Enterprise

Had roof work done with this company with a fifteen year warranty - contacted them when we experience a leak in roof they fixed - they stated it was not their workmanship so it did not fall under the warrantyThey agreed to do the job for $When I questioned how I was suppose to know if it was not their workmanship and pursued it being covered under warranty - they no longer returned my callsI sent and e-mail telling them I was going to file this complaint and received two callbacks - thereafter - the same scenario- no longer returning my calls

Initial Business Response /* (1000, 15, 2015/10/15) */
We closed this customer's claim down and reached out to her multiple times on multiple different management levels***

This company has to be the worst experience I have ever had1st issue I had the company come out to fix my roof after the hail storm in April of last year
Issue the roof was supposed to be like for like except for the upgrades and the results were totally the oppositeI had to pay another company $to replace the tarp they initially put on poorly and blew off so since ATEX was not available to fix the one I paid them to put on and the results were water damageWhen The roof was so called finished they put the year old hail damaged rain diverter back on the roof, did not put the radiant barrier decking back on they just used the cheap decking and the decking has half inch gaps where they just used a saw and cut out the broken decking and replaced it with the cheap material so if anything punctures the roof in those areas I would get major water damageI paid for new gutters and the two upgrades with the first payment to the roof and the gutters still did not get

This is for the Philadelphia AirportPlease forward to appropriate personThx

Yes they send out a sales rep very fast but getting the job done is another storySales rep told me it would be about months which I totally understood considering the hail storms we hadA few months pass and they say they will be there next week and to clear the house so nothing gets damaged, I even left my gate unlocked and left my dogs inside ALL day and they did not show upI got a call in January asking if everything went well and I informed her they hadn't even shown upThey finally replaced the roof SEVEN months later and they installed the WRONG colorI couldn't believe all that time had passed and then discovered they had made a huge mistakeThe manager offered me half but they invoiced WAYYY more than he credited meMy neighbor asked me who repaired my roof and I immediately told her I did not recommend themThey sucker you in because they obviously have more sales reps than roofing repair menHORRIBLE experience

Left messages for customerRefunded the customer the $key replacement fee*** *** (Area Manager)Pls closeThx

I hired this company to repair my roof damaged by hailThe job began in June Once the work was completed I have been contacting them to complete the work and provide final paperworkThis has been on-going and I have talked to people including one managerThey stated according to their records the job was completed, yet I never received a final bill nor any paperworkI informed them the job is not completed, as my gutters now have damage from their roofers and the gutter netting is not replaced as my insurance company indicated to do soThey indicated they would send someone out to finishWhile this was going on, they submitted paperwork to my insurance twice for additional paymentsThe first instance was without my awareness and I only found out as my insurance company notified me to ensure I was aware When they submitted the 2nd request of funds, my insurance called me once again asking why and they were curious if the work they were supposed to perform was completed

This complaint was also filed using our internal system and was handled when I sent the Revdex.com complaint. The Area Manager spoke with Mrs
***. The branch documented the process very wellHowever we did not get the car immediately repaired which caused some concern on the part of the renterIt has been fixed and the amount owed is $95. The Area Manager apologized for the customer service concerns and sent a 20% off coupon

Great roofing serviceEvery team member ensured we were satisfied customersJohn Drury does an outstanding job! He answered all our questions and made sure we knew what and when was happeningI recommend A-Tex Roofing to everyoneThanks for a great job!!

I rented from this EnterpriseI had to change to a different location because there was a shooting at a South Side location near the Enterprise in that locationWhen I transferred to this location, I didn't have any of my discount information with me and thus they ended up charging me full price for the rentalNeeding a car, I consented to the priceEveryone was very nice at the locationI was given a Mini Van (though I didn't want one) and the tire light came on as we were viewing the vehicleThe right front tire was low on air but they filled it upAfter driving for minutes, the tire began to get a bit flat as the sensor came onWhile driving into Indiana, the tire actually started to go flat so we had to pull over the side of the roadWe were in an area that had limited cell phone reception and we couldn't call your Enterprise help serviceWe waited for about hour and a road ranger was driving by who put air in our tire and added some fix a flatFor the next days, we

Customer aware we will not be pursuing him for the damages and I’m going to help him out on his next rental-*** ***

Atex roofing is a professional,caring company for their customers.I am very happy with my new roofI feel safe and know this roof will protect my homeAtex roofing delivered quality service in a very timely professional mannerI would recommend Atex to customers

