Expedia Inc

Complaint: ***I am rejecting this response because:After speaking with different people I was relocated This was not by Expedia's willingness, this was after spending hours on the phone with them and consistently being hung up on My reservation was switched over to *** *** *** because the manager at that hotel contacted Expedia and spent an additional hours on the phone trying to get my reservation switched over The manager had explained to Expedia that they were willing to give me a lower price per night due to the circumstances and Expedia customer service refused to accept that stating that they need to book the nights per what they charge for that particular hotel In total yes I was refunded $because Expedia promised a $credit due to the inconvenience but used that to pay for the additional money they were going to charge me to switch the hotel room, after the manager said she was going to charge me LESS than my original reservation So no I do not accept this response They are trying to make it appear as though I called them once and was immediately relocated I missed everything that was happening on Friday July 17th for the wedding I spent hours trying to fix their mistake This is completely unacceptable If you continue to allow this company to just take advantage of consumers by providing advertising to the public and others being put in a position to where their safety is being put in danger because of it then you are just as wrong as they are This is ridiculous, they take more than the time allowed to respond and the provide you guys some nonsense I want a FULL REFUND period!Sincerely,*** ***

September 3,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car rental refund request
Our records reflect on August 8, the customer accessed Expedia.com and self-booked itinerary *** for a package booking which included a flight and a car rental through Right-Cars USA to pick up in Los Angeles, CA on August 25, and return August 27, 2017. The rental was for an economy car similar to a Chevrolet Spark. The customer states the car was not in good physical condition and the company did not have another vehicle to substitute. She has contacted Expedia asking for a refund of $
Expedia acts only as a third party booking intermediary and must abide by the terms and decisions of the vendors who offer services on our website. On August 25, Expedia contacted the vendor to advocate on behalf of the customer, requesting a refund for the car rental and Right-Cars USA stated the car was in good working condition and they would not agree to refund the customer. Expedia is not able to process a refund that the vendor will not honor.
Expedia, IncWebsite Terms of Use, which Ms*** agreed to by booking on our site states in part:
http://www.expedia.com/p/info-other/legal.htm
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement")Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in courtYou should also read our Privacy Policy, which also governs your use of the WebsiteBy accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall applyIf you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errorsIn particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.)
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
As a courtesy, Expedia provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within Ms***’s accountWe hope she will allow us the opportunity to improve upon her experience in the future
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service

June 8,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting that the flight reservation be confirmedOn May 23, 2016, we received the receipt of the Revdex.com complaint
Our records reflect on April 30, 2016, the customer self-booked a flight reservation for *** *** *** using Expedia.com Travel is on Copa Airlines, departing May 28, 2016, from Boston, Massachusetts to Salvador, Brazil; returning on June 12, 2016, from Salvador, Brazil to Boston, MassachusettsThe customer is stating that the flight reservation has not been confirmed as of yet
Upon further researching this matter, we can confirm on May 17, 2016, the customer contacted Expedia, regarding the flight reservationWe can confirm the customer contacted Expedia several times regarding the flight reservation
In reviewing the customer’s account the ticket was issued on May 25, and Expedia did contact the customer to advised of the status of the ticketOur records show that the outbound was used and the return is confirmed and active for travel on June 12,
Please accept our apologies in regards to the hold times you experienced while attempting to contact our Customer Support departmentWe regret any inconvenience that may have occurred and would like to assure you that your business is important to us.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***

November 3,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on September 9, 2015, Ms*** booked an Expedia Vacation Package which included a roundtrip flights from Seattle, Washington to Las Vegas, Nevada and a two-night stay at the *** *** *** *** *** *** from October 31,
We understand from Ms*** complaint that’s she attempted to apply an Expedia Travel Coupon towards the cost of her package, but was unsuccessfulShe then contacted our office for assistance and states that she was informed that a site error prevented her from completing the bookingShe states that the representative who assisted her booked the package for her but, without applying the coupon and at an increased rateMs*** is requesting a refund of the difference
We regret that Ms*** experience with Expedia was not to her satisfaction; however, please be advised that Expedia uses a real-time reservation database used by travel agencies worldwide, listing actual hotel availabilityIn other words, rates are subject to change and are only certain upon purchase
After review, we have confirmed that Ms*** account had a travel coupon at the time of bookingAs an act of good faith we have issued a refund of $to her original form of payment as a one-time courtesyThe time it takes the refund to post, depends on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

