Ernst & Young

This would be a one time detail at no charge as a gesture of goodwill
If the customer feels it should be a covered item they are welcome to file a claim with their service contract company. They would need to contact the service contract company for instructions. As stated before there is no bumper to bumper coverage, please review the documents the customer signed for.
We can do a diagnostic check with the air conditioning at no charge. If additional failures are incurred and not covered under their customer service contract they may incur additional charges
If the customer would like us to set this up please let me know

I am rejecting this response because: Ricart claims to have done an appraisal to let us know what our options were and they informed us of those options. That is a lie. Once the vehicle was reviewed we met with Matt again and we finalized the numbers on the new car. At no time did he ever mention the old car. Once the deal was agreed upon then I asked what about the old car, will we owe anything. That's when he told us no. At no time did he ever mention the condition of the old car or what we would be charged for this. If he would have been honest up front about these charges I would have taken the car and had tires put on it because I knew what HMFC was going to charge for this and I knew I could have done it for much cheaper. Then I would have went back and still bought a new car and would have been prepared to pay the mileage charge. As for the cracked windshield, it was a chip that was repaired by Safelite and guaranteed for life. I have the paperwork to prove it. I also had the option of having that windshield replaced at anytime if I was unhappy with that repair. If Matt had been honest I could have had that windshield replaced at no charge to me and not been charged the additional fee by HMFC. When we walked out of there we were under the impression that we were not going to owe anything on the old car because that's exactly what we were told. The statement was made by Ricart that after reviewing the options we decided to buy a new car instead of purchasing the old one out of the lease. This statement is a lie, no options were ever presented to us. Matt is lying and he has lied since the beginning just to make a sale but at the expense of loosing a repeat customer for ever. I was willing to pay the mileage charge ($337.20) and I will still consider that if Ricart agrees to pay the remainder of the fees ($665.61) that I wouldn't have been charged if they were honest from the beginning
Regards,
*** ***

Our error. Ms***s is correct. The check should have been for $1002.81. I am sending the balance of $out today in the mail. Apologize for the shortage

I have a bachelors in business I know what proper business ethics areI was forced to pay for the repairsI didn’t agree to the terms one bit as I’m sure they have on recordings several timesRicart told me the trucks engine, transmission, and drive train would be covered percent with the warranty they sold meEnd of story that in itself requires the company to cover all other costs associated with this repairI will not accept any other terms besides Ricart absorbing these costs, and selling warranty’s from here on out with ethicsIt’s a scam and the world will know if this isn’t handled properly

We are waiting on tear down of the engine in order for the service contract company to see if they will offer coverage. Once this is completed we will be in a better position to respond.Thank you

The customer has been contacted and we are working with them to complete this repair
Thank you for bringing this information to our attention so we may assist them

We are waiting for customer and his attorney to provide signed document before we may move forward and title the vehicle

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Ricart was not at fault in this dispute after discussions with Ricart and HyundaiRicart did an excellent job in addressing my complaint in a timely and professional fashion

I have
tried getting them to help me get into another car I have even tried trading it at another dealer I would have so much negative equity it's not funny! And I contacted them for days I purchased the car on a Sunday called Monday morning saying I was not happy the car would not work for us an asked if they could put me in something else or give me my jeep back! They said no!!! They did not even do the paperwork on my Elantra intill wens of that week ; *** ford told me this and they also so my interest rate is way high for having over a credit score! They were giving me a rate around 4% if they will put me into something else with out losing so much on my car I would be happy I just hate this car an does not work with my two kids an my husband an II need a bigger car and I have been looking into the Ford Edge! If they would like to help me an not roll over thousands of dollars that would be awesome but they weren't even willing on helping me but being rude about the situationThe whole deal is a mess and I'm so unhappy and they refuse to do anything it's not like I waited a week or even two I contacted them less than hrs after buying the car to ask them to help me!

Our service department has left several messages with no response from the consumer that her vehicle is ready for pickup

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Sales Manager spoke to the customer and explained per our agreement with our lenders we do not hold checksHe wouldn't accept thatHe and his wife have been very upset with Dan after he explained we couldn't do what they were requesting. We did not followup with them
anymore. We were selling the car at a loss and expecting a bad survey. We explained to him I would be happy to sell him the car after he has the down money needed to get to his payment.We apologize for any frustration this matter may have caused them. We do not feel any compensation is in order here.Thank you for allowing us the opportunity to respond

ryan told me all I would have to pay for is breaksI listed all the things gas I was worried about the policy not covering like balance alignment filters fluids and Ryan replied everything is covered the only thing you worry about it breaks that’s it

When reviewing this customer file they did in fact sign a credit application in order for our company to pull credit information. We did not submit their information to a third party.
We cannot remove the credit inquiry and have no authority to do so. Only the credit bureau can
do that
Apologize for any inconvenience this matter may have caused and hope they can understand our position

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. The remainder of the agreed amount has been received and I now consider this issue closed
Regards,
*** ***

I am responding to Revdex.com Complaint ID #*** dated 4/*/After thorough research, I have found that the duplicate account (#***) was discontinued by an NRAI employee and then reactivated in error on 4/*/As a result of the reactivation, invoice *** was generatedI have
cancelled this account today and voided invoice ***We have placed special restrictions on this account so that it will not be reactivated againWe sincerely apologize for any inconvenience causedThank you very much*** ***

We have offered to provide the customer a discount for repairs as a gesture of goodwill

Please let the customer know that Saturday the 16th, the personnel involved will be in contact with them to review their file and go over any questions they may have

Please send copies of your repair order from the servicing dealer. And did they provide you the bad part back

I am rejecting this response because: This is such a joke! The GSM NEVER even sat in another car with my husband or I either oneSo no, we did NOT agree that the headliner did not need replaced at any timeIt is falling down!! The biggest mistake of our lives was purchasing a vehicle from a company that obviously has no idea what honesty isIt is a shame that they treat their customers in such a mannerI have learned something very valuable from this experience though, DO NOT purchase from Ricart Ford, they have no conscious, and are only out for the dime they can make even at the expense of their faithful customersNo worry, this will be the LAST time they screw us or anyone we know over! Just wish we would have known BEFORE we purchased a defective car, and one they damaged while (so they claim) FIXING our car
Regards, *** ***