Expedia Inc

Complaint: ***I am rejecting this response because:Sincerely,*** *** Based on Expedia's response, it is clear that :Pirce offered at *** was for general public and it does in to any other categories stated ( in their latest response) by them

Complaint: ***
I am rejecting this response because:
As I already mentioned in my original claim we were unable to take the trip back not because of the planned surgery (my son was discharged from the hospital days in advance of our scheduled flight), but because he developed complications, which I doubt anyone could have predictedI find Expedia's cancellation policy misleading, creating a sense of security and designed to exclude practic***y almost *** events that might result in flight cancellations, which is obvious from the multiple web-based complaint board posts by unfortunate Expedia's customers.Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Here's the breakdown:Total trip: $1498.71 (The following are for CHANGES to my itinerary in AprilRefund $92.22 for difference in price of hotel when I made the changeRefund $for airline change fee (I had the travel protection)Payment by me $on MasterCard (different card than I used to book trip) -this is the piece you are all missing) Total difference in trip due to change in hotel ($4.68) - so basically we evened it out with my paymentTotal trip $- $(for travel protection which I do not get back obviously) = $1424.71Refund for hotel $- receivedRefund for airfare $544.39 ($was deducted because Angel did not realize I had covered this with my payment when I changed hotel)What refund SHOULD have been $636.61.Received so far:$- hotel$- airfareThe other refunds you are referring to do not apply because they were for a CHANGE to my trip that I previously made. I am contacting the Revdex.com again and attaching proof that I made this payment of $in lieu of a change in my itinerary. You should not be deducting $from my airfare refund.As I see it, Expedia still owes me $92.22. I am also attaching a form from my doctor explaining why I cannot travel due to illness for at least a year.Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***
I am rejecting this response because:The hotel agreed to move the reservation for an additionabchrhe of $Every time I contacted Expedia I was put in circles by their representatives who unfortunately did not have a solid understanding of the English language, which is completely ok, but in this situation I needed someone with a good understanding and mastery of the languageI booked the hotel for Sept 13-for $and your website malfunctionedThere was even a banner on the sir apologizing for technical difficulties because of the weather issues all over the USI was promised a full refund because your website malfunctioned, and even if the hotel did not honor that, you must keep your wordI did not book a hotel for the dates your website reset them to and most recently I spoke to a supervisor who said I would be contacted in 24-hours by expedia to confirm or deny exactly what happened during my booking and it has been over days and I have heard nothingI have been put through enough, now please do the right thing and return my moneyYour website malfunctioned.
Sincerely,
*** ***

June 22,2015 Revdex.comAlaska, Oregon &Western Washington Complaint Department Re:Expedia Case #: O-***DearRevdex.com,Thankyou for taking the time to contact Expedia, Incregarding an issue from ourcustomerWe appreciate the Revdex.com allowing us to address the
comments andconcerns which have been brought to our attentionExpedia, Incisdisheartened the customer felt their concerns were not resolved adequately byour company prior to seeking further actions from you.Ourrecords reflect that on May 30, 2015, Mr*** booked an Expedia VacationPackage which included Los Angeles, California to Montego Bay, Jamaica and afive-night stay at the *** *** *** *** from August 16, 2015, throughAugust 21, Weunderstand from Mr*** correspondence that he submitted a price match viaour Best Price Guarantee Promotion (BPG)If customers find a lower rate onlinefor the exact same trip that they booked with us, with some exceptions, we willrefund the difference right away and give them a $travel couponWeaccept Best Price Guarantee claims through a form on the websiteIf you clickon "Support" and then "Customer Service" in the top, rightcorner of the home page you will come to the Customer Service search page.Enter 'Best Price Guarantee' to find the steps to take you through thesubmission process.Mr.*** states that he submitted a price match May 30, 2015, but that Expediawould not honor itWe spoke to Mr*** on June 3, He advised thathe submitted a BPG claim but, we informed him that we had not received a claim forhimWe spoke to Mr*** again on June 4, 2015; we asked if he hadscreenshot confirming that he submitted the claim on May 30, He advised usthat he did notWe informed Mr*** that we were unable to process aclaim without receiving the request within 24- hours of bookingIn his case wenever received a claim so we are unable to honor the requestWethank you for allowing us the opportunity to address the issues that werebrought to our attentionIf you have any further questions or concernsregarding this matter, please feel free to contact usSincerely,*** ***Tier Customer Service

