Evine

Evine plays long enough to get the better business off their back but resolves no issues a customer has... this Bridgette girl is the rudeness person I have ever spoken to and lacks complete professionalism. They erase negative reviews of products so customers don't get the real sense of how poor their products are and lure them into buying. Evine is just sham extension arm of the scam being run by Invicta. the federal trade commission is already looking into both and my complaint will assist..stay away ..far away from either one of these companies ..research their old name SHOPNBC ..very telling .. I will get all my money back ..one way or another ..they'll spend more on legal fees defense than just to resolve the issues for the customers

Initial Business Response /* (1000, 5, 2015/09/30) */
Dear Mr. [redacted],
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent order.
Our records indicate that on September 24, 2015 you placed order number XXXXXXXXX for a Vizio 49"...

4k Smart LED-Backlit LCD TV w/ 2 year Warranty requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine Live. Orders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePay. Evine Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
In addition, once the order was cancelled we sent an electronic reversal to your card issuer requesting the funds be released as we would not be presenting the charge. Please follow up with your bank to ensure these funds have been released.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
K. [redacted]
Credit Payments Lead
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You need to change the way you have it posted about pulling a credit report. When someone selects value pay a box must pop up that explains you are going to pull a credit report and they must enter their social security number and agree to this. I never gave you my social security number therefore I legally did not give you permission to do a hard pull on my credit. I know my legal rights and the way you are conducting business is wrong. Please do not tell me if there is anything you can do for me to contact you because there is nothing you can do for me except make it more clear and discrimination free for the rest of your future shoppers. Take some pointers from HSN and QVC who have been in business for years and not changing names every year. Good luck with this name and the next and the next and the next

Dear [redacted],

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We have received your complaint from the Revdex.com regarding the 58 “Vizio 4K Smart TV (order# [redacted]).  I apologize for any inconvenience this has caused.
 
During our conversation on October 12, 2016, I advised you to contact the delivery company to set up an appointment for pickup and that once this has been done to contact me back. Once we get confirmation that the TV was received I will issue you a refund.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Dear [redacted],

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We have received your complaint from the Revdex.com regarding your return of the Safavieh Carolina chair (order#[redacted]).  I apologize for any inconvenience this has caused.

Per our conversation on April 1, 2016, I explained that there was an unforeseen delay in processing your refund. I apologized for this delay and advised you that I have processed a full refund to the EVINE credit card that was used on the order. The refund can take 3-5 business days to process back to your original method of payment. This time frame depends on your financial institutions processing time.

If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]between the hours of 9am-5:30pm EST, Monday through Friday.

Thank you for your understanding and cooperation.

Sincerely,


Bridget [redacted]
Executive Resolution Office
EVINE Live

CC:  Revdex.com
[redacted]

Initial Business Response /* (1000, 5, 2015/12/21) */
Dear Ms. [redacted],
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order.
Our records indicate that on October 14th, 2015 you placed order number XXXXXXXXX for a Nuvision 7.85"...

Intel 1GB/16gb Tablet requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
Kim [redacted]
Credit Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Evine is no different from qvs or HSN who do not do a credit check. I was not aware that a credit check would be done let alone a hard inquiry that stays on the credit report for 2 year just for the ability to purchase a product over a six month time frame. It should be made more visible and appears to be very deceiving. The order would not have been place if the terms were clear.

Initial Business Response /* (1000, 5, 2014/03/04) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your order for the Elizabeth Grant 6 Caviar Resolutions (Order [redacted]). I apologize for any inconvenience this has caused.
During our...

conversation on March 4, 2014, I advised you that since you were advised that the future ValuePays would be waived, I have removed the remaining three ValuePayments of $9.89, $9.89 and $9.91. You no longer have an outstanding balance with ShopHQ.
As previously discussed, your ShopHQ credit card has been closed per your request and any balance remaining will be mailed to you as a check from GE Capital Retail Bank. For further questions regarding your account status for the ShopHQ credit card, please contact GE Capital Retail Bank at [redacted].
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 6, 2015/07/07) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. I would like to thank you for considering EVINE Live for future purchases and taking the time to share your concerns with us regarding your recent...

