Ernst & Young

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

I am rejecting this response because: PENDINGBusiness is to follwith additional action needing to be taken as per their telephone call to me today Regards,

Initial Business Response / [redacted] (1000, 5, 2017/10/17) */ We will submit documentation via US Postal of the contract that Orangetheory Fitness has with [redacted] and the email and phone exchanges that have occurred Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My doctor's note, dated in July , stated I had been under the doctor's care since MayOT Reno stated in one of their emails that "without an earlier dated doctor's note or cancellation form I can't refund prior to that month as we do still adhere to a day cancellation procedure with all our members." How is my doctor's note stating I was under her care during that time not sufficient? Final Consumer Response / [redacted] (4200, 28, 2017/12/05) */ My concerns are not being addressedI have restated them several times Final Business Response / [redacted] (4000, 30, 2017/12/08) */ We have NO RECORD of a phonecall from [redacted] in our phone system, although it would not matterIn accordance with the contract that she signed, it clearly states that all cancellations must be in WRITING with days noticeBeing generous, we have already returned / credited one month of her $monthly contracted membership which we did not have to do according to her signed contractThis matter is closed

We are happy to say the customer picked their vehicle up Everything completed Thank you for bringing this information to our attention and allowing us the opportunity to respond

Coomer Roofing Company desires the opportunity to repair the roof leak that [redacted] has reportedI would like to visit the site and inspect the inside of the building and the roof at the owners convenienceI have never seen the roof, however; my estimator who worked with the building owner indicates that the leak is connected to the adjoining buildingSEE PICTURE The owner of this building was so upset ( unreasonable) that Coomer Roofing applied roof materials to the exterior of his building that he sued Coomer Roofing Coin small claims court and was awarded $dollarsI want to add that there was already roofing materials on his building from the existing roof that was installed on Ms [redacted] 's buildingIt may be necessary for Ms [redacted] and Coomer Roofing to sweet talk her neighbor so that Coomer Roofing is allowed to install a flashing on his building that ensure Ms [redacted] has no roof leaks Doug M [redacted] / Coomer Roofing Owner

The customer had been contacting our sales staff for sometime asking to help him lower his payment and get him out of the Ford Explorer in which he purchased from our company in We negotiated for several weeks and could not come together on numbers On 12/4/the customer did agree to purchase a Ford Escape Went over all the numbers to make sure this is what they wanted to do Was very happy with the vehicle and our assistance Now we hear they are unhappy with their purchase The transaction has been completed and vehicle titled We are very sorry to hear they are unhappy now with their decision No one made the customer sign documents for the Escape All the number were reviewed prior to signing the documents The customer made the choice to sign and take delivery instead of walking away We cannot offer to change the contract I hope you will understand our position Thank you for allowing us the opportunity to respond

I am rejecting this response because Regards, [redacted]

We did do an appraisal on the customers vehicle in order to let them determine if they wanted to turn the lease in or purchase the lease out right The vehicle had a cracked windshield, needed new tires, and was over the mileage limit on their leaseThis information was shared with the customer during their visit After reviewing options the customer decided to purchase a vehicle When they turned in there lease there was nothing they needed to do because as the customer said the Leasing company picks the vehicle up and has an independent appraiser evaluate the vehicle The Leasing Company then invoices the final receipt to complete the lease Matt's interpretation was the customer made all of the payments so there was nothing more to do and we would get the vehicle to where the Leasing Company would arrange pickup We would have no idea what the Leasing Company determines it is not up to us We new payments were all made when we called for the payoff We apologize if the customer felt there was miscommunication, but this dispute would be with the Leasing Company

