Equity Auto Center

Equity Auto Center issued a check to Mrs. [redacted] on 12/05/2013 as promised in conversation of 12/03/2013. Equity Auto Center has called Mrs. [redacted] several times to pick up check and she has not done so. Please advise on what to do next. Thank you, Equity Auto Center.

Equity Auto Center

Glendale AZ 85301

To Whom It May Concern

This letter is in response to a

complaint filed by [redacted] ID # [redacted].  Thank you for bringing this matter to our attention. ...

 Equity Auto Center has not reported anything negative on behalf of [redacted] to any [redacted].  Our customers are Offered interest rates based on what they qualify for and the customer is not obligated to accept those rates and may choose not to make a purchase.  Equity Auto Center has made the pay off to [redacted] trade according to our policies and procedures and [redacted] was made aware it.  At this time Equity feels that this matter to be closed.

 

Thank You

Equity

Auto Center

Equity Auto Center has no further comment on this matter.

Thank you for bringing this matter to our attention.  Equity Auto Center has looked into this matter and finds that the vehicle pay off was made to to [redacted] for a 2006 Ford Mustang check# 3208 has cleared our account and [redacted] stated that the account will show paid...

in full in two to three weeks.  At this time Equity Auto Center considers this matter resolved.

This letter is in response to a complaint filed by [redacted]

[redacted] Complaint ID # [redacted].  Warranties are a cancelable item and may be canceled by the customer atany time.  The customer must provide thedealer with a notarized secure odometer with the miles on the...

vehicle at timeof cancelation along with a signed cancelation letter and copy of driver’s license.  The cancelation may take 6 to 8 weeks toprocess and the refund will go the lender if the vehicle is financed.  Paperwork may be dropped off or mailed toEquity Auto Center [redacted].    Thank you for bringing this matter to our attention.  Please let us know if there is anything elseyou may need.  Equity Auto Center[redacted]

Equity Auto Center Understand that the customer is not satisfied with the purchase and may return the vehicle for a full refund credit towards the purchase of any other vehicle on our lot. Equity Auto Center tries to ensure the customers are happy and there is no misunderstanding.  We are sorry for the inconvenience this has caused our customer, Thank you

This is a response to a complaint filed by Julie Morgan complaint # [redacted].  Thank you for bringing this matter to our attention.  Equity Auto Center has looked into this matter and found the following:  [redacted] purchased a 2015 Dodge Charger on 5/24/2016 with 34,532 miles. The Vehicle had manufacture warranty at time of purchase and customer did not purchase an extended service contract. The Customer could have taken the vehicle at any time before 36,000 miles to manufacture for repairs.   Equity Auto Center sells used cars and tries to the best of our ability to make sure those cars are of good quality.  Unfortunately with used vehicle there are certain risks consumers knowingly take. 
 
            Equity Auto Center would consider trading Mrs. Morgan out of her car and give her a fair market value towards the purchase of a different vehicle.  Equity Auto Center considers this matter to be closed.

Thank  you for bringing this matter to our attention.  Equity Auto Center has looked into this matter and found the following.  A check was mailed out to [redacted] and has cleared our account Check#[redacted]  A refund check for difference in payoff was mailed out to...

[redacted] check# [redacted].  Equity Auto Center finds this matter to be resolved.

To Whom It May Concern:This letter is in response to a complaint filed by Anthony B[redacted].  Thank you for bringing this matter to our attention.  Equity Auto Center has reviewed the account and finds the following.  Check# [redacted] was made out to [redacted] and has cleared...

our account.   Thank you.

Equity Auto Center

 

To Whom It May Concern:

 

 

 

This letter is in response to a complaint filed by [redacted] ID # [redacted].  Thank you for bringing this matter to our attention. ...

Equity Auto Center advised Mr. [redacted] that do to the miles on this vehicle at time of purchased, this vehicle would be sold AS IS to this Mr. [redacted] agreed.  The Customer decided to do maintained work on the vehicle at his own expense.  The dealer does offer an implied warranty that covers engine and transmission 50% parts and labor, 15days or 500 miles.  At this time Equity feels that the implied warranty does not apply to these repairs. 

