Expedia Inc

Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear *** *** did not accept our response and/or resolution offered
As previously advised, on July 14, 2016, since the outbound flight was used, the airline will only refund for the return flight as it was unused
Expedia can confirm the tickets have been refunded in the amount of $per ticket The timeframe for the refund will be up to 8-weeks, which is the standard timeframe for all airlines
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased LAN Airlines was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card)
Since the tickets have been refunded, Expedia will consider this issue as closed and will no longer address the matter furtherThe customer must contact the airline if they are disputing the refund amount
We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because:
Difficulties in getting Expedia to acknowledge the credit when called.
Interpreting the airline policy to their benefit
Different answers each time from various different parties
Forced to call both WestJet and Expedia multiples times and wait on hold to try to even find out about the credit
Different calculation of airline cancellations feeFirst, it was initially $then $
Unreasonable amount of cancellation fees.
The ticket seat was occupied on the planeBoth expedia and/or West Jet basically lost nothing.
I am bringing this court.
Sincerely,*** ***

June 2,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refundOn May 30, 2017, we received receipt of the Revdex.com complaint
Our records reflect on February 5, 2016, the customer self-booked a combinable one-way flight reservationTravel was on Spirit Airlines, departing November 11, 2016, from Detroit, Michigan to Fort Lauderdale, Florida; and returning on November 19, 2016, from Fort Lauderdale, Florida to Detroit, Michigan with American AirlinesThe reservation includes the Cancellation Plan, via itinerary number ***The customer is stating that they were double charged for the reservation; however has not received the refund
Please note that a combinable one-way fare ticket is a roundtrip itinerary made up of two one-way flights, each with its own fare rules related to the ticket, including cancellation and refund policiesThis information, and the fare rules associated with the outbound and return flights, was displayed to the customer at the time of booking
Upon researching this matter, we can confirm on February 8, 2016, the customer contacted Expedia advising that she was double charge for the reservation
In reviewing the account, Expedia can confirm that the airlines charged the customer in the amount of $for the flight with Spirit Airlines and $for the flight with American AirlinesThe customer was charged $for the Cancellation Plan and $for a booking feeExpedia found no additional charges
Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers. When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is validThis is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia
Expedia request that the customer provide a copy of the billing statement reflecting the double chargesThe customer can send the information via the Revdex.com link
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

June 22,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a refund request
Our records reflect on March 30, the customer accessed Expedia.com and self-booked a reservation at the Garfield Suites Hotel to check in on March 31, and checking out on April 1, 2016.
The customer is stating the hotel was older and less modern than they had expected upon arrival. They state they decided not to stay and they are asking for a refund.
The hotel’s stated terms and conditions, agreed to by the customer at the time of booking were:
Cancellation and Change Policy: Refundable
Cancellations or changes made after 7:PM local hotel time, Wednesday, March 30, are subject to a hotel fee equal to night(s) plus taxes and fees
Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation
Expedia’s website also provides our Terms of Use, which the customer agrees to by continuing to book on our site or with our agents. Following is a link to the full Terms of Use and excerpts that pertain to the issue presented by this customer:
TERMS of USE for Expedia website
https://www.expedia.com/p/info-other/legal.htm
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errorsIn particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.)In addition, Expedia, Incexpressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect priceIn such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
Because Expedia acts only as a third party booking intermediary for travel vendors, we must have the agreement of the vendor to provide a refund. On June 22, we attempted to advocate with the Garfield Suites Hotel on behalf of *** *** , requesting permission to provide a refund. We were instructed to send an email with our request. We are awaiting response from the vendor and once we have their decision we will update the Revdex.com as to whether the hotel will allow us to provide a refund for the customer
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

