eSaleRugs.com Reviews (%countItem)
eSaleRugs.com Rating
Address: 104 Williamson St, Fort Mill, South Carolina, United States, 29715-2238
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I have wasted hours /days trying to get a return label but no response ever. This company should be investigated and I deserve a gift for being misled
I need a return label today as I am traveling and won't get it back in time if you don't send me a label today please respond to this email with a return label for this carpet thank you I have tried calling repeatedly and I'm on hold for over an hour ( 3 days)
I'm beginning to think that this is not a legitimate company and I'm about to call the Revdex.com to file a claim.
No one ever answers the phone nor does anyone ever respond to my emails!
This is so unprofessional!
***
Sent from my iPhone
Begin forwarded message:
From: ***
Date: August 27, 2020 at 10:52:05 AM PDT
To: ***
Subject: Fwd: Very very important RESENDING as still no return email! Returning rug and after being on hold for more than 1 hr....
I need a return label today as I am traveling and won't get it back in time if you don't send me a label today please respond to this email with a return label for this carpet thank you I have tried calling repeatedly and I'm on hold for over an hour
Sent from my iPhone
Begin forwarded message:
From: ***
Date: August 26, 2020 at 9:43:17 AM PDT
To: ***
Subject: Re: RESENDING as still no return email! Returning rug and after being on hold for more than 1 hr....
If you can be do kind and quickly send returns label today, that would be so appreciated.
We are leaving state to visit a very ill best friend and want to drop this off soon as no idea how long we'll be gone.
Many thanks,
***
Sent from my iPhone
On Aug 26, 2020, at 8:16 AM,***
This is an automated email from eSaleRugs customer support. Please do not reply.
Re: RESENDING as still no return email! Returning rug and after being on hold for more than 1 hr....
8/26/2020
Dear ***,
Thank you for submitting your request. We are working on responding to you as soon as possible. Due to high volume, there *** be longer than usual wait times.
For urgent requests such as address change, express shipping, and/or cancellations, please contact us via phone at***
For your reference, here are your case details:
- Case #:***
- Subject: RESENDING as still no return email! Returning rug and after being on hold for more than 1 hr....
- Description: And today I've been on hold another 1hr!
Does anyone ever answer this telephone?
Sent from my iPhone
Begin forwarded message:
>***
>
> ?
> I'm requesting a return label be sent to my email address which is ***@aol.com.
>
> The rug had more grey in it than in the picture, so just doesn't work as I had thought it would.
>
> My Order number is Order #:***
> Email:***
>
> Please send return label as soon as possible so rug can be credited back to my credit card.
>
> Thank you so much.
>
***
>
I need them to send me a return label immediately and refund the rug immediately! This company is a scam!
Dear***
I am very sorry for the trouble returning your order.
We are amidst training many new personnel to assist with the increased call and email volume so I apologize this transition time and low staff has affected your experience.
I have submitted for a return label for the return of the rug. The return label was emailed to you today at 15:05 EST to the email on the order, *** The refund will be visible in your original form of payment promptly after the return has been processed by our returns team.
To assure it gets to you safely, I have also attached the return label below.
Further, for the trouble experienced, I would like to offer any item up to $100 which we'll ship to you at no cost, no questions asked. If you have a SKU number on the website within this, please reply with the number and I will have it shipped immediately.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm so happy *** understood my frustration and offered to make amends by offering me compensation for my time and energy spent on this issue.
He suggested I provide the number of an item I'd like. Since I need 2 of these rugs in size 3 x 5, the total exceeds his offer a bit . I'm happy to pay the difference, which is $18.00 but do not know how to do this.
The item is New Vintage > SKU #: XXXXXXXX in blue and again I need 2 rugs, one for each side of the bed.
This exemplifies good customer service and now I'm very grateful and appreciative, and will order from this company again, as the problem was immediately fixed once it got to top management.
Many thanks
I have sent 3 emails, called 4 times and waited on hold FOREVER, and then get a prompt to leave an VM, which I did. I need to return my rug!
eSALE RUGS advertises amazing Customer Service, no hassle returns, but I have sent 3 emails, called 4 times, waited on hold for endless minutes, to be given a prompt to leave a VM, which Ih ave done. There has been NO RESPONSE! I need a Return Authorization and instructions I ordered a rug on 8/23/20 (because they advertise no hassle returns and no cost to return) I quickly decided the rug was nit right for the room. I have been tryinging since to reach someone. Yesterday, I was able to get someone on the website chat sho said I would be sent a Fedx Return authorization by email. within 24 hours. THAT NEVER HAPPENED. I have been reaching out to them since the 24hours has passed....NOTHING. WORST EVER!! I do not recommend using this company.
