Ernst & Young

We reviewed the customer concern and found that the air conditioning was damaged so there fore it would not be covered under the service contract.  it would be an insurance issue.  The other items listed on the RO are maintenance and not covered under the service contract.  I do want...

to let the customer know that there is no bumper to bumper coverage.  The coverage for your service contract is listed in the paperwork you received at the time of purchase.
If there is still an existing belt noise with the air conditioning we would be happy to take a look at it.  The customer may contact Sean W[redacted] at ###-###-#### and he will be happy to assist them.  We have a third party company that details vehicles for interior scents.  As a gesture of goodwill we would be happy to set this detail up for the customer.  The customer would need to drop it off at their facility for 24 to 48 hours.  If this may be something they are interested in they may contact me at ###-###-#### and I will provide the details.  If I hope this information is help[ful in addressing the concerns.

Coomer Roofing Company desires the opportunity to repair the roof leak that [redacted] has reported. I would like to visit the site and inspect the inside of the building and the roof at the owners convenience. I have never seen the roof, however; my estimator who worked with the building...

owner indicates that the leak is connected to the adjoining building. SEE PICTURE The owner of this building was so upset ( unreasonable)  that Coomer Roofing applied roof materials to the exterior of his building that he sued Coomer Roofing Co. in small claims court and was awarded $614.00 dollars. I want to add that there was already roofing materials on his building from the existing roof that was installed on Ms. [redacted]'s building. It may be necessary for Ms. [redacted] and Coomer Roofing to sweet talk her neighbor so that Coomer Roofing is allowed to install a flashing on his building that ensure Ms. [redacted] has no roof leaks.   Doug M[redacted] / Coomer Roofing Owner

my dispute with ricart is  currently being resolved thank you for your attention in this matter.

Some of our personnel have spoken with this consumer about their family member’s service contract which was purchased in 2013 from our Ricart Used Car Factory.  We have no record of the vehicle being mechanically serviced here since their purchase.  We appreciate the consumer inquiring...

about their possible options with a vehicle concern.  We attempted to assist with the information we have in our system and suggested the consumer contact the service contract provider since their dismay from the communication we were providing. We hope they take the opportunity to review their service contract agreement to find the answers they are seeking.
We apologize if the consumer felt offended in any way.  That was not our intentions at all.

I am rejecting this response because
Regards,
[redacted]

After reviewing the customer concern, Regina made contact and sent him the information he would need to process his cancellation.  Regina had no prior messages until we received this information.  Last record we have was sales person leaving a message on 3/27 asking how everything was with...

his vehicle.The request for refund of $59 dollars would be thru the service contract company.  I understand they informed the customer prior to the work the dealership he choose was priced higher then the service contracts standard rates but choose to pay the difference.  Easy Care sets the guidelines.I hope this information is helpful in responding to this concern.  If you have any further questions please do not hesitate to contact me.Sincerely,Lynne

Complaint: [redacted]
I am rejecting this response because: I still have not received manufacturers warranty, when I can call ** and be told that I have warranty I will be satisfied

We have reviewed the customers request and have had several conversations with them about the charges they incurred and why.  The customer said they installed a brand new [redacted] engine and in doing so could not get the vehicle to function properly.  Our custom shop is an authorized [redacted]...

service center.  They had multiple trouble codes present on the dash.  The customer was assuming that it just needed flashed in order for corrections to clear the lights.  It did not.  The technician took several hours of checking the wiring harness re-flashing the vehicle until our technician found a loose wire pushed underneath a compartment.  Once he reconnected the wire re-flashed the vehicle was running as designed and the dash lights were gone.  [redacted] told the customer that it should take an 1 and 1/2 hours for re-flash and they participated with the cost of labor for that time.  The technician spent 6.50 hours working on the customer's vehicle trying to find out why the re-flash was not taking.  At this time we do not feel reimbursement is in order for his time put into this repair.The customer said the paint underneath his hood. The shop manager offered to touch it up.  We also offered  a onetime free use of the Dyno machine at no charge as a gesture of goodwill.  The customer declined.  We offered to have them provide an estimate for the scratch.We truly apologize for any frustration this may have caused them and hope they can understand the technician spent time on their vehicle to assist with correcting the vehicle issues.

