Expedia Inc

August 25,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on February 16, 2016, Mr*** booked an Expedia Vacation Package which included roundtrip flights from New York, New York to Cancun, Mexico and a six-night stay at the *** *** *** from July 13, 2016, through July 19,
We understand from your complaint that your return flight was canceled by the merchant of record (the company who charged your credit card) *** ***As a result, you were expecting a refund for the return flights
After review, we have confirmed that the airline has authorized a refund but, had not provided the necessary “waiver” that will allow us to submit a refund request on your behalfOn August 25, we contacted *** *** and the waiver was providedAs such, we processed a refund for the reaming value of each ticket which according to the airline will total $
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***I am rejecting this response because: Even though Expedia keeps saying that they are a third party provider to book hotels, etcThere still should be some responsibility for how the hotels etcare portrayedYes, I understand that I had the option to do the time share or not do the timeshare but months prior to leaving for my "vacation" for lack of better words, I was under the impression that the for sauna island tour was already included and was told by staff when I got there that in order to get the free coupon I would HAVE to sit through the timeshareI budgeted a certain amount of money to bring with me on the trip so at that point, I really didn't have an option unless I wanted to pay for it out of pocketSecondly, I don't know what kind of records you have or hold regarding when customers call in but I had called expedia several times during my stay in Punta Cana as well as when I returned homeI also spent many HOURS sitting in the downstairs lobby speaking with an expedia representative directly who was unwilling to help and said to me that I would have to call the customer service lineI believe his name was IVAN. How convenient that there all of a sudden are no records of any of the conversationsHad I known that they would magically disappear I would have recorded every such conversationI appreciate that Expedia was willing to give me the I spent on the most horrible saona island tour excursion I have ever been on but that to me is just not satisfactoryI am willing to settle somewhere in the middle and accept a credit on my account for a future booking but is not a sufficient amount to even book anything! I would accept at the very least a 300.00 credit to book a hotel in the futureThat is nowhere near what I feel like I should get back but that is more than fair!Sincerely,*** ***

Thank you
This refund was handled by a corporate member after the complaint was openedOn the other hand your customer service team is atrocious, and they have no idea how to treat customersThey've put me on hold each call for close hours, I would have missed the flight if I would have waited for themSickening to deal with themBut I'm glad that your corporate team helps when customer service failsBut no jokes you need to make serious improvements to the customer service departmentThis is friendly advice not a complaint.
Thanks
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

January 24, Revdex.com Alaska, Oregon & Western Wa**ington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from Ms***We regret to hear Ms*** did not accept our response and/or resolution offered.We understand per the customers complaint **e never booked this reservationWhen reviewing the reservation we are able to verify that this is simply a site errorThe customer was never charged for this reservation and no one accessed the customer’s account without her authorization. Upon further review we can verify that this is linked to a flight reservation that was booked in November of That reservation was used and paid forAs previously advised, at this time we are unable to authorize any compensation as the customer was never charged We apologize about the inconvenience and can verify that this reservation that is **owing in the customer’s account was never purchasedPer the customer’s request we have closed the customer’s accountAny itineraries without reservations or ticket purchases with this account will be deleted.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service

April 15,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
We understand from Ms*** complaint that she paid $for a three night reservation at the *** *** ** *** which she later canceledAccording to Ms*** she received a partial refund of $She is now requesting that we refund the balance of $
After review we have confirmed that on March 6, 2016, we processed a refund of $to the original form of paymentWe apologize for any inconvenience that Ms*** may have encountered
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***
I am rejecting this response because:
The Business used a misleading phrase, I'm quoting from their response in between the brackets (We understand Dr*** is concerned about pending transactions on his credit card for a recent purchased made using Expedia.com.) I'm not disputing a "Purchased" itemRegarding the package I returned I totally understand the time frame it takes to see the refundWhat I'm complaining about are two things:1- The hold that was put on my credit limit for just looking up the package (i didn't purchase yet) and in my way out to complete the purchase process after putting my credit card info"Expedia" website popped up a message of a price change (though they say they do a price guarantee on the reservation website "adv.") informing me to redo the whole reservation allover again, not for once but twice this happenedAnd after eventually managing to get the reservation done I get surprised that the uncompleted (due to Expedia technical defect) two attempts charges are pending on my credit card account holding up more than $of my credit limit leaving me paralyzed with a zero available credit card for more than days not able even to fuel my car.2- Upon trying to address it with their costumer support phone # I called three times every time for almost hours (totally incompetent process) and on the last time I spoke with (Christy) a supervisor who said that someone from the credit card and billing deptwill reach out to me the next day to try to resolve the issue because they are currently closed, and after getting the issue resolved they will discuss with me a make up for their inconvenience And as expected no one so far called me either for this or that.
Sincerely,
Dr*** ***