I need a Return Authorization ASAP!
Dear ***
I am very sorry for the trouble returning your order.
We are amidst training many new personnel to assist with the increased call and email volume so I apologize this transition time and low staff has affected your experience.
I have submitted for a return label for the return of the rug. The return label was emailed to you yesterday at 11:36 EST to the email on the order,*** The refund will be visible in your original form of payment promptly after the return has been processed by our returns team.
To assure it gets to you safely, I have also attached the return label below.
I hope this is helpful and apologize again for the subpar service experienced.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. I did receive your email with the return label and sent it back to you on 8/20/20.
I appreciate you reaching out and I'm sorry you are having training issues. Please post something about that on your website. I think that information ahead of time would have defused this problem.
Order # *** , I would like to return do with wrong color. I'm new customer with your company I sent the order on July 18 paid in Discover card.
I would like you to know when I received the order they didn't send the sticky label for return. I would like you to know I bought 4 rugs from you and the oval burgundy need to be return because I bought the oval red to mach the red from my living room . I call many times at customer service and I had no luck .Waiting time 19 minutes. No one pick up the phone the machine saying they are working remotely do with coronavirus but I can email 24/7 with I did . And they send me the case # XXXXXXXX and that time they text me saying to call it's feast .well I couldn't get in touch with no one. So I didn't had any help from customer service. I would like you to help me with your best to get the to can do this return and to get the money back in discover card. If they say is free ship and free return they need to keep the promises. Please take in consideration the situation and help me with your best. I'm 73 years old and I'm waiting the case to be solved. Thank you so very much for your help very much appreciated!!
Not sure if I sent you the right picture I can't opening or delete. I don't have computer no WIFI. Everything on my cell phone.
Dear ***
I am very sorry for the trouble reaching our customer service team.
We are amidst training many new personnel to assist with the increased call volume so I apologize this transition time and low staff has affected your experience.
I have adjusted the order to be refunded in full today so the refund should be visible in the next 1-2 business days. In response, the order has been refunded expeditiously without need to repackage the rug and wait for return transit to our returns team.
I hope this is helpful and apologize again for the subpar service experienced.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to keep the complain open till the case will be resolved. Also I appreciated they try to help me with there's best. I understand isn't easy to manage with this coronavirus in around. Still I will be your customer and I will recommend you to everyone I know! Thank you!
Can not get in touch with esalerugs.com to initiate a return!!
I have tried to initiate a free-return of a rug I ordered (order # ***) 4 times and have not been able to get through to the business. I tried to email them, called twice (waiting 2 hours on hold), and used their chat function (1.5hrs wait). They advertise easy returns and 24/7 customer service, but I have now spend >3 hours just trying to return something, and am afraid this won't get resolved prior to the 30 day return window.
Please provide me a full refund, and if you'd like the rug back please also provide a return shipping label
Dear ***
I am very sorry for the trouble reaching our customer service team.
We are amidst training many new personnel to assist with the increased call volume so I apologize this transition time and low staff has affected your experience.
I have adjusted the order to be refunded in full today so the refund should be visible in the next 1-2 business days. I see a return label was issued to you today, August 27th, but in hopes to limit and further time to receive the refund, this has been adjusted without the need to return the rug.
I hope this is helpful and apologize again for the subpar service experienced.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I have obtained the result I wanted and appriciate their offer of keeping the rug.
Enable to receive return information after several attempts to contact company.
Ordered 3 rugs from the company and would like to return two. I have tried to contact the company by both e-mail and phone with no response. You are left sitting on hold forever and twice after waiting on hold I was disconnected.
I would like the company to provide return labels for the two rugs and refund my money.
Dear ***
I am very sorry for the trouble returning your order.
I see a return request emailed to our team on August 24th and no return label was generated as of yet.
I have submitted for a return label for the return of the rug. The return label was emailed to you today at 15:15 EST to the email on the order, ***@***. The refund should be visible in your original form of payment promptly after the return is been processed by our returns team.