Complaint: ***I am rejecting this response because: When I initially contacted Expedia customer service on the day I submitted my request for the "best price guarantee" I was informed that all my information was received and was being evaluatedI had saved the snip it picture at work and deleted after speaking to MariaAfter contacting Expedia customer services several times I did explain this to each representative when I spoke to them and I also shared this information when I wrote Expedia as wellI understand now that I should have saved the picture of the lower price offered by ***I have stated numerous times before via phone calls, emails, and now through the Revdex.com I thought when I made the first call to Expedia (which was within the time frame for a best price guarantee request) I was assured that my case was under evaluation and that I did not have to keep my informationI made a mistake in trusting ExpediaYet, I am asking that Expedia also take some responsibility of what occurred during this situation and offer some refund.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The information posted by Delia K***'s response is incorrect in more than a number of reasons.
First off, the authorizations are gone at this time across all three credit cards provided for payment, the MasterCard, Discover Card and Visa card used in the futile attempt to make my reservationsIncluded are four emails from Bank of America, which is the bank of the MasterCard used on these attempted bookings, showing the authorizations for the amounts I explained in my earlier complaint It refutes her claims that the authorizations were in the amounts in question This was the authorization amounts used across all forms of payment, for those two amounts, as they were done from the same login session attempting to make those bookings
Due to the amount of those authorizations, the Discover Card ending in *** was rendered unusable while those numerous $2000+ authorizations were attempted against the credit card The Visa card was issued in my mother-in-law's name and the Discover card is a duplicate card issued in my name on my mother-in-law's account, both of which she authorized me to use for the booking of the reservations, though due to the chronic system problem on the Expedia website for my booking, I was unable to use either card for the reservation
The issue with the booking had nothing do to with live inventory of reservations, it was an issue with the website being unable to finish booking the transaction because it could not make final contact with Delta's reservation system to finish or some other issue along those lines Since I was able to go to Delta's website and make the reservations directly with them, their reservation system was not the issue, it was an Expedia issue
At no time was there an indication from the Expedia website that it was making an authorization in that aborted booking process, as the numerous authorizations show that it was doing that very act without any customer knowledge All it claimed was a pricing issue for my reservation, flip-flopping between the two amounts
I strongly suggest Ms Kent go back and do further research on the issue and provide a more informed response to the cause of the situation.
Sincerely,*** ***

December 2, Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department- Re: Expedia Case # ***Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund requestWe understand the customer is requesting the refund of flights that were unused due to death in the family and not getting them exchanged in a timely mannerOn December 2, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate on September 18, the customer accessed Expedia.com to purchase a package which included flights for three people and a reservation at the Beachcombers Hotel in Villa Beach, Villa StVincent to fly on November 11, and arrive at the resort on November 12, 2015, returning on November 17, 2015. . Due to a death in the family in the same town as their vacation, the customer requested the exchange of tickets so they could fly earlier and attend the funeral. The customer provided the information the airline required to make this exception due to extenuating circumstancesExpedia regrets the tickets did not get exchanged for the customer in time and she was forced to purchase new tickets. It is never our intention to inconvenience our customers and we apologize for this issueOn December 2, Expedia processed a refund back to the customer’s original form of payment. The amount of time it takes for the credit to be available in her account depends upon how quickly her bank processes refundsWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G*** Tier Customer Service

Complaint: ***I am rejecting this response because:
Expedia wants to get the receiptsAlso I would like to clarify that the response to my complaint doesn’t reflect that Expedia reviewed my complaint, In spite of that they asked for extra time and also spoke to me over the phone to gather more information
1- The hotel I booked in April 13, is Baymont Inn hotel not Super
2- The statement “Mr*** states that he contacted Expedia and was our systems were down so he booked his own reservation” is inaccurateMy statement as copied from previous complaint is “I called back asking them to relocating me within my preference for the hotel " walking distance from the exam center" they failed to relocate me as it was the same issue with third party reservationsI talk to the representative and told them that I will try to book for myself, hopefully I can do”
Attached please find all Receipts and Hotel reservation and cancellationI have more Docs for all Expedia communication but there is only docs allowedSincerely,*** ***

