Event Tickets Center

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] Service Fee – When placing an order on EventTicketsCenter.com, a customer must enter credit card information, then review order to get to the next page where the total ticket price, service fee and any delivery charges are shownThe order cannot be completed until the customer agrees to the ticket price, service fee and any delivery chargesIf the customer was unhappy with the ticket price, the service fee or anything else with the website they could have cancelled the transaction and purchased tickets on another websiteAll sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: http://www.eventticketscenter.com/Page.aspx?PageID=EventTicketsCenter.com clearly showed [redacted] the price and service feeOur policies also state that all sales are finalWe are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com South Kirkman Road, Suite Orlando, Florida [email protected] Submitted Via website 4-7-

Initial Business Response / [redacted] (1000, 15, 2016/03/04) */ Re: [redacted] - StLouis, MO Revdex.com CASE#: XXXXXXX Order XXXXXXXX / XXXXXXXX Thank you for bringing this matter to our attentionWe would like to address these comments EventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our website [redacted] placed orders through our website for event ticketsThe tickets were clearly marked TAILGATE meaning they are for access to a Tailgate party in the stadium parking lot and did not indicate they include vehicle parkingAs a rule we do not provide refunds in these types of situationsWe will make an exception in this case We will issue [redacted] a refund of $covering the full amount of both orders Please have [redacted] confirm his mailing address and we will issue a check in his name Thank you for letting us resolve this EventTicketsCenter.com [redacted] @eventticketscenter.net Submitted Online 3-3- Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionWe would like to address these commentsEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our website [redacted] placed an order for tickets on EventTicketsCenter.comTickets are listed by sellers who determine the listing price of the ticketsOur policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value Policies can be viewed here: http://www.eventticketscenter.com/Page.aspx?PageID=In addition, on each page of our website it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” There was no attempt to mislead this customer that EventTicketsCenter.com is the venueWe are not the merchant of record for this order and will not issue a refundThank you for letting us respondEventTicketsCenter.com [redacted] @eventticketscenter.net Submitted Online 3-31-

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionWe would like to address these commentsEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteTickets are listed by sellers who determine the listing price of the tickets [redacted] viewed tickets on EventTicketsCenter.comThey could not have been redirected from TicketmasterOur website is clearly listed with text and logo that says Event Tickets CenterWhen ordering over the phone, the customer service department clearly states “Event Tickets Center”There is no mention made of TicketmasterBefore an order is completed, each customer service representative tells each phone customer that Event Tickets Center is a secondary market for ticketsThe customer must also agree to the terms and conditionsThe pricing of the tickets and any services fees and shipping are also reviewed with the customerOur policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value Policies can be viewed here: http://www.eventticketscenter.com/Page.aspx?PageID=In addition, on each page of our website it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” There was no attempt to mislead this customer that EventTicketsCenter.com is the venue or Ticketmaster and our pricing was clearly listed on the checkout and stated by the customer service representativeAlso, the tickets were sold at the price exactly as quoted on the phone to [redacted] ***She agreed to the price before the order was completedWe are not the merchant of record for this order and will not issue a refundThank you for letting us respond EventTicketsCenter.com [redacted] @eventticketscenter.net Submitted Online 9-14-

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] Delivery – The legitimate tickets [redacted] ordered were delivered by FedEx and signed for by someone with the same last nameThe tickets were the tickets she ordered All sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: http://www.eventticketscenter.com/ [redacted] We are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com [redacted] Orlando, Florida [redacted] @eventticketscenter.net Submitted Via website 2-22-

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] All sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: http://www.eventticketscenter.com/Page.aspx?PageID=Price – [redacted] places an order for tickets on EventTicketsCenter.comOn our website it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” Also, it is stated on our checkout before he placed an order that: “We are a resale marketplace, not the ticket sellerPrices are set by third-party sellers and may be above or below face valueAll sales are final.” If the customer was unhappy with the ticket price or anything else with the website they could have cancelled the transaction and purchased tickets on another websiteWe are sorry the customer is unhappy but we are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com [redacted] Orlando, Florida [redacted] @eventticketscenter.net Submitted Via website 7-27-

