eSaleRugs.com Reviews (%countItem)
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Address: 104 Williamson St, Fort Mill, South Carolina, United States, 29715-2238
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Trying to return per policy & no response to 2 emails and 3 phone call attempts, with on hold music for at least 45 min each. Case XXXXXXXX, XXXXXXXX.
Trying to return per policy & no response to 2 emails and 3 phone call attempts, with on hold music for at least 45 min each. Case XXXXXXXX, XXXXXXXX.
Order # ***. Received automated response to my email requests, but no details or return authorization or instructions. Purchase date was 5/26/2020. emails sent on 6/2, 6/9, 6/11. Phone attempts also on those dates.
Return Authorization for shipping and full refund, per their Policy shown on website.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the rug. The refund is being posted today and should be completely visible in the next 1-3 business days per standard processing time in your account statement, VISA ending in***
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely
We are satisfied with the resolution of this problem pending confirmation of refund. Refund promised in 1 to 3 business days. Thank you for helping resolve this matter. If refund not received in one week we will again contact you.
Respectfully
Unable to get an RMA number for rug return during our 30-day return time period.
On 5/22/2020, we ordered a 9 x 12 Heritage Rug (SKU #: XXXXXXXX) for $296. It was paid for with a credit card. The rug was delivered on 5/27/2020. Per eSaleRugs, we have a 30-day return window that starts on the date of delivery. I have tried calling eSaleRugs 4 times to get an RMA number and my longest hold time was 47 minutes before I hung up. I emailed the customer service email address on 6/5/2020 to get an RMA number and received an automatic reply with a Case number (XXXXXXXX) but didn't receive an RMA number. I emailed the customer service email address again on 6/8/2020 and again received an automatic reply with a Case number (XXXXXXXX) but didn't receive an RMA number. I called the customer service line on 6/9/2020 and was on hold for 21 minutes before I had to hang up. I faxed a request for an RMA number to XXX-XXX-XXXX on 6/9/2020. I would like to get help receiving an RMA number so that I can return the purchased rug.
I would like to receive an RMA number as soon as possible so that I am able to return the rug free of charge (as advertised) before my 30-day return window has expired.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
The return label submitted and will be emailed to you by tomorrow to *** If it would be helpful, I would like to offer a free pick up from*** so it won't require dropping off at their local facility. If so, please let me know in response here with what day would be best; they operate between Tuesday-Saturday for this pick up service.
I hope this is helpful and apologize again for the trouble reaching our team.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Please schedule the rug pick up on Tuesday, June 16, 2020.
I accept the response as it will allow me to get the rug returned in my "30-day window" for free returns.
eSaleRugs never scheduled for the rug to be picked up. They offered to have it picked up and asked what day I wanted FedEx ground to pick it up. I told them to have FedEx pick the rug up on Tuesday, June 16, 2020. I had to take the rug myself to a FedEx location.
Dear ***
I am terribly sorry for having missed the schedule date. I have submitted for the order to be refunded since the package has been dropped off and on its way to our returns facility.
The full refund should be visible in your original form of payment, Affirm, in the next 1-3 business days.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received notice of my refund.
I've made multiple attempts (phone and emails) to return order.
Need an RMA # to start my free return. 2 rugs that came in 2 different shipments.
Order # ***
Purchased 2 rugs #*** Dark Beige Monaco Rugs total $36.35
Rugs came in 2 different shipments. Need an RMA# to start my return for these 2 rugs. I've tried customer service multiple times and I can't wait for an hour or more on the phone.
Please email me the RMA # to help start this return process.
Please refund to CC and send RMA # for a free return, rugs came in 2 different shipments
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend this quickly, I have submitted for the order to be fully refunded without needing to return the rugs. I hope saving you further hassle of repacking and dropping off at FedEx would be helpful.
The refund is being initiated back to your original form payment, *** Pay, which will occur tomorrow and should only require a 1-3 day processing time to show full visibility.
I hope this is helpful and apologize again for the trouble reaching our team.
Sincerely
I need to return two rugs that I ordered a week ago. I have called twice and help for 45 minutes each time with no response.
I need to return two rugs before the 30-day deadline. I have sent four emails requesting return labels and have received no response. I have called twice and held for 45 minutes each time without getting an answer. I need to return these rugs.
