Evine

Initial Business Response /* (1000, 5, 2014/05/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Samsung TV (order# XXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on May 9,...

2014, I advised that the freight company Pilot will be picking up the damaged TV and provided you with the tracking number (XXXXXXXXX) and phone number (XXX-XXX-XXXX) to contact them.
On May 13, 2014, it was brought to our attention that Pilot had the incorrect address and phone number for you. I left you a voicemail advising that this was being corrected, and advising that I have issued credit for the order. Please allow 3-5 business days for the credit to reflect with your issuing bank. Please note, although credit has been issued, the TV does still need to be picked up and returned.
In the meantime, if you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 8, 2015/01/05) */
Response sent 12/23/14:
Dear [redacted],
Thank you for your email. We apologize that your order for the Unlocked Apple iPhone 5c Smartphone (Order [redacted]) was cancelled. We regret any inconvenience regarding the authorization on...

your credit card. When an order is placed using a credit card, an authorization is sent to the financial institution in order to verify that the funds are available. ShopHQ does not charge your credit card until the order has shipped.
When an order is cancelled, an authorization reversal is sent to your financial institution three times daily. It is the responsibility of your financial institution to accept or deny the authorization reversal. Upon review, we show that we notified your financial institution of the cancellation on December 22, 2014. The authorization reversal was approved. Typically funds are released within 3 to 5 business days. We recommend that you contact your financial institution for more information.
Please feel free to contact us again if you have any further questions or concerns at [redacted].
Sincerely,
[redacted]
Credit Payments Manager
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/11/25) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the quality of the Slimming Options High Density Leggings that were purchased (order # XXXXXXXXX). I apologize for any inconvenience this...

has caused.
During our conversation on November 25, 2015 I advised you that EVINE Live would approve a late return for this order. I also emailed you a prepaid SmartLabel for the products to be returned. I advised you that once items are received at our returns department, a refund would be issued to the original method of payment that was used to place the order.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9:30am-6pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted] of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/03/04) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Simmons BeautyRest Recharge Line Sierra Madre Plush Mattress (order XXXXXXXXX). I apologize for any inconvenience this...

has caused.
During our conversation on February 24, 2016, I advised you that I would reach out to Simmons to assist with the pickup. On March 4th, you had advised me that you contacted MXD and have a pick up scheduled for Monday morning.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
EVINE Live
Executive Resolution Office
CC: Revdex.com

Dear Mr. [redacted],


This letter is in response to your recent Revdex.com inquiry.  It appears that our previous communications with you did not explain the issue as well as you would have liked. 

You had stated that EVINE Live pulls credit on every single purchase each day. We pull credit periodically as warranted by your account balance. EVINE Live is extending you credit because we ship merchandise to you before full payment is received. We are not notified in advance which order will prompt a credit evaluation. We have several disclaimers on our website www.evine.com and on our programming.


Sincerely,




K. [redacted]
Credit Payments Lead

CC: Revdex.com

[redacted]

Initial Business Response /* (1000, 5, 2015/12/31) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the late return extension requested for the APPLE WATCH SPORT BUNDLE WITH ACCESSORIES BLUE/BLACK 42MM Item 459-270( Order XXXXXXXXX) . I...

apologize for any inconvenience this has caused.
During our conversation on December 31, 2015 I advised, that the item that you purchased was a vendor item. I advised that I would have to get in contact with them and ask if they would allow a late return for your return. I also stated that as soon as an updated was received from them I would follow up with you to give you the results.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9:30am-6pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted] of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand their response of requesting additional time to hear back from the "vendor", but taking a return on a item during the holiday season should be a simple process. Claiming that I ordered too soon for the holiday season does not seem valid considering I ordered the very end of September and the item wasn't even shipped till October. I feel I am being penalized by a company for shopping for a christmas gift they consider too early.
Any other company such as HSN or QVC would accept the return no questions ask and give a full refund. I know this for a fact because I have NEVER had any issues with any other mail order company. I do not feel that I am requesting anything unreasonable. If Evine cannot accept a return for a holiday gift, I would not do any further business with them.
Also, it's not like this item is not still being sold, it's an Apple watch that is still being sold on their website. So I don't understand the problem
Final Business Response /* (4000, 9, 2016/01/05) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the late return extension requested for the APPLE WATCH SPORT BUNDLE WITH ACCESSORIES BLUE/BLACK 42MM Item 459-270( Order XXXXXXXXX) . I apologize for any inconvenience this has caused.
During our conversation on January 5, 2016, I advised that the item that you purchased was a vendor item. I advised that I would have to get in contact with them and ask if they would allow a late return for your return. Your late return was accepted and a refund has been issued to your original method of payment that was used.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9:30am-6pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted]
Office of the President
EVINE Live
CC: Revdex.com