Final Consumer Response / [redacted] (2000, 8, 2016/02/17) */ Thank-you for your quick responseHowever, over the weekend we seem to have resolved this IssueThey have offered to refund my money see attached letterwe can close this file for now pending actual receipt of funds

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the tickets We also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] All sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: http:/ [redacted] Service Fee – When placing an order on EventTicketsCenter.com, a customer must enter credit card information, then review order to get to the next page where the total ticket price, service fee and any delivery charges are shownThe order cannot be completed until the customer agrees to the ticket price, service fee and any delivery chargesIf the customer was unhappy with the ticket price, the service fee or anything else with the website they could have cancelled the transaction and purchased tickets on another websitePrice – [redacted] an order for tickets on EventTicketsCenter.comOn our website it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” Also, it is stated on our checkout before she placed her order that: “We are a resale marketplace, not the ticket sellerPrices are set by third-party sellers and may be above or below face valueAll sales are final.” We are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com [redacted] Orlando, Florida [redacted] @eventticketscenter.net Submitted Via website 7-18-

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionWe would like to address these commentsEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our website [redacted] placed an order for tickets on EventTicketsCenter.comTickets are listed by sellers who determine the listing price of the ticketsOur policies state that: Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket requestDelivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLERTotal:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and DeliveryPolicies can be viewed here: http:// [redacted] In addition, our checkout clearly shows a breakdown of the ticket price, service fee and delivery chargesThere was no attempt to mislead this customerWe are not the merchant of record for this order and will not issue a refundThank you for letting us respondEventTicketsCenter.com [redacted] @eventticketscenter.net Submitted Online 4-6-Tell us why here

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the tickets We also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] ***Price – [redacted] placed an order for tickets on EventTicketsCenter.comOn each page of our website it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” Also, it is stated on our checkout that: “We are a resale marketplace, not the ticket sellerPrices are set by third-party sellers and may be above or below face valueAll sales are final.” All sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: http://www.eventticketscenter.com/ [redacted] Service Fee – When placing an order on EventTicketsCenter.com, a customer must enter credit card information, then review order to get to the next page where the total ticket price, service fee and any delivery charges are shownThe order cannot be completed until the customer agrees to the ticket price, service fee and any delivery chargesIf the customer was unhappy with the ticket price, the service fee or anything else with the website they could have cancelled the transaction and purchased tickets on another websiteWe are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com [redacted] Orlando, Florida [redacted] @eventticketscenter.net Submitted Via website 2-22-

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] ***All sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: [redacted] For all phone call orders, customers are told about the policies before the purchase is finalizedTicket Delivery – Some venues will not release tickets until shortly before the eventWhen placing an order with Event Tickets Center, [redacted] could read the notes on her tickets, which state that the tickets will be delivered by December 8, Price – [redacted] began her search for tickets on EventTicketsCenter.comShe would have seen on our website where it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” Also, it is stated on our checkout before she placed her order that: “We are a resale marketplace, not the ticket sellerPrices are set by third-party sellers and may be above or below face valueAll sales are final.” If the customer was unhappy with the ticket price, the service fee or delivery they could have cancelled the transaction and purchased tickets with another providerWe are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com [redacted] Orlando, Florida [redacted] @eventticketscenter.net Submitted Via website 9-18-

Re: [redacted] A [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionWe would like to address these commentsEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteTickets are listed by sellers who determine the listing price of the tickets [redacted] or [redacted] A [redacted] placed an order for tickets on EventTicketsCenter.comOur policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value Policies can be viewed here: http://www.eventticketscenter.com/Page.aspx?PageID=In addition, on each page of our website it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” The checkout page and receipt clearly stated that the tickets [redacted] or [redacted] A [redacted] ordered are for Upper Level Row There was no attempt to mislead this customer that the tickets ordered on EventTicketsCenter.com were front row tickets and our policies state that prices can be above or below face priceWe are not the merchant of record for this order and will not issue a refundThank you for letting us respond EventTicketsCenter.com [redacted] @eventticketscenter.net Submitted Online 5-16-

