion. They are set to discuss the matter again this week.  thank you,

Area Manager [redacted] has been in touch with the customer. Their card has been refunded and they have gone over steps to prevent this in the future.  Thank you,

As stated per [redacted], Area Rental Manager, we are not pursuing the customer for this claim and will handle internally to resolve this damage with [redacted].

Per Area Manager [redacted]: "I
spoke with the customer and insured the refund had been processed.  He was
pleased and this is okay to close. "

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  TY very much for your help - [redacted] understood my position and took care of this right away!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: 
On June 22,...

2015, I spoke with [redacted], a [redacted] Area Manager for Enterprise. She refunded the charges made to my credit card (with faxed receipt) and informed me that she received an email from the Enterprise Damage Recovery Unit stating that I am not responsible for damages to the rental car I drove and that there will be no further charges. This response satisfies my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...

and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Sir or Madam,Here is the address of the Bangor, Me Airport [redacted] Rental Agency[redacted]The Claim Number is...

[redacted]Unfortunately we don't have the original agreement from [redacted] as it has been misplaced. we will try to locate the missing paperwork and get it to you promptly. The agreement was done online as part of a package deal with [redacted].Thank you,Claire Daicy

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]