June 27, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding coupons for a best price guarantee claimWe understand from Mr***’s complaint he is requesting three $coupons.Our records reflect that on February 1, and February 2, the customer was approved for three best price guarantee claimsWithin these approval emails the customer was promised a coupon for each approvalAfter further research of the Mr***’s account we are able to verify that the customer was provided one $couponOn May 30, an email was sent advising him of this couponWe can verify that he has not been issued the other two coupons therefore as of June 27, we have issued two $best price guarantee coupons. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden J***Tier Customer Service

Complaint: ***I am rejecting this response because:
Expedia continues to promote "Best Price Guarantee". For which MOST customers or people shopping don't read the FINE print. I just in fact was able to save this option to book, the EXACT itinerary #***. Same hotel, same flight times and numbers, same dates, with insurance for $4,581.25. Nearly $dollars cheaper. We have continued to find this trip cheaper since our original booking. For Expedia to claim ONE only has hours to claim against "Best Price Guarantee" isn't reasonable and simply bad business practices buy gouging their customers, offering cheaper deals CLOSER to the travel date, etc
My fiancé and I work hard and we make every dollar count. Expedia is unfriendly, makes us feel unimportant, and engages in unfair business practices and customer service. The customer service person I originally talked to said I would have no problem getting a credit. We did exactly as we were told. I will not accept their answer as it is very GENERIC and a great example of big business not simply caring and admitting they are wrong and this was unfair
*** ***
Sincerely,*** ***

December 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a reservationWe understand the customer is claiming they did not authorize a transaction in the amount of $The itinerary number the customer submitted is associated to a hotel reservation with charges of $We have reported this issue to our transaction processing team for review and assistanceA representative will contact the customer with an update and if any information should become available we will contact them with more informationIn addition, another avenue or channel to follow would be with their banking institution or credit card companyThey deal with these issues and have specific departments set up to assist customers with these mattersWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

January 24,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on November 12, 2016, Mr*** booked a three-night stay at the Curacao Airport Hotel from December 11, 2016, though December 14, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative
We understand from Mr***’s complaint that he had intended to place a second booking for a different dateHe stated that an issue with our website caused the date to default to the previous bookingMr*** feels that Expedia should refund him for the booking due to the alleged website error
Upon review, we did not discover any issues with our web site that would cause the type of error describe in the complaintMr***’s complaint was not received prior to or during his stay at the Curacao Airport HotelIf one of our customers has an unsatisfactory experience during their trip, we try to assist our customers to resolve any issues they encounterMoving forward we encourage Mr*** to contact our customer service team from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time, rather than after the factWhen acting as their own travel agent, it is the customer’s responsibility prior to completing the purchase, to review and verify all travel details
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

September 1,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand *** *** is requesting Expedia reinstate the flightOn August 27, 2016, we received receipt of the Revdex.com complaint
Our records reflect on July 18, 2016, the customer self-booked a package reservation for *** *** ***, *** * *** and *** ***Travel is on Delta Airlines, departing September 2, 2016, from Hartford, Connecticut to San Jose, Costa Rica; returning on September 6, 2016, from San Jose, Costa Rica to Hartford, ConnecticutThe package includes a hotel stay at the Hotel Luisiana chedate September 2, 2016, check-out date September 6, Itinerary Number: ***The customer is stating they contacted Expedia to cancel one traveler on the flight reservation; however all the travelers were canceled
Upon further researching this matter, we can confirm on July 20, 2016, the customer contacted Expedia to cancel the flight for *** * ***Expedia advised the customer the ticket for *** *** was canceled
On August 25, 2016, the customer contacted Expedia advising the previous agent canceled all three airline tickets from the reservationExpedia advised the customer we would need to pull the call recording from July 20, 2016, and would need to contact the customer backThe customer understood
In reviewing the customer’s account on August 27, 2016, Expedia confirmed the customer only requested to cancel the ticket for *** * *** and our agent did advise the customer that ticket was canceled
Expedia rebooked the same flight for *** *** *** and *** *** at no additional charge to the customerThe new itinerary number is ***, travel is on Delta AirlinesDeparting September 2, 2016, from Hartford, Connecticut to San Jose, Costa Rica; returning on September 6, 2016, from San Jose, Costa Rica to Hartford, Connecticut. There is a connection in Atlanta, Georgia
The customer’s hotel reservation is still confirmed on itinerary number ***
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

