Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The seller refuses to respond or acknowledge that the product is not what was describedThe seller was allowed to sell items that were not described on Etsy's site Etsy makes money by connecting buyers and sellers Therefore, Etsy cannot just disclaim all responsibilityI would love to receive a refund from the seller but Etsy did not hold the seller accountable for misleading its buyers Etsy never questioned the seller when I presented all of the facts Etsy simply closed the case and gave me no option to hold the seller accountableThe seller was very well of how well protected she was by Etsy and immediately escalated the case without attempting to resolve the issue The seller's return policy says that they will do what it takes to make the buyer happy I agreed to the terms of Etsy's website based on the fact that I would at least receive an item that what was describedI provided substantial evidence in my case that the item was not what was described to me Etsy needs to hold the sellers accountable and not simply disregard customer complaints I have purchased numerous items from Etsy and have never had a problem When I am sold an item that is clearly not what was described to me, Etsy disclaims any and all responsibility and refuses to force the seller to help me
There is no business that can advertise one product on their website and sell you another As administrator of this site, Etsy has a responsibility to help me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

I have always been a huge fan of Etsy and supporter of hand made goods until recentlyI made a purchase from a seller on Etsy (***i) for a pair of wine glasses for my best friend's birthday, and the processing time was 3-weeksAfter weeks, I politely asked the status of my order (it had been a week since the birthday of the recipient), and the seller informed me that she messed up my order and then proceeded to blame me for her mistake since I did not message her about my custom order beforehand-- which I actually had done, but she didn't bother to lookShe did not apologize, and then told me it would be shipped in a couple of daysAfter another week, I filed a case against her since I had not received my order, and I wanted a refundAfter SEVEN WEEKS, she sends the order to my friend whom I have already informed that she would not be receiving the giftEtsy did absolutely nothing to help me get my money back, and just watched the seller call me a liar even though I had screenshots proving that I was being completely honestSo now, after eight weeks, my package has been marked as delivered and my case is closedThis woman STOLE MY MONEY and Etsy let it happenedI spent $on two wine glasses to be shipped no later than weeksI did NOT get the service I paid for and I'm appalled that Etsy thought that this was okayI'm totally embarrassed by the whole situation, and feel terrible that my best friend got her birthday gift a month late

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Until I receive the stated refunds into my bank account (which as of this am, 08/**/2016), this matter is not resolvedEtsy has failed to respond to many of my emails despite what they are statingThe only time I have been able to get Etsy, or Gary, the CS Rep to respond, is when the Etsy shop owner contacts themI am extremely disappointed in Etsy's lack of concern with getting my funds back to me in a timely mannerIt is now August **, It has been almost days since funds were taken from my bank accountAt this time and due to the fact that Etsy continued to tell me that refunds were issued when they were in fact NOT, I will never do business with them againThe customer inability to actually speak to a person at Etsy is ridiculousI have sent multiple emails to them asking for a call but apparently Etsy does not want to talk to its members/customersI am very, very disappointed and extremely concerned with Etsy' business practices!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

October *,
*** *** *** *** ***
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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesGretchen Basham (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the complaint, the Customer claims that she purchased a dresser from a seller on Etsy (the “Seller”) and that she has not yet received this item
Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Although Etsy is not directly involved in the transaction, in some situations we can attempt to mediate disputes between members through the Etsy case systemHowever, I see that the Customer did not open a case on Etsy for this order and, unfortunately, the day window to open a dispute for this transaction on Etsy has expiredThat being said, as a courtesy, an Etsy Administrator has now contacted the Seller in an attempt to facilitate a resolution to this matterIn the event the Customer requires additional assistance, we would encourage her to reach out to our Trust team directly (***
Etsy considers the matter closed at this time If you have any questions, feel free to contact ***
Sincerely,
Carly
Etsy, Inc

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Dear Mediator:
This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
In the rejection, the Customer has requested a refund for the purchase she made from a Seller on Etsy (the “Seller”)
To clarify, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com
I see according to our records that the Customer has filed a case on Etsy Since writing this rejection, this case was resolved by the Seller with a full refund via ***The Customer will need to check their *** account for this refundThe refund will not immediately be applied to their bank account balance or credit card but rather waiting for them in their *** account
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) for assistance
We’re sorry to hear that the Customer has been concerned over their experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) have not been deliveredThe Customer also states that Etsy has not assisted them in the dispute process
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com
I see according to our records that the Customer received a response from an Etsy Administrator on September ** outlining our case process In addition, Etsy intervened in the Customer’s case as of September **
We apologize that the Customer is upset with this procedure, however it is our intention that the Customer and the Seller have the opportunity to work out these reports directly Please note that an Etsy Administrator has updated the case again today with further direction
In the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly (***)
We’re sorry to hear that the Customer was concerned by this experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