October 15,
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, Mr*** * *** We regret to hear that the customer did not accept our response and/or resolution offered
We have further researched Mr***’s complaint (Revdex.com case number ***) regarding a refund request for a hotel amenity and after giving the matter our full consideration, we stand by our previous decision and are unable to accede to Mr***’s request of a refund
As previously stated, all pricing is set by the vendors who utilize our site, and full pricing for the travel they are purchasing is provided to the customer before they finalize their purchase. The Vi Vadi Hotel offers their room stays with or without breakfast included and they do not state the breakfast is free. They add a surcharge to the room rate if the customer choses to include breakfast in their purchase. Mr*** was provided with the full price of his booking, which he changed to include the breakfast option, before he paid for his reservation. Expedia cannot refund for the breakfast he chose to have included, as the hotel does charge the customer for this service. Mr*** may still cancel his reservation for a full refund, at this time, if he would like to do so, per the hotel’s stated terms.
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service
Expedia, Inc

Complaint: ***I am rejecting this response because: All info was providedSincerely,*** ***

September 1,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Revdex.com
June 1,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a travel insurance claim. We understand Ms*** is currently requesting a refund of $398.00USD plus a $200.00USD coupon, as the customer claims she purchased a flight reservation with insurance coverage via Expedia.comPer the customer, she processed a flight exchange but Expedia.com charged her a total of $328.00USD for the changes, even though the customer had insurance protectionThe customer states our agent offered the traveler a $200.00USD travel coupon due to time the customer spent on the phone, but the coupon was never issued by Expedia.com On March 21, 2016, we received the receipt of the Revdex.com complaint
We can confirm on January 17, 2016, the customer self-booked a flight reservation with insurance via Expedia.com, itinerary *** and *** *** with *** *** Airlines, for a total of $586.35USD (Flight 551.35USD + Insurance 35.00USD = Total amount $586.35USD)
Our records indicate the customer contacted Expedia.com customer service via phone on February 29, twice, to change the inbound flight to April 3, Our agent contacted the carrier and verified the changes were allowed with the traveler paying a $300.00USD change fee + the difference in fare, as the same class of service was not available, but the customer decided not to proceed with the changesDuring the customer second contact, we verified our agent misadvised the customer, stating changes were not allowedUpon the customer request the call was escalated to a supervisor, who advised the customer to change the flights there would be a charge of $382.00USD due the difference in fare and the airline change fee, the customer accepted the terms and conditions of the booking, and our agent processed the changesDue to the customer experience during the call, our supervisor offered the customer a $100.00USD travel coupon, which the customer acceptedWe can confirm the coupon added to Ms***’s account on February 29, 2016, and is currently active
In reviewing the customer’s account, we have confirmed per travel insurance terms and conditions available via the Expedia.com website, the customer has the right to file a claim as she changed her trip due to medical issue of a family memberHowever, as Expedia does not administer nor outline the coverage of the insurance policy, we cannot dictate the definitions of a covered serviceTherefore, the customer herself must file a claim with Aon Affinity Berkley Travel, and summit the supporting documentation listed on policy Terms and Condition, which the customer accepted at the time of the bookingWe hope Ms*** understands Expedia.com is not allowed to summit the claim on her behalf; thus, we kindly suggest the customer to follow the instructions to file a claim; which are available on the face of her itinerary
Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize for the long hold times and that the customer service Ms*** received did not reflect thisThe feedback that Ms*** has provided to us will be helpful in looking at our customer service and gauging our customers' satisfaction and perceptionsFor your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Misleide B***
Tier Customer Service

March 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for your responseWe have reviewed the documentation/new information provided to further address *** *** concerns
On May 30, 2017, Expedia contacted the hotel; they advised that they will authorize the refund for the cancellation feeExpedia has process the refund in the amount of $back on to the original form of payment
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Corporate Customer Service

