eSaleRugs.com Reviews (%countItem)
eSaleRugs.com Rating
Address: 104 Williamson St, Fort Mill, South Carolina, United States, 29715-2238
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The rug I ordered arrived with the shipping wrap damaged to where I could see damage to the rug. I have called the returns service but no one answers.
My order number 24B766QPJ7, purchased May 10th, arrived Wednesday May 13th. Upon arrival, the shipping wrap was ripped open and I could see damage to the edge of the rug where the threads were torn and loose. I immediately called the customer service number for return information and did not open the rest of the packaging so it could easily ship back. No one answered the service hot line. I then submitted an online email including pictures of the damage asking for return information. My email has not been answered beyond the automated email saying it was received. Every day since the 13th, I have called the customer service number. I call at different hours of the day, early morning, mid-day, evening, and yet no one ever answers. A few of my calls I've let stay on hold for 30-45 minutes and still no one picks up. I am done waiting for their help and ask the Revdex.com to intervene.
The order was paid online with a credit card.
I was going to order additional rugs and now I'm glad I've just ordered the one so I can find another company to buy the others for my house.
I would like a full refund of $34.24 for this purchase.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to remedy the return quickly, I have fully refunded the order to the original form of payment, VISA ending in 4032. We will not require return of the rug.
The full refund should be visible in the next 1-2 business days per processing time.
I hope this is helpful and apologize again for the issues reaching our team.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I really appreciate the fast response and exactly the solution I wanted
I have tried for several days to get a hold of someone for a return. I've emailed over 5 times. I have been on hold for two hours at a time everyday.
I have tried to contact someone everyday since I got my rug to start a return. It was the wrong color. I have emailed over 5 times, and no response. I have called everyday and have been on hold for over two hours each time. I need to exchange this rug for the snow white color. But after trying so many times and such horrible customer service, I just want to return it and get my money back. All I need is someone to help me or contact me. I don't think its okay for not one person in the company to not be available.
I need to exchange the rug i have for the 8x10 snow white colored shag rug. Or i need my money back.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to remedy the return quickly, I have fully refunded the order to the original form of payment, VISA ending in 3489. We will not require return of the rug.
The full refund should be visible in the next 1-2 business days per processing time.
I was unable to find the rug in this size in the snow white color but if you can provide the SKU number for the rug, I'll be happy to see if we can replace the rug on this order with it.
I hope this is helpful and apologize again for the issues reaching our team.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the full refund back onto my card. The snow white rug I was looking at has the sku: XXXXXXXX
Unable to reach company to obtain return labels and I instructions for refund.
I purchased 3 turquoise shag rugs on 5/8/20 via esalesrugs.com. Order # *** Charged to my Honda Federal Credit Union Visa in the amount of $177.30. They were received in 3 packages on 5/13/20. The quality was not want I expected, so I decided to take advantage on their 30 free return policy. I called multiple times on 5/14/20. There is no voicemail. I stayed on hold for over a hour more than once. I decided to email them. I received an auto email back with case #XXXXXXX. I never received a call or additional email. I called again on 5/16/20 and had the same results, no voicemail and no one answers. The system puts you on hold and says due to employees working remotely and Covid-19,
your wait may be longer than usual. I was on hold so long, the call disconnected. I emailed again, creating another case #. Still there has been no contact. After reading some reviews, I now see they have had complaints like this in the past. I simply want return procedures, labels, and a refund prior to the 30 day policy lapsing. Thank you
Full refund
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to remedy the return quickly, I have fully refunded the order to the original form of payment, VISA ending in *** We will not require return of any of the rugs so they can be kept for another space or disposed of at your discretion. I hope having saved the time and effort of repacking the rugs for return and waiting for the returns process might be helpful by refunding the order entirely and not requiring the return any of the items.
The full refund should be visible in the next 1-2 business days per processing time.
I hope this is helpful and apologize again for the issues reaching our team.
Sincerely,
Edward
I've tried contacting the company multiple times to get authorization for returns and have not gotten through.
I've tried contacting the company on the 14th ,15th, 17th and today the 18th to get return authorization on orders *** and *** as my wife didn't like any of the carpets. Each time i've been on hold for more than an hour, once more than an hour and a half and I give up. I've also recently sent an e-mail. I just want my money refunded! The company says that you have 30 days for the refund but then makes it impossible to get in contact with them. I need my money back asap.
I want my money back. Plain and simple.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to remedy the return quickly, I have fully refunded both orders. We will not require return of any of the three items between these two orders. I hope the time and effort of repacking the rug for return and waiting for the returns process might be helpful by refunding it and not requiring the return of the rug.