The consumer informed us that an inquiry was pulled by our company.  When checking it was pulled but under her daughter-in-laws name.  We have a signed application from the relative.  The consumers son and daughter-in-law decided to obtain their own financing and the error was not...

found until their bank notified them.  The consumer contacted us and requested the inquiry be removed.  We submitted the request to the credit bureau on 11/1/17 about the error, and as of today have not heard from Equifax.  I reviewed this with the consumer also.  We the dealer cannot remove inquires, it is up to the bureau to do so.  We suggest she file a dispute with Equifax also.As soon as we receive notice from Equifax I will contact this consumer.We apologize for the inconvenience this may have caused.  This was not our intentions.

I am rejecting this response because:
PENDING. Business is to follow-up with additional action needing to be taken as per their telephone call to me today.
Regards,

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

It takes no responsibility for the problem. The fact that they are pointing at the contract indicates an attitude of "our butt is covered here"....so we don't need to do anything about the fact that we are deceiving people.  Yes, they do have someone that reviews the paperwork with you...and YOU SHOULD BE ABLE TO TRUST THAT PERSON. In my case, Sean went over my paperwork both times I leased. Never did he mention this fee. An employee named Matt also failed twice to mention this fee when asked point blank about financial obligations related to leasing. Ricart did not need to attach a copy of the contract because I looked it up when I first became aware of the fee.  I know it is there (NOW)...but I did not know it when I needed to know it. And, even if the contract had been read line for line, I still would not have understood that this was something I would have to pay at the end of the lease.  The contract is several pages and is full of language and figures that are not meaningful to the customer unless someone points it out to them. The fact that Ricart is resting on that instead of taking responsibility for not informing people tells me this: 1.) It means nothing to them that I have purchased at least 4 cars from them. 2.) It means nothing to them that I continue being their customer. 3.) They have no intention of doing anything differently in the future. 4.) They condone withholding important, consequential information from customers. 5.) They did not address at all that $252. is not a good deal on a leased vehicle (which I have come to realize) and all of this probably means they are willing to take advantage of certain people, probably any woman they think they can....which is a sexist and discriminatory practice. 6.) They are not willing to discipline employees who engage in these practices and, therefore, deem them acceptable.  This is a "Sorry, not sorry" response. Unsympathetic, unprofessional, irresponsible.

We reviewed the customer concern and our records.  Our records indicate that the vehicle was in our service center one time.  I have attached a copy for your review showing we were unable to verify the concerns. 
The remote start was purchased at the time of delivery.  The...

customer was working with [redacted] to monitor the concern.  We have not seen the vehicle since. 
Please understand this vehicle was purchased used with 76,000 miles est. We are sorry to hear that the vehicle manufacture (**) was unable to offer any assistance for addressing their concerns. 
If the customer would like to trade the 2011 Chevrolet Cruze for another vehicle we will be happy to work with them and the fiancé company who ultimately, has to agree to the financing and terms.  If this maybe something they are interested in please have them contact me at ###-###-####.  I will be happy to schedule a meeting with someone from our sales team.
We are unable to accept their requested terms for another vehicle.  That is a completed transaction. 
Thank you for allowing us the opportunity to respond.  If you have any questions please do not hesitate to contact me.

Review of the customer service records does not indicate any concerns with their vehicles rear defrost until their last visit on 12/2.  We do not warrant the vehicle.  The customer was provided a 7500 or 6 month limited warranty thru a third party at no cost but has expired by...

time.  As a one time gesture of goodwill we would be willing to split the cost.  If this maybe something the customer is interested in please let us know.Thank you for bringing this information to our attention and allowing us the opportunity to respond.