We reviewed the customer concern and found that the air conditioning was damaged so there fore it would not be covered under the service contract it would be an insurance issue The other items listed on the RO are maintenance and not covered under the service contract I do want to let the customer know that there is no bumper to bumper coverage The coverage for your service contract is listed in the paperwork you received at the time of purchase If there is still an existing belt noise with the air conditioning we would be happy to take a look at it The customer may contact Sean W [redacted] at ###-###-#### and he will be happy to assist them We have a third party company that details vehicles for interior scents As a gesture of goodwill we would be happy to set this detail up for the customer The customer would need to drop it off at their facility for to hours If this may be something they are interested in they may contact me at ###-###-#### and I will provide the details If I hope this information is help[ful in addressing the concerns

Revdex.com: I reviewed the response made by the business and find the contingent resolution is satisfactory to me I have not received the attached filled out document from the dealershipOnce I have that I am satisfied with the outcome

We reviewed the customer concern and our records Our records indicate that the vehicle was in our service center one time I have attached a copy for your review showing we were unable to verify the concerns The remote start was purchased at the time of delivery The customer was working with [redacted] to monitor the concern We have not seen the vehicle since Please understand this vehicle was purchased used with 76,miles estWe are sorry to hear that the vehicle manufacture (**) was unable to offer any assistance for addressing their concerns If the customer would like to trade the Chevrolet Cruze for another vehicle we will be happy to work with them and the fiancé company who ultimately, has to agree to the financing and terms If this maybe something they are interested in please have them contact me at ###-###-#### I will be happy to schedule a meeting with someone from our sales team We are unable to accept their requested terms for another vehicle That is a completed transaction Thank you for allowing us the opportunity to respond If you have any questions please do not hesitate to contact me

Mr [redacted] meet with our Service Manager and reviewed some options we may have available The customer decided to purchase a new vehicle from our Kia store We appreciate the opportunity to assist the customer

I am rejecting this response because:Took the car to Ricart on 10/8/to discuss all the issues with the vehicleWe showed them, the general manager came out and looked at all the things wrong and said they were just going to put us in a new carHe had a salesman take us to the lot to spend 45mins to an hour picking out a car that was in the same price range, only to go back in and them tell us to finance this car it was going to be another $200+ dollars a month because they couldn't do 0% financing on it because it was a The GM then asked us if we would be interested in a Taurus because he could get us in one of thoseNot what we purchased at all, but we were willing to check out our options to get a car that was not falling apartAGAIN, they took us out to the lot to show us the cars we had to choose from, and we didn't even get inside before the GM came out and told us that before he takes any more of our time, he couldn't do that either without it being another EIGHTY dollars a month Now crying because I am so fed up with the lies, I asked to see the models so we could get 0% financing, like the first vehicle we purchasedThey only had ONE to choose from on the lot which was not what we wanted, but again, at least it wasn't falling apart and damaged! The salesman went back in, then came back ou tand told us that there was no way they could work out financing on that either, because again, it would be $a month additional.We were constantly lied to, making us believe they were replacing our car, already knowing that wasn't possibleThey wasted our time and still NOTHING was made rightThis has been the most stressful situation and no one purchasing a new car should have to go through this much hassleWe financed a $35,000+ car from them, giving them the money we work very hard for only to be treated in such a wayThe GM himself couldn't believe all of the things wrong with the vehicle, and yet they expect us to be? AGAIN, NO ONE should have to go through this when this should be an exciting event, not one to make you have a nervous breakdown.Regards, [redacted] ***

Review of the customer service records does not indicate any concerns with their vehicles rear defrost until their last visit on 12/ We do not warrant the vehicle The customer was provided a or month limited warranty thru a third party at no cost but has expired by time As a one time gesture of goodwill we would be willing to split the cost If this maybe something the customer is interested in please let us know.Thank you for bringing this information to our attention and allowing us the opportunity to respond

my dispute with ricart is currently being resolved thank you for your attention in this matter