June 23,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a pending authorization. We understand Ms*** is requesting a refundOn June 22, 2017, we received receipt of the Revdex.com complaint
Our records reflect on April 21, 2017, the customer contacted Expedia regarding several pending authorizations on the customer’s billing statementThe customer advised that she was seeing charges for $and for $The customer advised that she contacted Expedia previously and that Expedia advised the customer that there was no reservations confirmed and that the pending authorizations would fall off within business days
Expedia advised the customer that she did not have any confirmed reservations and that the authorizations would fall off within the timeframeExpedia offered the customer a $coupon for a further hotel booking and offered to book the reservationThe customer agreed
Expedia assisted the customer book a combinable one-way flight reservation for *** *** *** The travel was with *** Airlines, departing May 5, 2017, from Baltimore, Maryland to Los Angeles, California; and returning on May 8, 2017, from Los Angeles, California to Baltimore, Maryland with *** AirlinesThe reservation included the Cancellation Plan, via itinerary number ***Expedia offered to refund the difference for the reservation in the amount $125.00, the customer agreed
In reviewing the account, Expedia can confirm there were several authorizations that were reversed back to the original form of payment; which was a Visa ending in The reversals were issued on April 24, 2017, June 16, and June 20,
Expedia request that the customer contact their credit card company or bank to confirm the information
Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers. When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is validThis is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia
Expedia found no charges or a confirmed reservation with *** Airlines, per the customer’s complaint letterThe customer can contact the airline to confirm the reservation and how the reservation was booked
Based on the above, Expedia is unable to honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** ***, (Revdex.com case number ***) regarding a refund request
Our records reflect on June 12, Ms*** contacted Expedia.com and booked a reservation for a room at the Radisson Resort Orlando-Celebration in Kissimmee, Florida to check in on July 1, and checking out July 4, 2016. The reservation was booked for a Deluxe room, double beds which accommodates guests with a, Resort view. The itinerary was emailed the the customer immediately upon completion of the booking on June 12, 2016. It was fully refundable until June 30, and was a hotel collect itinerary, payable to the hotel upon check in.
The customer is stating the agent misunderstood her wishes for a room with a kitchen and sofa bed and she is asking that we refund her fees for an additional room.
It is never Expedia’s intention to inconvenience our guests; however the customer had time to review her itinerary which provided the following room description:
Room #1: Deluxe Room, Double Beds, Resort View 340-sq-foot (32-sq-meter) room with courtyard views
Entertainment - Free WiFi and wired Internet access, 37-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free weekday newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
We do not show any contact from the customer pre-travel or upon arrival at the hotel. If one of our customers has a question about their upcoming travel, or an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage them to contact us if they find their itinerary does not show the accommodations to be to their wishes or from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time
As Expedia was not contacted either before or during travel, we were unable to assist with alternate accommodations. The hotel has informed us they collected fees for an additional room that the guest requested, although the original room was able to accommodate four people, and they will not provide any refundExpedia provided the customer with a copy of their reservation details on June 12, by email and as they did not contact us pre-travel with any request for changes, regrettably we also can provide no refund.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

May 26,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on December 30, 2015, Mrs*** booked roundtrip flights departing on February 3, 2016, and returning on February 9, She also purchased travel insurance along with the flightsOn January 7, 2016, Mrs*** booked a hotel stay to coincide with the flights that she bookedShe was scheduled to check in on February 3, 2016, and check out on February 9,
We understand from Mrs***’s complaint that on February 1, 2016, she canceled the hotel reservation and the flightsShe states that she received an email confirmation for the cancellation of the hotel but not for the flightsShe also stated that she accessed her account and confirmed that both bookings were canceled, but when she was ready to use the airline credit to book new flights, Expedia would not permit her toMrs*** also mentioned that American Airlines incorrectly marked her as a no show for her flights, further preventing her from utilizing airline credit
Our records confirm that Mrs*** canceled the hotel booking on February 1, 2016, but the cancellation was done onlineThere is no record of her flights being canceled and as a result, she was deemed a no show by the airlineThe travel insurance purchased by Mrs*** would have allowed her to cancel her flights prior to departure and have the $per passenger re-booking fees refundedAs she was deemed a no show, Mrs*** would have had to pay the $fees with no option to receive a refundWhen you consider that each ticket is valued at $176.20, and each re-booking fee is $200.00, you can understand why the airfare is considered a lost value
While we understand Mrs***’s concerns, we do not see any error by Expedia and as a result, we are unable to honor her request of a refund
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

