Expedia Inc

Complaint: ***
I am rejecting this response because:1st I did inform Expedia through their app with the writing a review.2nd Why should I be walked to another hotel when I reached the first hotel tired and with two luggage? 3rd How can I trust Expedia in future with booking a hotel? Apparently it is Ok with Expedia that they customer gets a different hotel to what he is she has booked on their website
Sincerely,
*** *** ***

Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear *** *** did not accept our response and/or resolution offered
As previously advised, on July 14, 2016, since the outbound flight was used, the airline will only refund for the return flight as it was unused
Expedia can confirm the tickets have been refunded in the amount of $per ticket The timeframe for the refund will be up to 8-weeks, which is the standard timeframe for all airlines
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased LAN Airlines was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card)
Since the tickets have been refunded, Expedia will consider this issue as closed and will no longer address the matter furtherThe customer must contact the airline if they are disputing the refund amount
We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

August 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms*** ***Expedia, Incis once again responding to the consumer complaint from Ms*** (***) regarding a hotel reservationAs previously stated, Expedia.com serves as a third party intermediary for travel providers such as hotelsExpedia would only refund the customer if the hotel authorized a refundI’ve contacted the hotel once again and was connected with hotel agent Elvira regarding the customer’s concernsElvira mentioned that the hotel actually has rooms with partial ocean views, and marina views and one might not have been available when the customer arrivedI mentioned to Elvira that Ms*** claims she was told no partial ocean views exist at this hotelElvira then checked her notes and could not locate any complaints on the reservation from the customer regarding the matterI showed Elvira the information they provide on our site regarding customer’s booking an ocean view or partial ocean view hotel roomElvira mentioned she would pass the information along to review or add a note regarding availability for the room type as this is not guaranteedElvira also denied our request to refund to the customer the full amount as requested by Ms***The agent mentioned there would be no refund to the customer for either a full or partial amount for a fully used reservation, and one which shows was upgraded to a bigger room in building CExpedia has reviewed all of the customer’s documents, we have advocated on the behalf of the customer, and have worked with the vendor to attempt to resolve the case to the customer’s satisfactionAs previously mentioned, Expedia has provided a $hotel coupon for any future bookingThe rules of this coupon are mentioned on the accountThe customer may also contact Expedia if they wish to learn moreAt this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A***

Complaint: ***I am rejecting this response because: I not only gave the hotel my name, but I provided them with the paperwork that was given to me by whatever agency booked this roomThe lady working at the front desk responded with I have never seen anything like this beforeIt had an itinerary number and confirmation codeThis employee, if they are working together with a company should be able to locate it with that informationFurthermore, I did not enter my name as Smoking Non with an A there is clearly something wrong with their systemThey certainly didn't bill a credit card with that nameIt is unbelievable that a hotel chain that makes so much money will not accept accountability for a mistake with their system or a problem with a company they are working withThe lady at the front desk did not make any effort to contact anybody to work out this problemI will not ever say a good thing about this business! They not only took my money without providing services, they wasted many hours of my timeThey should be ashamed of themselves.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
My credit card was "declined" in the system. I had already booked another flight and missed the second email confirming the flight within the hour window. I hope that Expedia will make changes to the online system that indicates a card has been declined when trying to purchase a flight via Expedia as that is highly confusing to the purchaser. In every single instance with other online purchases when my card has been "declined" no purchase has gone through and that includes the prior time in December when I tried to book a flight with Expedia and had to call Expedia to book the flight. A different message should appear. I tried two cards, both were declined and later one was charged. Due to the unwillingness to refund or otherwise accommodate my request I will have to quit using Expedia. This was a very expensive flight and I feel I cannot trust Expedia to be clear upon purchase of a flight whether it has gone through and I don't want to have to follow up with phone calls or online procedures to try and cancel something within a hour period from a confirmation that is not clear on the timeline
Sincerely,*** ***

October 15,
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, Mr*** * *** We regret to hear that the customer did not accept our response and/or resolution offered
We have further researched Mr***’s complaint (Revdex.com case number ***) regarding a refund request for a hotel amenity and after giving the matter our full consideration, we stand by our previous decision and are unable to accede to Mr***’s request of a refund
As previously stated, all pricing is set by the vendors who utilize our site, and full pricing for the travel they are purchasing is provided to the customer before they finalize their purchase. The Vi Vadi Hotel offers their room stays with or without breakfast included and they do not state the breakfast is free. They add a surcharge to the room rate if the customer choses to include breakfast in their purchase. Mr*** was provided with the full price of his booking, which he changed to include the breakfast option, before he paid for his reservation. Expedia cannot refund for the breakfast he chose to have included, as the hotel does charge the customer for this service. Mr*** may still cancel his reservation for a full refund, at this time, if he would like to do so, per the hotel’s stated terms.
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service
Expedia, Inc