Order ***
***
184 Meandering Drive
Lebanon, TN XXXXX
Phone: XXX-XXX-XXXX
I want to receive return labels and a refund.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend this quickly, I have submitted for the order to be fully refunded without needing to return the rug. I hope saving you further hassle of repacking and dropping off at FedEx would be helpful. I see that our team member Kiara did reply today with sending a return label for the rugs but we can disregard the return label and returning the rugs to hopefully ease the process.
The refund is being initiated back to your original form payment, AMEX ending 2010, which will occur tomorrow and should only require a 1-3 day processing time to show full visibility.
I hope this is helpful and apologize again for the trouble reaching our team.
Sincerely
I have been unable to reach the company via email or phone to return a rug I purchased on May 26.
I have been unable to reach the company via email or phone to return a rug I purchased on May 26. Order number is *** The rug was a 6' x 6' Pink Trellis Frieze Round Rug (SKU: XXXXXXXX) for $74.69 including tax. The rug ended up being too small for our space. They claim to offer "free returns" within 30 days but there is no way to print a return label on their site. I first emailed their customer service on June 4 for help with the return but never heard back. I have since tried calling their customer service phone number twice without reaching someone. I called today at 1pm CT and was on hold for 20 minutes before hanging up.
I want a full refund for the rug and I am happy to return it if they provide the shipping label.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend this quickly, I have submitted for the order to be fully refunded without needing to return the rug. I hope saving you further hassle of repacking and dropping off at FedEx would be helpful.
The refund is being initiated back to your original form payment, AMEX ending 2010, which will occur tomorrow and should only require a 1-3 day processing time to show full visibility.
I hope this is helpful and apologize again for the trouble reaching our team.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received the refund for the rug. Thank you for addressing this promptly!
Request return of my delivered 5X8 Classic Agra Rug, multiple damages. No response on line, by phone. Total price: $84.23. Paid in full by Visa.
After many hours and many days spent on line and on hold on phone, no response from Esalerugs. My 5X8' rug was delivered with multiple damages and I wish to return it for the full amount: $84.23 including sales tax.
The rug is "Classic Agra Rug 5X8" SKU:XXXXXXXX, $79.00 +$5.23 tax.=$84.23.
I checked with my credit card company, Visa, and was informed they have already made payment in full from my account to the esalerug company.
I am a senior citizen and thankful that I am able to try and recover that which I hope is not a loss in money to me. All I'm asking is to have then arrange to pick up the above product and make sure I receive a refund (not a credit) for the full purchase price.
I certainly appreciate any and all the help I can receive from you. This process with the Esalerug company has not been a positive experience at all so far.
Again, thank you for any and all the help you will give to me.
I would like the company to issue a pick up date so I can return my newly delivivered 5/x8 rug and issue a refund in full for the purchase price of $84.23 which has already been paid by Visa to the esale rug company. I do not want a credit, rather a full refund back to my credit card company. Visa (through Amazon) Chase bank. It is a shame that customers seeking "customer service" have to stay on hold on a phone line for hours at a time. I have tried several days/evenings this entire week to get through to no avail. I have sent e-mails and never have gotten any response re: this problem with the rug. Please help....and thank you in advance!
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend this quickly, I have submitted for the order to be fully refunded without needing to return the rug. I hope saving you further hassle of repacking and dropping off at*** would be helpful.
The refund is being initiated back to your original form payment, Amazon Pay, which will occur tomorrow and should only require a 1-3 day processing time to show full visibility.
I hope this is helpful and apologize again for the trouble reaching our team.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is acceptable. I thank the Revdex.com for their very timely manner in helping me with the problem.Also thanks to the timely response from the company in offering this acceptable resolution.
I purchased a rug and it is too big. No one will respond so I can return the rug. I have 30 days & A week is already passed. Please help.
Purchased May 25, 2020
Receipt ***
10X13 Gold Aqua Rug $392.00 plus taxes
I have 30 days to return for credit and I have spent the past 10 days trying to reach ESale Rugs by phone (sat on hold for a hour today with no response) and other calls were similar. I have emailed twice-no response. I just want to be able to return this rug and get my refund. Please help.
