Expedia Inc

Complaint: ***I am rejecting this response because:
Please ask Expedia to show the proof that their guarantee excludes "***", IT SHOULD NOT BE A VAGUE STATEMENT
What they are doing is a "Deceptive Trade Practices" and it is prohibited in every state
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As a matter of fact, it said the coupon ws valid for booking me by June 22, for travel by august 31. I met all the criteria. Does it really make a difference to their bottom line if I saw and used the coupon before booking, or whether they reimburse me after the fact? It does not. Except it seems since they got me to pay without the coupon, then they got their money and wont take a $to show customer loyalty. Also, thy should stop sending their calls to India and invest in the US. It was an awful experience trying to communicate. I don't want to hear about real time booking anymore because that has nothing to do with a coupon being used. *** will be my new website for travel/vacation. Instead of giving me a break on @150, they will lose my twice per year 1500+ bookings. Thanks for the real customer service...its apparent Expedia does not strive for such goals
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I purchased two round trip tickets from Newark to New Orleans The departure date was incorrectly reserved for May 28th and it should have been June 28th The return date was not changed - July The return ticket was subsequently cancelled because the outbound flight was considered a "no show" I don't think we should pay $in penalties because Expedia/United cancelled the flights
I want two RT air vouchers to replace the vouchers that were cancelled
Sincerely,*** ***

April 19, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** ( Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

September 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms***We regret to hear she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a package reservationI have verified the itinerary of the trip Ms*** mentioned and have updated our records to reflect the itinerary she spoke about was actually itinerary ***The itinerary was booked incorrectly by the customer for one dayArriving on August 6th, and set to depart August 7th from JFK to Nassau, Bahamas and back to JFKAlso the amount of the tickets was updated with the itineraryTotal price of the three tickets was $($each)The fact remains that while the hotel and transportation were cancelled; the flight was never cancelled and remained activeThis was the case because the customer did not want to cancel the flight and instead chose to file a claim with their credit card companyExpedia agents are unable to cancel a flight for a customer unless advised by the customerWe will provide the information to a customer regarding the issueIn this case the agent was advised to leave the flight as is after providing the customer with the cost of changing the flightAfter giving the matter our full consideration we are unable to honor Ms***’s requestExpedia must abide by the terms and conditions agreed to at the time of booking and as a result, Expedia is unable to issue a credit for the amount of the ticketsWe would like to advise Ms*** no credit, or refund of any kind will be provided due to lost value of the ticketsWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A*** Tier Customer Service

I tried to call expedia when I got to the payless counter and was told they gave away my "reservation" Expedia was experiencing "higher than call volume" Imagine that So my choice was to stay on the line with what was left of my cell phone battery for another freaking minutes or hang up and try to get a car and beat the snowstorm to my home in TN from here in Georgia where I was under the impression I had a reservation through Expedia from Payless It is not reasonable to remain on the line with a company for more than minutes That is a whole other level of complaint against Expedia, a company from which I will never book again and advise all others to heed this advice If they represent Payless and Payless doesn't honor Expedia's reservation, that is a breach of contract I will pursue this to the utmost level.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

September 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear *** *** did not accept our response and/or resolution offeredPlease review our terms of use regarding Expedia’s responsibility disclaimer: The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errorsIn particular, the Expedia Companies and Expedia Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.)In addition, Expedia, Incexpressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect priceIn such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty. Hotel ratings displayed on this Website are intended as only general guidelines, and the Expedia Companies and Expedia Partners do not guarantee the accuracy of the ratingsThe Expedia Companies, the Expedia Partners and their respective suppliers make no guarantees about the availability of specific products and servicesThe Expedia Companies, the Expedia Partners and their respective suppliers may make improvements and/or changes on the Website at any time. The Expedia Companies, the Expedia Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Expedia Companies or the Expedia PartnersAll such information, software products, and services are provided “as is” without warranty of any kindThe Expedia Companies, the Expedia Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Expedia Companies, the Expedia Partners and/or their respective suppliers are free of viruses or other harmful componentsThe Expedia Companies, the Expedia Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement. The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages. We contacted the hotel regarding the customer request for a full refund and we were notified by hotel management they left a key, and note for the customer, and left a voicemail advising the customer a key was waiting for themSo they were not willing to offer a refund as they had marked the customer as a no-showPlease note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the hotel, including their cancellation and refund policies While we understand Ms*** concerns we are unable to honor a refund in this matter as the hotel has already rejected this requestWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R*** Corporate Customer Service