Dear Mediator:
This letter sets further forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the rejection, the Customer states that her case for the dress she purchased from a seller on Etsy (the “Seller”) was reopened.According to our records, the Customer’s Not as Described case was reopened on May ** at her request, as she had previously been unable to supply additional proof the her dress order was significantly different from the Seller’s listing.On June *, after the Customer provided additional information in her case log, the Etsy Administrator assigned to this case determined, in accordance with our Terms of Use, that Etsy was unable to mediate this issue through the case system, as we did not find that there were material differences between the dress received and the item’s listing description and photographs
While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationEtsy considers this matter closed at this timeIf you have any questions, feel free to contact ***
Sincerely,
Camille
Etsy, Inc

December **, *** *** *** *** ***
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Dear Mediator:
This letter sets further forth Etsy’s position regarding the complaint dated November *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.The full Terms of Use are available here: ***
Etsy’s Terms of Use include Etsy’s Buyer PolicyThe Customer may wish to review this information, as it directly pertains to the concerns stated in the Customer’s complaintEtsy’s Buyer Policy can be found here: ***
In the rejection, the Customer states that Etsy has not assisted in the mediation of their dispute with a seller (the “Seller”) from whom they’ve made a purchaseAs was outlined in previous responses to the Customer’s complaint and is stated in Etsy’s Terms of Use, the Customer did not purchase this item from EtsyRather, the Customer has bought their item from the SellerTo further clarify, the Seller operates a shop on Etsy.com and is not an employee of Etsy.In accordance with Etsy’s Terms of Use, the Customer has released Etsy from any and all disputes which may arise with one or more users, or an outside partyThis means that Etsy is not responsible for providing further mediation or assistance to the Customer in resolving their concerns with the Seller directlyHowever, Etsy may have been able to hold the Seller responsible for providing a replacement or refund for the sign the Customer is not satisfied with, had we found the sign to be not as described in the Etsy case systemTo reiterate, the Customer’s ability to open a case has unfortunately expiredAs such, we are unable to formally investigate the Customer’s concerns and can not offer mediation with the Seller for this transactionTo be clear, because Etsy is a venue, once the option to open a case has passed we are unable to further mediate such disputesAt this time, the decision on whether or not to offer a refund based on the Customer’s claims is the sole responsibility of the Seller, as the Seller is the party with whom the Customer entered into this transaction withIt is our hope that sellers will practice good customer service, and will meet such requests from their buyersHowever, as a venue, we can not guarantee that this will be the caseThat said, we would like to assure the Customer that we have made a note of their experience on the Seller’s account and will continue to review their business practices, as sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from the Etsy marketplaceIf the Customer has additional questions, he may contact our Trust team at ***Etsy considers this matter closed at this timeIf you have any questions, please contact me at ***Sincerely,
Carly
Etsy, Inc

HORRIBLE I HAD AN UNFORTUNATE EXPERIENCE WITH BEATZWEAR BOUTIQUE SHE WAS AWFUL TO ME THREATENED ME CALLS ME NAMES INSULTS ME INSULTS ME AND ETSY REFUSES TO DO ANYTJING ABOUT ITI WISH I HAD NEVER GIVEN THIS PERSON MY BUSINESSSHE CANT SEEM TO READ INSTRUCTIONS ON A WORK ORDERR AND THEN REFUSES TO HELP SOMEONE RESOLVE AN ISSUE IN A PROFESSIONAL MANNER WITHOUT BEING RUDE TO THEMSHE ACTS LIKE THE *** *** ON SEINFELDETSY HAS DONE NOTHING TO FIX THE PROBLEM AT ALL AND DOESNT SEEM TO THINK SHE DID ANYTHING WRONG BY TALKING TO AND ABOUT ME THE WAY SHE HAS AND ALSO BY NOT READING WHAT I WRITE I WANTED!

Dear
Mediator:
This letter
sets forth Etsy’s position regarding the complaint dated April **, against
Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goodsTo use the site, each
individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of
Use.
Etsy’s
Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually
complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and
Etsy's officers, directors, agents, subsidiaries, joint ventures and employees)
from any and all claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected with disputes with one
or more users, or an outside party.”
In the
Complaint, the Customer states that she cancelled an order placed with an Etsy
seller (the “Seller”) but only received a partial refundTo clarify, the
Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a
shop on Etsy
According
to our records, the Buyer received a full refund on April **,
We’re
happy to see that this matter has been resolved between the partiesEtsy
considers this matter closed at this timeIf you have any questions, please
contact me at ***
Sincerely,
***
*** ***

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Dear Mediator:
This letter sets forth Etsy’s position regarding the rejection filed January *, 2015 against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’
As the Customer is aware, our Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.”
We have attached a screenshot of the email we sent to the Customer on November **, Due to the violations of our policies, we will not be reconsidering the Customer's account status at this time
As a result and in accordance with our policies, Etsy suspended the Customer’s accountEtsy considers this matter closed
Sincerely,
***
*** ***

