Enterprise Rent-A-Car Company of Boston, Inc.

Please advise where this rental took place so we can have the proper management address the issue

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
My account was charged and I was never issued a refund. When I call the branch they tell me that there was no refund issued. I have spoke with ***, *** and ***.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to
complaint # ***Please add your rejection comments below.
The issue is not with the $refunded to me when I dropped off my car, it's the additional $that has not been refundedI did not receive a message from the company and was told by the person who helped me get set up with the rental car initially that I would be refunded the full amount once I returned the car.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference
to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Assuming that Enterprise will follow through as promised, their resolution is perfectly acceptable
Regards,
*** ***

Please provide additional information regarding where/when the accident occurred and any information you have about the Enterprise vehicle(plate, make/model, driver, etc) We will need this to research any claim information

Per Area Manager *** *** "I
refunded him for the CDW and left him a message."

Per Area Manager *** ***, he is refunding the $and calling the customer to confirm

Per Area Manager *** ***: "I
just spoke to the customer’s son (the person below that filed the claim
below). Given the circumstances and how this was handled I agreed to
refund the entire rental and apologized for the situation and offered my
condolences for their loss. "

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***Please add your rejection comments below.
I returned the car Monday 12/21/at 12:00PM ESTEnterprise uses a garage located directly across the street from themI requested that the car be taken across the street and be examined by the mechanicThe reported damage looked old to me with signs of rust, the manager on duty refused to listen to me, that's when I requested the name and number of his managerI called his manager and requested that he call me back right awayFinally days later I received a voice mail message, this call I'm sure was a direct result of him being notified by Revdex.comEnterprise has clearly shown they have no interest in talking with meI will continue to work with outside agencies like the Revdex.comI have also filed a complaint with the Massachusetts Attorney General's Office (file ***)I have also contacted the Discover credit card people and have started the process of disputing the charge from Enterprise
Regards,
*** ***

Per Regional Rental Manager *** ***: "I was able to
add points to his account which is a special adjustment due to how much he
spent with usOur policy which is stated below clearly states his rental did
not qualify for points but we are getting him some anyway." (Enterprise Plus terms and conditions attached)

Area Manager *** *** has been in contact with the customer and is refunding the disputed amount thank you,

We have resolved this
complaint with the renter We’ve decided not to pursue him for customer
service reasons

Per Area Manager *** ***, he spoke to the customer and issued a refund

Area Manager *** *** has spoken with the customer to confirm the refundIt has not posted in her account yet, but it should within the next 1-business days thank you,

Manager at *** awaiting response from the customer

Area Manager *** *** spoke with *** on Wednesday February 22ndWe will be closing the claim and he will not be held responsible for any damages to the vehicle

Area Manager *** *** has reached out to the customer and they are going to speak further on the billing process and review other information

Per [redacted]: "Customer
is going to be reimbursed for his glasses.  He is satisfied with the
outcome."

Per Area Manager [redacted]:
"After
speaking with the customer, there was an initial confusion regarding which
insurance company was covering the rental, and the out-of-pocket portion. 
Once we had all the proper insurance information, we were able to alleviate all
of the out of pocket...

costs that the customer was concerned about.  We are
still working with this customer, as his car is still in for repairs."