A full breakdown of the refunds taking place are below:
***
refunded in full $41.34
***P
refunded in full $65.83
Refunding to the original form of payment, *** ending in ***
The full refund should be visible in the next 1-2 business days per processing time.
I hope this is helpful and apologize again for the difficulty reaching our customer service team.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from esalerugs. I will check my account over the next two days to verify the refund.
Customer service contact number has no one answered. The email has no responses either.
I got the email notice regarding my order was out of stock. I was told to reply email or call back to confirm if I wish to wait for backorder or to place another order. So far I have written 3 emails, no one responded me. I also have made several calls (each time I er 30 mins wait time) during the past few days and no one answered. I even got another email to review my order (are you kidding me?). I cannot trust if this website is a scam or not. Now my account has been charged (even if it is out of stock) but no one is following up with me. Where can I reach the customer service? I wonder if the website contact page stating they are 24/7 is real or not. Not a resposible customer service.
If the custimer service is not available 24/7, then please be honest. Also i do need to customer service to reach me ASAP. If they cannot solve the issue, i need to request a refund.
Dear ***,
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
I see that you have chosen item *** to be your replacement for the sold out rug. I have made the replacement for you which should leave in the next day and arrive quickly in 2-3 business days.
Furthermore, this is a very unique situation that we find ourselves in with the high volume of calls and emails with technical issues affecting both segments of our business. We hold ourselves to high standards so having exhibited less than we promote, I have also refunded the original purchase in full. The full refund should be visible in the next 1-2 business days per standard processing time.
I apologize for the trouble with the original item and reaching our team and hope this is a satisfactory adjustment to your order and experience with our company.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for helping me resolve the issue and we really appreciate your help. We understand the situation with higher volume calls and emails. It was frustrating for us when we could not reach anyone from customer care with unknown reasons. But it would be appreciated to letting us and other customers know there is phone technical issue while we try to reach out.
Promise of free, fast returns seem false.
I ordered a rug and pad on March 19th but have been unable to contact the company to return it. I've called numerous times and emailed to no avail. I realize COVID-19 has disrupted service, but expect at least some acknowledgement from the company that my return will be processed.
I'd like a refund for both rug and pad, and instructions and postage for returning them to the company, as advertised at purchase.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
I have been able to manually process the return label for you for the rug. This has been emailed to the email address on the order ***, as well as attached in this response. The return tracking number is ***
***
The rug pad has been refunded in full so it will not be required to return and can be disposed of if not usable. The refund should be visible in the next 1-2 business days per standard processing time to the original form of payment.
I'll be happy to offer a free pick up as well so it won't require drop off at your local *** If this would be helpful, please let me know the date (Tues-Sat) that it would be ready for pick up and I'll have it scheduled for collection as well.
I hope this is helpful and apologize again for the difficulty reaching our customer service team.
Sincerely,
Edward
Trying to return a rug, but they aren't answering calls or responding to my emails.
I purchased a rug last week and am trying to return per their instructions on their FAQ page on their website.
I've called 3 times, being on hold for at least 30 min. I'm on hold even now and it's been 20 minutes with no answer. I've emailed twice with no response. I just need to return this rug! I understand everyone is working from home during the Pandemic but this is unacceptable!
Though I've emailed from my work email, *** I referenced the following info:
Order#***
I've received NOTHING back from them except long hold times.
I just want a refund for my purchase. The rug is too big.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
I have been able to manually process the return label for you. This has been emailed to the email address on the order (***), as well as attached in this response. The return tracking number is ***
***
I'll be happy to offer a free pick up as well so it won't require drop off at your local ***. If this would be helpful, please let me know the date (Tues-Sat) that it would be ready for pick up and I'll have it scheduled for collection as well.
I hope this is helpful and apologize again for the difficulty reaching our customer service team.
Sincerely,
Edward
(The consumer indicated he/she DID NOT accept the response from the business.)
Their website specifically states that there is an option for pickup. All they did was send me a return label and told me to package it up and take to ***.
I wrote back 2 days ago reminding them of their option for pickup and to give instructions to me on how to proceed. No response again from them! They will charge a restocking fee if this isn't processed in 10 days from when they sent but the problem is, I'm pregnant and cannot carry this rug to ***.
I need them to pickup from my home like their website clearly states, is possible!
Dear***
My apologies. The $5 pick up note is a default message which I intended to clarify I would be happy to waive for a free pick up.
Please let me know which day (Tuesday-Saturday) that would work best for the pick up and I'll have it taken care of for you.