I originally contacted the dealer trying to purchase a wheel drive vehicle and lower my outrageous payments of $a monthI spoke to a Zane W [redacted] originally which I had to Email several times because he never responded to me about my original visitHe sent me over to the ford division and that's when Melissa took overI still believe the first loan can be considered almost a predator loan, the original cost of the traded in explorer on the sales floor was $29,after I walked out I owed $45,000.I called ahead and spoke to a Cory W [redacted] and Melissa about getting approved for a loan before making the hour drive in alsoI was contacted by Melissa and was told I had been approved for a new Black Ford Escape with an msrp of $30,000+ with payments of $a month and agreed to come in the next dayUpon arrival I looked at a similar vehicle with the same msrp and had been told my payments would now be $a month and that the original car had been soldupon questioning the sales staff on why my payments went from $to $they stated they made a mistake and would not honor the original deal I had been told over the phoneThey found a vehicle and told me this is what you can have for $and no one else will finance youI left with a Escape that is valued way less than originally promised and only ten dollars less in payment and had the old loan rolled into my new one and I will end up paying for most of thatI basically only have a few emails and voice mails to support some of the facts the rest is my word and sales receipts of both vehiclesIf you look up BAIT AND SWITCH and the definition of it totally mirrors the tactics used on meI'm confused if Revdex.com holds the dealerships responsible to make a thorough investigation or they just accept a well worded response without any checks and balances? I seen in their response that I was happy which was far from the truth and I can support that with emails and voicemail'sLet me know what documentation you needI hope to save someone else from these unfair business practices at the very least but understand

The consumer informed us that an inquiry was pulled by our company When checking it was pulled but under her daughter-in-laws name We have a signed application from the relative The consumers son and daughter-in-law decided to obtain their own financing and the error was not found until their bank notified them The consumer contacted us and requested the inquiry be removed We submitted the request to the credit bureau on 11/1/about the error, and as of today have not heard from Equifax I reviewed this with the consumer also We the dealer cannot remove inquires, it is up to the bureau to do so We suggest she file a dispute with Equifax also.As soon as we receive notice from Equifax I will contact this consumer.We apologize for the inconvenience this may have caused This was not our intentions

Below is my response to the customer prior to filing their complaintHello [redacted] and [redacted] , I went over your letter pointing out concerns you may have regarding tires that came with your vehicle at time of purchase The Motor Trend inspection item section displays vibration in the drive train meaning axles, differentials, transmission, whatever makes the vehicle move Tires fall under tires The inspection requires specific tread depth At the time of purchase the vehicle tires were not a safety concern nor a drivability issuePlease understand that this is a used vehicle purchase The tires were used You negotiated and accepted the price for the vehicle at the time of purchase I can assure you that if new tires were added to this unit the vehicle price would have been higher and you may not have purchased this unit But you went over this vehicle and agreed this was the vehicle you wanted as it sat on the lot You were given a 7500/6month warranty but it does not cover tires There was no negotiation for tires There was no promises to add tires or any other itemsWe want you to know that we truly appreciate your business and hope you might understand our position Our offer to sell you tires at cost will be available until 12/31/ I apologize if this may not be the answer you are seeking Tires are a wear and tear item.We have had much communication with the customer about tires for their Nissan Maxima Our position has not changed They purchased a used vehicle after test driving others and choose this vehicle see Test Drive forms attached No negotiations were discussed about tires per the Delivery Confirmation document We offered to sell tires to the customer at our cost and they declined This has not deterred them from use of their vehicle.Thank yo for allowing us the opportunity to respond and hope you can understand our position

I called equifax and they said they have not received anything from Ricart about my complaintEquifax also informed me as soon as they receive the request from Ricart that the inquiry is immediately removed and that it doesn't take weeks or months as I have been told by Ricart's representative

Some of our personnel have spoken with this consumer about their family member’s service contract which was purchased in from our Ricart Used Car Factory We have no record of the vehicle being mechanically serviced here since their purchase We appreciate the consumer inquiring about their possible options with a vehicle concern We attempted to assist with the information we have in our system and suggested the consumer contact the service contract provider since their dismay from the communication we were providingWe hope they take the opportunity to review their service contract agreement to find the answers they are seeking We apologize if the consumer felt offended in any way That was not our intentions at all