February 24,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #* ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.
We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car rental reservation. We understand Ms*** is requesting a refundOn February 17, 2017, we received receipt of the Revdex.com complaint
Our records reflect on December 9, 2016, the customer self-booked a car rental reservation with U-Save in Miami, Florida pidate December 18, 2016, drop-off date December 21, 2016, via itinerary number ***The customer is stating they canceled the reservation on the same day it was booked; however the customer was charged a cancellation fee for the reservation
Upon further researching this matter, we can confirm on December 9, 2016, the customer self-cancelled the reservationBased on the cancellation policy with the vendor the customer was outside the cancellation window
On February 24, 2017, Expedia contacted the vendor on behalf of the customer; they advised they did not receive the cancellation confirmationU-Save requested that Expedia provide the cancellation confirmation and they will reviewOnce they reply back we will update the customer and the Revdex.com
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers U-Save was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

May 17,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting a refund On April 26, 2016, we received the receipt of the Revdex.com complaint
Our records reflect on January 22, 2016, the customer self-booked a flight reservation for Ilona Wiesiolek, using Expedia.com. Travel was on United Airlines, departing April 26, 2016, from Grand Junction, Colorado to Granada; returning on May 13, 2016, from Granada to Grand Junction, Colorado with Lufthansa Airlines and United AirlinesThe customer is stating, they contacted Expedia prior to the travel date, due to receiving an email advising, the flight was canceled. The customer is stating, they were advised by Expedia that the flight was confirmed; however, the customer is stating one of the connections flights was canceled The customer is stating, they were able to exchange the flight directly with the airline
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers United Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter, we can confirm on February 1, 2016, the airline sent Expedia a notification of a minor airline schedule change for the return flight An automated email was sent to the customer Upon further review, the airline sent two more notifications of a minor airline schedule change for the return flight. One on February 17, 2016, and the other on March 23, The customer was sent an automated email each time
We can confirm on April 25, 2016, the customer contacted Expedia, advising, they were speaking to a previous agent about the flight; however, was placed on a long hold and the agent did not come back on the line. The customer wanted to confirm the flight Our agent advised the customer, the flight was confirmed for travel on April 26,
On April 26, 2016, the customer contacted Expedia, advising, they received an email advising the flight was canceled Our agent checked the airline websites and they reflected the flight as confirmed Our agent contacted United Airlines; they advised the flight was confirmed for travel
On May 17, 2016, Expedia contacted United Airlines, on the customer’s behalf, they advised the flight was not canceled. United Airlines advised the customer did exchange the return flight; however did not charge the exchange fee, due to the minor airline schedule change. The airline advised the customer did use the outbound and the return flight
The customer was able to use the ticket and per the airline there were no cancelations found on the flight only a minor airline schedule change Expedia cannot honor the request for the refund
Please accept our apologies in regards to the hold times you experienced while attempting to contact our Customer Support departmentWe regret any inconvenience that may have occurred and would like to assure you that your business is important to us. We appreciate the opportunity to address this issueComments like yours help us improve agent training and the quality of service we provide
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because: I do have a discover card, I accidentally used the wrong card to make a booking Not going to send a picture of the discover card for obvious reasons but I'm sure there are ways to know I have oneI was never notified of the cancelation through any form, email or phoneI was able to print my itinerary on July 5th, which read booked and confirmedThe only time I was aware of the cancelation was when I arrived at the hotelAs stated previously, I had to spend my food money on a hotel which resulted in me starving on my vacationAs for the refund I do not recall receiving oneI think I need to be compensated for the money I spent getting another hotelExpedia never let me know they cancelled my reservationHow is this good business? I am willing to take this to the state attorney general and other sources if need beThis is unacceptableExpedia also kept me on hold for hours the night of July 6, when I was turned away from the hotelThey didn't even bother to help me find another hotel! When I explained that I printed the itinerary the 5th they had no explanation. Sincerely,*** ***

