EnviroSolar Power LLC

A quality assurance representative will be in touch with [redacted] no later than tomorrowShe will be able to provide him with contact information for a Solar Seal installer, and she will look into his monitoring issues and see if a repair needs to be made on his system in order for his production to read correctlyIf something needs to be repaired, and if prior to the repair [redacted] was missing out on solar production, we will calculate his production losses and compensate accordingly

We have already communicated with [redacted] about this refund and it is our queue to be refunded to them in fullThe statements [redacted] is receiving in the mail show interest that will be accrued once the loan has passed the month deferred period, which it has notHe doesn't have to worry about the interest, as the refund will be issued in full to [redacted] before the end of the deferred period

Complaint: [redacted] I am rejecting this response because:Sorry for the late replyI was attempting to give the company adequate time to reply and follow up with what they claimed they were going to do which was to contact me and resolve the issueThere was initial contact made in the form of a text message but they failed to follow up from thereThey did not resolve the issue and are once again ignoring contactCan we please reopen this request as they have failed to honor their last responseThanks, [redacted] ***

We have been working with the customers attorney toward a settlementThe subcontractor assigned to this job should of never proceeded after site survey We are no longer using this subcontractor We are working toward an amicable settlement with the customer's lawyer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this plan for resolution is satisfactory to mehowever, I can confirm that no such contact from the business has occurred and I am still pending to receive any further communication from the company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I'd like to close this complaint with the confidence I can reopen it later if the business does not follow through with original promisesI do not want the business, who is making every effort to resolve the situation, to take a negative impact to their Revdex.com ratingWe are working to resolve the situationCan you please close this request for the time? Thank you for your help, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***
I wish to add that we accept with gratitude the refund for tree trimmingWe still, however, are not releasing our concern over solar production which continues to be a concern that we wish to have addressed

Our install partner looked into whether or not *** ***'s project would need a permit before we began, and found that in her area a permit is only required if the project is going to include an electrical panel upgrade, which hers does notWe were not required to get a permit for this project

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have been working to come up with a plan of action to add extra panels to his home We have spoken with *** *** letting him know that he is on the list for service calls that need to be conductedUnfortunately there is a delay on our subcontractors end but we have been following up
with the customer with status informationWe want nothing more than to resolve customer complaints and respond in a timely manner Please let us know if there is anything that needs to be done to close the complaints *** *** really likes the panels, but wants more to increase production

Our executive team has requested the bills from *** and will analyze them as soon as they are receivedThey will be able to determine based on the bills and the expected savings how many additional panels need to be added to the system to meet the expected savingsWe understand *** ***'s frustrations and want to come up with a resolution that he is happy withWe would like to be able to provide him with a system that meets his energy needs

A quality assurance representative will reach out to *** *** todayWe are able to give him contact information for a Solar Seal installer, however, we do not install Solar Seal ourselvesAdditionally, we will schedule our installer to return to their property and install his attic fans as well as
repair the breaker as quickly as possibleFinally, the quality assurance representative will make sure that *** *** has the correct contact information to reach him any time via phone or email, so that if anything else comes up he knows who to call to get quick and reliable service

Complaint: ***
I am rejecting this response because: I have been in contact with the Quality Assurance office, specifically *** ***, since the beginning of November and got nowhereI have already sent the previous years electric bill/usage info to *** *** on November at 16:I sent at least 3-months of our bill/usage for post system installation to *** ***I could send the remaining months of bills/usage but it's not going to do anything for my problem. I understand that the system is under producing based on estimates and one of your technicians (*** ***) came out and inspected the system and found nothing wrongThe system is flat out never going to produce enough to meet the standards that the salesman represented which ultimately lead to my decision to purchase the systemMaybe you should consider tracking down *** *** and recouping the $67,for my system seeing that he lied straight to my face so that he could make a sale*** *** has been most helpful but he could only do so much and spoke with his manager on numerous occasions and that resulted in absolutely nothing happening. Bottom line is that the system will never do what was promised that it would and I want it paid for and removedI've been dealing with this in some form or fashion since August when I saw my first bill and realized that I was lied toI have zero faith in the company now and certainly won't have any going forward
Regards,
*** ***

Executives had a lengthy discussion with *** *** *** *** today to discuss the problems and our intentions to first repair their system and make sure everything is producing correctly before addressing any other issues they may haveOur install partner will be at their house tomorrow to perform
system repairs as the first stepThen we can analyze their system's past production and make sure they are compensated for underproduction prior to the repairDuring the phone conversation, it was explained to *** *** *** *** the steps the company has taken as a whole in the last six months to improve the customer experience, and ensure that there are systems in place now that will prevent customers from slipping through the cracksWe are determined to prove to *** *** *** *** that they will be well cared for now and in the future should they have any further needs regarding their solar systemThey were amenable to giving us a chance to win their loyaltyWe will be in touch with *** *** *** *** again following their system repair, and hope to reach a full resolution during or shortly following that call

Unfortunately this was a mix up between our financing and sales departmentWe were not aware in financing that the project had not been finalizing, so the advance was requested before the finance department was properly updatedLuckily, we were initiating a few other refunds to *** yesterday,
so we included *** ***'s refund as wellThis has now been fully refunded to ***Thank you for brining the mixup to our attention

Revdex.com:
Assuming the company follows through with what *** *** spoke to me on the phone about, I'm happy with the resolutionThe following is what *** said would be done in resolution:Install panels as a compromise to get production up closer to the promised rateI'm happy with with meeting in the middle on this$reimbursement for electric company early termination The above will be completed by end of MarchCan we please keep this request open until the above has been met?
Regards,
*** ***

Our corporate project management department has reviewed *** ***’s contract and spoken with our install partners to determine what it will cost to uninstall, transport, and reinstall her solar system on her new homeWe will not charge her for coordinating the project ourselves, but she will
need to cover the labor costs of our install partnersWe called her Monday (8/14) to disclose the price and process to her, and followed with an email stating the same information so she has it in writing for her records*** *** has chosen to accept the proposal, so we have begun the process of acquiring the appropriate permits from her new city so we can make the moveWe will be in touch with *** *** every step of the way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I’ve come to a satisfactory resolution with the business and want to close my Revdex.com case
Regards,
*** ***

Complaint ID #*** Attached are the customer’s signed contract, signed loan application and payment authorization documents, and a recording of our quality control call, which we make after sale before installing in order to confirm everything the customer agreed to at the saleThe customer has
clearly agreed to the loan amount and the products we installed on their homeIf the lender is now charging them more than the amount we withdrew to fund the project, it may be because of interest and/or late fees, but it is between the lender and the borrower and we cannot see the customer’s loan statementsThanks, *** ***
*** ***

***, the quality assurance representative who has been working with *** ***, will be contacting him today to discuss a plan to resolve each of these issuesThe first one, the 1275kW, we are already aware of and our executives are making a determination on what can be done to help him reach this
production pointOn their call today, *** will give *** *** radiant barrier installer contact info; will request the receipt for the early termination fee so that we may reimburse it; and will discuss the improper installation issue, which we do not have record of in *** ***'s customer notesHowever, we will get to the bottom of the situation and discuss reimbursement for that too if necessary