Complaint Department
Re: Expedia for TD Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Ms*** did not accept our response and/or resolution offered
As previously advised, on October 7, The customer self-booked the package reservation using Expedia for TD and not Expedia.com
The customer’s itinerary does clearly reflect the arrival/departure times and dates for the flight
Our site did advise the customer that Bahia Principe Tulum-All Inclusive offers day and night shuttles for the guests throughout the resort and to its sister hotels, Gran Bahia Principe Coba and Gran Bahia Principe AkumalOur site did not advise the customer shuttle service is offered from the airport to the hotel nor did the customer itinerary
The customer original itinerary number *** does not reflect the customer purchased a shuttle service
Expedia for TD request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

April 26, 2015 Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer. We appreciate the
Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Incisresponding to the consumer complaint from *** *** (Revdex.com case number ***)regarding a car rental issue. Weunderstand the customer is stating in a conversation with ***, they wereinformed their car rental had not been booked by Expedia and it would not costmore to book the same dates and optionsOn April 26, we contacted thecustomer to acknowledge receipt of their Revdex.com complaint (also indicate if yourequested additional information). Our records indicatethe customer booked an online reservation through *** for an auto rentalbeginning on June 30, and ending July 8, at the *** ***, Seatac Washington location. ***confirmed the reservation with # ***. The customer contacted the *** location to inquire about his rentaland was told by *** that his reservation did not exist and had not beenconfirmed to Expedia. They have alsoinformed the customer that the location he chose is not open on the pickupdate. On April 26, wehave spoken with *** corporate and they have modified the reservation to thecustomer’s original specifications, moving the pickup location to *** SeatacAirport, which is open on the date he booked. We have informed *** that Expedia expects they will supply the car atthe originally booked price of $315.51. The case has been forwarded to *** Corporate for price override. They have assured us they will be contactingthe customer with pricing information. On April 26, wespoke with Mr*** and provided him with the new *** confirmationnumber *** and the new pick up location information. We will be continuing to follow up with himthrough email to ensure he does receive the same pricing he originallybooked. Should *** fail to honor theirpricing, Expedia will refund the customer the any additional cost for thereservation We thank you forallowing us the opportunity to address the issues that were brought to ourattention. If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, *** ***Tier CustomerService

Complaint: ***I am rejecting this response because: I cannot possibly see how Expedia cannot see fault in their customer service representative calling the *** to cancel my reservations when I did not authorize themI have asked twice for whomever is receiving this message to look at the call and view the activity from that dayAlso, if they bothered to really take this complaint seriously, they would have contacted the hotel who informed us the representative called to cancelAll we called to ask was in regards to the decrease in the price of the hotel and if the new price could be honoredWe at no time asked nor authorized anyone at Expedia to attempt or call to cancel our reservationsI am completely appauled and at dismay that corporate will not do their jobs and review this situation nor take it seriouslyThere should be some resolution offered to usWhat was done to us was a malicious act against us when the Customer Service Rep provided us information in which case when read the policy which she was clearly not well trained or verse on the policiesAt that point, besides simply providing a "yes" or "no" answer to our question, she hung up on us and then persisted to attempt to ruin our trip and render us without a place to stayNo customer deserves thatSincerely,*** ***

September 18,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on March 15, 2015, Ms*** booked flights online for travel December 18, through December 27, Regrettably, the flights were affected by an airline schedule change and according to Ms***; there were no alternate flights that suited herMs*** so she opted to cancel and re-bookWhen she requested to re-book, she was informed of the $per passenger re-booking feeAccording to Ms***, she had not been made aware of the fees when she initially spoke to us about the cancellationShe stated she may have made a different decision had been awareShe would like to re-book without the fees
Upon review of Ms***’s account, we discovered that the tickets in question have since been refundedWe regret any inconvenience related to this booking
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***I am rejecting this response because:
I would like a refund of $as previously promised by Expedia
Sincerely,*** ***