experience.
After reviewing your account, we have found your value payments had gone over 30 days past due on four orders. Due to this, the ValuePay option was removed from future purchases; however, due to your recent experience and previous history with us, I have reinstated the payment option effective immediately.
EVINE Live does not report to the Credit Bureaus, so this will not reflect against your credit ratings. We apologize for any inconvenience you may have experienced as a result of this and hope that you continue to do business with EVINE Live in the future.
If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
Credit Collections Lead
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response however, I was not given any notice by, letter or email or phone call in regards to knowing about past due payments. I had to battle to get a letter showing I owed money. It should not be this way. I hope in the future Evine Live customers are given information about their accounts upon request. I have a right to know and should be given any documentation I request about my account so I know what I'm being charged. They know this and did not provide it to me. The credit department needs to change how they communicate with customers. Being rude and condescending is not the way to treat customers. Especially for under $20.00. Or in my case $18.05.

Dear [redacted],

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We have received your complaint from the Revdex.com regarding your return of the Kalorik digital slow cooker (order#[redacted]).  I apologize for any inconvenience this has caused.

Per our conversation on March 28, 2016, I advised you that a full refund did process on March 26, 2016 to the MasterCard that was used on the order. The refund can take 3-5 business days to process back to your original method of payment. You had indicated you paid for the return postage. I advised since the item was defective we would be happy to reimburse your postage paid, providing you could fax me the receipt. Our fax number is ###-###-####.

If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.

Thank you for your understanding and cooperation.

Sincerely,


Bridget [redacted]
Executive Resolution Office
EVINE Live

CC:  Revdex.com
[redacted]

I am rejecting this response because: As I told your Secretary, I had called about 2-3 months earlier and spoke with one of your cs rep. And as I stated in my original complaint, IT IS NOT MY FAULT OR MY PROBLEM if YOUR employee did not handle a simple request, well I don't know what to say but, maybe you need to send your side kick and your cs reps. to LEARN HOW TO TREAT CUSTOMERS FROM HSN OR QVC because they don't have  people like  your employees.  BUT IT IS UNFORTUNATE THAT YOU DON'T HAVE THOSE TYPE OF EMPLOYEE.
 
As I stated before. All I want is all of my money back that I PUT DOWN on the sheets, plus shipping and handling, and that will be fine. due to the
fact that your employee did not do the change of address , as I requested and the rude unprofessional treatment from your secretary. which was unacceptable. I DID FIND OUT THAT THIS COMPANY HAS QUITE A FEW COMPLAINTS...

I am rejecting this response because:
This still does not tell me WHY this happened to begin with, my account is now OK, but not then, I could never find out WHY, this is what I want to know, and how come it was not cleared up when I did find out and called, someone was supposed to call me back if they could not process the payment on my account.  This did not happen at all, I can send a statement that shows I have almost $2,000.00 credit left on my account and no one bothered to call me to say it could not be posted.  I just want to know WHY this happened to begin with when I have a credit line of almost $5,000 and only had $2,000.00 in charges, why was this account put on credit hold to begin with, no one has ever been able to tell WHY and why now my account is OK, except that I am on credit hold.
Thank you.
[redacted]

Initial Business Response /* (1000, 5, 2014/05/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding collections activity on order [redacted]. I apologize for any inconvenience this has caused.
During our conversation May 9, 2014, I advised...

you that after reviewing this matter, our representative should have opened a claim in regard to the package you reported missing in August 2010. We are issuing a refund for the payment of $48.18 that you had made for this item, as well as ceasing collections activity on your account.
If you need further assistance, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EDT, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

I ordered a toy for my son for Christmas in November 2016. As soon as I placed the order, I realized the address on the email confirmation was wrong. I contacted the customer service and they said they were going to change the address and send it to my new address. After a month the item was not received and logged into their website and check on my item, it was delivered to the save address I asked them to changed. I contacted the customer service and I was told it was too late to change the address even though I contacted them less than 15 minutes after the order was placed. When I contacted them again I was told they cannot do anything about it. My money was not refund and I did not receive the item purchase. My advice to all, please stay away from this company and don't do any business with EVINE

Initial Business Response /* (1000, 5, 2015/03/13) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding a return of an Anuschka handbag (order# XXXXXXXX)
Our records indicate this order was delivered to you on November 22, 2014, which...

qualified for our extended holiday return policy. Had your return been post-marked by January 31, 2015, the return would have been accepted and processed; however, we did not receive this item until February 25, 2015, which was then returned back to you as the return period had expired.
During your conversation with our Customer Service Supervisor, [redacted], on March 5, 2015, she worked with you and approved three jewelry items purchased in January as late returns, but advised you we would not be able to accept the handbag or any other item going forward outside of the return policy.
The information provided to you on March 5, 2015 is correct and we are unable to accept the Anuschka handbag as a return.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/05/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Samsung TV (order# XXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on May 9,...