To assure they get to you safely, I have also attached the return labels below.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Advertises free refund within 30 *** Will not answer phone or respond to emails for return instructions or postage labels.
Purchased 8/9/2020.Received 8/11/2020. Products- 1 5x8 rug -73.00-. 4 2x3 rugs-22.00 each-. Order- #PJCCAY35AM. Payment method- Visa. Case # XXXXXXXX.
I requested return labels on 8/14/2020. Received an email on 8/17/2020 saying due to high volume there *** be a longer than wait time. 4 days later I attempted to call them and was on hold for a hour. I also emailed them requesting return labels. Attempted 2 more times to call them the next day and was on hold 90 mins. Today is the 24th and 10 days into my 30 day return window.
Return labels and refund of 130.41
Dear ***
I am very sorry for the trouble reaching our customer service team.
We are amidst training many new personnel to assist with the increased call volume so I apologize this transition time and low staff has affected your experience.
I have adjusted the order to be refunded in full today so the refund should be visible in the next 1-2 business days. In response, the order has been refunded expeditiously without need to repackage any of the 5 rugs and wait for return transit to our returns team in hopes to cease any further efforts to return the order.
I hope this is helpful and apologize again for the subpar service experienced.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund to my account.
They advertise Amazing Customer Service, no hassle returns,but they do not respond to emails or calls to get a Return Authorization and instructions
I ordered a rug on 8/7/20 (because they advertise no hassle returns and no cost to return)
I looked at the rug for a couple days and decided it really doesn't look right in my room. I have spent a ridiculous amount of time trying to reach someone to give me a Return Authorization number and instructions as to how to return it.
There is only the recorded screech on hold music . Nobody ever answers. I have also emailed with no response.
I need a Return Authorization number and instructions to return.. Will Fed Ex pick it up or do I take it to Fed Ex? It is rolled up in the middle of my living room but the plastic it was wrapped in is torn up so should it be wrapped in some other eay or??
Dear***
I am very sorry for the trouble returning your order.
I have submitted for a return label for the return of the rug. The return label was emailed to you today at 15:34 EST to the email on the order, ***. The rug would need to be repackaged completely without tears as*** would reject returning it with holes in the packaging.
With the return requiring transit time back to us, further adding to the time you've expended attempting to return, I would ask that you disregard the label issued. In more immediate response to the unacceptable delays you have experienced reaching our customer service team, I have reached our accounting team directly to have the order refunded in full and no return of the rug is necessary. The full refund should be visible in the next 1-2 business days per standard processing time.
I hope bypassing the usual time of the return transit and getting the refund processed immediately might amend your experience as the hold times and delayed responses are completely not within our company standards.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com
Very poor customer service regarding free return policyunable to obtain return authorization.
I ordered two Kazak rugs and a rug pad on 7/31/20. Very pleased with the quality, price, and speed of delivery of the rugs, but needed to return one of them due to color. Called the customer service number on 8/18 for a return authorization and stayed on hold for over 15 minutes without speaking to a rep. Subsequent calls to customer service/returns have a voicemail that says the dept. is closed. I have since emailed the customer service website but received only a canned reply.
Free returns policy advertised on this company's website is false advertising. I would never have ordered an expensive rug if I had known it was so difficult to return.
Order #UB99YVKBQX
SKU # XXXXXXXX *** Blue Kazak Oriental Square Rug$665.00
Paid by VISA
Requesting a return and shipping authorization for full refund of the rug.
Dear ***I am very sorry for the trouble returning your order.
I see a return request emailed to our team on August 21st and no return label was generated as of yet.
I have submitted for a return label for the return of the rug. The return label was emailed to you today at 17:42 EST to the email on the order, *** The refund should be visible in your original form of payment promptly after the return is been processed by our returns team.
To assure they get to you safely, I have also attached the return label below. Further, for the trouble returning the rug, we have also fully refunded the rug pad.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Company responded promptly to complaint by supplying return label.
thank you
I ordered a rug on August 4. It was delivered on either August 8 or 9. I've been unable to make contact regarding the free return.
Order #***
Purchased August 4. Delivered August 9, I believe. We left town on August 10 so did not open the package until August 16. The colors were not as expected. I began trying to reach customer service by phone. I have called at least 5 times on different days and waited on hold for more than 20 minutes each time. Also, I tried emailing on August 17; I received an automated response but have heard nothing since. I need the label to return the rug so that I may be refunded. This needs to be resolved within 30 days of original purchase per the company's return policy.
