Expedia Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meThey stated, "On June 6, 2015, Mr*** contacted Expedia and cancelled the reservationWe understand he is requesting a full refund of this itinerary as he states the assisting representative misinformed him of the airline’s cancellation policy at the time of cancellation, which caused him to lose the tickets’ value." I did not call to cancel my reservation nor intended to cancel my reservation The CSR accidentally cancelled it and could not reverse it after I requested he see if I could get an alternate return flight I don't think it is fair to pay any fees what-so-ever, but appreciate their speedy refund of over 90% of what I paid If possible, can you have them consider the remaining balance of $140? If you cannot, I'll except what is offered in lieu of all the time this has taken me, but please assure Expedia we will never use their services again.Sincerely, *** ***

July 12,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Ms*** is requesting a refundOn July 12, 2017, we received receipt of the Revdex.com complaint
Our records reflect on July 11, 2017, the customer self-booked a hotel reservation at the Comfort Inn & Suites, Kenosha with a chedate of July 11, 2017, and with a check-out date of July 12, 2017, via itinerary number ***The customer is stating that she was not disclosed the weight limit for her pet
Upon further researching this matter, we can confirm on July 11, 2017, the customer contacted Expedia advising that she booked a pet friendly hotel; however the hotel has a pet weight limit; which is pounds and underThe customer advised that her dog is poundsExpedia contacted the hotel; they confirmed that the pet weight limit was pounds and under
The hotel authorized the full refundExpedia advised the customer; however the customer declined the refundedExpedia offered to rebook the customer at another hotel and that Expedia would cover the additional cost, the customer agreedExpedia booked the customer at the La Quinta Inn Pleasant Prairie/Kenosha with a chedate of July 11, 2017, with a check-out date July 12, 2017, via itinerary number ***
Expedia refunded the customer for the difference of $to the original form of payment
Based on the above, Expedia is unable to honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

July 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a package reservation
Our records indicate that on June 15, 2015, Ms*** contacted Expedia for assistance with creating a bookingOur records indicate that after multiple attempts to complete the booking process for the customer, due to her forms of payment being declined, the assisting representative was unable to confirm the reservationMs*** states that her banking institution advised her all charges were approved and her credit cards were maxed out
We have verified that on June 15, 2015, Ms*** contacted Expedia in regards to this issueThe assisting representative was unable to provide the customer with a resolution as the call took place outside of standard office hours and Expedia’s Credit Card Authorization team needed to contact her banking institution in order to request an authorization releaseAs Ms*** mentions in her complaint, she was advised to contact Expedia’s Credit Card Authorization team on the next day; however, we have no record of her contacting Expedia for further assistance
When making a purchase on the Expedia website, our system authorizes a small amount on the customer’s credit card to ensure that the credit card is validOnce we receive that authorization, we then authorize the full purchase amountThe authorization amounts typically return to the user’s available balance within three to five business days, depending on their financial institutionLarger or multiple purchases may result in the credit card transaction being declined by the bank due to security measures put in place by the financial institutionMost financial institutions will increase the daily spending limit to allow a transaction to process through upon request from the credit card holder
Upon receipt of this complaint Expedia attempted to contact Ms*** via phone to verify if all authorizations have been released from her credit cards and see if further assistance is neededRegrettably, we were unable to reach her
We regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience causedIf further assistance is needed at this time we ask Ms*** to please contact Expedia at *** (***) from A.Mto 5:P.MPT Monday through Friday, and from 9:A.Mto 1:P.MPT on Saturday and request to be escalated to Expedia’s Credit Card Authorization Team
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After outbound phone calls, dropped calls, speaking with different people from Expedia.com, and over hours on the phone, this matter regarding complaint #*** was finally resolved 8/24/
I have confirmed with American Airlines that my wife and I are now both ticketed for our flights to Peru
This case can be closed
As a side note, I will never do business with Expedia.com again and believe they are a horrible company to interact with.Sincerely, *** ***

Complaint: ***I am rejecting this response because: I was not informed at the time of booking that there would be a cancellation fee I was only informed when I tried to cancel.Sincerely,*** ***