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December**,
To: The Revdex.com
** *** *** *** * *** ***
*** *** ** ***
Via Email: ***
Re: Case # ***
Dear ***:
This letter sets forth Etsy’s position regarding the complaint dated December*, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase he made from a Seller on Etsy (the “Seller”) has not been delivered
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.com
Unfortunately, the Seller from whom the Customer ordered no longer qualifies to be a member of Etsy and will not be returning to the siteAlthough the Customer is unable to file a case for this order on Etsy, he can still open a refund claim based on his payment methodAs the Customer paid for this order via ***, Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf We would recommend that the Customer therefore contact ***, or their bank or credit card issuer, to see whether they are able to obtain a refundIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) for assistance
We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

October **
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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the complaint, the Customer claims that she purchased a coffee table from a seller on Etsy (the “Seller”) and that she has not yet received this item
Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records indicate that, on October *, the Customer opened a case for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case system.The Customer should note that, if the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review by an Etsy AdministratorIf the Customer does not participate in the case log and escalate this case, Etsy may close the case due to lack of participationIn the event the Customer requires additional assistance in escalating this case, or has further questions about this process, we would encourage her to reach out to our Trust team directly (***) for assistance
Etsy considers the matter closed at this time If you have any questions, feel free to contact ***
Sincerely,
Carly
Etsy, Inc

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*** ** ***
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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com
I see according to our records that the Customer is eligible to open a case on Etsy for this transaction as of today, August *, As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case system If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review
As the Customer paid for this order via ***, Etsy does not have access to their payment in order to initiate a claim for a refund We would recommend that the Customer therefore contact ***, or their bank or credit card issuer, if they wish to pursue this option
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) for assistance
We’re sorry to hear that the Customer has been concerned over their experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Etsy states that they have investigated this matter thoroughly, but, just because they did not find an issue at this time; it does not mean that the issue does not exist Also, they stated that we already received the benefits of the advertising service, however, per their own "stats" for our page, the ads did not generate any sales or increased traffic to our page; so their statement is not entirely true
Sincerely,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Etsy should not allow people to steal threw their website and defraud people Using a "reputable website" and then tell the customer oh wellThey claim to not be involved but jumped in the middle and told the seller what they did to us plainly stealing our money, was okEither be involved or Dont but Dont ride the fence to where the customer is the only party getting screwedTheft is theft and shouldn't be tolerated period!!! Also to be completely rude after the fact shame on the seller and Etsy!! Buyer beware!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not a resolutionWe are now contending with issues on our end involving the goodwill of our business, which Etsy has exacerbated in the reckless suspension of the accountWe have offered a hopeful solution in the desire to negotiate with Etsy but they have not been compliant in helpingMany, many people have reported this issue and we are fed up with the issues we are having'Unsolicited' emails are vague to determineBy any definition, any communication on Etsy is unsolicited if not prenegotiated, and in the interest of our business we contacted relevant buyers in the hopes of a dialogueWe are sorry that many people abuse this system but we do not wish to be caught in the crosshairsOur compromise is entirely reasonable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Dear Mediator:
This letter sets forth
Etsy’s position regarding the Complaint dated February **, against Etsy,
Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around
the world connect to buy and sell unique goods To use the site, each
individual must agree to Etsy’s Terms of Use and other site policies. *** *** (the “Customer”) is an Etsy
member and agreed with Etsy’s Terms of Use
Based on the information the
Customer provided, I was able to locate the Customer’s Etsy accountHowever, I
was not able to identify any purchases on Etsy matching her Complaint
According to her Complaint,
the Customer “ordered hats through their affiliate Chipmunks Trunk and have
not received them.” We are not affiliated with Chipmunks Trunk, nor is there
currently any Etsy member or shop by that name
Based on my research, it
appears the Customer may be referring to a purchase made from a website called *** Etsy is not affiliated
with this website, and, unfortunately, our Terms of Use do not apply to any purchases
made from other entities
We sincerely hope the
Customer is able to resolve this matter with Chipmunks TrunkWe consider this
case closed at this timeIf you have any questions, feel free to contact me
at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They ESTY even point out the account is NOT ACTIVE has not been SINCE I want this account closedIf they were going to credit me back $and something why wasn'tthis applied to the balance they say I owe and the account closed? makes no sense to me. Close this account already are they so petty and money hungry that they will continue to bill me every month for YEARS? years to be exact for something I don't use bottom line they credited me back more than what they say I oweThey leave the account open They will not close it unless I pay the $2.00 RidiculiousPeople beware of this site and it's practices they are die hard and will chase you to the ends of the earth and bill you for yearsfor something you don't use then wont' close your accountover $2.00, but then give you credit for more than what they say the balance islet's stop the ** and the push and pull it's about power here not the consumer I would have no problem paying for something I use or had usedbut it's been years and they ESTY leave this account open for years over $2.00??? it's great to be in AMERICA.!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***