SKU Item Qty Unit Price Total
XXXXXXXX 8' x 10' Blue Kashkuli Gabbeh Rug 1 $208.00 $208.00
Subtotal $208.00
Coupon Code - $20.80
Shipping $0.00
Sales Tax (7.00%) $13.10
Grand Total $200.30
I need a return label so that I may return the rug. Shipping is supposed to be free on returns. Then, I need the total credited to my credit card.
Dear ***
I am very sorry for the trouble returning your order.
I have submitted for a return label for the return of the rug. The return label was emailed to you today at 15:54 EST to the email on the order, *** The refund should be visible in your original form of payment promptly after the return is been processed by our returns team.
To assure they get to you safely, I have also attached the return label below.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely,
Edward
Attempted to contact seller via email and phone multiple times to return product. Received ZERO response every time.
Received and was billed for two extra rugs. Attempted to contact seller multiple times via email and voice to let them know I needed to return the extras. I have received ZERO responses since initially attempting to contact the seller over a week ago.
I want to return the extra rugs.
Dear ***
I am very sorry for the trouble returning your order.
I see a return request emailed to our team on August 14th and no return label was generated as of yet.
I have submitted return labels for all 4 rugs on the order. The return labels were emailed to you today at 12:12pm EST to the email on the order, *** The full refund should be visible in your original form of payment promptly after the returns have been processed by our returns team.
To assure they get to you safely, I have also attached these 4 labels below.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely
After many attempts, I am unable to reach e-sale rugs for return.
Ordered rug and pad on July 24, 2020. 9 x 12 Yellow Tribeca Rug: 269 and
9 x 12 Uni-Luxe Rug Pad: 109.00 (not returnable) Received in a timely manner. However, the color was somewhat different than shown on the site and does not work with my decor so I would like to return. I tried to call the company numerous times: ***. Recording answered and asked me to hold. Held each time anywhere from 10 to 45 minutes, never an answer. Sent several e-mails to ***@e-salerugs.com requesting a return label. Received an automated e-mail from e-sales on Aug. 14, saying do not reply. It included the following information: Subject: Rug Return, Case*** Order # *** I haven't heard anything else from them. I called the phone number for e-sale rugs listed on the Revdex.com site: *** That phone answers, says Goodbye and hangs up. I would like to be able to return the carpet and have my account credited.
I would like receive a return label and receive a credit to my account.
Dear***
I am very sorry for the trouble returning your order.
I see a return request emailed to our team on August 8th and no return label was generated as of yet.
I have submitted for the order to be fully refunded so if the rug has not been re-wrapped for return, you're welcome to simply discard the rug if unusable. In hopes to minimize any further effort to return the rug, I have adjusted the order to be refunded without the need to return.
The full refund should be visible in your original form of payment in the next 1-2 business days per standard processing time.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
A refund from the company is acceptable. I will notify you if the refund is not received.
They make it impossible to reach them and impossible to use their "returns" process.
I've called 17 times in 5 days. This is what the instructions say to do for a return. I wait 35 mins then hang up because I work and I can't afford to stay on longer than that. I've also emailed them and get no response. I have a rug all wrapped and ready to go. I only have 30 days in which to return it and they are burning up those days. I'm afraid I've been duped. I'm stuck with a cheap rug. I've purchased many rugs over the internet that I've been happy with. NOT this one, and not with this company.
I want to get authorization to send this rug back as soon as possible for a full refund as it states on it's website.
Dear ***
I am very sorry for the trouble returning your order.
I see a return request emailed to our team on August 13th and no return label was generated as of yet.
I have submitted for a return label for the return of the rug. The return label was emailed to you today at 12:15pm EST to the email on the order, *** The full refund should be visible in your original form of payment promptly after the return is been processed by our returns team.
To assure they get to you safely, I have also attached the return label below.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely,
Edward
I requested a refund because what I ordered was not what I received
Order # ***
Carpet #XXXXXXXX
Padding #XXXXXXXX
Order placed Saturday for a rug and padding, August 8th and the rug was delivered on August 13th. I called concerning the padding and they said it was misrouted and I should receive it the next day (Aug 14th). When I came home (I had it delivered to my brother's house) and took the rug out it didn't look like what I ordered and I contacted the company and after being on hold over 30 min, they said that they would send me something for the carpet but not the padding....which I hadn't even received yet. I have since then tried to call the company but no one answers.