August 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms*** ***Expedia, Incis once again responding to the consumer complaint from Ms*** (***) regarding a hotel reservationAs previously stated, Expedia.com serves as a third party intermediary for travel providers such as hotelsExpedia would only refund the customer if the hotel authorized a refundI’ve contacted the hotel once again and was connected with hotel agent Elvira regarding the customer’s concernsElvira mentioned that the hotel actually has rooms with partial ocean views, and marina views and one might not have been available when the customer arrivedI mentioned to Elvira that Ms*** claims she was told no partial ocean views exist at this hotelElvira then checked her notes and could not locate any complaints on the reservation from the customer regarding the matterI showed Elvira the information they provide on our site regarding customer’s booking an ocean view or partial ocean view hotel roomElvira mentioned she would pass the information along to review or add a note regarding availability for the room type as this is not guaranteedElvira also denied our request to refund to the customer the full amount as requested by Ms***The agent mentioned there would be no refund to the customer for either a full or partial amount for a fully used reservation, and one which shows was upgraded to a bigger room in building CExpedia has reviewed all of the customer’s documents, we have advocated on the behalf of the customer, and have worked with the vendor to attempt to resolve the case to the customer’s satisfactionAs previously mentioned, Expedia has provided a $hotel coupon for any future bookingThe rules of this coupon are mentioned on the accountThe customer may also contact Expedia if they wish to learn moreAt this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A***

Complaint: ***I am rejecting this response because: I not only gave the hotel my name, but I provided them with the paperwork that was given to me by whatever agency booked this roomThe lady working at the front desk responded with I have never seen anything like this beforeIt had an itinerary number and confirmation codeThis employee, if they are working together with a company should be able to locate it with that informationFurthermore, I did not enter my name as Smoking Non with an A there is clearly something wrong with their systemThey certainly didn't bill a credit card with that nameIt is unbelievable that a hotel chain that makes so much money will not accept accountability for a mistake with their system or a problem with a company they are working withThe lady at the front desk did not make any effort to contact anybody to work out this problemI will not ever say a good thing about this business! They not only took my money without providing services, they wasted many hours of my timeThey should be ashamed of themselves.Sincerely,*** ***

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Ms*** did not accept our response and/or resolution offered
As previously advised, on October 3, Expedia contacted the hotel on August 27, 2016; they advised they already processed the refund back to the customer credit card
The reservation was a pay later booking and *** *** was the merchant of the record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia
For pay later reservations Expedia only applies a temporary hold on the customer’s credit card to confirm the card is validThe hotel vendor is the one who charges the customer’s credit card
Since the customer is stating they are missing a remaining refund amountThe customer must dispute the refund with the hotel directly
Expedia will not process any refunds regarding this matter
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

On June 3, 2015, Expedia Wrote:June 3, 2015 Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis responding to the consumer complaint from *** *** *** (Revdex.com case number ***) regarding a refund request. We understand Ms*** is stating she is due a refund for the unused taxes associated with her most recent flight reservation. On May 19, 2015, we attempted to reach Ms*** to acknowledge receipt of her Revdex.com complaint, however, were unable to speak with her. Our records indicate on February 19, 2015, *** *** Pancheva or an authorized user in the account self-booked a vacation package for flights and hotel on Expedia.com for travel on April 27, from Sofia Vrazdebna Bulgaria to Rome, Italy with *** Airlines. Hotel reservations were booked with *** *** checking in on May 8, and checking out on May 11, The airline fare rules associated with the tickets purchased provided for Ms*** at the time of booking stated: CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. Between the dates of April and April 22, 2015, we received calls from Ms*** who provided information she received from ***’s customer service regarding a partial tax refund. We informed the customer on each occasion that we are operating as a U.S.-based website which will not allow Expedia to submit a request to the airline to refund any unused taxes. While partial tax refunds can be supported for travel that is booked in Europe on a European-based website, United States law disallows these refunds for tickets purchased through a U.Spoint-of-sale Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines, and are subject to the rules and restrictions of those providers. We regret any inconvenience that this matter may have caused; however, we are unable to submit a refund that follows European law for a purchase that was completed in the U.Smarket. *** is the merchant of record, i.ethe agency who collected your funds, and the agency who offered a refund for these taxes. While we regret any inconvenience this matter may cause, we are unable to provide Ms*** with the resolution she is seeking. We encourage Ms*** to follwith the airline directly for further assistance We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,*** ***Tier Customer Service

