Expedia Inc

September 4, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from ** *** (Revdex.com case number ***) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service

Complaint: ***I am rejecting this response because: I was told the below message on here, yet my refund was only for $When clearly the below message (a response from another Revdex.com complaint ***) states I am supposed to get $per ticketI had tickets so the total should have been $Where is my other tickets refund?
Just want all my moneyAgain I know how ACH worksThis should take more than a couple of days.Sincerely,*** ***

July 31,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on June 11, 2017, Mr*** booked an Expedia booked a roundtrip flight from Los Angeles, California to Madison, Wisconsin departing on July 16, 2017, and returning on July 21, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative
We understand from Mr***’s complaint that an error was made to the name on his airline ticketHe stated that TSA would not allow the error and sent him back to *** Airlines to have it corrected*** charged him $to correct the ticketMr*** wants Expedia to refund the $fee, stating that it was our error
When acting as their own travel agent, it is their responsibility prior to completing the purchase, to review and verify all travel details, including but not limited to each traveler’s full name as it appears on their government issued identification
Please note that Expedia serves as a third party intermediary the airline; in this case *** Airlines is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseMr*** will also see the airlines name in the transaction information of his credit card statementAs *** Airlines was the merchant of record, they are also the party to set policy regarding their ticketsWe are bound by these rules and policies and must adhere to them
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Complaint: ***
I am rejecting this response because:
As I already mentioned in my original claim we were unable to take the trip back not because of the planned surgery (my son was discharged from the hospital days in advance of our scheduled flight), but because he developed complications, which I doubt anyone could have predictedI find Expedia's cancellation policy misleading, creating a sense of security and designed to exclude practic***y almost *** events that might result in flight cancellations, which is obvious from the multiple web-based complaint board posts by unfortunate Expedia's customers.Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I had to pay a LOT more for the ticket change since I had to go to Air France to do it and could not use Expedia and receive the lower Expedia advertised price.I had a short time frame with expedia to change the flightI was not focused on the insurance, I was focused on changing the flightI was told by Expedia that I had to wait for a supervisor to make that flight change and that I could not do it myself on their website by using the "change flight " link. I made over calls to expedia over 2-days and waited between minutes and minutes each timeExpedia hung up on me each time and I had to start over each time
I should have been able to change the flight using their linkThey should post on their website the fact that you cannot change a flight using their link, then it would not mislead peopleI paid about $1,more for the flight using Air france to change itIf I could have used the Expedia site and price, the ticket change would have been only about $moreExpedia owes me $1,for not allowing the ability to change the flight, as they advertise.Sincerely,* ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

I accept a partial solution from the expedia because just saw a refund for the and still waiting for the charged to my card for the second reservation
*** ***

October 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com ID # ***) regarding a flight reservationWe understand from the complaint, the customer is requesting assistance in regards to a refundUpon receipt of the Revdex.com submission, we have verified this issue was previously resolvedAs recent as October 19, 2015, the customer contacted Expedia requesting verification regarding her airline refundThe assisting representative sent an email to: *** documenting the previous refundExpedia strives to provide the highest level of customer service, and we regret we were unable to resolve Ms*** issue immediately during her first call, and the service she received was less than satisfactoryWe ask her to please accept our apologies in regards to her recent experience and we regret any inconvenience that may have occurredWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

June 22,2015 Revdex.comAlaska, Oregon &Western Washington Complaint Department Re:Expedia Case #: O-***DearRevdex.com,Thankyou for taking the time to contact Expedia, Incregarding an issue from ourcustomerWe appreciate the Revdex.com allowing us to address the
comments andconcerns which have been brought to our attentionExpedia, Incisdisheartened the customer felt their concerns were not resolved adequately byour company prior to seeking further actions from you.Ourrecords reflect that on May 30, 2015, Mr*** booked an Expedia VacationPackage which included Los Angeles, California to Montego Bay, Jamaica and afive-night stay at the *** *** *** *** from August 16, 2015, throughAugust 21, Weunderstand from Mr*** correspondence that he submitted a price match viaour Best Price Guarantee Promotion (BPG)If customers find a lower rate onlinefor the exact same trip that they booked with us, with some exceptions, we willrefund the difference right away and give them a $travel couponWeaccept Best Price Guarantee claims through a form on the websiteIf you clickon "Support" and then "Customer Service" in the top, rightcorner of the home page you will come to the Customer Service search page.Enter 'Best Price Guarantee' to find the steps to take you through thesubmission process.Mr.*** states that he submitted a price match May 30, 2015, but that Expediawould not honor itWe spoke to Mr*** on June 3, He advised thathe submitted a BPG claim but, we informed him that we had not received a claim forhimWe spoke to Mr*** again on June 4, 2015; we asked if he hadscreenshot confirming that he submitted the claim on May 30, He advised usthat he did notWe informed Mr*** that we were unable to process aclaim without receiving the request within 24- hours of bookingIn his case wenever received a claim so we are unable to honor the requestWethank you for allowing us the opportunity to address the issues that werebrought to our attentionIf you have any further questions or concernsregarding this matter, please feel free to contact usSincerely,*** ***Tier Customer Service