As we have said all sales are final.In addition, [redacted] was repeatedly instructed how to download his ticketsThe link was tested multiple times and found to be workingAlso, the supplier sent the tickets directly to Jared Allen for him to print.It is the customer’s responsibility to download and print the tickets.We are not the merchant of record for this order and will not issue a refund

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] ***All sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: http:/ [redacted] /Page.aspx?PageID=If the customer was unhappy with the ticket price or anything else with the website they could have cancelled the transaction and purchased tickets on another websiteWe are sorry the customer is unhappy but all sales are final, we are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com [redacted] Orlando, Florida [redacted] @eventticketscenter.net Submitted Via website 9-26-

Initial Business Response / [redacted] (1000, 15, 2016/03/04) */ Re: [redacted] ***- StLouis, MO Revdex.com CASE#: XXXXXXX Order XXXXXXXX Thank you for bringing this matter to our attentionWe would like to address these comments EventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our website The policy clearly stated on our site says if an event is cancelled we will issue a refundIn this case the event time was changedThe tickets purchased for the original time would be honored at the new time We understand however, this was during a large snow event and we will make an exception for [redacted] *** We will issue [redacted] a refund of $covering the full amount of the order Please have [redacted] confirm her mailing address and we will issue a check in her name Thank you for letting us resolve this EventTicketsCenter.com [redacted] @eventticketscenter.net Submitted Online 3-3-

Re: [redacted] - StLouis, MO Revdex.com CASE#: [redacted] Order [redacted] Thank you for bringing this matter to our attentionEventTicketsCenter.com is a secondary marketplace for finding event ticketsWe are not the merchant of record and do not process the transaction nor handle the ticketsWe also do not list the tickets on our websiteThe listing sellers determine the listing price of the ticketsWe would like to address the comments made by [redacted] ***Price – [redacted] placed an order for tickets on EventTicketsCenter.comOn each page of our website it is clearly stated that: “Prices are set by third-party sellers and may be above or below face value.” “ETC is a resale marketplace, not a box office or a venue.” Also, it is stated on our checkout that: “We are a resale marketplace, not the ticket sellerPrices are set by third-party sellers and may be above or below face valueAll sales are final.” All sales are final - There is a clear statement before placing an order that says: “By clicking Place Order, you are agreeing to EventTicketsCenter.com's terms & conditions.” In the terms & conditions, our policies state that: All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value The policies can be viewed here: http://www.eventticketscenter.com/Page.aspx?PageID= Service Fee – When placing an order on EventTicketsCenter.com, a customer must enter credit card information, then review order to get to the next page where the ticket price, service fee and any delivery charges are clearly visible to the customerThere is no way for the order to be placed without the service fee being shown to the customerIf the customer was unhappy with the ticket price, the service fee or anything else with the website they could have cancelled the transaction and purchased tickets on another websiteWe are not the merchant of record for this order and will not issue a refundThank you for letting us respond Sincerely, EventTicketsCenter.com [redacted] Orlando, Florida [redacted] @eventticketscenter.net Submitted Via website 1-25-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I hAVE CHECKED MY CREDIT CARD AND THERE HAS BEEN NO REFUND PROCESSED AS OF YET HOW DO I CONTACT SOMEONE TO FIND THE STATUS OF MY REFUND? Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was told I would be given the tickets by mailI have not recieved anything by mail or by email2nd of all, it is very hard for me to talk to customer service because I can not understand the accents of the last agentsI was told they would be sent to me and now they are just trying to cover them selves Sincerely, [redacted]

We are a secondary ticket marketplace where sellers list their tickets for saleWe do not set the prices nor carry any ticket inventory.Every page on our website clearly states, "ETC is a resale marketplace, not a box office or venueTicket prices may be above face value."In addition, our ticket listing page states:We are a resale marketplace, not the ticket seller.Prices are set by third-party sellers and may be above or below face value.Your seats are together unless otherwise noted.All prices are in USD.Furthermore, [redacted] received the tickets she orderedThe ticket listing was clearly marked as Section: GA and Row: GAThere was no indication of any seats in a specific section or row