Dear [redacted],
We have received your complaint from the Revdex.com regarding an order that was returned to you. I apologize for any inconvenience this has caused.
During our conversation on March 10, 2016, I advised you that when you returned your original...

Auto-Delivery order from May 2015 (O# [redacted]) you did not mark the return form to cancel future Auto-Delivery shipments. EVINE Live shipped your next installment (O# [redacted]) on July 15, 2015. The tracking for this order shows that it was delivered on July 24, 2015, and that it was not refused until August 22, 2015. When the order arrived at EVINE live it was refused as it was beyond EVINE Live's 30 day return policy.
I apologize, but EVINE Live cannot accept returns beyond our stated 30-day return policy
If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at d[redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Roman",serif; font-size: 10pt;">Dear [redacted],

We have received your complaint from the Revdex.com regarding your purchase of the Simmons BeautySleep “Edgemoor” Luxury Firm Pillowtop Mattress Set (order#[redacted]).  I apologize for any inconvenience this has caused.

Per our conversation on May 2, 2016, I advised you that at this time we cannot ship large items to Alaska, Hawaii or Puerto Rico. This information would have been on displayed the “web crawler” during the show and also made available on our website. Our host mentioning the 14 locations throughout the US was most likely for informational purposes only.  I did assure you that I will forward your feedback on to our Merchandising team and Simmons to see if in the future we could offer to our customers who reside in Hawaii.

If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.

Thank you for your understanding and cooperation.

Sincerely,


Bridget [redacted]
Executive Resolution Office
EVINE Live

CC:  Revdex.com
[redacted]

Initial Business Response /* (1000, 8, 2014/09/11) */
Dear [redacted],
We have received your complaint from the Revdex.com in regard to your order for the Simmons Beautysleep Persuasion Mattress Set (order# [redacted], item# [redacted]). I apologize for any inconvenience this...

experience may have caused.
We processed a full credit as of August 27, 2014; therefore, the two ValuePays of $141.50 you were initially charged have been processed back to your MasterCard ending in [redacted] and all remaining ValuePays have been closed.
Once again, I sincerely apologize for any inconvenience this experience may have caused. Should you have any further questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Sr. Supervisor, Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/04/14) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Anuschka Hand-Painted Leather Zip Top Hobo Handbag (order# XXXXXXXX). I apologize for any inconvenience this has...

caused.
I have attempted to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn Cooley
[redacted] of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are to call me at my availability and not theirs. I am only available after 5:00 pm EST, so please tell them to call then.
Final Business Response /* (4000, 13, 2014/04/29) */
Due to credit card regulations, we must attempt to issue a refund to the original payment method.
Final Consumer Response /* (3000, 11, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the explanation given by Mr. Cooley was accurate, it is certainly not valid in this case. What he is doing is trying to get away with theft by telling me that a transaction number was given and that, as far as they know, was refunded to my bank account. While that used to be my account, I changed banks just recently, due to fradulant activity. I updated ShopHQ and was helped by a Customer Service representative, who told me, in no uncertain terms, that if my account was closed, and since I notified ShopHQ in a timely manner, the refund would come back to me as a paper check, which I agreed to. Since I was given incorrect information, then this should revert back to the old saying that the CUSTOMER IS ALWAYS RIGHT. I still have two other things that I had ordered and those have been updated with my new banking information with no problem. So, I request the he do the right thing and refund my money or apply my refund to my oter two items.