2014, I advised that the freight company Pilot will be picking up the damaged TV and provided you with the tracking number (XXXXXXXXX) and phone number (XXX-XXX-XXXX) to contact them.
On May 13, 2014, it was brought to our attention that Pilot had the incorrect address and phone number for you. I left you a voicemail advising that this was being corrected, and advising that I have issued credit for the order. Please allow 3-5 business days for the credit to reflect with your issuing bank. Please note, although credit has been issued, the TV does still need to be picked up and returned.
In the meantime, if you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear [redacted],
We have received your complaint from the Revdex.com in regard to phone calls you are receiving. I apologize for any inconvenience this may have caused.
A Supervisor from the Credit Department...

attempted to reach out to you via the telephone number on file in an attempt to resolve this matter for you; however, a male answered the phone and was unfamiliar with the name of the person we were trying to reach.
As for the number that you are claiming to have received calls at, we confirmed that the number had been previously dialed. Once communication was made with someone advising us that it was not a correct contact number, it was removed from our records so it would not be called again.
We encourage you contact us if you have any further questions. With the limited information provided to us, we were not able to identify a ShopHQ account for you. You may reach us via telephone at [redacted] between the hours of 9am-9pm EST, Monday through Friday or 10am-3pm EST, Saturdays.
Thank you for bringing this matter to our attention.
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com

Initial Business Response /* (1000, 11, 2015/04/09) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding a recent return (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
In your complaint, you state that you used our...

pre-paid SmartLabel to return this package. When a customer uses this label to return merchandise, EVINE Live is able to track the return using associated tracking numbers for the carrier. In this case, the numbers associated with your return did not track, and an investigation was started.
As a courtesy in this case, a return was processed on your order on March 31, 2015. You may disregard the claim forms that were mailed to you on March 27, 2015. Please understand that should a similar claim be made in the future, EVINE Live will not be able to make this type of exception, and you will be required to fill out the necessary claim forms.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/08/19) */
Dear [redacted]
We have received your complaint from the Revdex.com regarding the refund for your Invicta Bone Collector watch (order XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted...

to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

I am rejecting this response because:
While I was assured that my feedback would forwarded on to their Merchandising team and Simmons to see if in the future EvineLive could offer Simmons Mattress' to their customers who reside in Hawaii; My requests for contact NOW to see if an agreement could be made was met with a flat "No".  I believe in the validity of my argument, that I reside in close (accessible) proximity to the plant. I was even willing to pick it up but EvineLive was completely inflexible.
I explained that I made additional purchases from them, specifically for this product. Apologizing, without any good faith effort on their part to resolve the dilemma, leaves me to question their operation.
[redacted]

Initial Business Response /* (1000, 8, 2015/01/05) */
Response sent 12/23/14:
Dear [redacted],
Thank you for your email. We apologize that your order for the Unlocked Apple iPhone 5c Smartphone (Order [redacted]) was cancelled. We regret any inconvenience regarding the authorization on...

your credit card. When an order is placed using a credit card, an authorization is sent to the financial institution in order to verify that the funds are available. ShopHQ does not charge your credit card until the order has shipped.
When an order is cancelled, an authorization reversal is sent to your financial institution three times daily. It is the responsibility of your financial institution to accept or deny the authorization reversal. Upon review, we show that we notified your financial institution of the cancellation on December 22, 2014. The authorization reversal was approved. Typically funds are released within 3 to 5 business days. We recommend that you contact your financial institution for more information.
Please feel free to contact us again if you have any further questions or concerns at [redacted].
Sincerely,
[redacted]
Credit Payments Manager
ShopHQ
CC: Revdex.com

Worse customer service I have ever experienced (beside paint zoom; their vendor). They were all great until they realized I called in to complain. A good business make sure their customers are satisfied even if they already have their money. Do not hang up on a customer because you don't have an answer. Find the proper resolution or get a manager.
Directing me to the issue (Paint zoom customer care) is not what you want to do to keep a customer. Never again will I order from EVINE and will spread the word. You choose these venders and sure ensure your customers by ordering through you they will be satisfied with your vendors. Lost a customer and will spread the word why.