Equity Auto Center

To Whom It May Concern: This letter is in response to a complaint filed by *** *** ***. The Extended Service Contract gives customersadded benefits that do not come with the manufactures warranty. Manufactures warranties cover factory defectsor workmanship. Service Contract Cover mechanicalbreakdowns on components that a customer picks as part of a package coveredcomponent. *** *** may cancel theextended service contract but will only get the remaining balance of unusedportions

This letter is in response to a complaint filed by [redacted]
[redacted] Complaint ID # [redacted].  Warranties are a cancelable item and may be canceled by the customer atany time.  The customer must provide thedealer with a notarized secure odometer with the miles on the vehicle at...

timeof cancelation along with a signed cancelation letter and copy of driver’s license.  The cancelation may take 6 to 8 weeks toprocess and the refund will go the lender if the vehicle is financed.  Paperwork may be dropped off or mailed toEquity Auto Center [redacted].    Thank you for bringing this matter to our attention.  Please let us know if there is anything elseyou may need.  Equity Auto Center[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You offered to partially refund the 3 year warranties my wife and I purchased through your dealership. I believe we are entitled to a complete refund, since your salesman sold us warranties that were completely unnecessary, neglecting to inform us of the existing 5 year manufacturer warranties. If we had known, we obviously would not have purchased the 3 year warranties from you. In addition, I have tried to contact your dealership several times about this matter, by phone and email, and never received a single response. You did not respond until the Revdex.com became involved. Because I live in [redacted], that was my only option. I would like to know why returning   a call or email is this much of an issue with your business. We purchased two vehicles from your dealership and I think we deserve to be dealt with honestly.
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This complaint has not been resolved.  Equity Auto finally paid off both loans however due to their delinquency in paying I was charged $236.10 in additional payments from [redacted] in addition to $101.00 in bank fees for overdrafts and etc., caused by Equity not paying as contracted.  The sale date of my vehicle was May 30, 2015 with Equity not paying [redacted] until July 17, 2015 and [redacted] Federal Savings on July 22,2015.  This caused my credit rating to drop drastically, negatively affecting my purchase of a new vehicle ( the 2013 Altima purchased from Equity had to be sold due to the engine knocking after having it for only four weeks). My credit score dropped resulting in my having to downsize to a Sentra and being forced to pay A higher interest rate and higher payments.   Let me reiterate that Equity not only needs to pay the two  [redacted] payments Of $236.00 bank charges of $101.00 and report to all three Credit Agencies that the late payments were from no fault of mine and have it removed from all three reports. The complaint is not closed and has not been settled unless the concerns listed above are resolved.Regards,

To Whom It May Concern: This letter is in response to a complaint filed by Efrain [redacted] ID # [redacted].  Thank you for bringing this matter to our attention.  Equity Auto Center has processed the title and registration paper work for Mr. [redacted].  Mr. [redacted] will get his...

registration in the mail in 3 to 5 business days, or my request a duplicate set and any 3rd party DMV. Thank YouEquity Auto Center

shortly after leaving the message with you, I did finally receive the payoff. However, the payoff agreed upon was $5500.00. They payoff my bank received was $197 short of that. I have tried to call and find my money in which I paid to them, but every time I get a different answer and I am never able to speak with Cindy who is supposedly the one to handle the matter. I'm extremely disappointed and beyond frustrated with all the separate conflicts I have come across.

To Whom It May Concern, Equity Auto Center shows this account to be paid off in full and considers  this complaint to be resolved. Please contact us should you have any other questions or concerns. Thank you, Equity Auto Center

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I purchased the vehicle and less then a week later these items surfaced as a major problem that should of been identified in a thorough inspection of the vehicle prior to being sold. If the vehicle was properly inspected I should of been advised what the quote " As is" conditions were not lied to about how it was in excellent condition.

Regards,

Thank you For Bringing This matter to our attention.  Equity Auto Center has looked into the matter and found the following.  A check was written to [redacted] check# [redacted] in the amount of $1520.00 and has cleared our account.  Equity Auto Center called [redacted]...

[redacted] and was told the amount was credited to the [redacted] account.  Equity Auto Center Finds this matter to be resolved.

Thank you for bringing this matter to our attention the customer has been called by the warranty company and has given them the appropriate information to have there vehicle fixed .  Equity Auto Center Considers this matter resolved.

Hello Ms. [redacted], First and foremost, thank you so much for looking into this matter. I was wondering where should I respond to the letter from equity auto? This is my first time seeing this. I also wanted to let you know I turned the vehicle back into the dealership Wednesday Oct 7th and the dealership has had 2 different companies since then try to finance me. I informed both companies I was not in possession of the vehicle and do not wish to be financed, the second company called me again yesterday and said that the dealership informed them that I am still in possession of the vehicle.Thank you,[redacted]
Also, what Equity auto stated is far from the truth.  They never disclosed the vehicle status as a Lemon buy back to him nor [redacted].  [redacted] has a stated policy that they do not finance vehicles with salvage or branded titles.  [redacted] is named on the contract as the financer.  When the financing was in process with Equity Auto, the title had not been updated with DMV (originally from California) and had been showing as "clear."  He went to Equity Auto (with his friend/supervisor)  the week after the sale with this information and they told him that they could not do anything.  So this conflict shows that the car lot has been practicing deceptive business practices.  If [redacted] knew about the branded title they would not have financed the vehicle.  I have included two link which states the information regarding salvage/branded titles.  See the web links below for explanation of their policy. Also, according to ARS 44-1266 the dealer has to provide the purchaser a written notification that the vehicle has been replaced or repurchased, which they never did. Additionally, their "Buyers Guide" states that the vehicle has a "Warranty" and the warranty still applies but the Nissan owners manual page 11 states that SALVAGE TITLET his limited warranty does not apply to any vehicle, and is rendered VOID if the vehicle is (or ever has been)issued a “salvage” or similar title including, but not limited to junk, scrap, rebuilt, or flood titles under anystate’s law;