Re: # *** Addition to complaint I spent a total of hours on the phone 6/8/trying to get resolution only to be told that Expedia did not bill and has no refund abilities for my families round trip tickets routed through ***I was told by, Expedia employee Neil in LV, that
I would need to contact *** myself to get a refund. I spoke to a supervisor at *** and to my credit card company both which confirmed that Expedia did the billing and that they would be the only ones with the power to refund. The statements from Amex and *** are the same, but in complete conflict with the information provided by Expedia I have been on hold with Expedia for hours so far on 6/8/and I have asked for a corporate supervisor consistently, each time I have instead been transferred to a different low ranking employee at a call center and no supervisor although each employee is presented as a supervisor, when I inquire about their job title they admit they are not a supervisor although they were introduced as such to me. I have spoken to Pepper in Manila, Moses in Bangalore, and Helen in Las Vegas …none have been supervisors. Expedia has very clear customer service tactics, and as stated in my initial complaint, hold is a weapon and a tool of abuse. Thank you, *** ***

May 4,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on January 4, 2015, Ms*** booked flights for travel April 10, 2015, through April 23, 2015, and travel insuranceMs*** canceled her flight and was issued an airline credit equal to the amount of the ticketsShe later utilized a portion of the airline creditMs*** says that she was advised by Expedia that her remaining credit was valid through September of
We understand from her complaint that Ms*** feels Expedia is not allowing her to use her remaining creditOn March 15, 2016, we received a call from Ms*** requesting to use the reminder of the airline credit which totaled $per passengerAfter reviewing the airline policy regarding airline credit, we discovered that Ms*** airline credit expired a year after the original purchase which was January 5, We were unable to extend the credit as it no longer existedWe offered an Expedia Travel Coupon which Ms*** declined to accept
We have confirmed the original flights were purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representativeThe terms and conditions regarding the term of the ticket was available and agreed to upon purchaseAs such, we are unable to offer a refund
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

November 3, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear *** *** did not accept our response and/or resolution offered.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the cancellation and change policy agreed upon by *** *** at the time of purchase, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded.” We understand that sometimes plans fall throughWe do not charge a cancel or change feeWhen the hotel charges such fees in accordance with its own policies, the cost will be passed on to the customer.When advocating on your behalf and calling the hotel to request a refund of the reservation, we were advised that the reservation is non-refundable and the representative is unable to waive any fees or cancel the reservationDue to this we are unable to refund the reservation.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service

I am rejecting the business response because my issue was not resolvedExpedia put me through so much in just trying to book a vacationEven one of the managers I spoke to Jacob F* didn't seemed to try and understand my issueHe tried to change around my issue and bring confusion instead of clarificationHe lied about what his colleagues explained to him was the issueI spent hours on different occasions on the phone with Expedia trying to get things together and still had to leave on my flight date after I had a family emergencyOnly to reach to my destination and be placed In studio room when I called the front desk after being dropped off to a studio villa I was told Expedia never forwarded such information about an bedroom upgradeExpedia claimed they paid the for the upgrade but yet the hotel never knew of such upgrade

February 18,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a flight reservationWe understand the customer is requesting a refund or different flightsOn February 13, 2016, we contact Ms*** to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumer
Our records reflect that on January 19, 2016, the customer self-booked a package reservation for one traveler using Expedia websiteThe customer purchased a night hotel reservation at The Midtown Hotel, checking in on January 22, 2016, and checking out on January 25, The flight reservation was operated by American Airlines, with flights departing from San Francisco, CA to Boston, MA on January 21, 2016, and returning on January 25,
We can confirm that Ms*** contacted Expedia on January 20, 2016, to cancel the packageDuring the call, our agent immediately canceled the customer’s hotel reservation processing a refund in the amount of $Since customers’ flights were successfully voided within hours of purchase, the authorization of $should have been released back to the customer’s cardThese authorizations typically release within 24-hours
In reviewing Ms***’s account, we have learned an error occurred when processing the cancellation of the flightsWhen the flights were voided, due to the time zone, the airline system did not recognize so the funds were never releasedWe apologize for this inconvenience as our internal system reflected the tickets were voided and the funds should have been released within the 24-hours timeframe
Our goal is to provide and or exceed excellent customer serviceWe apologize if the service received was less than satisfactoryAs of, February 18, 2016, the flight portion of the itinerary was refunded in the amount of $The time it takes to post the refund to Ms***’s account depends on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Hayden J***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***