Complaint: ***I am rejecting this response because: I initially filed a best price claim for $and it was rejectedA few days later expedia sent me a advertisement for the same hotel I booked and this time it was $cheaperAnd once again it was rejectedI have attached the screen shot of the cheaper price from expedias own websiteThis whole situation is beyond meI can't believe a company as large as expedia is giving me this run aroundI've spend thousands with expedia over the yearsPlease honor the guarantee. Sincerely,*** ***

July 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

July 28,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding an airline initiated schedule change affecting his flight reservation
As noted in our previous response, on February 21, 2015, the customer self-booked a flight reservation for two travelers using Expedia’s website, itinerary ***Travel was with *** from Bogota, Colombia to Vienna, Austria, departing on June 12, 2015, and returning on July 5, Due to an airline initiated schedule change affecting his itinerary, on June 12, 2015, Mr*** purchased two new tickets for the amount of $3578.20, for which he is requesting a refund
Upon receipt of Mr***’ Revdex.com complaint Expedia contacted *** on his behalf to request a refund for the unused portion of his original ticketsOn July 27, 2015, Expedia received the airline’s response, approving a refund in the amount of $In addition, Expedia issued a refund in the amount of $1539.56, to compensate Mr*** for the total of $3578.20, incurred due to the schedule changes affecting his bookingThe time it takes the refunds to post to Mr***’ account depends on how quickly his credit card company processes refunds
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service
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November 9,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

November 15,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting a refundOn November 14, 2016, we received receipt of the Revdex.com complaint
Our records reflect on September 1, 2016, the customer self-booked a flight reservationTravel is on British Airways operated by American Airlines, departing November 29, 2016, from Kahului, Hawaii to Prague; returning on January 3, 2017, from Prague to Kahului, HawaiiThe customer is stating they contacted Expedia to cancel or change the reservation; however the customer was not able to
Upon further researching this matter, we can confirm on September 13, 2016, the customer contacted Expedia to cancel the flight reservationExpedia advised the customer the ticket is nonrefundable and the airline does not allow changes on the ticket
In reviewing the customer’s account the flight is still active for travel on November 29, Prior to purchasing the reservation the customer was provide with the terms and conditions associated with the reservationThe following terms and conditions, pertaining to cancellation, were provide to the customer both at the time of the booking and on the Expedia.com email confirmation of the travel itineraryThe ticket is nonrefundable, no changes are allowed and the ticket is non-transferable
If the customer does not use the ticket, British Airways will consider the ticket as a lost value
If the customer still wishes to cancel the ticket, he can contact our customer service department at 1-800-397-
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution
We hope the customer understands Expedia cannot honor the request for the refund or to change the ticket
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Date Sent: 11/14/3:57:PMNovember 14, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms***We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint Ms*** *** (Revdex.com case number ***) regarding two flight reservations. As stated previously the entity that received Ms***’s funds and the company charging Ms***’s credit card was not ExpediaEach airline has its own specific set of policies and procedures as does each ticket purchasedWe hope the customer understands that we must adhere to the policies dictated by the airline in regards to cancellations and refunds. The airline imposed fee being charged to the customer by the airline is due to a duplicate booking that was self-booked by the customer. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S*** Tier Customer Service

Complaint: ***I am rejecting this response because: I have repeated myself several timesI even mentioned to the individual I spoke to 01/15/in the corporate officeExpedia changed the carry on price upon my complaintsWhen I accepted the terms and conditions it was reflecting " no fee"After several calls suddenly website now reflects there will be a price for carry on luggageThis is completely unethical on part of expediaI will mention myself again the day of booking it showed on all pages "no fee"I called immediately to expedia upon the email confirmation I received upon bookingI would request to retrieve all the telephonic conversation on this itinerary especially the one I had the first time with the supervisorThe supervisor researched for hour and did accept there was an error on part of Expedia since it did say "no fee"He promised the fee will be refunded once I provided a proof that I was indeed charged
I would ask the senior management of Expedia to research this and do the right thing by the consumerThis is completely unethical and unacceptable on part of expediaSincerely,*** ***