April 26,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a hotel refund request. We understand (Customer Name) is (Insert Recap of Customer Complaint/Concerns
Our records indicate the customer’s booked two itineraries, *** booked on March 3, & *** booked March 4, 2016, through Orbitz and Expedia respectively for a stay at the Days Inn Mission Valley, San Diego, CA for March 14, through March 17, 2016. The customer is stating the reservations were cancelled outside penalty and they have been attempting to get refunds for both itineraries.
Our records further reflect that two refunds have previously been processed, on March 7, a refund in the amount of $was credited back to the original form of payment refunding in full for Itinerary ***, and on March 4, a refund in the amount of $was processed back to the original form of payment for itinerary ***The first night of the itinerary was retained on itinerary ***, as stated on the booking. However, as the hotel has agreed not to charge Expedia, on April 26, Expedia has processed an additional refund in the amount of $ was returned to the original form of payment, fully refunding itinerary ***. Both itineraries are not refunded in full.
Expedia regrets the inconvenience this matter has caused our customers
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

July 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

Complaint: ***I am rejecting this response because:The time share, i.e., having to move on a Saturday was NOT disclosed by Expedia on the hotel page It was only disclosed AFTER accpetance of the trip and was printed on the confirmation/declaration page The hotel blamed Expedia, stating it should be on the hotel page.Sincerely,*** ***

Complaint: ***I am rejecting this response because: even though my flight does say it was through Aero Mexico I paid in full the whole package deal to Expedia.com So Expedia.com should refund my ticket money and Expedia.com should deal with Aero Mexico about who owes who because I purchased the package with Expedia.com not Aero Mexico. Sincerely,*** ***

Re: Expedia Case #: ***
Dear Revdex.com,
Expedia has received updated information from *** rental car regarding the refund request for *** *** has confirmed the customer did not use the car rental
On September 22, 2016, we processed the refund in the amount of $on to the original form of payment
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because: When I initially contacted Expedia customer service on the day I submitted my request for the "best price guarantee" I was informed that all my information was received and was being evaluatedI had saved the snip it picture at work and deleted after speaking to MariaAfter contacting Expedia customer services several times I did explain this to each representative when I spoke to them and I also shared this information when I wrote Expedia as wellI understand now that I should have saved the picture of the lower price offered by ***I have stated numerous times before via phone calls, emails, and now through the Revdex.com I thought when I made the first call to Expedia (which was within the time frame for a best price guarantee request) I was assured that my case was under evaluation and that I did not have to keep my informationI made a mistake in trusting ExpediaYet, I am asking that Expedia also take some responsibility of what occurred during this situation and offer some refund.Sincerely,*** ***

Revdex.com
April 14,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Inc is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a flight and car reservationWe understand *** * *** is currently requesting a refund of $687.69USD, as per customer the return flight was canceled by ExpediaOn March 23, 2016, we received the receipt of the Revdex.com complaint
We can confirm on March 15, 2016, the customer self-booked a non-refundable package reservation for two adults (*** *** and *** ***) via Expedia.com, itinerary *** and *** *** with United Airlines and Avis, for a total of $687.69USD
Departure was on March 18, 2016, on UA flight from Dallas to Denver at 9:10AM; arriving at 10:20AMThe return trip was on March 21, 2016, on AA flight from Denver to Dallas at 5:02AM; arriving at 8:08AMVehicle pidate was also March 18, 2016, and drop-off was on March 21,
Our records indicate on March 18, 2016, due a schedule change initiated by the airlines, the outbound and return flights were canceledThe re-protection plan offered by the carries was accepted by Expedia, as the changes were minor and had postponed the flights less than hours and minutes
From March 20, to March 21, 2016, Mrs*** contacted Expedia to request a refund of itinerary ***Only the airline can make changes to a customer flightsThese changes are not related to the type of ticket was purchased or the company they were purchased fromAirlines rarely tell travel agencies why they make a changeSchedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issuesThus, Expedia’s agents advised customer the return flights were confirmed; as American Airlines had provided a re-protection plan, agents acknowledge customer, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsEach airline has its own specific set of policies and procedures as does each ticket purchasedUnite Airlines was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card), therefore Expedia could honor the request to refund the package reservation
In reviewing the customer’s account, we have confirmed with United Airlines, American Airlines and Avis itinerary *** was fully used by the travelersWe have further researched *** * ***’s complaint, and after giving the matter our full consideration we stand by our previous decision and are unable to render to *** * *** request of a refund
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Misleide B***
Tier Customer Service