To Whom It May Concern:     This letter is in response to a complaint filed by [redacted] [redacted] complaint ID#: [redacted] .  Thank you for bringing this matter to our attention however a review of our records shows [redacted] Federal Credit...

Uonion account#[redacted]-[redacted]-[redacted]and Speedy Cash Accounty #[redacted]-[redacted]-[redacted]both in the name of [redacted] are paid in full.    At this time Equity Auto Center considers this dispute to be resolved.[redacted] [redacted]

[redacted] [redacted]

Loan was paid in full and check has cleared our account. Check# [redacted] Arizona One Credit Union.  Lender stated it could take 10 to 15 days to post to customers account

To Whom It May Concern:     This letter is in response to a complaint filed by [redacted].  Thank you for bringing this matter to our attention.  Equity Auto Center has reviewed the account and finds the following.  Check# [redacted] was made out to...

Wells Fargo Dealer Services and has cleared our account.   Thank you.

This letter is in responce to a complaint filed by [redacted].  Equity Auto Center has paid Mr [redacted] car off and has contacted him regarding a check he can pick up for the difference in pay off.  Thank you for bringing this matter to our attention.  Please let us know if...

there is any additional information you need.  [redacted]Equity Auto Center

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.][redacted]

Phoenix,

AZ 85083

 

May 22, 2014

Revdex.com

Reply to

Response

In Re: Equity Auto

Center

 In reply to the response received from Equity Auto Sales, I submit the following:

Equity is playing semantics. They may not have reported the derogatory information directly to the credit bureau, but clearly they caused [redacted] and [redacted] to report late payments to

the [redacted] by their failure to timely payoff the vehicles.  Policy and procedure aside, at no time did they ever disclose to me that it would take  2-4 months to pay off the vehicles.  This is not the customary practice in the auto industry and it has damaged me greatly. A simple letter from Equity accepting responsibility for and explaining the reason for the delay in payoff is all that is needed to clear my name and payment record. I don’t understand why they refuse to draft such letter when they don’t  deny the facts of my allegations.

 The fact is we traded the first car in November 30 2012; Equity had a responsibility to contact [redacted]. However, they did not contact [redacted] or make any payments on the vehicle, including the required full payoff, until three (3) months later.  Consequently, the bank reported two late payments against me on that vehicle.

The second car was traded in on November 25, 2013. Here again Equity failed to contact [redacted] Bank and notify them of the trade till almost 3 months later. Consequently, [redacted] reported this

as late payments against me as well. 

I believe this is Equity’s Policy, but it is an unspoken policy. If they had disclosed this to me as their Policy I never would have patronized their business.  This “Policy” has caused me great harm and should have been disclosed prior to execution of our agreements.

I am merely asking Equity to write a simply letter taking responsibility for the late payments.

 

Sincerely,

 

Regards,

To whom it may concern.
 
 
Thank you for bringing this matter to our attention.  Equity Auto center has looked into this matter and had taken the proper actions to resolve this matter with the customer.  Please let us know if there is any further information...

you may need.

Equity Auto Center has reviewed  the response form, [redacted] and will consider a good faith reimbursement of 50.00 Dollars.  Mrs [redacted] can call Equity at  [redacted] to arrange time of pick at witch time she can pick up the check at  Equity Auto Center [redacted]. Thank you for your continued assistance in resolving this matter.Equity Auto Center

To Whom It May Concern:

This letter is in response to a complaint filed by [redacted].  Thank you for bringing this matter to our attention.

Mr. [redacted] stated himself that he had “suggested maintenance” done on the [redacted] Escape, not required...

maintenance. Equity can not reimburse Mr. [redacted] for any suggested maintenance.  Mr. [redacted] was told that the vehicle was sold in its current condition with no free work promised and singed docs agreeing to this. The key he was given was the only key that came with his vehicle at the time of purchase and no other key was promised.

If Mr. [redacted] is not happy with his purchase, Equity would like to give him a full refund credit for the cost of his vehicle towards the purchase of another vehicle in our inventory. Please let us know if there is anything else you may need. 

 

Thank You

Equity Auto Center

The loan has been paid in full, however; I still have not received the Extended warranty information, and Gap information I...

purchased from Equity Auto Center. I spoke to Ashely, who said she will mail them out to my address, did not received them, then on 7/29/16  I called again and spoke to Cindy, she said she will mail the info. to me, that they usually mail to customers after 45 days of purchase, well, the purchase date is July 5, 2016, is way past the 45 days, and I'm still waiting for the documents.