Expedia Inc

Complaint: ***I am rejecting this response because: I cannot possibly see how Expedia cannot see fault in their customer service representative calling the *** to cancel my reservations when I did not authorize themI have asked twice for whomever is receiving this message to look at the call and view the activity from that dayAlso, if they bothered to really take this complaint seriously, they would have contacted the hotel who informed us the representative called to cancelAll we called to ask was in regards to the decrease in the price of the hotel and if the new price could be honoredWe at no time asked nor authorized anyone at Expedia to attempt or call to cancel our reservationsI am completely appauled and at dismay that corporate will not do their jobs and review this situation nor take it seriouslyThere should be some resolution offered to usWhat was done to us was a malicious act against us when the Customer Service Rep provided us information in which case when read the policy which she was clearly not well trained or verse on the policiesAt that point, besides simply providing a "yes" or "no" answer to our question, she hung up on us and then persisted to attempt to ruin our trip and render us without a place to stayNo customer deserves thatSincerely,*** ***

May 24,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on March 10, 2016, Ms*** booked an Expedia Vacation Package which included a roundtrip flight from Montreal, Quebec to Las Vegas, Nevada and a two night stay at the Harrah’s Hotel and Casino from April 10, 2016, through April 12,
We understand from Ms***’s complaint that she purchased this package for a friend but, the friend canceledMs*** states that she was told she would receive a refund and is requesting that Expedia issue a refund for the canceled flight
Each of the companies with which we do business establishes their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themAs the airline tickets were non-refundable, the passenger was issued a credit with the airline equal to the amount of the ticket $The merchant of record, Unites Airlines requires a re-booking fee of $when the customer is ready to utilize their creditAlthough the hotel reservation had entered the penalty phase, the property allowed a partial refund of $to be processes on May 4, Expedia is unable to refund the airfare without approval from the airline
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

October 5, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O-***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund requestWe understand Mr*** is requesting a refund for a Best Price Guarantee On October 5, we contacted the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate on August 19, the customer booked a flight through Expedia.com and filed a Best Price Guarantee request We regret that his request was not reviewed and responded to in a timely manner As he did not receive a prompt answer, on October 5, Expedia has processed a refund in the amount of $43.65, the amount of his request. Our guarantee also provides that customers may receive a $Expedia future travel coupon However, the coupon must be placed in an Expedia permanent account to be accessible to the customer We were only able to locate a single use guest account for Mr*** As per our conversation today by phone, we will forward a separate email to the customer, and should he choose to open a permanent account and respond to the email with the account information, we will be happy to add that travel coupon for his future use We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Roseanne G***Tier Customer Service

July 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a package reservation
Our records indicate that on June 15, 2015, Ms*** contacted Expedia for assistance with creating a bookingOur records indicate that after multiple attempts to complete the booking process for the customer, due to her forms of payment being declined, the assisting representative was unable to confirm the reservationMs*** states that her banking institution advised her all charges were approved and her credit cards were maxed out
We have verified that on June 15, 2015, Ms*** contacted Expedia in regards to this issueThe assisting representative was unable to provide the customer with a resolution as the call took place outside of standard office hours and Expedia’s Credit Card Authorization team needed to contact her banking institution in order to request an authorization releaseAs Ms*** mentions in her complaint, she was advised to contact Expedia’s Credit Card Authorization team on the next day; however, we have no record of her contacting Expedia for further assistance
When making a purchase on the Expedia website, our system authorizes a small amount on the customer’s credit card to ensure that the credit card is validOnce we receive that authorization, we then authorize the full purchase amountThe authorization amounts typically return to the user’s available balance within three to five business days, depending on their financial institutionLarger or multiple purchases may result in the credit card transaction being declined by the bank due to security measures put in place by the financial institutionMost financial institutions will increase the daily spending limit to allow a transaction to process through upon request from the credit card holder
Upon receipt of this complaint Expedia attempted to contact Ms*** via phone to verify if all authorizations have been released from her credit cards and see if further assistance is neededRegrettably, we were unable to reach her
We regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience causedIf further assistance is needed at this time we ask Ms*** to please contact Expedia at *** (***) from A.Mto 5:P.MPT Monday through Friday, and from 9:A.Mto 1:P.MPT on Saturday and request to be escalated to Expedia’s Credit Card Authorization Team
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear *** *** did not accept our response and/or resolution offered
On September 23, 2016, Alitalia Airlines has authorized the refund requestExpedia submitted the refund request to the airline
Alitalia Airlines will process the refund back onto the original form of paymentThe timeframe for the refund is up to 8-weeks; which is a standard for all airlines
We hope the customer understands Expedia cannot expedite the refund timeframe from the airline
Since Alitalia Airlines will be refunding the customer Expedia considers this matter as closed and will no longer address this matter any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