First off, I don't know how to thank you for getting involved and touching base with them Yes, this is the response they have given me for a month (after which they stopped responding to ALL of my emails The problem is that *** *** Personal Credit Card service has NEVER RECEIVED THAT MONEY AND NO RECORD OF IT DURING THAT TIME PERIOD I have gone as far as emailing expedia with my June complete transactions PDF to prove it to them The question is where DID they send that money? The answer is not to the account I gave them, and not where that money SHOULD have gone They need to DIRECTLY speak with *** *** or whoever acknowledged receipt of the $ I have raised the issue again with *** *** and they are reinvestigating (this is months total now mind you) Meanwhile, the second complaint SHOULD really be with *** ***, because I filed the dispute about NOT paying expedia that $initially Expedia contacted them directly THAT TIME and *** *** paid them, as they were told the money was on the way It never came, and I'm the one who has been punished for Expedia (who say it was actually *** fault!) Once again, I am SO appreciative of your involvement I've just been going back and forth with the two companies feeling like none has listened, each blaming the other for the $ I will assist you in ANY way possible to get this righted Either way, getting this money back should NOT change investigation into Expedia and their financial and customer support problems Thank you
*** Complaint: ***I am rejecting this response because:Sincerely,*** *** ***

September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service

November 30,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Mr*** is requesting a refundOn November 28, 2016, we received receipt of the Revdex.com complaint
Our records reflect on November 27, 2016, the customer self-booked an opaque hotel reservation at the *** *** *** chedate November 27, 2016, check-out date November 28, The customer is stating they encountered an error while booking the reservation
Upon further researching this matter, we can confirm on November 27, 2016, the customer contacted Expedia requesting to cancel and receive the refund for the hotel reservationThe customer advised they selected a 4-star hotel; however the customer received a 3-star hotelExpedia advised the customer that the reservation was nonrefundable
Expedia is able to review the customer’s booking session that was done on November 27, The customer did not select to search for a 4-star hotelThe site did advise the customer that the hotel was a 3-star rating and the customer continued with the booking
Expedia contacted the hotel on the customer’s behalf; they will not authorize the refund
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing
We hope the customer understands Expedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because:Dear *** ***,I have to say I am not surprised by your response, altho' it is interesting how you cannot find any information about me if I am a customer of yours since and with an account probably a year laterThis is just so someone actually start thinking about where Expedia Incis heading as a companyI had another issue with the very same itinerary I am about to provide you the number of, where I called Expedia Incthey were very nice on the phone, but no one did anything about fixing it againThe hotel I have paid for two months ago and you have billed me, called me days before staying there to tell me "I cant stay" and altho' you have collected my payment, you didn't do anything about itI had to take care of it myself, because on your customer service no one can countSo no matter how long I have been a customer, one thing is for sure, this reservation was the last time I book anything with Expedia Inc.And this is the information required from you.Email address on file with Expedia Inc is ***@gmail.comReservation number #***Sincerely,*** *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

June 6,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Ms*** is requesting a refundOn June 3, 2017, we received receipt of the Revdex.com complaint
Our records reflect on April 30, 2017, the customer, or an authorized user of the account self-booked on our website a package reservation for *** *** ***, *** *** *** *** and *** ***Travel was on JetBlue Airlines, departing May 25, 2017, from New York to Punta Cana, Dominican Republic; and returning on May 29, 2017, from Punta Cana, Dominican Republic to New YorkThe package includes a hotel stay at the Luxury Bahia Principe Bouganville-Adults only All Inclusive with three roomsThe package includes a roundtrip shuttle in Punta Cana, Dominican Republic and includes the Package Protection Plan, via itinerary number ***The customer is stating that they were not satisfied with the hotel during the stayThe customer is stating that Expedia advised them that they would be refunded for the hotel booking; however the customer has not received the refund
Upon further researching this matter, we can confirm on May 28, 2017, the customer contacted Expedia advising of the hotel complaintExpedia contacted the hotel; however they were not available
In reviewing the account, on June 3, 2017, Expedia refunded the customer for the three rooms in the amount of $1,back on to the original form of payment; which was a MasterCard ending in The time it takes for the refund such as this to appear on the card depends upon the time it takes the credit card company to process refunds, typically 3-business days
The flight and shuttle reservation does show as used for the dates
In regards to the customer’s request for the refund for their phone bill, Expedia found no documentation that we would process any refunds for the customer’s cell phone bill
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe must adhere to the vendor policies in this case
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Term of UseThe Expedia’s Terms of Use explicitly state as follows:
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia CompaniesExpedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there formExpedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages.
Based on the above, since the customer was refunded on June 3, 2017, Expedia is unable to honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

