Ernst & Young

I am rejecting this response because: tire tread depth was never our issue with these tires Our issue is that Ricart publicly touted all of the pre-sale inspections that they performed, one of which states directly that: "All of the Motor Trend Certified cars for sale at the Ricart Used Car Factory undergo a rigorous inspection and repair procewe don't firmly believe that the vehicle is quality and reliable, we won't sell it ( http://www.ricart.com/blog/2013/april/22/why--motor-trend-certified--matters-for...⇄ That is not the only example, there are multiple We relied heavily on these statements and it's condition or being a certified used vehicle (as do most people searching for a vehicle) A few weeks after purchase Ricarts own service department tells us that these tires " Fail: Components that have either worn below minimum specifications or are no longer functioning as designed by the manufacturer and need to be repaired immediately."Ricart had control over the entirety of this transaction, and defined all of the terms, including what is and what is not an acceptable condition of these tires We did indeed question the conditions of the tires during our negotiation, and were told by Ricart's sales staff that the tires had to be good due to the vehicles certified condition You do not get to define what is and is not acceptable, and then change what your find acceptable or not We were assured the tires were in good condition prior to purchase, with tire tread depth being the only issues Weeks later Ricart changed that and said the tires must be replaced immediately YOU CANNOT REDEFINE YOUR TERMS Regards, [redacted] ***

It was a legitimate inquiry with permission to pull from the signed credit application We would not be able to provide good information to the consumer for pricing so they could make a decision if they wanted to purchase or walk They decided to walk which is perfectly fine we understand They were shopping for a vehicle at a particular price and termWe apologize for the inconvenience this may have caused and hope you understand our position

Contacted the customer to see what the concern was in more detail We are working with the service center to see if we can assist with the manufacture warranty

We spoke with the customer and invited them back in Yesterday they signed with assistance from a third party to purchase a vehicle from our company At this time we request the this matter closed Thank you for bringing this to our attention

After review of the customer service file I found that a claim for their vehicle was used on 12/21/under the Valvoline coverage That coverage is $total and the tire replacement totaled $meaning the coverage is no longer available for tire replacement until their next oil change When the customer brought their vehicle in for service 2/15/it was determined there was no more coverage under Valvoline's warranty So we informed the customer any work would be customer pay We recommended replacing the tire The customer declined Are records indicate no patching or work was completed on their vehicleWe apologize for any inconvenience this matter may have caused this was not our intentions

This vehicle was purchased used from the auction A carfax was ran and no records as of 4/4/show no accidents/ damage reported It was brought to our attention from the service center in Illinois that when repairing the headlight in December they had to remove the bumper and discovered damage to a wiring harness, headlamps broke, air deflectors damaged and frame cross brace bent It could not be seen until the bumper cover was removed After conversations with the customer we agreed to pay to have all new parts replaced as a gesture of goodwill to address the customer concern There was no body damage to the vehicle Today, 4/12/16, I spoke with the service center who repaired the vehicle for the wind noise and was told to the best of their knowledge it has been repaired We apologize for any inconvenience this matter may have caused We feel we have addressed the customer concern

We reviewed the customers concerns and apologize if they felt any miscommunication may have taken place Our Business Managers go over all documentation at time of their transaction We understand there is a lot of imformation they review I have attached copies of the customers lease agreement diclosing the Disposition Fee the Finance Company chages if the customer decides to turn their lease in and not buy out right There fees is to cover arrangement of transporting the vehicle to auction, paying for an inspection and finalizing paperwork for the Finance CompanyThis fee is paid to an outside service not the DealerIf this customer would like to purchase their vehicle out right the disposition fee would be waived Please see Lease Agreement.This is a charge from the Finance Company and not the Dealer I hope the customer can understand our position Again, we apologize for any frustration this matter may have caused

The customer has the option to receive a day tag but has declined on several occasions We have offered to rescind the transaction and he has not accepted He also has legal representation So I hope you can understand that we request this Complaint closed through the Revdex.com