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of a Simmons mattress set (order # XXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

June 18, 2014, I advised you that your return was processed on June 16, 2015, and that you should be able to verify refunds to your original payment method (Visa ending [redacted]) in the next one to three business days.
Again, I apologize for the delay in refunding you for this order.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 8, 2015/10/19) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your purchase for an Invicta watch (order # XXXXXXXXX). I apologize for any inconvenience this has caused.
During my conversation with...

your wife Tammy on October 16, 2015, I advised of EVINE Live's return policy that we cannot accept a return after 30 days from invoice date. However, I did offer to reach out to the manufacturer, Invicta to ask them to contact you to discuss repair options. You may also contact Invicta at X-XXX-XXX-XXXX.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution [redacted]
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/10/21) */
They aren't doing anything to taking this junk watches back they keep saying because the 30 day are up
Final Business Response /* (4000, 12, 2015/10/21) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding your purchase for an Invicta watch (order # XXXXXXXXX).
As previously stated, EVINE Live will accept a return within our 30 day return time frame. However; you had disclosed that the damage to the watch occurred after this time frame elapsed. Invicta has replied to us that they are sending you a pre-paid label so you can send the watch to them to determine if the damage to the crystal was caused by a manufacturer defect. Further information and options will be provided by Invicta per the terms of their warranty.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear Ms. [redacted],

face="Cambria"> 
 
We are in receipt of your letter to the Revdex.com. 
 
Our records indicate that on July 17, 2015 you placed order number [redacted] for an Invicta Watch requesting a payment plan of six monthly payments.
 
Our records show on September 20, 2015 the 3rdinstallment became due. Your credit card declined the transaction. Our Reauthorization Department tried to reach you as only the first two installments had been made. Per our collection agency, letters were sent to you regarding this debt. After 6 months, your account was sold to our debt buyer, [redacted] Financial. They are now handling your account and it was confirmed that the debt is there and they have no record of you contacting them. Please contact [redacted] Financial at ###-###-####.
 
Due to your account going over 6-months past due, the ValuePay option will no longer be available to you on your account.
 
If you have any further questions please contact our office at ###-###-####.
 
 
Sincerely,
 
 
 
L. [redacted]
Credit Payments Specialist II

Initial Business Response /* (1000, 5, 2015/06/11) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the delay in shipping your Jambu Shoes (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

June 5, 2015, I advised that your order was shipped via UPS tracking# [redacted]XXXXXXXXXXXX. According to the tracking information, your order was delivered on June 8, 2015.
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/05) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding charges that were placed on your account for (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our...

conversation on February 1, 2015 I advised you that I only see one authorization of the $33.61 and added that some banks do put a pre-authorization on the card. I advised that the $33.61 this charge should drop off within 1-3 business days depending on your banks processing time. You advised me that you will need to check your account and see if this charge was still there and you would let me know. I have not heard from you so I presume that this charge did drop off.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */

Initial Business Response /* (1000, 5, 2016/03/03) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding delivery of your recent order of a Vizio television (order # XXXXXXXXX). I apologize for any inconvenience this has caused.
I have...

attempted to reach you by telephone to no avail.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not assisted me with my issue so I can't agree that we are done here. I have left messages for them as well to call me back but they have not.
Final Business Response /* (4000, 9, 2016/03/08) */
Dear [redacted],
We have received further correspondence regarding your from the Revdex.com. I apologize for any inconvenience this has caused.
During our conversation on March 8, 2016, I advised you that a return was processed on your order, and that you should see a refund post to your EVINE Live credit card within the next couple of business days. I further advised you that should you choose to reorder the television, I would be have to place the order for you and waive the shipping and handling charge.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear [redacted],

We have received your complaint from the Revdex.com regarding your return of the Skinn Cosmetics Six-Piece Eye, Lip, and Neck Age Zone Treatments (order#[redacted]).  I apologize for any inconvenience this has caused.

Per our phone conversation April 22, 2016, we discussed EVINE Live’s return policy. I advised you that EVINE Live will reject any returns received after 30 days from the date of receipt. You had disclosed that you did not know that items are required to be returned within 30 days of receipt. At that time I informed you that our 30 day return policy is printed on the back of the invoice that you used to return the item, this information is also available on the EVINE Live website. I apologized but we will not be able to make an exception, we are unable to authorize a return.

If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]between the hours of 9am-5:30pm EST, Monday through Friday.

Thank you for your understanding and cooperation.