Refund
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
I have processed the return label which has been emailed to you at ***@austin.rr.com. The return label is also attached below. The rug pads are non returnable but due to the inconveniences experienced, have submitted for the pad to be refunded in full today, this refund should be visible in the original form of payment in the next 1-3 business days per standard processing time.
The rug will be refunded promptly upon return.
I hope this is helpful and apologize again for the trouble reaching our team.
Sincerely
Ordered two products and only received one and can't get a response from company.
I ordered two products on May 27. I reveived one of them on May 29. The order status says "unshipped". I have called 4 times and waited over 25 minutes each time and gave up. I have sent two emails to no response. At this point I just want to be refunded for the product not received. My order # is
I have ordered over 8 rugs from this company but at this point i just want my refund for the product not shipped.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
I see that the missing items were actually sold out so apologize that they did not arrive due to this. I have refunded both items not received, as well as both items shipped to you. The order is fully refunded for the inconvenience.
Again, apologize for the trouble reaching our team and look forward to your reply.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. I appreciate it.
I never received the refund nor the other order. It is still showing unshipped.
Dear ***
I am sorry for the issue.
On May 27th, there was one order:
***
May 26th
Order: ***
refund pending to MasterCard ***
I apologize that it was missed on my instruction on June 8th. This is prioritized to be completed today which should be visible in the next business day in your statement.
Sincerely,
Edward
Insufficient refund
I purchased three rugs. When they came in, the quality was so poor, I immediately called for a return. I had to wait an hour and a half for them to answer the phone, finally, I spoke to someone and she said they would email a return label in 2-3 business days. It never came. I emailed them, no response. I called back, an hour and twenty minutes for someone to answer this time, she said she would send a label for the two smaller rugs and to keep or donate the larger and I would get a full refund. I never got a label and only got a refund for the two smaller rugs. I emailed again (because I tried to call and after almost an hour, I hung up) and someone emailed back and said to keep all three rugs and I would be issued a full refund. I still haven't gotten it and I've emailed twice more.
FULL REFUND
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
I see the request to return was made several times. Two of the three items were refunded back to the original form of payment, Amazon Pay. The details of those refunds are as follows:
$28.80 on *** 28th
$18.00 on June 5th
There is a third item that appears to have been missed so I have submitted that to be refunded to you today, June 8th, which will fully refund the order. All three items are not required to return so please disregard the email from our returns department emailed to you on *** 22nd at 6:22pm with the return label.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely,
Edward
Can't get hold
Of customer service to return rug. On hold twice for over an hour no contact. We have claim number for return but no response
Case number.
Refund. Carpet nice but does not suit us
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the rug. The refund is being initiated today and should be visible in your original form of payment within 1-3 business days.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response. I am not a complainer but didn't know what else to do in your 30 day window return. Thank you ESales and I will look for the refund as you have advised. I definitely accept your response!
company sent the wrong rug. I have been trying to contact them so I can return it and get a refund. They guarantee free return shipping. No response
I ordered several rugs from Esalesrugs.com. One of the rugs they sent was the wrong rug and I have been trying to return it. I have called the company several times with no response. I have emailed them several times and only get an automated response with no follow up. The invoice number is XXXXXXX. The rug they sent in error is Vista Collection *** in Bone/Beige 6x9. I never ordered this rug but I was charged $116 for it. They claim on their website that there is free return shipping. I would like them to either arrange for the return of the rug or to issue me a refund. The other rugs they sent -that were the correct rugs that I ordered are beautiful. I just want to return the one I did not order that they sent in error.
Either arrange for free return shipping of the wrong rug or issue a refund and I will donate the rug they sent in error to a charity.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the rug. The refund is being initiated today and should be visible in your original form of payment within 1-3 business days.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is acceptable.
Have tried for 3 days to communicate with customer service to get an RMA # for my return.
Per the ESalesRugs return policy I have 30 days to return the rug I received on 6/2/2020. I have tried every day since then to communicate with customer service to receive an RMA # and complete my return. I have sent an email and have called numerous times to the customer service number. I'm starting to think they avoid your call to go past the 30 days and now you're stuck with a rug that doesn't look good in your space. My order number is*** for $69.00. After this I will not recommend nor buy from this company.