March 17,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting the refundOn March 9, 2017, we received receipt of the Revdex.com complaint
Our records reflect on February 12, 2017, the customer self-booked a flight reservation for *** *** and *** * ***Travel was on United Airlines, departing March 12, 2017, from Newark, New Jersey to Austin, Texas; and returning on March 15, 2017, from Austin, Texas to Newark, New Jersey, via itinerary number ***The customer is stating that Expedia advised them that the tickets were refundable; however the customer has not received the refund
Upon further researching this matter, we can confirm on February 20, 2017, the customer contacted Expedia to change the return flightExpedia exchanged the return flight to March 16,
In reviewing the account, the tickets were canceled on March 12, 2017, per the customer’s requestExpedia has reviewed the call recording for February 20, 2017; Expedia will issue the refund in the amount of $2,644.80usd back onto the original form of payment
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

I'm sure this not the first time Expedia has been the agent for car rental companies in Mexico! Yet they continue to set up bogus deals saying your insurance issues are covered! Why don't they just come out and say you will need to purchase insurance from the car rental agency? Why can't they honor the deals they make?What gives them the right to make deals they know aren't valid! If it's not illegal, it should be!
Then when problems arise they want to wash their hands of the issue! What purpose to they serve? We weren't the only ones caught up in this scam between Expedia and Thrifty Car Rental, as others were in similar situations when attempting to obtain their rental car! I for one, and all my friends will NEVER use Expedia or Thrifty again!!!
Maybe the Revdex.com isn't the place to voice my concerns? The Attorney Generals office might take an interest in this situation!Complaint: ***I am rejecting this response because:Sincerely,*** ***

July 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

May 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a vacation packageWe understand she is requesting a refund of one day for the hotel portion and change the status of the pending points to available.Our record indicate on August 31, 2014, Mrs*** used our online system to book a a package reservation for two passengers, departing from Tulsa, Oklahoma, on May 2015, and returning from Cancun, Mexico, on May 2015, with a hotel stay at the The *** *** & Spa All Inclusive, and a shared roundtrip transportation from the airport to the hotel, for a total of $2068.30, via itinerary ***When making a purchase on Expedia.com, or any travel website, the user agrees to the specific rules and restrictions supplied to the purchaser at the time of the reservationAs a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sellMrs*** agreed to the terms and conditions and the details of the hotel reservation upon submitting the payment which includes the below information: Guests staying on Saturday night may need to change unitsThe hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this processIn addition, per Expedia policy, it takes days after the day of the trip completion for the Expedia points to be availableWe apologize for any inconvenience, unfortunately as no error on Expedia, we are unable to provide a compensation.We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Linda L*** Tier Customer Service

Complaint: ***I am rejecting this response because:
Difficulties in getting Expedia to acknowledge the credit when called.
Interpreting the airline policy to their benefit
Different answers each time from various different parties
Forced to call both WestJet and Expedia multiples times and wait on hold to try to even find out about the credit
Different calculation of airline cancellations feeFirst, it was initially $then $
Unreasonable amount of cancellation fees.
The ticket seat was occupied on the planeBoth expedia and/or West Jet basically lost nothing.
I am bringing this court.
Sincerely,*** ***

September 1,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

September 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms***We regret to hear she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a package reservationI have verified the itinerary of the trip Ms*** mentioned and have updated our records to reflect the itinerary she spoke about was actually itinerary ***The itinerary was booked incorrectly by the customer for one dayArriving on August 6th, and set to depart August 7th from JFK to Nassau, Bahamas and back to JFKAlso the amount of the tickets was updated with the itineraryTotal price of the three tickets was $($each)The fact remains that while the hotel and transportation were cancelled; the flight was never cancelled and remained activeThis was the case because the customer did not want to cancel the flight and instead chose to file a claim with their credit card companyExpedia agents are unable to cancel a flight for a customer unless advised by the customerWe will provide the information to a customer regarding the issueIn this case the agent was advised to leave the flight as is after providing the customer with the cost of changing the flightAfter giving the matter our full consideration we are unable to honor Ms***’s requestExpedia must abide by the terms and conditions agreed to at the time of booking and as a result, Expedia is unable to issue a credit for the amount of the ticketsWe would like to advise Ms*** no credit, or refund of any kind will be provided due to lost value of the ticketsWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A*** Tier Customer Service

