Expedia Inc

June 23,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel refund request
Our records reflect on May 2, the customer accessed Expedia.com and self-booked a non-refundable hotel stay at the Hampton Inn & Suites, Lady Lake, Florida to check in on May 26, and checking out on May 29, 2016. The agreed upon price of the booking was $which was billed to the customer’s credit card upon completion of the of the reservation.
At the time tye reservation was made, $was the correct amount for The Expedia Special Rate, which is lower than the rates regularly charged by the room reservedThe lower rate shown to the customer by the property is what is called the net rate, which is the rate the hotel charges Expedia for the roomIn order to provide the best rates to our customers, we buy large blocks of hotel rooms far in advance at a reduced rateThis allows us to provide our customers with some of the lowest rates available to the publicWe deeply regret the property made an error by sharing the incorrect rate, and for any confusion this may have caused.
As a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within his accountWe hope you will allow us the opportunity to improve upon his experience in the future
As to the car rental charges, Expedia acts only as a booking intermediary and the rental car companies are the merchant of record and the party that charges the customer. Our car rental information does state that taxes and fees are estimatedThere are many things that can alter the original estimate, such as insurance, gas and/or mileage charges, upgrades, etc. The rental company does go through each part of the rental agreement with the customer and they have the right to refuse the rental if the add on charges are outside their comfort levelIf a customer believes they were overcharged by the rental car company, they can file a claim with that companies customer service department and they will open an investigation and provide a refund, should they find the customer has not been fairly charged. We would encourage Mr*** to contact Signature Car Rentals and ask for a review, if he feels he was over charged.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

March 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservationOur records indicate that on December 31, 2016, the customer self-booked a flight reservation, along with travel insurance, through the Expedia.com websiteTravel was with United AirlinesWe understand from the complaint the customer is requesting a change/cancel to the original flight with a refund or creditAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedUnited Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card), not ExpediaThe customer initially contacted Expedia on February 11, 2017, requesting to change the return flight on her reservationThe assisting representative advised the customer of the airline’s terms and conditions which the customer agreed to at the time of booking and the terms and conditions regarding the insurance which was bookedWith the airline imposed change fee of $200.00, the additional charge was $which the customer decided againstOn February 16, 2017, the customer contacted Expedia requesting to cancel the return flight portion of her reservationThe assisting representative advised the customer that there would be a loss value if the ticket was cancelledIn addition, the travel Insurance as noted in the Plan Coverage tab, Expedia only covers pre-trip cancellation as follows: We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule if you are prevented from taking your Covered Trip due to your, an Immediate Family Member's, Traveling Companion's, or Business Partner's Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered TripAs we must abide by the terms and conditions agreed to at the time of booking, and as Expedia is not the merchant of record, Expedia is unable to issue a change/refund/credit as requestedWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

July 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

On June 3, 2015, Expedia Wrote:June 3, 2015 Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis responding to the consumer complaint from *** *** *** (Revdex.com case number ***) regarding a refund request. We understand Ms*** is stating she is due a refund for the unused taxes associated with her most recent flight reservation. On May 19, 2015, we attempted to reach Ms*** to acknowledge receipt of her Revdex.com complaint, however, were unable to speak with her. Our records indicate on February 19, 2015, *** *** Pancheva or an authorized user in the account self-booked a vacation package for flights and hotel on Expedia.com for travel on April 27, from Sofia Vrazdebna Bulgaria to Rome, Italy with *** Airlines. Hotel reservations were booked with *** *** checking in on May 8, and checking out on May 11, The airline fare rules associated with the tickets purchased provided for Ms*** at the time of booking stated: CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. Between the dates of April and April 22, 2015, we received calls from Ms*** who provided information she received from ***’s customer service regarding a partial tax refund. We informed the customer on each occasion that we are operating as a U.S.-based website which will not allow Expedia to submit a request to the airline to refund any unused taxes. While partial tax refunds can be supported for travel that is booked in Europe on a European-based website, United States law disallows these refunds for tickets purchased through a U.Spoint-of-sale Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines, and are subject to the rules and restrictions of those providers. We regret any inconvenience that this matter may have caused; however, we are unable to submit a refund that follows European law for a purchase that was completed in the U.Smarket. *** is the merchant of record, i.ethe agency who collected your funds, and the agency who offered a refund for these taxes. While we regret any inconvenience this matter may cause, we are unable to provide Ms*** with the resolution she is seeking. We encourage Ms*** to follwith the airline directly for further assistance We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,*** ***Tier Customer Service