I would like a refund once they receive the rug.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the rug. The refund is being initiated today and should be visible in your original form of payment within 1-3 business days.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely,
Edward
(The consumer indicated he/she ACCEPTED the response from the business.)
They have handled my request
I ordered a rug and rug pad and was charged for both items. Only the pad was shipped and the company won't respond to email or phone calls.
On May 10th I ordered a rug and rug pad. My order total of $57.24 was charged to my credit card on May 10th. I received an email confirmation of my order #: *** via email on May 10th. I also received a second email on May 10th stating that my (non returnable) rug pad was shipped. On May 28th I received the rug pad, but sincetsince therthe had stillnstill been shipped (even though I was charged for it), I emailed customer service. I received an automated acknowledgement email stating that they will get back to be but to call for more urgent matters. After no response via email by June 3rd I called customer service. After being on hold for over 20 minutes with no answer I gave up.
I am seeking a refund of the charges and a cancelation of my order.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the pad. The rug was part of a systematic issue of inventory which should have sent you an email notifying of the issue and to offer any item up to $50 more than paid which we would send at no additional cost.
With the order being fully refunded, we're happy to extend this to you and ship any item up to $50 at no cost to you.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely
No customer service available via either phone or email, website difficulties.
On June 1st I purchased 2 rugs which came out as 2 separate transactions because I was bumped out of the site repeatedly. In fact, I believe the 2nd purchase went through technically after midnight, therefore showing as June 2nd. Order numbers: ***
In the difficulty of trying to get the second rug, which simply would not go through on the 1st order, the street number on order *** went through as being off by a few digits - The correct street address number is XXXXX York Rd (same as order***). I had also requested the 10% credit on both rugs (as advertised on the site for ordering 2 or more) since I attempted to place them on the same order but was prohibited in doing so by the website.
I sent an email to this effect early on June 2nd, after attempting to get through to the customer service number 3 times, waiting up to 40 mins repeatedly. I have also followed up with phone calls June 3rd & today June 4th, with the same poor result of no answer after remaining on the line for long periods, nor has there been any response to my email.
I again request that both are shipped to the correct address and that 10% discount is honored or to simply cancel both orders. I've dealt with this company in the recent past & am surprised to find that the service has suddenly fallen off sharply.
1. Confirmation that both items will be shipped to the correct address (listed in complaint). 2. That ten percent credit will be applied to both purchases. 3. Some explanation as to why there is no one answering the phone at customer service.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
I have been able to adjust $4 back on both orders which equates to the 10% discount for ordering two rugs at once. The mistyped address for item *** has unfortunately already delivered to the address provided, *** York Road:
***
This rug is now sold out, however, we are happy to replace it with any item up to $50 and reship to the correct address,***
Again, apologize for the trouble reaching our team and look forward to your reply.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responding quickly. It's baffling why it had to get to this point before reaching anyone in customer service, disappointingly after an item needs to be replaced.
Please tell me how to reference the credit toward the replacement rug, and when the first rug ordered will be shipped. Thank you for your attention to these points.
Want to return this rug. Unable to contact customer service by phone or email. Sent 2e mails they replied they would contact me, never happened.
Want to return rug. Unable to make contact by phone or e mail
Return rug
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the rug. The refund is being posted today and should be completely visible in the next 1-3 business days per standard processing time in your account statement.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely,
Edward
Received your e mail regarding this issue. The link you included from e saler stated I did not to return this rug, and I would receive a full refund in my account. As of this morning there is no refund in my account. I received an e mail telling me to print a return label to return the item. Not sure how I am to proceed in this matter as I am being told 2 different e mails. Very unsatisfied with this company. Poor customer service. Any assistance you can give me in this matter greatly appreciated. Please feel free to call me at ***. Thank you for your help.
Dear ***
I am very sorry for the issue.
This issue was totally my fault as I had missed the final step in sending this over to our accounting team to have the refund made.
This has been corrected today and the refund will be posted out today and visible in your account in the next 1-3 business days, VISA ending in***. Please do disregard the return label emailed to you as we will not require return of the rug in hopes to lessen any efforts needed to repacking the rug and dropping it off at a local***.
Further, I'll be happy to provide a $25 *** gift card emailed to you or a $50 store credit towards any order.
I hope this is helpful and apologize again for my genuine oversight.
