Enterprise Rent-A-Car

Initial Business Response /* (1000, 12, 2015/07/22) */
He came into the store the day after he lodged a complaint and apologized to us and said he didn't understand the way we were explaining it to him but he does now. He purchased a car from us. He told us he was going to contact you and reverse...

the complaint. I noticed on your attachment it says you've sent me two letters to the store I have yet to receive either letter I was waiting for this case But never received anything so I thought he erased it.
[redacted]
Initial Consumer Rebuttal /* (3000, 19, 2015/09/24) */
I went to a car buying service to buy this car, I went home on Jun18, 2015 without the car and a check was sent to the dealership on jun,18th. I signed no documents. the dealership cashed that check on jun 23rd I think I was told and that I purchased a car already, this was told to me by my bank usaa.
my bank has not recognized the fact that I have used the buying service so that I may get a lower percentage rate on the loan. I haven't received any money back from my trade in either, so everything about this deal is all wrong. I need help
Final Business Response /* (4000, 23, 2015/09/28) */
The customer has called us and we have tried to talk to him over the phone to address his concerns with no success. We have invited him down so we can explain everything with no success. The issues he is asking about is with the bank he financed with. He arranged his own financing and needs to contact his bank about the APR and the trade equity was used as down payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning, The customer has been contacted and is aware that we are not pursuing for damage and this claim is being closed.Thank you!

Initial Business Response /* (1000, 5, 2015/09/01) */
Concord Chevrolet has taken care of this complaint prior to receiving this notice. The customer is completely satisfied with Concord Chevrolet.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
I disagree with the dealership I was not completely satisfied had I been completely satisfied I would not have had to take my vehicle in multiple times to get the issues resolved. This not only cost me time but cost me money. I do believe that the service manager, Dan, was a very nice person to work with but again the issue was not resolved until I did contact the Revdex.com and had to get the service manager involved. When I bring the vehicle in for service I expect the work to be done correctly the first time not to have to bring my vehicle and for other things that they broke during the process of fixing the original issue. Concord Chevrolet has informed me that the leak has been fixed however I have not tested it myself as of yet.
Final Consumer Response /* (2000, 8, 2015/09/02) */
9-2-15
Sent email to consumer regarding resolve:
Good afternoon,

I am in review of your complaint. Has your issue with Concord Chevrolet been resolved?

Kind regards,

[redacted], Dispute Resolution Specialist
[redacted]
9-2-15
Sent via email from consumer:
[redacted]
Yes. Thank you.
[redacted]

The customer has been refunded the entire charge for the ancillary products that were purchased due to the confusion.  Thank You!

Per our Area Manager, [redacted]: 
We left 2 messages for this customer and have received no response.  I researched this rental.  The customer rented a Mercedes Benz and initialed that there...

was no damage on this car, and windshield was clear (no cracks or chips).  The windshield box was also marked as clear.  She returned the car and the windshield was cracked.  The DRU tried to contact this customer multiple times to settle this claim to no avail, so she was put on DNR.  Now we have tried to contact her twice.  She is responsible for the damages and needs to stay on DNR.  Everything on the contract was filled out properly and she damaged the car.  This rental is over a year old.

On 11/16, our claims department (Damage Recovery Unit) had an email correspondence with the complainant and informed her that the claim would be closed for customer service reasons.  They will be sending her notification via [redacted] of the claim closure.

We have spoken with the customer and it has been resolved.
Refund is being processed

[redacted]
Regional Rental Manager
San Gabriel Valley/ Inland Empire Region
###-###-#### office
###-###-#### direct
###-###-#### cell
###-###-#### fax
[redacted] 
Sa[redacted]...

[redacted]3
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],
125);">With the help of [redacted] and
[redacted], we were able to process the $59.99 refund he requested via RFS. I
left 2 voicemails for him so far today, the most recent one letting him know we
granted his request. Please let me know if there’s anything else I can do to
help with this complaint.
[redacted]






















[redacted]

Vehicle recovery and licensing fee? [redacted] fees hidden fees and straight up scams. Legal scammers. Will never ever go there again. Charged me $742 for a two week rental.

I apologize for the experience you received at our local Enterprise office. We have gotten the customer into a rental car while her vehicle is being fixed.

Customer has been contacted and the disputed amount will be refunded to his credit card by tomorrow, 12/20.  This case may now be closed.

I left a second message for the
renter again this morning.  He has my cell phone number so once he calls
back I will keep in the...

loop.

All,
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Just
got off phone with [redacted]nd am working on it. She is happy with me so far and
I gave her an ETA of resolving by Thursday/ Friday because State Farm is
involved and I need to see if they will pay difference and if they don't I need
original copy of contract.
[redacted]

We have made attempts to reaching Mr. [redacted] but have been thus far unsuccessful.  We will continue to reach out to him in order to resolve this situation and will update this response once contact has been made.

Per our Area Manager, [redacted], the customer is not returning his calls.  We'd be happy to work with [redacted] to resolve the matter if he would like to speak with us.

[redacted] -
The individual that signed for the coverage on this contract also signed for
the coverage's on their previous contracts at this...

location.  The person
that is disputing the coverage's for this contract was not present when this
car was rented nor were they listed on the contract.  It is our
decision to honor the contract that our customer signed for and not waive the
fee's as requested by this 3rd party.
 
 
 









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On behalf of Enterprise Car Sales, we are sorry to hear that you have encountered problems with the [redacted] cargo van you purchased July 19, 2016. Prior to your purchase, the van did go thru a certification process which a mechanic inspected the vehicle and regular maintenance was performed....

No problems with the steering or body were noted during the inspection. Depending on the current mileage of your vehicle, it appears the 12 month / 12,000 mile limited powertrain warranty may be still in effect. If so, you can file a claim to determine if there is coverage. If you need assistance in submitting a claim or obtaining a service covered by this powertrain limited warranty please call [redacted].Additionally, we do accept trade-ins and will gladly appraise your [redacted] cargo van to offer you the current value based on the current mileage and condition.We had no knowledge of any prior accident or damage to your vehicle and deny any claim of wrongdoing by Enterprise. As mentioned in your statement, [redacted] began reporting an accident in December of 2016 which was 5 months after your purchase date. The accident, as reported by [redacted], is to have occurred in 2013 and Enterprise was not in control or possession of the vehicle at that time.[redacted] [redacted]