Sincerely,


Bridget [redacted]
Executive Resolution Office
EVINE Live

CC:  Revdex.com
[redacted]

Initial Business Response /* (1000, 5, 2015/12/01) */
Dear Ms. [redacted]
We are in receipt of your letter to the Revdex.com. Evine Live would like to thank you for taking the time to share your concerns with us regarding your account.
After reviewing your account, we have...

found your value payments had gone over 30 days past due on four orders. Due to this, the ValuePay option was removed from future purchases; however, due to your recent experience I have reinstated the payment option. Per our conversation today, this is effective immediately.
Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratings. We hope that you continue to do business with Evine Live in the future.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your experience with your orders for the Invicta watches' and the Sony PS4 (order XXXXXXXXX and XXXXXXXXX). I apologize for any inconvenience...

this has caused.
Per our phone conversation on December 18, 2015, we discussed your concerns regarding both the watches and the PS4. You had mentioned that you thought that since the first order for the PS4 was on our ValuePay plan and it was canceled, you were under the impression that the watch order would be canceled as well. Unfortunately it was not, we then discussed our return policy. During that call you had asked to speak with my supervisor. On December 23, 2015 my supervisor contacted you and you had indicated during that call that you could not talk. At that time our phone number to our office was provided so you may contact us at your convenience.
If you have any additional questions, you may contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 6, 2014/10/17) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the shipping and handling credit for the Paint Zoom Sprayer [redacted] (order# XXXXXXXX) ordered on your husband's account. I apologize for any...

inconvenience this has caused.
I attempted to reach you by phone on October 14, 2014 and received a return voicemail from you advising that you did not want to discuss this further by phone.
After reviewing your account, I found that the $21.99 shipping and handling credit for the sprayer kit was applied to the open ValuePays on the item. When an item has future ValuePays, this is how any credits are applied. You were not charged the scheduled July payment of $11.64 and the August payment was reduced to $1.29 from $11.64. I apologized you were not informed of this when contacting Customer Service.
If you have additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged for 6 value pay payments , per my statement from the bank and from shop hq. They were all withdrawn from my credit/debit accounts. Therefore, I am still owed the final refund of $21.99.
Final Consumer Response /* (3000, 13, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per my previous response, I made all six value pay payment. All six were withdrawn from either my paypal account or from my personal debit account. I did make the July payment . I have the information printed out from my shop hq account as well as banking statements. I still have never received my refund of $21.99 and/or it was never credited to my value pay payments. Again, I have the paperwork that shows this is not true. I see what you typed up as payments, but that is not what my account. Info and banking statements. I have copies of all to prove this if needed.
Final Business Response /* (4000, 17, 2014/10/23) */
Hi [redacted],
Here is a list of all of the charges/credits for order# XXXXXXXX, which consisted of a total of three items:
Date Order# Type Amount Type Payment Terms Item# Item Description
23-Jun-14 XXXXXXXX Charge $27.33 PayPal Pay in Full XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE
26-Jun-14 XXXXXXXX Credit $12.49 PayPal S&H Refund XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE
23-Jun-14 XXXXXXXX Charge $27.33 PayPal Pay in Full XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE
26-Jun-14 XXXXXXXX Credit $12.49 PayPal S&H Refund XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE
23-Jun-14 XXXXXXXX Charge $33.63 PayPal 1st ValuePay of 6 XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE
22-Aug-14 XXXXXXXX Charge $1.29 PayPal 3rd ValuePay of 6 XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE
12-Oct-14 XXXXXXXX Charge $11.64 MasterCard ending in 6619 4th ValuePay of 6 XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE
12-Oct-14 XXXXXXXX Charge $11.64 MasterCard ending in 6619 5th ValuePay of 6 XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE
12-Oct-14 XXXXXXXX Charge $11.63 MasterCard ending in 6619 6th ValuePay of 6 XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE
Here is a list of the ValuePay schedule for item# XXX-XXX before and after the $21.99 adjustment:
Sequence Due Date Amt Amt after Adjustment
1 23-Jun-14 $33.63 $33.63
2 23-Jul-14 $11.64 $0.00
3 22-Aug-14 $11.64 $1.29
4 21-Sep-14 $11.64 $11.64
5 21-Oct-14 $11.64 $11.64
6 20-Nov-14 $11.63 $11.63
I have also attached the three invoices for the items on this order.
Please let me know if you have any further questions.
Thanks,
[redacted]
Senior Supervisor, [redacted] of the President
t. [redacted] f. 952.XXX-XXXX e. [redacted]@shophq.com w. www.shophq.com