July 29,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on July 13, 2015, Ms***-*** booked two one-way flights for travel to and from Los Angeles, California from Boston, MassachusettsWe understand from Ms***-*** complaint that she canceled her flights on the day they were bookedMs***-*** States that when she called Expedia to confirm that there would be no charges, she was informed that it would be up to the airlineMs***-*** fears that she will not be refunded for the canceled flights
The services provided by Expedia to Ms***-*** are that of a third party booking agent, the airlines; in this case *** *** and *** *** are the merchants of record (i.ethe companies who charged the customer’s credit card) and as such accepted the funds for Ms***-*** purchaseShe will also see the airlines name in the transaction information of her credit card statementAs *** *** and *** *** were the merchants of record, they are also the party to issue refunds for the canceled flights
We can confirm that the flights were canceled and voided within 24-hour of bookingAs such, we expect that Ms***-*** will receive her refund within two billing cycles from each airline
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

May 31,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request for a cancelled itinerary. We understand Ms*** purchased an Expedia Vacation Waiver Insurance policy with a recent itinerary and after cancelling, has had difficulty receiving refunds due her
Our records indicate on April 1, the customer contacted an Expedia.com agent for assistance in completing an itinerary she was in the process of booking. She was concerned about the non-refundable status of the items she was booking and our agent advised that a vacation waiver could be purchased which allows a one-time cancellation for any reason with a 100% refund of hotel fees and a refund of airline change fees after use of airline credit on a cancelled flight. The customer decided to purchase the insurance waiver
Itinerary # *** was booked for a round trip flight on Swiss Airlines from New York, New York to Budapest, Hungary departing on May 18, and returning May 26, 2016. A reservation for a stay with corresponding dates was booked at the Leonardo Hotel Budapest.
The itinerary was cancelled and Expedia regrets that the customer was given incorrect information on how her waiver refund and credit was to be processed.
The one time cancel Expedia Waiver policy provides for a $100% refund of any hotel fees, which in this case is $450.66, and the customer would receive an airline credit for any flight amount. When the customer uses their airline credit to re-book, any flight change penalty charged by the airlines when the new flight is ticketed is then refunded to the customer by Expedia.
Expedia.com serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reserved. Swiss Airlines was the operating carrier and merchant of record (the entity that received your funds and the company that charged your credit card)The change fees and increases in airfare are set and collected by the airline. We hope you understand we must abide by the terms and conditions set forth by travel providers such as Swiss Airlines
On May 31, Expedia.com processed a refund in the amount of $back to the customer’s original form of payment for the hotel portion of the itinerary. The $paid for the Vacation Waiver Insurance will not be refunded. Regarding the flight portion of the cancelled itinerary; the customer would need to contact Expedia Customer Service Department at 1-800-EXPEDIA (1-800-397-3342) and advise the agent that they are rebooking and need to use the airline credit from Itinerary #***. They will also need to advise the booking agent that the itinerary had an Expedia Vacation Waiver policy and any exchange fee should be scheduled for refund. The booking agent will process the refund request once the airlines change fee has been verified and the new ticket is selected and booked. Expedia does not pay any increased in ticket price for the new ticket. The flight must originate on Swiss Air, as they hold the ticket credit. Our agents are available hours a day, seven days a week to assist with rebooking the flight.
It is never Expedia’s intention to inconvenience our customers and we do regret that the customer was not given the correct information when she cancelled the itinerary. Ms*** was directed to contact ANON Insurance and make a claim. ANON is an independent vendor and does provide many of the travel insurance policies offered through Expedia, however our Expedia Vacation Waiver is an Expedia product and Expedia will be providing any refund due the customer under this policy.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
Please cancel Complaint ID: *** as the merchant finally was able to correct the issue after a week of fighting for it.Thanks!

November 11, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case O-***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund for a hotel reservation.Our records reflect that on June 15, the customer self-booked a hotel reservation for four travelers on our mobile siteThe customer purchased three night hotel reservation at New Rome House 2, checking in on July 29, 2017, and checking out on August 1, 2017.Per the customers complaint she is asking for a refund due to the air conditioner at the hotelExpedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersDue to the customer checking into the hotel we must contact the property to request a refund for the reservationWe do not charge a cancel or change feeWhen the hotel charges such fees in accordance with its own policies, the cost will be passed on to the customer.On August 11, Mr*** contacted our customer service to request a refund for the reservationOur agent was instructed to send the request via emailThe hotel responded advising that the air conditioner works fine and that the customers vent in the room was closedThey refused the request for the refundDue to this we are unable to refund the customers reservation.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service