July 10,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on June 22, 2015, Ms*** self-booked a flight reservation for two travelers using Expedia’s website, itinerary ***Travel is with ** *** from Omaha, NE to Phoenix, AZ, departing on November 19, 2015, and returning on November 22, We understand Ms*** is requesting a refund in the amount of $as she located a lower price for the same itinerary within hours of booking
We have verified Ms*** contacted Expedia in regards of this issueThe assisting representatives advised her that due to the reservation being booked in a Guest instead of Permanent Account her Best Price Guarantee cannot be honoredBooking the reservation in a permanent account is one of the terms and conditions of Expedia’s Best Price Guarantee
Ms*** states that if she was advised she does not qualify when she contacted Expedia within hours of booking, she would have cancelled and re-booked for the lower priceWhile we were unable to verify if any calls were received by Expedia within hours of booking, Expedia is willing to issue a refund for the requested amount as an offer of good faith
On July 10, 2015, Expedia contacted Ms*** and she provided us with a screenshot showing the lower price of $On the same day we issued a refund in the amount of $96.00, back to the original form of paymentThe time it takes a refund to post to Ms*** account depends on how quickly her credit card company processes refunds
We regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

Complaint: ***I am rejecting this response because:
The response is an absolute lie and outrageous
I had flights I had to cancel and were resolved with one call including easy jet which issued a full refundI missed the cancellation window because I got the news and was too distraughtI called many times and Expedia customer service were incompetent and rudeThe phone number on Expedia for *** was non working numberThe run around and the inhumanity of Expedia customer service well documentedI have an explicit statement in wringing from *** *** stating that they would rebook me ticket but because I booked via Expedia they couldn'tAll the statements here from the greedy executive are beyond outrageous and are lies as I have a statement from *** *** in writingI spend hours and days calling international calls - EXPEDIA is a broker with monopoly and the treatment was an outrageI will never booo via ExpediaI demand full refund of the tkt plus dollars for my calls plus the trails and my timeOnce I'm back - I will sue them and will go to the media they had no business cancelling my flightMy sister in charge of airport - -at *** *** and I live in NY for many yearsExpedia will suffer serious consequences as the result of thisShame on you and your lies - no wonder the propel I spoke were rude - you have hours to respondAfter that we will meet court -i have a proof of your lies and consumer fraudMy tkt is the least of your concerns - you will ad many zeros to my compensation and will be liable for all legal feesShame on you
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I was not informed at the time of booking that there would be a cancellation fee I was only informed when I tried to cancel.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The name correction is not displayed on Icelandair's website. An email has been sent to Icelandair with a screenshot showing that the name correction is not in place. The email also contains Expedia's response that Icelandair is to assist with further issues. If Icelandair confirms that they will resolve further issues, I will work with them. However, previous exchanges have been unproductive with Expedia stating that Icelandair is to resolve and Icelandair stating that Expedia is to resolve.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After outbound phone calls, dropped calls, speaking with different people from Expedia.com, and over hours on the phone, this matter regarding complaint #*** was finally resolved 8/24/
I have confirmed with American Airlines that my wife and I are now both ticketed for our flights to Peru
This case can be closed
As a side note, I will never do business with Expedia.com again and believe they are a horrible company to interact with.Sincerely, *** ***