Sincerely,
Edward
Customer svc is UNBELIEVABLE! BEEN ON HOLD FOR 45 MINS ANS NOT ONE PERSON ANSWERED.
I NEED ANSWERS AND MONEY BACK
I bought a rug online and recieved a email a week later stated the rug I purchased was not in stock.... order info below
Re: RE: *** - CASE # XXXXXXXX
Important information about your recent order with eSaleRugs
I would like to request a refund of the product that is not there. And never will order from so called business again!!
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to remedy the return quickly, I have fully refunded the order. We will not require return of the order. I hope the time and effort of repacking the rug for return and waiting for the returns process might be helpful by refunding it and not requiring the return of the rug.
The full refund should be visible in the next 1-2 business days per processing time.
I hope this is helpful and apologize again for the difficulty reaching our customer service team.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accept the response of refunding my money back. The rug I order was back logged so I have not recieved anything. So I just wanted to settle for my refund back.
Thank you very much for your quick response.
Serita B
I can't get in touch with customer service. I have phoned*** due to my order that's pending shipping payment from eSaleRugs.....
I haven't received my order from*** which is delayed due to eSalesRugs not paying for delivery. I phoned several times and no answer. I received shipping information but that doesn't do me any good because it won't be delivered until the company contacts***.
I want my item delivered. If not, I want my refund.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
Unfortunately with the rise in online ordering, *** have been overwhelmed with deliveries so their service times have been prolonged. With the order shipping soon after order on May 2nd, their initial scan wasn't until May 5th and there has been no update until May 13th posting the out for delivery:
***
I'll be happy to initiate a claim with UPS and reship the rug to you with a 50% refund.
Would this be satisfactory?
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
I am still awaiting feedback from the seller of the purchase I had made. No attempt to contact me from the company has been made. I have tried phoning but again, no response. I want to get a refund and retract his offer of the 50% discount. Thank you
I am sorry again for our misunderstanding.
I have refunded the order in full to the original form of payment, VISA ending in ***
This should reflect as a visible credit to the account in the next 1-2 business days per standard processing time. We have initiated a claim with UPS on the delivery but they are behind due to the increased volume with shipments globally. Should the rug arrive, I hope you would accept it free as a further sincere apologize for the sub-par experience with our company.
I hope this is both helpful and satisfactory.
Sincerely,
Edward
I ordered a shag rug from eSaleRugs on 4/27. I received the rug within 2-3 days. I have emailed CS and called and get them to send Return Label.
4/27- ordered shag rug online. Received within 2-3 days. Unhappy because not a "shag" rug. Terrible quality. Emailed Cust Service 5/1 I want to return (states on their site 30 day returns and they pay for shipping), emailed again 5/4, 5/6 and 5/7 (have received no responses to any e-mails although I do receive automated response with case number to my sent emails). I have also tried to call several times with success only once in which woman offered a 50% discount to keep rug and I declined and said she would send me a return label. I have not received anything. Calls as follows: 5/3 22 minutes on hold, 5/4 called 3 times, first two times disconnected 3rd time on hold for 30 minutes, 5/6 on hold 25 minutes, 5/7 on hold 21 minutes and then did speak to someone who offered a 50% off of price paid to keep rug- I declined. She said she would send me a return label which I have not received. 5/15 52 minutes on hold. I have only been able to get through to speak to someone once on 5/7. There have been no return responses to any of my 6 e-mails.
I wish my card to be refunded for this purchase in full and to return the unused rug.
Dear***,
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to remedy the return quickly, I have fully refunded the order. We will not require return of the order. I hope the time and effort of repacking the rug for return and waiting for the returns process might be helpful by refunding it and not requiring the return of the rug.
The full refund should be visible in the next 1-2 business days per processing time.
I hope this is helpful again and look forward to your reply.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
company responded and provided a full refund of purchase.
Company is not responding to multiple requests for return authorization of rugs purchased despite advertising free returns.
I purchased 4 9 x 12 rugs from Esale rugs. The company advertises that any rugs can be returned within 30 days with free shipping. I have called the customer service department 2 times each time been on hold for 30+ minutes and then been hung up on. I have emailed their customer service department 2 times asking for a return authorization and have received no response. I realize that these are difficult times and I just want to get the return authorization and free shipping label so I can send these back. I do not have the storage in my home to store three 9 x 12 rugs.
A return authorization number and a prepaid shipping label to send all the three rugs back.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
I see our representative Carissa was able to address your email a few moments ago so all 3 return labels have been requested. I have expedited this to arrive in the next few hours so you should have them shortly.
