Ernst & Young

It was a legitimate inquiry with permission to pull from the signed credit application. We would not be able to provide good information to the consumer for pricing so they could make a decision if they wanted to purchase or walk. They decided to walk which is perfectly fine we
understand. They were shopping for a vehicle at a particular price and termWe apologize for the inconvenience this may have caused and hope you understand our position

The information we received from the customer was through *** *** *** providing consent

We reached out to the customer and have scheduled a time to review the concern with the scratches on 3/21/

I wanted to reply to your response before accepting your apologyMelissa misrepresented the credit check policy to us, and then she may have misrepresented the deal we asked for when she presented it to AJSo I understand why he would have run the credit checkMy wife signed and authorized it, but on the condition that the numbers were agreed upon first.At best, it was miscommunication between Melissa and AJAt worst, it was deception in order to sell the vehicleFortunately, my wife's credit wasn't negatively affected, and she purchased a vehicle a few days later from another dealership.Others who consider Ricart or any other dealership can read this and learn from our mistakeDon't sign anything or trust anyone until you are sure you have an agreementFor those who have an average credit score, a mistake like this can hurt your score and prevent you from making a purchase from another dealer. Besides this one issue, everyone was pleasant and respectful. The vehicle we wanted was very nice, and we were disappointed when we couldn't make the deal

I SPOKE WITH THE CUSTOMER AND INFORMED THEM THE BUSINESS MANAGER IS ON VACATION AND HAS NOT RECEIVED THE MESSAGE YET. THE OPERATOR WAS NOT AWARE AT THE TIME SHE CALLED AND SENT THEIR CALL TO VOICEMAIL. WE APOLOGIZE FOR THE MISCOMMUNICATION. I BRIEFLY WENT OVER THE QUESTIONS SHE HAD
AND OFFERED IF SHE HAD ANYMORE TO CONTACT ME.THANK YOU FOR BRINGING THIS INFORMATION TO OUR ATTENTION AND ALLOWING US THE OPPORTUNITY TO RESPOND

Please find supporting documents attached for complaint ID ***.Page is the retail purchase agreement showing the Limited Warranty & Implied Warranty on the vehicle.Page is the pre-sale vehicle inspection report we relied on during our negotiation & purchase of the vehicle
Section Item 10, shows that Ricart had the opportunity to inspect the tires pre-sale and show that they only noted tire tread depth wear Additionally Section Item 5, shows that Ricart claims all vibration in the vehicle driveline was inspected or repaired.Page is the receipt from the pre-sale inspection.Page is the window sticker showing the vehicle is covered by a warranty, a remaining portion of the manufactures warranty as well as implied warranty laws.Pages 5-are the invoice from the Sept/Oct service when we took the vehicle to be inspected, and a few notes of paper used to keep track of telephone numbers of different staff who had called us Please note page where they reported rear wheels bent and all tires chopped and needing replacement.Pages 10-are the "Auto Point" report for the vehicle Please note page where a "Fail" item is defined, and pages & page where the tires are reported to have failed this inspection.Page 15-is the invoice from our independent inspection we had performed on the vehicle after our confidence in Ricart Nissan Service Department was shaken by statements made by the Ricart Sales Staff Page is the Nissan Tech Bulletin that addressed the front end noise._________________________________________From: *** *[mailto:***] Sent: Tuesday, January 24, 5:PMTo: *** ***Subject: complaint ID *** documents (2)Hello,Please find attached support documents for complaint ID *** These are initial email contacts w/ MrsLynne D*** at Ricart consumer affairs.Please note the email from MrsD*** on 11/4/describing the pre-sale inspection process The same process touted to us as we negotiate the purchase of the vehicle The same inspection that when we brought the vehicle back in Sept/Oct we were told, by Ricart Nissan, that our vehicle failed.Please note the email from MrsD*** on 11/09/where, after speaking with a service manager, states that the vibration felt in the vehicle were a result of the tire conditions Page from our first round of supporting documents is the pre-sale vehicle inspection checklist, in section item Ricart claims that all sources of vibration in the driveline had been repaired Please additionally note in the email from the same date where MrsD*** contradicts the 'Auto Point' inspection report provided by Ricart Nissan Service She states: "The fail sign is recommended to you if you want to address the vibration for new tires The same with bent wheels Not a safety issue If we felt the vehicle was unsafe you would have been informed and noted on your repair order." While the 'Auto Point' report (Page from 1st round of supporting documents) she refers to defines "Fail" as: "Components that have either worn below minimum specifications or are no longer functioning as designed by the manufacturer and need to be repaired immediately."Thank you,*** & ***____________________________From: *** C[mailto:***] Sent: Tuesday, January 24, 5:PMTo: *** ***Subject: complaint ID *** documents (3)Hello, Please find supporting documents for complaint ID *** These are additional email exchanges between us & MrsD*** at Ricart customer service Our apologies as some of these emails are duplicates of emails sent in our second round of supporting documents.Lastly we would like to direct you to a few public statements from Ricart that say conditions such as our unsafe tires would have been remedied before a vehicle would be offered for sale These are important to us as we relied on these statements when deciding to make this purchase.http://motortrendcertified.com/ Please see the section under the Inspected heading. http://www.ricart.com/blog/2013/april/22/why--motor-trend-certified--matters-for...⇄ you,*** & ***