June 6,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Ms*** is requesting a refundOn June 3, 2017, we received receipt of the Revdex.com complaint
Our records reflect on April 30, 2017, the customer, or an authorized user of the account self-booked on our website a package reservation for *** *** ***, *** *** *** *** and *** ***Travel was on JetBlue Airlines, departing May 25, 2017, from New York to Punta Cana, Dominican Republic; and returning on May 29, 2017, from Punta Cana, Dominican Republic to New YorkThe package includes a hotel stay at the Luxury Bahia Principe Bouganville-Adults only All Inclusive with three roomsThe package includes a roundtrip shuttle in Punta Cana, Dominican Republic and includes the Package Protection Plan, via itinerary number ***The customer is stating that they were not satisfied with the hotel during the stayThe customer is stating that Expedia advised them that they would be refunded for the hotel booking; however the customer has not received the refund
Upon further researching this matter, we can confirm on May 28, 2017, the customer contacted Expedia advising of the hotel complaintExpedia contacted the hotel; however they were not available
In reviewing the account, on June 3, 2017, Expedia refunded the customer for the three rooms in the amount of $1,back on to the original form of payment; which was a MasterCard ending in The time it takes for the refund such as this to appear on the card depends upon the time it takes the credit card company to process refunds, typically 3-business days
The flight and shuttle reservation does show as used for the dates
In regards to the customer’s request for the refund for their phone bill, Expedia found no documentation that we would process any refunds for the customer’s cell phone bill
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe must adhere to the vendor policies in this case
Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Term of UseThe Expedia’s Terms of Use explicitly state as follows:
The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia CompaniesExpedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there formExpedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages.
Based on the above, since the customer was refunded on June 3, 2017, Expedia is unable to honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear *** *** did not accept our response and/or resolution offered
On October 3, 2016, Expedia contacted InterJet Airlines on the customer’s behalf. The airline advised, the amount $139.98, “Other Services” equals the change fee of $69.99; plus the fare difference of $
Expedia refunded the customer the change fee of $on August 7, 2016, due to the customer purchasing the Package Protection Plan The customer does not qualify for a refund on the fare difference only the change fee
The customer can review the Package Protection Plan policy
Please copy and paste the following URL into the web browser
http://www.expedia.com/daily/promos/travel_protection_plans/package.asp?opt=1_⇄ /> We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because: the company gave me several excuses about why they could not cancel the reservation and told me to call the hotelHowever, both the hotel and expedia placed blame of not being to cancel on the other partyneither party wasn't able to accommodate my request although they both were a part of the claimI will follow up this complaint with my attorney. so that this unethical practice does not continue to happen to other consumersGovern yourselves accordingly.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Dear *** ***,I have to say I am not surprised by your response, altho' it is interesting how you cannot find any information about me if I am a customer of yours since and with an account probably a year laterThis is just so someone actually start thinking about where Expedia Incis heading as a companyI had another issue with the very same itinerary I am about to provide you the number of, where I called Expedia Incthey were very nice on the phone, but no one did anything about fixing it againThe hotel I have paid for two months ago and you have billed me, called me days before staying there to tell me "I cant stay" and altho' you have collected my payment, you didn't do anything about itI had to take care of it myself, because on your customer service no one can countSo no matter how long I have been a customer, one thing is for sure, this reservation was the last time I book anything with Expedia Inc.And this is the information required from you.Email address on file with Expedia Inc is ***@gmail.comReservation number #***Sincerely,*** *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

First off, I don't know how to thank you for getting involved and touching base with them Yes, this is the response they have given me for a month (after which they stopped responding to ALL of my emails The problem is that *** *** Personal Credit Card service has NEVER RECEIVED THAT MONEY AND NO RECORD OF IT DURING THAT TIME PERIOD I have gone as far as emailing expedia with my June complete transactions PDF to prove it to them The question is where DID they send that money? The answer is not to the account I gave them, and not where that money SHOULD have gone They need to DIRECTLY speak with *** *** or whoever acknowledged receipt of the $ I have raised the issue again with *** *** and they are reinvestigating (this is months total now mind you) Meanwhile, the second complaint SHOULD really be with *** ***, because I filed the dispute about NOT paying expedia that $initially Expedia contacted them directly THAT TIME and *** *** paid them, as they were told the money was on the way It never came, and I'm the one who has been punished for Expedia (who say it was actually *** fault!) Once again, I am SO appreciative of your involvement I've just been going back and forth with the two companies feeling like none has listened, each blaming the other for the $ I will assist you in ANY way possible to get this righted Either way, getting this money back should NOT change investigation into Expedia and their financial and customer support problems Thank you
*** Complaint: ***I am rejecting this response because:Sincerely,*** *** ***