With there still being some items on the remaining order, I have also fully refunded the rug pad for the amount of $98.10.
I apologize again for the issues reaching our team and hope the reimbursement is satisfactory.
Please reach me directly if I can be of any help.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has responded to Revdex.com request and I am very satisfied with the resolution. I have received the return labels. Thank you
ITEM NOT DELIVERED
*** -ordered and paid for on 05/06/2020
SKU***- Cream Kilim Dhurrie Rug not delivered
I have emailed customer support on 05/012/2020- I have received no response
I have called Customer Helpline on 1 866 647 3965 - on 05/12/2020 and 05/13/2020 - call not answered on both days- in spite of waiting on the line for more than 10 minutes.
EsaleRugs to email me delivery date of SKU XXXXXXXX and actually DELIVER the product
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
Unfortunately it does appear that the missing item was an inventory issue as it is not available, item ***. I have refunded this item immediately and our accounting team will have this item refunded.
Have a experienced an inventory issue that affected some items so I apologize this has also affected your experience with our company. We're happy to offer any item up to $50 which we'll replace it with at no cost to you. Please reply here with the SKU number and I'll have it dispatched to you immediately.
I apologize for the inconvenience and hope this is satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
please replace with SKU ***= at no cost to me
Please advise of delivery date - and dispatch details
(The consumer indicated he/she DID NOT accept the response from the business.)
Refund is NOT still on card used to pay with - as of 18 May 2020
Please indicate to which card was payment made?
The full refund for the sold out item was adjusted to Discover card ending i***. There are some delays reported with several banks due to the increased load in purchases so this may require additional time to process.
Please let us know if it is not received by Thursday of this week so we can reach our Discover representative with the details of the transaction.
I apologize again for the delay.
Sincerely,
Edward
I have called/emailed since 5/10/20 to get a RMA# (return merchandise authorization) for a return. No response. Case *** to ***
I can not get a return labels to send these rugs back. I have called and emailed with no result. Just need a return label or code to send 2 rugs back.
*** this number is on the label of each order.
I need a RMA, return shipping label or code to return 2 rugs. Numbers on both rug labels
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
With respect to the time spent attempting to reach our team to return, I have requested our accounting team refund your order in full and not require the return of both items. I hope that having saved you from having to repackage them for return and dropping off at *** would be helpful and a faster processing of your refund.
The refund will be adjusted tomorrow morning when they return to office and should be visible in your account in the next 1 to 2 business days due to processing time.
I hope this is helpful and sincerely apologize again for the trouble reaching our team.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the way they are handling it due to the change of living due to the coronavirus outbreak and social distancing. Orders. And scaled down work hours and staff.
Please know if eSaleRugs.com does not adhere to agreement
I wii reopen the case because you have advised me I can
I will keep All my communications for my records.
I would like to return a rug purchased 4/2020. I have phoned 2x and waited on hold for long periods of time with not answer. I also email 05/06/2020
I would like to return a rug purchased 4/2020. I have phoned 2x and waited on hold for long periods of time with no answer. I also email 05/06/2020 requesting an RMA which no response.
Please provide RMA and refund my purchase of $74.00
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
I have processed the return for you and the return label will be emailed to you shortly today.
I hope this is helpful and apologize again for the issue reaching our team.
Sincerely
I ordered a rug on 4/25/20 and was charged for it immediately. Two weeks later and they don't answer the phone or emails and no rug received.
Purchase date 4/25/20. Order # 8X43G8TH88. The rug cost $120.00 plus $ 6.00 for sales tax. My charge card was charged $126.00 immediately. I was emailed a receipt and told that I would receive a tracking number from the shipper in 2 days. After a few days I checked their website which said that delays could be longer due to the COVID epidemic. I waited till 5/4/20 then tried to call the customer service number but no one answered. I emailed the address the automated message recommended and got an auto-reply that said they would investigate my issues. The case number given to me in this email was #XXXXXXXX. After 2 more days with no communication from esalerugs.com, I tried the phone number again and waited on hold for 45 minutes and no one picked up.
.
I would like an explanation as to why they failed to communicate. I would like an immediate refund of $126.00.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
Our call-back feature had run into an issue where if the time reached 45 minutes, an error would cause it to disconnect. We have been in contact with our phone provider daily since Monday attempting to fix this issue.
I see the sku ordered was in part of an inventory update failure that we have been working diligently on clearing. I apologize that your order has not yet come to our outreach yet so I have fully refunded the order. This will be initiated today and a full refund can be expected in the next 1-2 business days.