Sincerely,
Edward
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate the most recent response from the seller, I have changed my Visa account #. Seller won't be able to refund to the closed account. I have no way to contact this company to give them my current. visa #. How am I to proceed now. Please advise
Dear ***
Thank you for your reply.
If the new card was issued and is with the same bank, it should automatically route to the new card number - as long as the account number remains the same. If not, the bank can be contacted and it is routine for them to send you a check for the amount in the event the account closed.
I have checked to be sure and did find that the refund was processed as completed from our side, the timestamp of the refund below:
$79.00 refunded 6/10/20 @ 12:25 EST to VISA
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund has been credited to my account. Overall, I would not ever recommend this company because of poor customer service.
False advertising
Ordered a rug. They Falsely advertise 30 day no hassle free returns and 24/7 telephonic customer service due to Covid. I ordered a rug, they sent me the wrong one and refuse to respond to my multiple emails and there is no such thing as their customer service phone line. We have spent hours on hold and no one responds.
Complete refund. I was willing to mail this back but there are no instructions on their website other than to contact their non existent customer service. At this point, they need to issue a refund and come pick it up.
Dear ***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching our team.
In hopes to amend the request expeditiously, have fully refunded the order and we will not require return of either rug. The refund is being posted today and should be completely visible in the next 1-3 business days per standard processing time in your account statement.
This level of service is absolutely unacceptable for our company's standards so I sincerely apologize again for the trouble reaching our support team and hope the actions taken are both helpful and satisfactory.
Sincerely,
Edward
I have repeated tried to contact esale rugs by phone and email to facilitate a return of a rug. I have had no response.
I placed an order ***) on May 7 of a 8'by 8' Santa Fe Round Rug. I paid for this through ***. I have waited on hold twice for 45 minutes each. I tried to email them but have been redirected to sales. I have run out of options, the request for returns needs to be requested by June 6.
I need them to contact me or provide me an email or phone number that actually works
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
The return label is emailed and also attached below. We're happy to offer a free pick up from your home as well so it won't require dropping off the rather large package at a nearby***. If this would be helpful, please let me know what day between Tuesday and Saturday would be best for you and I will have it scheduled at no deduction to you.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory. The refund for the order is set to be expedited once the return has been picked up.
Sincerely,
Edward
Trying to return purchased rug for refund. Cannot get response from co. By phone or email
Receipt number *** purchased 5/22/20. $42.51. 2x6'7 yellow chindi cotton runner rug. Paid with Visa card Cannot contact company. Tried calling and email. Policy allows 30 days for refund but cannot reach co to get RMA # For return
Full refund with RMA # for return
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the rug.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely,
Edward
I have made multiple attempts (through emails and phone calls) to contact the company to return my item but have not received a response.
Order #:***
Order Date: 5/22/20
XXXXXXXX 12' x 15' Cloud Gray Solid Shag Rug 1 $336.00 $336.00
Subtotal $336.00
Shipping $0.00
Sales Tax $23.52
Grand Total $359.52
I need to get an RMA # to start my free return.
A full refund to my credit card and a free return shipping label or free return pickup as promised on their website.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
The return label is emailed and also attached below. We're happy to offer a free pick up from your home as well so it won't require dropping off the rather large package at a nearby FedEx. If this would be helpful, please let me know what day between Tuesday and Saturday would be best for you and I will have it scheduled at no deduction to you.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely
(The consumer indicated he/she ACCEPTED the response from the business.)
My runner arrived late and the packaging was opened. The rug had an oil stain from the usps truck. I tried to reach out to them
.
I was unable to reach esale rugs by email or by phone. I would like a full refund for the rug and the runner. Both cheaply made and the the rug has an oil stain from the truck. I would like a return label and full credit for both items. Order
Full refund.
Dear***
I am very sorry for the issue reaching our customer service team.
We are experiencing higher than usual call volume while our agents are working remotely from home during the epidemic. We are also in communications with our ISP-based phone provider troubleshooting issues with our phone service so I apologize for the trouble reaching us to request the return.
In hopes to amend the request expeditiously, have fully refunded the order and will not require return of the rug.
Again, apologize for the trouble reaching our team and I hope this is both helpful and satisfactory.
Sincerely,
Edward