I received the padding the next day and I haven't opened the box. The padding alone was $79 and I would like to get my money back for something that I haven't even opened and won't use. I have had a bad experience with this company and I have no plans to use them again so I won't need this padding.
I just want my $ back. These are hard times and I don't have $79 to just throw away.
Dear ***
I am very sorry for the trouble.
The rug pad has been refunded as it should have been at the time of requesting the return. The rug pad refund should be visible in the next 1-2 business days.
I apologize again for the trouble and hope this is helpful and satisfactory.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept it, but how do I return it?
I ordered a rug on August 3. I received a payment confirmation email. No rug has been delivered.
I ordered a rug from Esalerugs.com on August 3. It was the 9 x 12 gray Marrakesh shag rug. I paid $287.10. This money was debited from my account right away. I received an email confirmation of my order and my payment on August 3. Order number ***. Since this date, I have received no correspondence whatsoever. I have called their "urgent customer care" line and been on hold for a total of about six hours. I have sent dozens of emails, a Facebook message and an Instagram message. I requested a refund from PayPal. I was simply looking to find out what the status of my order was. I have ordered from this company in the past with no issues, but now I'm thinking this company is fraudulent.
I would like a full refund. I'm tired of calling and emailing. I would not recommend this company after reading reviews of this tactic with others. It's a shame since I am a return customer who was *** with my other 2 purchases.
Dear ***
I am very sorry for the trouble.
The several emails to our team and lengthy wait times to reach our team are both inexcusable and I do apologize that this did happen on several occasions for you. I see that the order was submitted for a full refund today, 8/20.
The full refund should be visible in your original form of payment in the next 1-2 business days per standard processing time.
We certainly are the same company from your previous orders which look like delivered quickly and responses to your emails were prompt. In hopes to amend your experience here, I wanted to offer a $100 store credit towards any item. Should the item be under the amount, I'll be happy to send it to you at no cost.
I apologize again for the trouble and hope this is helpful and satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer Service is unresponsive. I'm trying to get a return label and also want to cancel the other part of my order that hasn't shipped yet
I purchased two rugs on 7/31/20 - order #*** and have been charged the full amount of $679.25 on my credit card. I have only received one rug to date, which I would like to return because it is poor quality. I have not received any updates on the second rug but would like to cancel it because I do not want to go through this hassle again if I don't like it.
I attempted to reach customer service via email and phone numerous times with hours spent on the phone and no response. The automated email response that I received included case # XXXXXXXX.
Provide return instructions and a label for the one rug I received, cancel the remainder of the order that hasn't shipped and refund the full amount of my purchase.
Dear***
I am very sorry for the trouble.
The purchased*** was sold out and I do apologize that this did not update correctly. The item has been submitted for a full refund today, 8/20, and the refund should be visible in the next 1-2 business days per standard processing time.
The return label for the received item,*** has been emailed to you today as well, 8/20.
I sincerely apologize again for the trouble reaching our team and the sold out rug. I hope this is helpful and satisfactory.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
Esalerug provided my requested return shipping information and canceled the rest of my order as requested.
Company has not responded to my request for a return label.
Can not talk to a live person for my return label. I was placed on hold for over 10 minutes and no one answered. I sent and email to their email address
*** and received an automatic response with a case number of
#XXXXXXXX. Not answering customers calls or responding to customers email request for a return label is not proper or professional way to treat customers.
Send me a return label to my email address on file so that I can return the item I purchased or refund the full purchase price of $54.00 to my *** account.
Dear***
I am very sorry for the trouble returning your order.
I see a return request emailed to our team on August 8th and no return label was generated as of yet.
I have submitted for the order to be fully refunded so if the rug has not been re-wrapped for return, you're welcome to simply discard the rug if unusable. In hopes to minimize any further effort to return the rug, I have adjusted the order to be refunded without the need to return.
The full refund should be visible in your original form of payment in the next 1-2 business days per standard processing time.
I apologize again for the trouble to return the order and hope this is helpful and satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company's offer to refund the cost of my purchase, however, because of the manner in which I had to contact the Revdex.com to intervene on my behalf in acquiring a response from the company, I will not be making future purchases and that is unfortunate, because I have previously
purchased other rugs and was very satisfied.