July 10,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on June 22, 2015, Ms*** self-booked a flight reservation for two travelers using Expedia’s website, itinerary ***Travel is with ** *** from Omaha, NE to Phoenix, AZ, departing on November 19, 2015, and returning on November 22, We understand Ms*** is requesting a refund in the amount of $as she located a lower price for the same itinerary within hours of booking
We have verified Ms*** contacted Expedia in regards of this issueThe assisting representatives advised her that due to the reservation being booked in a Guest instead of Permanent Account her Best Price Guarantee cannot be honoredBooking the reservation in a permanent account is one of the terms and conditions of Expedia’s Best Price Guarantee
Ms*** states that if she was advised she does not qualify when she contacted Expedia within hours of booking, she would have cancelled and re-booked for the lower priceWhile we were unable to verify if any calls were received by Expedia within hours of booking, Expedia is willing to issue a refund for the requested amount as an offer of good faith
On July 10, 2015, Expedia contacted Ms*** and she provided us with a screenshot showing the lower price of $On the same day we issued a refund in the amount of $96.00, back to the original form of paymentThe time it takes a refund to post to Ms*** account depends on how quickly her credit card company processes refunds
We regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

April 11,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a concern about pricing to upgrade a resort accommodations and add an extra guest to their roomWe understand Ms*** is stating she received different information during conversations with our agentsOn April 11, we contacted customer to acknowledge receipt of their Revdex.com complaint and understand exactly what her experience was and to advise that would be researching this matter and resolving it today
Our records indicate on March 15, Ms*** accessed Expedia.com and booked a package reservation for four guests with flights departing from *** ***, *** on July 3, and arriving in ***, *** on July 4, 2016. Her reservation also included a resort reservation at the *** *** *** Resort & Water Park - All Inclusive for four guests checking in July 4, and checking out July 8, 2016.
On March 16, Ms*** contacted an Expedia agent to inquire about adding a fifth person to the resort reservation. The information provided by our agent was that the room she was in would not accommodate five guests and she would need to upgrade her standard room to a JrSuite to accommodate the extra person. She provided her credit card to process the upgrade, however the call dropped. The agent did process a charge of $to Ms*** American Express card believing at that time that she could upgrade the room and add the firth guest. The upgrade was not completed successfully due to hotel regulations
On March 17, Ms*** spoke with another Expedia Agent regarding the addition of the fifth person and the upgrade of the room. In speaking with the resort, our agent was advised that we could upgrade the room to the JrSuite to accommodate the fifth person; however they would not allow us to add an additional guest to the confirmed reservation. The resort agent advised Expedia that the customer would need to pay for the additional guest, at their current per person rate, at the time of arrivalOur agent asked Ms*** if she would like to proceed with the upgrade of the room so they would have a room secured that would accommodate the fifth guest when they arrivedShe agreed she would like that to be done. Our agent then processed the upgrade to a JrSuite at a cost of $166.48. The customer was made aware that the hotel would require her to pay them directly for the additional person upon arrival.
It is never Expedia’s intention to inconvenience our customers and we regret the misinformation our first agent received. The information she obtained, and provided to Ms***, was incorrect in that the hotel would not allow Expedia to add the fifth guest to the confirmed itinerary and collect payment for that guest. We regret that this information did not get relayed back to the customer and the refund properly made at that time.
On April 11, Expedia has processed a refund in the amount of $back to Ms*** American Express Card that was charged in error on March 16, 2016. The amount of time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds.
As the customer was advised by Expedia’s agent on March 17, 2016, should they still wish to add the fifth guest to their room, they will be allowed to do so by arranging payment directly with the resort upon arrival. Their room upgrade allows for this extra person to be accommodated.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear *** *** did not accept our response and/or resolution offered