August 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms***Expedia, Incis once again responding to the consumer complaint from Ms*** (***) regarding a flight reservationAs previously stated, Expedia.com serves as a third party intermediary for travel providers such as airlinesTherefore Expedia is unable to refund any amount to the customer due to the original caused by an airline schedule changeI’ve personally checked Ms***’s account and I can confirm the $voucher for flights is available on the permanent account, and not on the guest account used on the original bookingI’ve also searched for any cases from recent calls and while I am unable to locate any recent calls made to our offices, I will provide a case number which will allow our agents to promptly find the correct account along with my case notesWhen Ms*** contacts Expedia she may provide case number ***This case contains information regarding the Expedia voucher along with my notesWe would like to remind Ms*** Expedia only provided one $200USD coupon for airfare useWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A*** Tier Customer Service

January 4,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the
Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** * *** on behalf of his sister, *** *** (Revdex.com case number ***) regarding a refund request. We understand the customer is requesting Expedia reimburse them for an issue they had during an international flight due to not having proper documentationOn January 4, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.
Our records indicate on January 25, Ms*** accessed Expedia.com online and self-booked an itinerary for round trip flights on Alitalia airlines for herself and her son, from Cairo to Los Angeles, California leaving on July 1, and returning on August 15, 2015. The customer encountered issues with her documentation and is asking Expedia to refund her for the loss value of her tickets
Expedia does not provide advice on rules or laws pertaining to Visa and Passport requirements. Our website Terms of Use is clear that the responsibility for having proper documentation for travel lies with the customer and that using Expedia.com to book travel constitutes agreement that customers accept all stated terms
Following is a link to the online Terms of Use and we are providing the section specific to International Travel document responsibilitieshttp://www.expedia.com/p/info-other/legal.htm.
On Expedia’s site customers find the following disclaimers and information:
Expedia, IncWebsite Terms of Use
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement")Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in courtYou should also read our Privacy Policy, which also governs your use of the WebsiteBy accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall applyIf you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents
INTERNATIONAL TRAVEL
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are metExpedia has no special knowledge regarding foreign entry requirements or travel documentsWe urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations
Passport and Visa: You must consult the relevant Embassy or Consulate for this informationRequirements may change and you should check for up-to-date information before booking and departureWe accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting throughThis includes all stops made by the aircraft, even if you do not leave the aircraft or airport
Expedia regrets the customer encountered issues with her travel documents, however, we do not refund or compensate when customer’s fail to meet the requirements for their travel
As Air Alitalia is the merchant of record for the flights, and the party that charged the customer, any compensation or future air credit will be at the discretion of the airline. We suggest the customer contact the airline to see what they might be willing to provide her for the unused tickets, if anything
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

October 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a refund requestUpon receipt of the Revdex.com submission, we have verified this issue was resolved on October 31, Expedia processed refunds in the amount of $each back to the customer’s original form of paymentWe apologize for any inconvenience this delay may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

June 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** ***(Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Complaint: ***I am rejecting this response because:
Expedia called me today however they did not leave a message, nor a person or phone number to call back I think it shows lack of preparation in a resolution dispute to not allow us (plaintiff) to contact the person handling the issue directlyI did however email Angel back with verifiable proof that I was double billed, I emailed him the part of my statement in dispute to show them their errorI am currently waiting to hear back from them, and will not except this as resolution until this has been rectified
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I spoke with Rosanne and as confusing as her call was I am assuming she cannot do anything for me. She did not offer a fax number, email address or contact information in the event the credit card charges are not credited. I asked her what do I do if and when that occurs and I was informed that I would have to file another complaint with Revdex.com. My concern is if this company has acknowledged their error then why am I not able to get the necessary information they are stating they need to issue a refund in the event it does not get credited. Why is it necessary I contact the Revdex.com to get this resolved. In addition she spoke nothing of the $credit I would receive due to the errors made. My impression of her call was to be able to say she made contact and check me off her list to appease Revdex.com. Not surprised given all the issues I have had thus far.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have provide now the images of my itenary since they are saying they can't locate my booking Plus my bookin is from Expedia was *** and the airline booking no was *** plus ticket no was *** let's see now what they say .
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:As you can see they have other issues as they address me in the email as MRS ***! Which shows they have had more than one complaint lately!Secondly, they are not the THIRD PARTY - my money was sent to them! Also, AA TOLD ME to take it up with expedia as they booked the flight! Someone is lying and both giving me the runaroundAn EXPEDIA employee herself told me there were not seats on that flight and that AA sold them!
There are constant lies from various people from Expedia, and I am sickened by the fact they laugh on the phone and find it so amusing they are hustling $from me~
I want confirmed SEATS before I get to the airport Saturday, I have instructed my credit card company to reverse back charges if this does not happen! This is fraud and bait and switch
Sincerely,*** ***