Still waiting on refund for rug. Can not reach customer service.
Order number ***
Ordered July 6th
XXXXXXXX Xx10 cream rug $139 with 10% off
Multiple attempts to reach customer service, can not reach by phone. Attempted multiple times waiting 60 plus minutes each time. Takes several days for someone to reply to an email.
I finally received labels to return and it was confirmed that rug was received on July 25 and to allow for 10 business days for a refund to process.
Here we are business day 13 no credit. I have been emailing for the past 3 days with no response. I will never ever do business with this company again.
Alana is the name of customer service agent that had been responding to my emails.
I would like a refund. Rug was returned and received by company on July 25th
Dear ***
I am terribly sorry for the delay processing your return.
Our returns department is unfortunately behind due to staffing issues pertaining to social distancing requirements in our State.
I see that one of the two returned items (XXXXXXX) was refunded yesterday 8/11 for the amount of $125.10. The other item returned is still in the returns queue but I have asked the team to process it in advance of the queue. This other refund is for item XXXXXXX which was paid in the amount of $242.10 and will be adjusted in the next business day and should be visible in your account in the next 1-2 business days per standard processing time.
I hope this is helpful and again apologize for the delay processing your return.
Sincerely,
Edward
COMPLETELY unresponsive customer service. Claim to accept "free-returns" but can't find how/where to return or get an RA.
I've tried several times to contact the customer service department, and no one EVER answers the phone (I've waited over 40 min on hold for "the next available representative") and the only send automated response emails to any inquiry I may have.
I'm stuck with a rug I thought I'd be able to return according to their online website advertising, but I can't. That's false advertising.
I'll be happy to return the rug, but I want my money back.
Dear***
I am sorry for the issue.
I see the order was placed on July 31st through order *** The order shipped on August 1st, and delivered on August 8th:
***
The return request was received by email on August 10th and a return label was issued the following morning, August 11th, at 05:56am EST (attached).
The order will be refunded promptly once returned and the tracking details for the return label can be viewed through the*** link below:
***
Additionally, I would like to learn more about the statement from the complaint as the above timeline of events seem to have compliance to your requests within reasonable time. We would appreciate further elaboration on the following to better investigate the issue and assure the necessary training is provided to our team:
"I'm stuck with a rug I thought I'd be able to return according to their online website advertising, but I can't. That's false advertising."
I look forward to your reply and taking a further look into the matter.
Sincerely,
Edward
Need to return product but have not been able to contact via phone. Received automated response to my email inquiry.
RE: Order # *** purchased on July 31, 2020
Received the ordered rug (stock # XXXXXXXX) on Thursday, August 6, 2020. Upon receipt, rug was too large for area and was not appealing. I immediately called the contact number to request return authorization but after numerous calls, no answer. I sent a email to request return and only received an automated response. I have tried several times by phone to reach their "24/7" customer service team with extremely long hold times.
Company advertises "Shopping at eSaleRugs is risk-free. We pay shipping to you and we handle the return back to us if it doesn't work out! "
There is only a 30 day window to return items and I do not have the luxury of continuously calling to try to reach an operator.
I would like to return this rug (brand new in original packaging) for a refund to my credit card in the amount of $37.56
Dear***
I am very sorry for the issue reaching our returns team.
I see that the order was instructed to be refunded in full without the need to repackage the rug for return and drop off at your local *** We hope this immediate course of action is satisfactory as this will eliminate the time for the package to return to our returns team and accounting team to process the refund.
The refund is being initiated today and should be fully visible in your account in the next 1-2 business days, per standard processing time.
I hope this is helpful and apologize again for the trouble reaching our team to request the return.
Sincerely,
Edward
Because I'm interested in one of there more expensive "Ultra Vintage Persian" rugs, I've got some detailed questions I wanted to ask a live person rather than spending unnecessary time getting vague answers through an email exchange. I'd already sent a message to their customer service department by e-mail and it had taken four days to get a reply.
I've tried several times to call the eSale Rugs phone number that the Revdex.com has listed, but only gotten a "no one is available to take your call", message. When I tried contacting their CS department through the phone number listed on their website, I sat on hold for over 25 minutes before giving up.
While I can't saying anything about their products or policies, I can say that the availability of their CS is pathetic.