Since 2016, each scheduled vehicle maintenance Ricart performs, technicians have shown inadequate skills resulting in the vehicle needing to be returned for additional service.Consumers, however, are guaranteed to receive a heartfelt apology for these oversights
Regards,
*** ***

We have been communicating with the customer about this recent payoff issue that has come to our attention. The customer was to come in and meet with our sales manager and go over the documents the finance company was to supply him showing where this miscommunication may have taken
place. The customer did not come in. We will be happy to meet with them
Please understand that without the information from the finance company we will not be able to assist them. I have attached documents of the agreement and what was paid to the finance company to receive a free and clear title to the Kia
Thank you for bringing this information to our attention and allowing us the opportunity to respond

We have been in contact with the customer. Waiting for further information from them
Thank you for bringing this information to our attention

Contacted the customer to see what the concern was in more detail. We are working with the service center to see if we can assist with the manufacture warranty

After review of the customer service file I found that a claim for their vehicle was used on 12/21/under the Valvoline coverage. That coverage is $total and the tire replacement totaled $meaning the coverage is no longer available for tire replacement until their next oil
change. When the customer brought their vehicle in for service 2/15/it was determined there was no more coverage under Valvoline's warranty. So we informed the customer any work would be customer pay. We recommended replacing the tire. The customer declined. Are records indicate no patching or work was completed on their vehicle. We apologize for any inconvenience this matter may have caused this was not our intentions

We cannot change the transaction the customer signed for. We apologize. If they would like to trade the Elantra in for another vehicle we will be happy to work with them
If this is something they maybe interested in please contact Mr*** at (614) 836-*** Thank you

I am rejecting this response because: tire tread depth was never our issue with these tires. Our issue is that Ricart publicly touted all of the pre-sale inspections that they performed, one of which states directly that: "All of the Motor Trend Certified cars for sale at the Ricart Used Car Factory undergo a rigorous inspection and repair procewe don't firmly believe that the vehicle is quality and reliable, we won't sell it ( http://www.ricart.com/blog/2013/april/22/why--motor-trend-certified--matters-for...⇄ That is not the only example, there are multiple. We relied heavily on these statements and it's condition or being a certified used vehicle (as do most people searching for a vehicle). A few weeks after purchase Ricarts own service department tells us that these tires " Fail: Components that have either worn below minimum specifications or are no longer functioning as designed by the manufacturer and need to be repaired immediately."Ricart had control over the entirety of this transaction, and defined all of the terms, including what is and what is not an acceptable condition of these tires. We did indeed question the conditions of the tires during our negotiation, and were told by Ricart's sales staff that the tires had to be good due to the vehicles certified condition. You do not get to define what is and is not acceptable, and then change what your find acceptable or not. We were assured the tires were in good condition prior to purchase, with tire tread depth being the only issues. Weeks later Ricart changed that and said the tires must be replaced immediately. YOU CANNOT REDEFINE YOUR TERMS
Regards,
*** ***

We apologize for any inconvenience this matter may have caused. Thank you for bringing this information to our attention

I have the bill attached to this email from the servicing dealerI dohave the part still and it is actually in my garage at homeI was notsure if I need to get these things to you via email, or upload to the site.Thank you,

We contacted the customer and invited them back in to review options. The customer opted to purchase another vehicle from our company. They were very happy with the resolution

I reviewed the response made by the business in reference to complaint ID ***, and have decided to accept your offer of the car detail and the air conditioning evaluation.Robert ***

I spoke with the repair facility that completed repairs to the customers vehicle. They had no issue with the warranty repair from **We also pulled ** history and it shows no warranty block. I relayed this information to the customer. At this time I am unaware of any issues with the manufacture warranty for this unit
If you have any further questions please do not hesitate to contact me. Thank you

ricart ford lied to the Revdex.com as they have lied to me as of 8/24/my funds are still not in my account

I spoke with the customer and we came to an amicable resolution between us. At this time we request this matter closed.Thank you for assisting us