Signed contract with ATex in early MayShingles placed over day period in early AugustThey agreed to also replace several damaged screens and metal roofing over bay windowsI received a bill prior to completion of the workPhone calls not returnedJustification that they were busyThey accessed my property twice without prior authorizationSecond time less than one day after I requested notification prior to them working on my roofThis is called trespassingVery disappointed in unprofessional conductWill not use this company again

I called A-Tex because of the bad experience I had using a different company the last time I had to have my roof replacedThe salesman was polite, knowledgeable, and helpful, I understood do to the large amount of homes damaged it was going to be hard for companies to keep up with the demandMany companies hired on more crews to assist with the demand to help but unfortunately not all of the new crews put forth the same quality as A-Tex had a reputation forI had A-Tex do several jobs related to the hail storm and there were some logistical issues in coordinating all of the repair people to be here as some jobs run longer than expected and some finish quickerA-Tex was great about working with me on all of the repairs and made sure everything was done to my satisfaction in the endI will call them if I need more repairs in the future and am confident of the work they will do for me

*** *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am rejecting this response because:
The keys were returned on both occasions and that has nothing to do with my complaintOf course you wouldn't charge a fee for that because they were returned as requestedThe first in person and the second overnight mailed to the office on your email signature as requested on your voicemail to meI have repeatedly tried to reach someone at your corporate headquarters and have only been contacted by you, which is at a local levelI do believe this is a problem to be handled by local management and should be addressed from a corporate levelI was told that someone from your corporate office would reach out to me within hours, that was more one than one month agoMy complaint has to do with a claim of damage, being bullied and harassed at the local Ontario locationFrom other reviews, it appears I am not the only person who has had experienced reports of damage from this same locationThis appears to be a recurring problem that should be addressed from a corporate levelThe employees falsely claimed damages, refused to disclose their identities to me and threatened me and my Autistic sonNo customer should ever be put such a traumatizing experience, much less PAY to have that traumatic experienceI do expect to be reimbursed for the entire amount and I do still expect to speak with your corporate office.Respectfully,*** ***

Revdex.com
of Chicago & North Illinois
RE:
ID number *** *** N*** Enterprise file ***
To
Whom It May Concern:
Please accept this correspondence as our
response to the complaint filed by Mr*** ***We have reviewed
the
concerns raised by Mr***Mr*** rented a *** *** on
9/03/from Enterprise Leasing Company of Chicago, LLC dba Enterprise
*** *** *** ** *** ***
We
have reviewed the concerns presented to us by Mr*** and had followed up with
his insurance carrier regarding the purchase of the collision damage
waiver. Upon confirming the damage
waiver was going to be paid, and
therefore would be honored. As such, we will
be closing our file. We will no longer
be holding Mr*** responsible for the damage to the rental vehicle.
At
Enterprise Rent-A-Car, we strive to satisfy all our customers by providing
excellent customer service. We hope that
our diligent efforts to resolve and address this matter have demonstrated our
commitment to customer service
Sincerely,
***
***
Risk
Manager

The reservation for this customer was for 6 days to return to LAX with a total of $476.81 after tax. The customer picked up her car in Las Vegas on the 16th and called...

roadside on the 19th due to losing a key to her first vehicle (which she later found) and was switched out. The Las Vegas branch mistakenly closed her contract on the 19th . She then returned the car to ONT on the 22nd, and kept the keys but the car was not on a contract. The customer was charged for only 3 days for $282.64 and an additional $250 for cut key cost. There was a damage claim processed for the Journey that was returned to ONT but since the damage was minimal and quickly repaired with paintless dent removal, the customer was not charged. After receiving the first Revdex.com complaint I have tried to personally reach out to the customer numerous times, left messages and even sent her a personal email to contact me to resolve the problem. I have refunded the customer the $250 key cut fee and there are no other charges or damage claims that she will be pursued for. Please see the screen shots below: The first one is of the refund of $250 that was processed on 3/8/2017. At this time, if the customer is seeking further compensation, she will need to reach out to the Las Vegas branch. -[redacted]

Initial Business Response /* (1000, 10, 2016/02/29) */
[redacted] (Area Manager) attempted to contact Mr. [redacted] 3 times. Mr. [redacted] told [redacted] that it wasn't a good time and never called Area Manager back. Please close concern. Thanks
Initial Consumer Rebuttal /* (3000, 12, 2016/02/29)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Attempted to contact number provided by Area Manager, but was directed to a closed message system and was unable to leave message for Area Manager.