November 1,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue
from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refundOn October 30, 2016, we received receipt of the Revdex.com complaint
Our records reflect on May 25, 2016, the customer self-booked a package reservation for *** *** *** and *** *** ***Travel was on Dynamic Airways, departing October 25, 2016, from Chicago, Illinois to Punta Cana, Dominican Republic; returning on October 29, 2016, from Punta Cana, Dominican Republic to Chicago, IllinoisThe package includes a hotel stay at the Riu Republica-Adults Only-All InclusiveThe package includes a roundtrip shuttle service in Punta Cana, Dominican RepublicThe customer is stating they were not aware that the flight was canceled
Upon further researching this matter, on October 24, 2016, the customer contacted Expedia advising they received the notification advising the flight with Dynamic Airways was canceledThe customer requested the refundExpedia attempted to contact the airlines; however they were not available
In reviewing the customer’s account, on October 24, 2016, Expedia did receive the authorization from the airline to submit the refund requestThe timeframe for the refund from the airline will be up to 8-weeks; which is a standard for all airlines
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers
Dynamic Airways was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Since the customer will be refunded by the airlineExpedia cannot honor the request for the refund
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because: The first price match guarantee that was submitted did not specify whether or not the room was refundable so based on the information I provided Expedia would have had no way of knowing if the room was refundable or not In order to prove that the price match I submitted was in fact non refundable I submitted the second price match, just for good measureThe second price match did not include the total price because the website only allows you to submit one photo Although I still have a screen shot in my phone proving what the total price is Also, the difference in price was not the dollars that was refunded as the 263$ price include the resort fee as the 277$ price did not I really don't understand how Expedia can continue to dispute this, either you don't understand the point I'm trying to make or you are just grasping for excuses not to refund the money Whatever the excuse, shame on you.Sincerely,*** ***

July 11,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand MS*** is requesting a refund On June 25, 2016, we received receipt of the Revdex.com complaint
Our records reflect April 18, 2016; the customer self-booked a flight reservation using Expedia.com. Travel was on LATAM Airlines being operated with Alaska Airlines, departing June 24, 2016, from Portland, Oregon to Lima, Peru; returning on August 3, 2016, from Lima, Peru to Portland, OregonThe customer is stating they were unaware of an airline schedule change The customer is stating, they were not allowed to board the flight
Upon further researching this matter, we can confirm on June 24, 2016, the customer contacted Expedia, advising, they were not allowed to check-in, due to the flight was canceled Expedia contacted LATAM Airlines; they did confirm the customer was marked as a no show LATAM Airlines stated, they would submit a request to allow the customer rebook the flight as a flight credit; they advised they would contact the customer within hours Expedia advised the customer
On July 11, 2016, Expedia contacted LATAM Airlines on the customer’s behalf; they advised there were no airline schedule changes LATAM Airlines was unable to provided information as to why the customer was not able to board the flight LATAM Airlines advised the customer does have a flight credit
Since the airline did not send Expedia a notification of an airline schedule change The customer does have a flight credit with LATAM Airlines in the amount of $1, The credit is valid for year from the issue date of April 18, The customer is responsible for the change fee of $200.00; plus any fare difference The customer can contact Expedia at 1-800-397-to rebook the flight credit
Based on the airline policy the ticket is nonrefundable, which the customer did agree to at the time of the booking We hope the customer understand Expedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight. We understand *** *** is requesting refund
Upon further research, we are unable to locate an Expedia account related to *** *** complaintWe respectfully request that *** *** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address *** ***concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

March 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservationOur records indicate that on December 31, 2016, the customer self-booked a flight reservation, along with travel insurance, through the Expedia.com websiteTravel was with United AirlinesWe understand from the complaint the customer is requesting a change/cancel to the original flight with a refund or creditAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedUnited Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card), not ExpediaThe customer initially contacted Expedia on February 11, 2017, requesting to change the return flight on her reservationThe assisting representative advised the customer of the airline’s terms and conditions which the customer agreed to at the time of booking and the terms and conditions regarding the insurance which was bookedWith the airline imposed change fee of $200.00, the additional charge was $which the customer decided againstOn February 16, 2017, the customer contacted Expedia requesting to cancel the return flight portion of her reservationThe assisting representative advised the customer that there would be a loss value if the ticket was cancelledIn addition, the travel Insurance as noted in the Plan Coverage tab, Expedia only covers pre-trip cancellation as follows: We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule if you are prevented from taking your Covered Trip due to your, an Immediate Family Member's, Traveling Companion's, or Business Partner's Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered TripAs we must abide by the terms and conditions agreed to at the time of booking, and as Expedia is not the merchant of record, Expedia is unable to issue a change/refund/credit as requestedWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service