Delivering quality service and product are of equal paramount importance to our company core so I cannot apologize enough for there being multiple issues to your experience.
I wanted to offer any item up to $100 which we'll ship to you at no cost or a $25 Amazon.com gift card which we'll email to you. Either will not require an additional purchase from you and is simply a sincerely apology for having endured such a sub-par performance from our company.
If either would be satisfactory, please kindly let me know in response here and I'll be happy to execute your preferred option.
I look forward to your reply and taking care of your experience.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased that the company will refund the full amount. If I do not see the credit with 2 business days, I will reopen the case. I will gladly accept the $25 gift card from Amazon as recompense for our time spent on this issue.
I wish to exchange the purchased rug for a smaller size
I understand there are difficulties right now, however it didn't seem to affect my purchase of the rug at all, payment to you was super quick and so was delivery. I've emailed and waited on hold for so long I feel I could actually play that song in my sleep. I just would like some sort of response.
I'm looking to simply have this rug returned and replaced with a smaller size.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
I have processed the return for you and the return label will be emailed to you shortly today.
This will be sent to the email address on the order which I see you have also emailed in through.
We're happy to offer a free pick up as well so you won't need to leave your home to drop it off at FedEx.
If this would be helpful, please let me know in response here with the date, FedEx is able to pick up Tuesday-Saturday.
I hope this is helpful and apologize again for the issues reaching our team.
Sincerely,
Edward
I am trying to return and get a refund for a rug I purchased.
I have been trying to get a hold of someone to return a rug purchased on 5/1/20 but can't reach anyone via phone or email. They don't answer their customer service phone instead it goes to other businesses trying to sell me something. My order number is MVBM732CK, and I paid $264.56. They advertise that you can get full refund and free return shipping, and all you have to do is call them to get the RMA #.
I would like a refund!
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
I have processed the return for you and the return label will be emailed to you shortly today.
This will be sent to the email address on the order which I see you have also emailed in through.
We're happy to offer a free pick up as well so you won't need to leave your home to drop it off at ***.
If this would be helpful, please let me know in response here with the date, *** is able to pick up Tuesday-Saturday.
I hope this is helpful and apologize again for the issues reaching our team.
Sincerely,
Edward
I want to return my rug They won't answer my email or their phone. All options on phone tell me that no one is available and hangs up
Purchased $200 rug, arrived April 6, with 30 days to return and with free shipping. Today, May 4 I tried to notify within 30 day period. No one will acknowledge my attempt to return. Their phone options all say " No one is available to take your call. Goodbye." And they hang up. Order # *** Silver Heritage rug. $200 + 16.50 sales tax
Full refund of $200 + 16.50 with return shipping paid for.
Dear ***
I am very sorry for the trouble reaching our customer service team. We unfortunately find ourselves in a difficult situation with customer service being conducted remotely with a few technical difficulties with our phone provider so we have been making large efforts to resolving these matters quickly.
I see you have emailed us three times since *** 4th requesting a return and informing us of the issue calling in.
I have submitted the return request manually so a return label will be emailed to you in a few moments.
The *** tracking number is *** The label is also attached here to show movement of the return.
Refunds are processed within 5-7 business days after receiving in our returns department.
I hope this is helpful and apologize again for the issues contacting our team.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a return shipping label with instructions for return and at this point am hopeful that I will be fully refunded for my return purchase.
Keep Hanging up on me, don't answer my emails..All I want is a return label to send back my rug.
Order#***
Never return my calls
I want a refund!!!
We are very sorry for the delay. All customer service team members are working remotely in this time of global crisis and we have experienced higher than usual order volume so our phone and email volumes are much higher than usual.
In response to your request to return order WESAU5C7TC, we have decided to fully refund the order in full and not require return of the rug. We hope it can be used in another space or disposed of if not.
The refund will be iniitated today which may require a 1-2 business days processing time to be visible in your bank statement. Please allow until Thursday of this week for it be reflect.
I hope this is satisfactory and apologize again for our delay in responding to your emails and phone calls.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank ful I can get a refund, also thankful I can keep the rug
I have been trying to get a hold of someone to return a rug purchesed on 4/18/20 but can't reach anyone via phone or email.
My order number is *** and I would like a return shipping label sent to my email: ***
I have been hung up on twice and no reply via email.
I would like someone to contact me or send me a shipping label to issue a refund.
Our customer service team addressed call was received to request return this morning at 9:26am. Our returns system has emailed a *** return label at 1:16pm today, 4/30/20. The tracking number for the return with *** is ***
The return will be refunded within 5-7 business days after the return is received.