January 26,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding an expected hotel promotion
The customer’s complaint does not provide an itinerary number and the email provided did not return any bookings. We did find an alternate email under his name: ***@hotmail.com which allowed us to locate one booking, Itinerary # ***, at *** *** checking in January 15, and checking out January 17, 2017, a two night stay. We can find no offers in our system for this hotel, however if we were able to duplicate and confirm the customer’s claim, a two night stay at $per night would be $36.00, not the $he is asking for
As we are not able to locate any offer for *** *** in our system or on the above itinerary, we are unable to offer any compensation. If this itinerary is not the one he is referring to, he can reply with the correct one and we will review again, or if this is the one he is referring to and he has something he can sent that shows there was an offer for food credit on his itinerary, we will be happy to honor that for the days he stayed at the hotel
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Corporate Customer Service

Complaint: ***I am rejecting this response because:Here's the breakdown:Total trip: $1498.71 (The following are for CHANGES to my itinerary in AprilRefund $92.22 for difference in price of hotel when I made the changeRefund $for airline change fee (I had the travel protection)Payment by me $on MasterCard (different card than I used to book trip) -this is the piece you are all missing) Total difference in trip due to change in hotel ($4.68) - so basically we evened it out with my paymentTotal trip $- $(for travel protection which I do not get back obviously) = $1424.71Refund for hotel $- receivedRefund for airfare $544.39 ($was deducted because Angel did not realize I had covered this with my payment when I changed hotel)What refund SHOULD have been $636.61.Received so far:$- hotel$- airfareThe other refunds you are referring to do not apply because they were for a CHANGE to my trip that I previously made. I am contacting the Revdex.com again and attaching proof that I made this payment of $in lieu of a change in my itinerary. You should not be deducting $from my airfare refund.As I see it, Expedia still owes me $92.22. I am also attaching a form from my doctor explaining why I cannot travel due to illness for at least a year.Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***
I am rejecting this response because: I contacted Expedia before my trip when I discovered that they were advertising something which didn't exist (i.ea smoking room at Hotel Monaco). I forwarded the email from the hotel to substantiate the claim that it is a non-smoking facility and Expedia instead ignored my plea at that time to book me elsewhere or give me a credit. I also asked for a phone number fr Expedia so we could talk by phone and help them understand that they were falsely advertising the possibility of a smoking room. Expedia's representative responded that they had already responded and they refused to help me further despite repeated emails before my trip occurred. Terms of service or no, here is the problem: 1) Expedia advertised something which doesn't exist2) When brought to their attention before my trip in an attempt to find a resolution, they ignored my assurance that Hotel Monaco is a non-smoking facility (despite the email I forwarded) and told me they had requested a smoking room from the staff -- not a solution at all;3) When I asked for a phone number to speak to a representative at Expedia, they refused and said they had already responded, even though I was assuring them (still quite a few days before my trip) that they had sold me an option which didn't exist.4) Expedia still as of right now advertises the hotel as having smoking rooms! They've confirmed with the hotel that it's a non-smoking facility yet continue to offer smoking rooms. This is indicative of the lack of integrity at Expedia. I have a hard time believing that Expedia will duck and hide behind "terms of service" for advertising an amenity which doesn't exist, when they were alerted more than a week in advance that I was requesting some other accommodation while there was still time to do something about it; and that when they refused to continue to work with me by not responding to three emails in January and my earlier request to speak with someone by phone. Clearly the right thing to do was to make accommodations, but instead I was dismissed rudely and cut off from their customer service process until other accommodation was too late. Here is the current listing: Room cleanliness: very good! Queen BedInternet - Free WiFi Entertainment - y 40-inch LCD TV with cable channelsFood & Drink - Room serviceSleep - Blackout drapes/curtains and turndown service Bathroom - Private bathroom, free toiletries, and a showerPractical - Free local calls and safeComfort - Daily housekeepingSmoking/Non Smoking
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The hotel agreed to move the reservation for an additionabchrhe of $Every time I contacted Expedia I was put in circles by their representatives who unfortunately did not have a solid understanding of the English language, which is completely ok, but in this situation I needed someone with a good understanding and mastery of the languageI booked the hotel for Sept 13-for $and your website malfunctionedThere was even a banner on the sir apologizing for technical difficulties because of the weather issues all over the USI was promised a full refund because your website malfunctioned, and even if the hotel did not honor that, you must keep your wordI did not book a hotel for the dates your website reset them to and most recently I spoke to a supervisor who said I would be contacted in 24-hours by expedia to confirm or deny exactly what happened during my booking and it has been over days and I have heard nothingI have been put through enough, now please do the right thing and return my moneyYour website malfunctioned.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I trusted the site The day I purchased the tickets it said it is refundable I did not see the small print on the confirmation they sent later I would of felt no need to look During the purchasing process is when it said these tickets are refundable I never expected that to change or I would not have purchased the tickets I just expected them to send a email of the confirmation of flights(not add a change in my refund) that I clearly saw refundable at time of purchase! They tricked me and have a history of doing so We do not fly, my daughters have a change of transportation plans I don't purchase tickets that are not refundable This company is merely continuing to manipulate just with new tactics The day I paid for my tickets, it said refundable, that is what I purchased They changed my purchase and I did not say that was okay by sending me a email that I thought was flight plans, not something that they say they had the right to do and change the refund status Again I purchased refundable tickets I consider their arguing this as abuse *** ***