Complaint: ***I am rejecting this response because: I initially filed a best price claim for $and it was rejectedA few days later expedia sent me a advertisement for the same hotel I booked and this time it was $cheaperAnd once again it was rejectedI have attached the screen shot of the cheaper price from expedias own websiteThis whole situation is beyond meI can't believe a company as large as expedia is giving me this run aroundI've spend thousands with expedia over the yearsPlease honor the guarantee. Sincerely,*** ***

I am rejecting the business response because my issue was not resolvedExpedia put me through so much in just trying to book a vacationEven one of the managers I spoke to Jacob F* didn't seemed to try and understand my issueHe tried to change around my issue and bring confusion instead of clarificationHe lied about what his colleagues explained to him was the issueI spent hours on different occasions on the phone with Expedia trying to get things together and still had to leave on my flight date after I had a family emergencyOnly to reach to my destination and be placed In studio room when I called the front desk after being dropped off to a studio villa I was told Expedia never forwarded such information about an bedroom upgradeExpedia claimed they paid the for the upgrade but yet the hotel never knew of such upgrade

May 22,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #O-***
Dear Revdex.com:
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
At Expedia, we take customer complaints and feedback seriously and we strive to provide our customers with a great experience with the booking and throughout their travels. We’re sorry Mr*** recent experience did not live up to that expectation
Our records indicate Mr*** did contact us from the airport on April 5, 2015, to report the missing ticket. Our representative tried to locate alternative flights; however, Mr*** did not accept any of the options provided. We have verified with *** Airlines they were able to place the customer on a new flight that enabled him to complete his travel. While we understand the customer’s experience was not what we would have hoped, the reservation was utilized. As a result, we are unable to provide any compensation related to this matter
We thank you for allowing us to address the issues this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
TierCustomer Service

I tried to call expedia when I got to the payless counter and was told they gave away my "reservation" Expedia was experiencing "higher than call volume" Imagine that So my choice was to stay on the line with what was left of my cell phone battery for another freaking minutes or hang up and try to get a car and beat the snowstorm to my home in TN from here in Georgia where I was under the impression I had a reservation through Expedia from Payless It is not reasonable to remain on the line with a company for more than minutes That is a whole other level of complaint against Expedia, a company from which I will never book again and advise all others to heed this advice If they represent Payless and Payless doesn't honor Expedia's reservation, that is a breach of contract I will pursue this to the utmost level.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

April 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs*** *** *** (Revdex.com case number ***) regarding a flight creditOur records indicate on February 16, 2016, the customer self-booked a non-refundable flight reservation through the Expedia.com websiteWe understand from the complaint, the customer is requesting Expedia change the airline’s terms and conditions of the credit validityUpon receipt of the Revdex.com submission, we were able to verify on March 15, 2017, the customer contacted Expedia requesting to utilize her expired *** Airline creditThe assisting representative advised the customer that the airline credit was valid for one year from the original booking date which had already expiredAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchased*** Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card), not ExpediaIn addition, Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review, including the final payment screenAs Expedia must abide by the airline’s terms and conditions agreed to at the time of booking, and as Expedia is not the merchant of record, Expedia is unable to change the validity date of the *** Airlines credit and/or issue a refund as requestedWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***I am rejecting this response because:
I purchased two round trip tickets from Newark to New Orleans The departure date was incorrectly reserved for May 28th and it should have been June 28th The return date was not changed - July The return ticket was subsequently cancelled because the outbound flight was considered a "no show" I don't think we should pay $in penalties because Expedia/United cancelled the flights
I want two RT air vouchers to replace the vouchers that were cancelled
Sincerely,*** ***

Re: # *** Addition to complaint I spent a total of hours on the phone 6/8/trying to get resolution only to be told that Expedia did not bill and has no refund abilities for my families round trip tickets routed through ***I was told by, Expedia employee Neil in LV, that
I would need to contact *** myself to get a refund. I spoke to a supervisor at *** and to my credit card company both which confirmed that Expedia did the billing and that they would be the only ones with the power to refund. The statements from Amex and *** are the same, but in complete conflict with the information provided by Expedia I have been on hold with Expedia for hours so far on 6/8/and I have asked for a corporate supervisor consistently, each time I have instead been transferred to a different low ranking employee at a call center and no supervisor although each employee is presented as a supervisor, when I inquire about their job title they admit they are not a supervisor although they were introduced as such to me. I have spoken to Pepper in Manila, Moses in Bangalore, and Helen in Las Vegas …none have been supervisors. Expedia has very clear customer service tactics, and as stated in my initial complaint, hold is a weapon and a tool of abuse. Thank you, *** ***