On September 23, 2016, Alitalia Airlines has authorized the refund requestExpedia submitted the refund request to the airline
Alitalia Airlines will process the refund back onto the original form of paymentThe timeframe for the refund is up to 8-weeks; which is a standard for all airlines
We hope the customer understands Expedia cannot expedite the refund timeframe from the airline
Since Alitalia Airlines will be refunding the customer Expedia considers this matter as closed and will no longer address this matter any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because:
The response is an absolute lie and outrageous
I had flights I had to cancel and were resolved with one call including easy jet which issued a full refundI missed the cancellation window because I got the news and was too distraughtI called many times and Expedia customer service were incompetent and rudeThe phone number on Expedia for *** was non working numberThe run around and the inhumanity of Expedia customer service well documentedI have an explicit statement in wringing from *** *** stating that they would rebook me ticket but because I booked via Expedia they couldn'tAll the statements here from the greedy executive are beyond outrageous and are lies as I have a statement from *** *** in writingI spend hours and days calling international calls - EXPEDIA is a broker with monopoly and the treatment was an outrageI will never booo via ExpediaI demand full refund of the tkt plus dollars for my calls plus the trails and my timeOnce I'm back - I will sue them and will go to the media they had no business cancelling my flightMy sister in charge of airport - -at *** *** and I live in NY for many yearsExpedia will suffer serious consequences as the result of thisShame on you and your lies - no wonder the propel I spoke were rude - you have hours to respondAfter that we will meet court -i have a proof of your lies and consumer fraudMy tkt is the least of your concerns - you will ad many zeros to my compensation and will be liable for all legal feesShame on you
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:It was not my SON it was my husband and there is no itinerary number because we never completed the transactionThere are no fees to be refunded at this time and you can't put a price on the time wasted on dealing with your staff, who spoke barely a word of English and were not even in this countryMy issue is primarily with the way the customer service handled the situationMy family travels overseas to Egypt and to Canada three to four times a year and we will not be using Expedia ever againWe are also turning friends and distant family from your services Sincerely,
*** ***

Complaint: ***
The itinerary number for the credit voucher was ***. The original credit was for $409.20. The email address used when booking was ***, however that is not a current address for me. My current email address is ***. If you need further information, feel free to reach you.Sincerely,*** ***

May 24,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on March 10, 2016, Ms*** booked an Expedia Vacation Package which included a roundtrip flight from Montreal, Quebec to Las Vegas, Nevada and a two night stay at the Harrah’s Hotel and Casino from April 10, 2016, through April 12,
We understand from Ms***’s complaint that she purchased this package for a friend but, the friend canceledMs*** states that she was told she would receive a refund and is requesting that Expedia issue a refund for the canceled flight
Each of the companies with which we do business establishes their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themAs the airline tickets were non-refundable, the passenger was issued a credit with the airline equal to the amount of the ticket $The merchant of record, Unites Airlines requires a re-booking fee of $when the customer is ready to utilize their creditAlthough the hotel reservation had entered the penalty phase, the property allowed a partial refund of $to be processes on May 4, Expedia is unable to refund the airfare without approval from the airline
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

July 27,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand the customer is requesting a refund for their hotel reservationOn July 27, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint
Our records indicate on June 8, 2015, the customer self-booked a hotel reservation, itinerary number ***, at The *** *** in Bicknell, Utah for cheon June 20, 2015, and check-out on June 21, 2015. We can confirm the customer submitted a Best Price Guarantee on July 8,
Our records show that this matter was resolved July 21, with a refund of $processed back to the customer’s accountIf the customer’s issue has still not been resolved, please feel free to contact our Customer Support Representatives who are available to assist you hours a day, seven days a week.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Britt M***
Tier Customer Service