February 20,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting a refundOn February 14, 2017, we received receipt of the Revdex.com complaint
Our records reflect on February 4, 2017, the customer self-booked a flight reservationTravel was on United Airlines, departing February 7, 2017, from Anchorage, Alaska to Dallas, FtWorth Texas; and returning on February 17, 2017, from Dallas, FtWorth Texas to Anchorage, Alaska with American Airlines operated by Alaska Airlines, via itinerary number ***The customer is stating they selected premium economy; however the customer only received economy for the flight reservation
Upon further researching this matter, we can confirm on February 22, 2017, the customer contacted Expedia advising that he selected premium economy; however only received economy for the flightExpedia advised the customer that their itinerary confirmation that was sent, shows as economy
Expedia was able to review the customer’s booking session that was made on February 4, During the booking path on our website, the customer selected economy and completed the flight for that class of serviceThe customer did not ever select or change the class of service to premium economy
Since the customer did receive the correct flight serviceExpedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Complaint: ***I am rejecting this response because:Sincerely,*** *** Based on Expedia's response, it is clear that :Pirce offered at *** was for general public and it does in to any other categories stated ( in their latest response) by them

Complaint: ***I am rejecting this response because:I do not think Expedia understands that my complaint is about their misleading advertising and their approach of having a price alert which obviously provided horrible and incorrect information which actually led to my purchasing the tickets If a business advertises a product for sale and states "the price of the item is likely to go up 40% in the next two days" I am going to trust the information and buy accordingly That is what I didAnd then a business gives fraudulent advice and the price is actually lowered by 20% I think they would have many irate customersExpedia needs to stop using their price alert as a way to persuade ticket buyers to buy now when their advice is wrongI fully understand the response about terms of use and hour refund policyThis is fraudlent advertisingAnd then Expedia simply blames it on the airlines? Its like going gambling..yes I have a chance to win or lose...I dont see how they are legally permitted to give buyers advise like that and get away with it Also the emails I get say members special rates, whaich again are fraudlentyou get the same rate if you sign in or if you dontShame on you Expedia for your shady advertising practicesI will never use your service againI also will be posting my experience thru online social media and at my workYou are not willing to give an honest refund or admit to your shady price alerts and thats finein the long run more and more people will report this and you will lose more and more customers Funny how expedia mentions they get the price alert info from airlines databases, but on the airlines websites they do not use some pathetic price alert message that gives informationBottom line I am still requesting the refund because your advertising is a scam and should be considered dishonest I fully give the Revdex.com my permission to post my messages on their website so future consumers will be aware of Expedias shady and dishonest practices with zero help from customer service who just cut and paste the terms of use and best price guarantee goodbye Expediathanks for your dishonesty and poor adviseId do better buying a lottery ticket or gambling at a casino than using your price alert system. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: First of all, in the response of Expedia, they claimed that according to their record, they have refunded meThey are lying on this because when I requested refund, they sent me an email saying that they were not able to refund meI have attached my bank statement to here for reference.Secondly, they on purpose missed a important detail that their agent clearly told me that one night penalty had already been waived after the agent called the hotelExpedia has recording of that call made on April 30thAlso, on May 16th, when I called Expedia requesting refund, one of their "supervisor", who is a female, listened to the recording of my cancellation call on April 30th and comfirmed the fact that their agent did call the hotel and promised me that I would not be charged at all. Moreover, Expedia has been claiming that the hotel is the entity that charged meI could respect this fact, but I think Expedia is responsible for refunding me because I only gave my card information to Expedia not hotelTherefore Expedia is the party that I authorize my card to.Based on the three reasons above, I reject this response and insist that they should refund me full amount of dollars