May 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Ms*** is requesting a refund On April 16, 2016, we received receipt of the Revdex.com complaint
Our records reflect on April 12, 2016, the customer self-booked a hotel reservation, using Expedia.com. The hotel stay was at the Diplomat Resort & Spa Hollywood, chedate April 16, 2016, check-out date April 17, The customer is stating, she canceled the reservation in error and contacted Expedia to reinstate the booking; however Expedia was not able to reinstate the booking and only provided her with a partial refund
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution
Upon further researching this matter, we can confirm on April 15, 2016, the customer contacted Expedia, advising she canceled the reservation in error and requested to reinstate the booking. Our agent advised the customer, that the reservation was nonrefundable and Expedia could not reinstate the booking. Our agent advised the customer, as a one-time courtesy, they could process a partial refund in the amount of $ The customer did agree
In reviewing Ms*** account, the refund was processed on April 15, in the amount of $141.52.
The hotel reservation was inside the cancelation window and was nonrefundable; once a reservation is canceled neither Expedia nor the vendor can reinstate the reservation Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each vendor has its own specific set of policies and procedures as does each booking purchased We hope the customer understands Expedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

July 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a hotel reservationOur records indicate on May 13, 2016, the customer self-booked a hotel reservation using the Expedia.com websiteAccommodations were at the CITIC Hotel Beijing Airport from May 27, 2016, to May 28, We understand from the complaint, the customer is requesting a full refundUpon receipt of the Revdex.com submission, we verified on June 1, 2016, the customer contacted Expedia requesting a refund due to issues during their hotel stay including charges for dinners they did not receiveExpedia apologizes for the dissatisfaction that the customer experiencedExpedia.com acts only as an independent reservations agent for hotelsIf one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us immediately which enables us to attempt to find a resolution at that timeHowever, we do not show that the customer contacted Expedia during their stayAt that time, the assisting representative contacted the hotel on the customer’s behalf requesting a refundThe hotel advised Expedia that they would contact the customer directly with regards to the complaint and further discuss compensationAs Expedia was charged for the reservation in question, and as the hotel stay was fully utilized, Expedia is unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

October 12,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on October 2, 2016, Ms*** booked an Expedia Vacation Package which included travel insurance, roundtrip flights from Tri Cities, Tennessee, to Chicago, Illinois and a two-night stay at the *** *** Chicago from October 14, 2016, through October 16,
We understand from Ms***’ complaint that she needed to change her flight and hotel reservation due to an emergencyShe state that she’d also purchased travel insurance to cover all changes and was denied help and after escalating to a supervisor, she was placed on hold for hours and hung up onShe asked that we call her to assist which we did on October 7, When we contacted Ms***, she elaborated on what transpired during her attempt to change her packageWe informed her that another channel of Expedia had already received a complaint and would have to be the party to address her concerns, but during the conversation; we assured her that someone from that department would review the matter and call her
An Expedia representative reviewed the package and our records of what transpired and contacted Ms*** with their findingsThey advised that they were able to assist by assisting her with the requested changes, but that fees would applyAlthough Ms*** purchased travel insurance, the insurance would only cover the airline penalty of $per passenger and any increase in fare and lodging would be passed on her to herMs*** requested to speak to the representative that she spoke to on the morning of October 7, Per her request a call was made to her but, there was no answer and her voicemail box was full
After researching the details of this complaint, we have concluded that no errors occurred during our conversations with Ms*** and that penalties would apply in the event that she wanted to change her package
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

December 2, Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department- Re: Expedia Case # ***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund requestWe understand the customer is requesting the refund of flights that were unused due to death in the family and not getting them exchanged in a timely mannerOn December 2, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate on September 18, the customer accessed Expedia.com to purchase a package which included flights for three people and a reservation at the Beachcombers Hotel in Villa Beach, Villa StVincent to fly on November 11, and arrive at the resort on November 12, 2015, returning on November 17, 2015. . Due to a death in the family in the same town as their vacation, the customer requested the exchange of tickets so they could fly earlier and attend the funeral. The customer provided the information the airline required to make this exception due to extenuating circumstancesExpedia regrets the tickets did not get exchanged for the customer in time and she was forced to purchase new tickets. It is never our intention to inconvenience our customers and we apologize for this issueOn December 2, Expedia processed a refund back to the customer’s original form of payment. The amount of time it takes for the credit to be available in her account depends upon how quickly her bank processes refundsWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G*** Tier Customer Service