According to our file customer traded her Mitsubishi Mirage for a Nissan Versa on 8/20/at our Import location and financed for months

As reviewed with the customer we have no record of painting this unit and we have not seen this vehicle since his purchase date I understand that this has been reviewed with Ford Motor Company and they have declined warranty assistance We apologize for any inconvenience this matter may have caused We did review with the manufacture that to the best of our knowledge we have no record of any paint work completed at our facility

I reviewed the customer request They purchased a used vehicle from the Ricart Used Car Factory Very happy at the time Saw it on line Came in test drove it Purchased Several days later father accompanied customer back in to the dealership requesting that the vehicle be repainted The vehicle's color is black It has been used by a prior owner We offered to exchange the vehicle for the customer but they declined They are requesting to have the vehicle repainted We sent it back to detail for touch upStill not happy We decline to paint the vehicle Per the We Owe nothing promised at time of delivery If the customer feels they want the vehicle repainted we can recommend a body shop and see if they will offer a discount on the work, but Ricart will not be participating in this cost We sincerely apologize for any frustration this matter may have caused and hope you can understand our position

Customer spoke to Import Service Manager and was offered a refund for the oil change and an apology for the inconvenience Credit was applied I left a message yesterday for the customer to see what other concern there maybe We were under the understanding this offer was acceptable when speaking with our service manager Again, we apologize for the inconvenience this matter may have caused them Thank you for bringing this matter to our attention

We apologize for any inconvenience this matter may have caused Equifax can take up to days or more

Thank you for bringing this information to our attention We will be in contact with the customer to address his request Our intentions will be to either work an exchange or have the vehicle deodorized We apologize for any miscommunication that may have taken place

Thank you for bringing this information to our attention We spoke with the customer and have addressed his concerns to the best of our knowledge

I have been informed the customer has their funds back in place with the financial institution and we have offered a gesture of goodwill for the inconvenience Thank you for bringing this information to our attention and allowing us the opportunity to respond

The customers service contract is covering part of the repairs and the customer is paying the balance at a discounted rate as a gesture of goodwill

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the comment about [redacted] father being there is irrelaventThe fact that I was not there is also irrelavent [redacted] father had walked away, first off, and wasn’t even in the area where [redacted] and the salesman were atThe fact is that Ricarts employee walked my son through the insurance process and was ignorant on what was neededMy son, being that he has NEVER dealt with Insurance before, had no idea what he was doing or which coverage to selectTherefore, my son HAD to ask the salesman which one to selectThe salesman TOLD him to select the basic coverage, which is exactly what he didRicart keeps stating that they had to verify proof of full coverage insurance prior to selling a carIt is obvious that this wasn’t done as it would have been seen that there was no full coverageThis is obviously a situation where Ricart was only interested in selling another car and had no regard for the customerThe sale was all that mattered! The salesman got caught in a HUGE mistake and now he is trying to lie his way out of itJust like I told one of their managers, there are very few honest people in the world today and it makes me so mad that we have to fight to prove the truth Buyers BEWARE when going to Ricart, they are only wanting to sell you a car without any regard to you or the situation that THEY put you in afterwardsDo NOT trust Ricart to help you get insurance coverage as they have no clue what they are doingRicart needs to step up and take care of their mistake if they are really wanting to keep a good name as they claim Regards, [redacted]

We reviewed the letter the customer submitted dated 8/16/ We apologize but we were not in receipt of it in order to address this matter then We pulled the inspection on the customers vehicle and found that new rotor were installed on 5/31/prior to offering the vehicle for sale Rotor will rust if sitting for a period of time but driving the vehicle should clear it up We have not seen the vehicle since the customer purchased June 25, If they would like to make an appointment in the motor trend service department they are welcome to do so by calling ###-###-#### and they will be happy to schedule the customer in They will be able to address the customers concern I have attached a copy of the delivery confirmation indicating what was requested at the time of delivery completed Again, we apologize for any inconveince this matter may have caused

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me