April 11,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a concern about pricing to upgrade a resort accommodations and add an extra guest to their roomWe understand Ms*** is stating she received different information during conversations with our agentsOn April 11, we contacted customer to acknowledge receipt of their Revdex.com complaint and understand exactly what her experience was and to advise that would be researching this matter and resolving it today
Our records indicate on March 15, Ms*** accessed Expedia.com and booked a package reservation for four guests with flights departing from *** ***, *** on July 3, and arriving in ***, *** on July 4, 2016. Her reservation also included a resort reservation at the *** *** *** Resort & Water Park - All Inclusive for four guests checking in July 4, and checking out July 8, 2016.
On March 16, Ms*** contacted an Expedia agent to inquire about adding a fifth person to the resort reservation. The information provided by our agent was that the room she was in would not accommodate five guests and she would need to upgrade her standard room to a JrSuite to accommodate the extra person. She provided her credit card to process the upgrade, however the call dropped. The agent did process a charge of $to Ms*** American Express card believing at that time that she could upgrade the room and add the firth guest. The upgrade was not completed successfully due to hotel regulations
On March 17, Ms*** spoke with another Expedia Agent regarding the addition of the fifth person and the upgrade of the room. In speaking with the resort, our agent was advised that we could upgrade the room to the JrSuite to accommodate the fifth person; however they would not allow us to add an additional guest to the confirmed reservation. The resort agent advised Expedia that the customer would need to pay for the additional guest, at their current per person rate, at the time of arrivalOur agent asked Ms*** if she would like to proceed with the upgrade of the room so they would have a room secured that would accommodate the fifth guest when they arrivedShe agreed she would like that to be done. Our agent then processed the upgrade to a JrSuite at a cost of $166.48. The customer was made aware that the hotel would require her to pay them directly for the additional person upon arrival.
It is never Expedia’s intention to inconvenience our customers and we regret the misinformation our first agent received. The information she obtained, and provided to Ms***, was incorrect in that the hotel would not allow Expedia to add the fifth guest to the confirmed itinerary and collect payment for that guest. We regret that this information did not get relayed back to the customer and the refund properly made at that time.
On April 11, Expedia has processed a refund in the amount of $back to Ms*** American Express Card that was charged in error on March 16, 2016. The amount of time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds.
As the customer was advised by Expedia’s agent on March 17, 2016, should they still wish to add the fifth guest to their room, they will be allowed to do so by arranging payment directly with the resort upon arrival. Their room upgrade allows for this extra person to be accommodated.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Complaint: ***
The itinerary number for the credit voucher was ***. The original credit was for $409.20. The email address used when booking was ***, however that is not a current address for me. My current email address is ***. If you need further information, feel free to reach you.Sincerely,*** ***

May 25, 2015 Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-***Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com
allowing us to addressthe comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Incisresponding to the consumer complaint from *** *** (Revdex.com case number***) regarding a cruise promotion. We understand the customer is requesting compensation for a cruisepromotion not receivedOn May 25, weattempted to contact the customer to acknowledge receipt of their Revdex.comcomplaint. Our records indicatethe customer first contacted Expedia to make and agent assisted booking onApril 20, 2015. The customer chose tosail with *** *** ***s embarking in Vancouver, British Columbia onMay 7, sailing to Alaska, returning to Vancouver on May 17, 2015. The sailing offered a choice of promotionsthat were valid for bookings paid on or before April 30, 2015. The customer provided a credit card forpayment for the booking; however the payment was declined by their bank. The customer was emailed on April 21, 2015regarding Expedia receiving notification that the bank had not processedpayment. The customer was advised tocontact Expedia immediately as the booking was now being held as an unpaidoption. The customercontacted Expedia April 30, and, because the option on the originalbooking had expired, a new booking for the same sailing was created. The customer again provided a credit cardnumber for the payment to be processed against. Expedia is not the merchant of record for cruise bookings and allpayments are processed by the individual cruise lines. Records show that *** *** ***sattempted to debit the customer’s account times on April 30, and eachattempt was declined by the customer’s bank. *** was able to process the charge on May 1, and the bookingwas then listed as paid in full. The customer’spromotional choice of the beverage package was not provided on their sailing,as the terms and conditions stated the promotion was available only on bookingspaid in full by April 30, 2015, and expired on that day at 11:p.m. Expedia regrets the customer becameineligible due to their bank declining multiple attempts to process payment onApril 30, 2015. However, it is theresponsibility of the customer to ensure they have the available funds and bankcooperation, for a transaction to be processedAs this did not happen, andpayment could not be secured by *** *** ***s until May 1, 2015, thecustomer became ineligible for this promotion, per the stated written terms andconditions which must be applied equally to all customers As the customer’spayment date was May 1, and every effort to secure payment was made onApril 30, 2015, no compensation will be offered regarding the expired beveragepackage promotion. We thank you forallowing us the opportunity to address the issues that were brought to ourattention. If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, *** ***Tier CustomerService