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The information posted by Delia K***'s response is incorrect in more than a number of reasons.
First off, the authorizations are gone at this time across all three credit cards provided for payment, the MasterCard, Discover Card and Visa card used in the futile attempt to make my reservationsIncluded are four emails from Bank of America, which is the bank of the MasterCard used on these attempted bookings, showing the authorizations for the amounts I explained in my earlier complaint It refutes her claims that the authorizations were in the amounts in question This was the authorization amounts used across all forms of payment, for those two amounts, as they were done from the same login session attempting to make those bookings
Due to the amount of those authorizations, the Discover Card ending in *** was rendered unusable while those numerous $2000+ authorizations were attempted against the credit card The Visa card was issued in my mother-in-law's name and the Discover card is a duplicate card issued in my name on my mother-in-law's account, both of which she authorized me to use for the booking of the reservations, though due to the chronic system problem on the Expedia website for my booking, I was unable to use either card for the reservation
The issue with the booking had nothing do to with live inventory of reservations, it was an issue with the website being unable to finish booking the transaction because it could not make final contact with Delta's reservation system to finish or some other issue along those lines Since I was able to go to Delta's website and make the reservations directly with them, their reservation system was not the issue, it was an Expedia issue
At no time was there an indication from the Expedia website that it was making an authorization in that aborted booking process, as the numerous authorizations show that it was doing that very act without any customer knowledge All it claimed was a pricing issue for my reservation, flip-flopping between the two amounts
I strongly suggest Ms Kent go back and do further research on the issue and provide a more informed response to the cause of the situation.
Sincerely,*** ***

April 20,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on March 15, 2017, Mr*** booked a nine-night stay at the *** *** *** from March 31, 2017, through April 9, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representativeHe was quoted a fee of $for the reservation
We understand from Mr***’s complaint that he contacted the property directly after learning that he was not charged for the booking two weeks laterHe stated that they agreed not to charge him until his arrivalMr*** says that he made an agreement with the hotel to change his check out date and that they agreed to adjust the billing as a resultHe now says that he was overcharged by the *** *** *** as they agreed to only charge him $Mr*** is requesting a refund because he checked out on April 5, and did not enjoy his stay at the *** *** ***
On Expedia.com, there are two types of hotels: those for which the customer pays Expedia directly, and those for which the customer pays the hotel directly. The *** *** *** in Lansing, Michigan is a hotel that takes payment directly from their travelers. Both prior to and during the finalization of this reservation, the itinerary stated that the credit card is used to guarantee your reservation, and we have confirmed that Expedia did not take payment for this reservationThe following policy was in place at the time of booking;
The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, the hotel will not return your booking amount
Cancellations or changes are subject to a hotel fee equal to 100% of the total amount paid for the reservation
On March 28, 2017, we sent an email to Mr*** informing him that we contacted the property on his behalf and they replied that they would not honor a request to cancel without penaltyOn April 4, Mr*** contacted our office and requested that he be allowed to check out early and get a refund for the last two nightsAs our request to the *** *** *** was declined, we offered a $travel coupon in good faithMr*** accepted the coupon and it was added to his account for future useExpedia is unable to offer additional compensation for this matter
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team