I am rejecting this response because:Took the car to Ricart on 10/8/16 to discuss all the issues with the vehicle. We showed them, the general manager came out and looked at all the things wrong...

and said they were just going to put us in a new car. He had a salesman take us to the lot to spend 45mins to an hour picking out a car that was in the same price range, only to go back in and them tell us to finance this car it was going to be another $200+ dollars a month because they couldn't do 0% financing on it because it was a 2017. The GM then asked us if we would be interested in a Taurus because he could get us in one of those. Not what we purchased at all, but we were willing to check out our options to get a car that was not falling apart. AGAIN, they took us out to the lot to show us the cars we had to choose from, and we didn't even get inside before the GM came out and told us that before he takes any more of our time, he couldn't do that either without it being another EIGHTY dollars a month.  Now crying because I am so fed up with the lies, I asked to see the 2016 models so we could get 0% financing, like the first vehicle we purchased. They only had ONE to choose from on the lot which was not what we wanted, but again, at least it wasn't falling apart and damaged! The salesman went back in, then came back ou tand told us that there was no way they could work out financing on that either, because again, it would be $200 a month additional.We were constantly lied to, making us believe they were replacing our car, already knowing that wasn't possible. They wasted our time and still NOTHING was made right. This has been the most stressful situation and no one purchasing a new car should have to go through this much hassle. We financed a $35,000+ car from them, giving them the money we work very hard for only to be treated in such a way. The GM himself couldn't believe all of the things wrong with the vehicle, and yet they expect us to be? AGAIN, NO ONE should have to go through this when this should be an exciting event, not one to make you have a nervous breakdown.Regards, [redacted]

I called equifax and they said they have not received anything from Ricart about my complaint. Equifax also informed me as soon as they receive the request from Ricart that the inquiry is immediately removed and that it doesn't take weeks or months as I have been told by Ricart's representative.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I originally contacted the dealer trying to purchase a 4 wheel drive vehicle and lower my outrageous payments of $632.00 a month. I spoke to a Zane W[redacted] originally which I had to Email several times because he never responded to me about my original visit. He sent me over to the ford division and that's when Melissa took over. I still believe the first loan can be considered almost a predator loan, the original cost of the traded in 2013 explorer on the sales floor was $29,000 after I walked out I owed $45,000.I called ahead and spoke to a Cory W[redacted] and Melissa about getting approved for a loan before making the hour drive in also. I was contacted by Melissa and was told I had been approved for a new 2016 Black Ford Escape with an msrp of $30,000+ with payments of $483.00 a month and agreed to come in the next day. Upon arrival I looked at a similar vehicle with the same msrp and had been told my payments would now be $560.00 a month and that the original car had been sold. upon questioning the sales staff on why my payments went from $483 to $560 they stated they made a mistake and would not honor the original deal I had been told over the phone. They found a vehicle and told me this is what you can have for $470.00 and no one else will finance you. I left with a 2016 Escape that is valued way less than originally promised and only ten dollars less in payment and had the old loan rolled into my new one and I will end up paying for most of that. I basically only have a few emails and voice mails to support some of the facts the rest is my word and sales receipts of both vehicles. If you look up BAIT AND SWITCH and the definition of it totally mirrors the tactics used on me. I'm confused if Revdex.com holds the dealerships responsible to make a thorough investigation or they just accept a well worded response without any checks and balances? I seen in their response that I was happy which was far from the truth and I can support that with emails and voicemail's. Let me know what documentation you need. I hope to save someone else from these unfair business practices at the very least but understand

Initial Business Response /* (1000, 5, 2017/10/17) */
We will submit documentation via US Postal of the contract that Orangetheory Fitness has with [redacted] and the email and phone exchanges that have occurred.
Initial Consumer Rebuttal /* (3000, 9, 2017/10/24) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
My doctor's note, dated in July , stated I had been under the doctor's care since May. OT Reno stated in one of their emails that "without an earlier dated doctor's note or cancellation form I can't refund prior to that month as we do still adhere to a 30 day cancellation procedure with all our members." How is my doctor's note stating I was under her care during that time not sufficient?
Final Consumer Response /* (4200, 28, 2017/12/05) */
My concerns are not being addressed. I have restated them several times.
Final Business Response /* (4000, 30, 2017/12/08) */
We have NO RECORD of a phonecall from [redacted] in our phone system, although it would not matter. In accordance with the contract that she signed, it clearly states that all cancellations must be in WRITING with 30 days notice. Being generous, we have already returned / credited one month of her $99 monthly contracted membership which we did not have to do according to her signed contract. This matter is closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The discrepancy between the [redacted] reports provided to me with my jewelry was verified by two employees at Barmakian. They confirmed that the earring with fluorescence matched the laser inscription and that the oval stone matched the [redacted] report based on the dimensions and the location of the flaws under 100x magnification. 
Regards,
[redacted]