 

 

 

 

 

 

Thank You

Equity Auto Center

Thank you for your response Equity Auto Center has looked into this matter and finds the following.  Any and all refunds are processed after dealer secures title from lien holder.  Dealer will mail out check or customer may arrange to pick up any refunds checks at this time. Trade tile for this trade has not been released from lien holder therefore no refunds have been approved for prepossessing.  Check will be processed medially after lien holder releases lien.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You offered to partially refund the 3 year warranties my wife and I purchased through your dealership. I believe we are entitled to a complete refund, since your salesman sold us warranties that were completely unnecessary, neglecting to inform us of the existing 5 year manufacturer warranties. If we had known, we obviously would not have purchased the 3 year warranties from you. In addition, I have tried to contact your dealership several times about this matter, by phone and email, and never received a single response. You did not respond until the Revdex.com became involved. Because I live in [redacted], that was my only option. I would like to know why returning   a call or email is this much of an issue with your business. We purchased two vehicles from your dealership and I think we deserve to be dealt with honestly.

Regards,[redacted]

Thank you for bringing this matter to our attention.  Equity Auto Center could not pull up you information and requires additional information to process your complaint.  Pleas provide complete VIN#, and co applicants on the purchase and a correct phone#, current phone# has to many...

numbers.

Thank you for bringing this matter to our attention.  Equity Auto Center has given customer the copies they requested.

To Whom It may concern.

This is a responce to a complaint filed by [redacted].  Mr [redacted] was contacted by the Dealer and was told that he could pick up a check for a full refund for his Gap on 3/05/2014.  Thank you for bringing this matter to our...

attention please let us know if there is anything else you may need.  Equity Auto Center considered this matter to be resolved.

Thank You

To Whom It May Concern:This letter is in response to a complaint filed by [redacted] . On August 17 2015 Mr. [redacted] purchased a 2013 Nissan Sentra.  Mr. [redacted] was given an opportunity to test drive and inspect the vehicle.  Mr.[redacted] decided at that time to purchase the...

vehicle and signed a valid retail installment contract. Equity Auto Centerdisclosed at time of sale that the vehicle he was purchasing was a Lemon LawBuy Back. The 2013 Nissan Sentra is not a Salvage Title as Mr. [redacted] Claims.  Equity Auto Center had Mr. [redacted] sign the appropriate disclosures.  Equity Auto Center also explained at time of purchase that we do not have a return policy and the contract is valid and binding to a lender of our choosing. Mr. [redacted] contacted Equity and said he was not happy with his purchase so Equity Auto Center offered him a full refund on his purchase to be credited towards the purchaseof any other vehicle in our inventory. At that time Mr. [redacted] did not like any other vehicle and requested us to find him a specific vehicle that was more in the price range of the vehicle he purchased to this Equity agreed. Equity has contacted Mr. [redacted] on several occasions with different optionsand he has declined them all.  Equity Was informed by [redacted] that he purchased a Toyota at another dealer under his mothers name and just wanted to return the vehicle he purchase after driving itfor over 50 days. Equity reminded Mr. [redacted] that we do not have a returnpolicy.   The Offer to trade Mr. [redacted] out of the vehicle still stands.  Mr. [redacted] was explained that he is still responsible for making the payment to CaliforniaAuto Finance who will be servicing the loan until he decides on a vehicle or ifhe decides to keep it.  Mr. [redacted] needsto understand that the trade in value of the vehicle will be affected by normal ware and tare and use of mileage.  Healso needs to understand that not paying on his loan will result in a repossession that will affect his credit.  Thank you for bringing this matter to our attention, please let us know if you need and further information. Equity Auto Center[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 

I received my refund on my Gap Insurance Policy 3/7/2014.  You can Pull the Complaint.

To whom it may concern This letter is in response to a complaint filed by [redacted] Complaint ID#[redacted].  Thank you for bringing this matter to our attention this matter has been resolved.

To Whom It May Concern:This letter is in response to a complaint filed by [redacted] Complaint # [redacted].  Customer was informed by Dealer that we would need the car for several days while parts were ordered and vehicle was repaired properly. Customer was also...

informed that we would call her as soon as we knew when the car was being done.  Customer opted not to have dealer finish repair and requested to pick up the vehicle.  Dealer will still repair the vehicle, but customer needs to drop it off and give us time to make the appropriate repairs.  Thank YouEquity Auto Center

Equity Auto did not pay the full contract trade-in value of $25,100, they paid only $24,646.84 and still owe the remaining balance of $453.16 to me.  Due to the fact they delayed in paying off the trade-in loan for 50+ days I had to make another payment that brought down the principle balance from time of contract.  Request the remaining balance be paid to me as the buyer and owner of the trade-in vehicle as the contract was agreed to.