September 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear *** *** did not accept our response and/or resolution offeredPlease review our terms of use regarding Expedia’s responsibility disclaimer: The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errorsIn particular, the Expedia Companies and Expedia Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.)In addition, Expedia, Incexpressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect priceIn such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty. Hotel ratings displayed on this Website are intended as only general guidelines, and the Expedia Companies and Expedia Partners do not guarantee the accuracy of the ratingsThe Expedia Companies, the Expedia Partners and their respective suppliers make no guarantees about the availability of specific products and servicesThe Expedia Companies, the Expedia Partners and their respective suppliers may make improvements and/or changes on the Website at any time. The Expedia Companies, the Expedia Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Expedia Companies or the Expedia PartnersAll such information, software products, and services are provided “as is” without warranty of any kindThe Expedia Companies, the Expedia Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Expedia Companies, the Expedia Partners and/or their respective suppliers are free of viruses or other harmful componentsThe Expedia Companies, the Expedia Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement. The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages. We contacted the hotel regarding the customer request for a full refund and we were notified by hotel management they left a key, and note for the customer, and left a voicemail advising the customer a key was waiting for themSo they were not willing to offer a refund as they had marked the customer as a no-showPlease note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the hotel, including their cancellation and refund policies While we understand Ms*** concerns we are unable to honor a refund in this matter as the hotel has already rejected this requestWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R*** Corporate Customer Service

Complaint: ***I am rejecting this response because:
Please ask Expedia to show the proof that their guarantee excludes "***", IT SHOULD NOT BE A VAGUE STATEMENT
What they are doing is a "Deceptive Trade Practices" and it is prohibited in every state
Sincerely,*** ***

March 23,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear Mr*** did not accept our response
We would like to apologize for the inconvenience that Mr*** has experienced, and for any lack of service he received while trying to resolve his issueIt is never Expedia's intent to mislead or to cause inconvenience to our clients, and we are sorry that Mr*** feel Expedia has done soIt is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service available
Please be assured that we are taking the necessary steps towards corrective action and quality assuranceWe have also shared Mr***’s comments with the appropriate members of our management team so that they too are aware of the issue at hand
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

November 3, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear *** *** did not accept our response and/or resolution offered.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the cancellation and change policy agreed upon by *** *** at the time of purchase, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded.” We understand that sometimes plans fall throughWe do not charge a cancel or change feeWhen the hotel charges such fees in accordance with its own policies, the cost will be passed on to the customer.When advocating on your behalf and calling the hotel to request a refund of the reservation, we were advised that the reservation is non-refundable and the representative is unable to waive any fees or cancel the reservationDue to this we are unable to refund the reservation.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service

November 9,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because:
As a matter of fact, it said the coupon ws valid for booking me by June 22, for travel by august 31. I met all the criteria. Does it really make a difference to their bottom line if I saw and used the coupon before booking, or whether they reimburse me after the fact? It does not. Except it seems since they got me to pay without the coupon, then they got their money and wont take a $to show customer loyalty. Also, thy should stop sending their calls to India and invest in the US. It was an awful experience trying to communicate. I don't want to hear about real time booking anymore because that has nothing to do with a coupon being used. *** will be my new website for travel/vacation. Instead of giving me a break on @150, they will lose my twice per year 1500+ bookings. Thanks for the real customer service...its apparent Expedia does not strive for such goals
Sincerely,*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear *** *** did not accept our response and/or resolution offered
The customer had two previous $Best Price Guarantee coupons that were redeemed and applied on August 11, and August 21, 2016, for the itinerary numbers ***, ***
On April 6, 2017, Expedia added the $Best Price Guarantee coupon for the itinerary number *** and is active for use
Expedia found no other coupons that are owed or pending to the customer
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Corporate Customer Service

November 1,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue
from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refundOn October 30, 2016, we received receipt of the Revdex.com complaint
Our records reflect on May 25, 2016, the customer self-booked a package reservation for *** *** *** and *** *** ***Travel was on Dynamic Airways, departing October 25, 2016, from Chicago, Illinois to Punta Cana, Dominican Republic; returning on October 29, 2016, from Punta Cana, Dominican Republic to Chicago, IllinoisThe package includes a hotel stay at the Riu Republica-Adults Only-All InclusiveThe package includes a roundtrip shuttle service in Punta Cana, Dominican RepublicThe customer is stating they were not aware that the flight was canceled
Upon further researching this matter, on October 24, 2016, the customer contacted Expedia advising they received the notification advising the flight with Dynamic Airways was canceledThe customer requested the refundExpedia attempted to contact the airlines; however they were not available
In reviewing the customer’s account, on October 24, 2016, Expedia did receive the authorization from the airline to submit the refund requestThe timeframe for the refund from the airline will be up to 8-weeks; which is a standard for all airlines
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers
Dynamic Airways was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Since the customer will be refunded by the airlineExpedia cannot honor the request for the refund
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Date Sent: 11/14/3:57:PMNovember 14, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms***We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint Ms*** *** (Revdex.com case number ***) regarding two flight reservations. As stated previously the entity that received Ms***’s funds and the company charging Ms***’s credit card was not ExpediaEach airline has its own specific set of policies and procedures as does each ticket purchasedWe hope the customer understands that we must adhere to the policies dictated by the airline in regards to cancellations and refunds. The airline imposed fee being charged to the customer by the airline is due to a duplicate booking that was self-booked by the customer. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S*** Tier Customer Service

Complaint: ***I am rejecting this response because: The first price match guarantee that was submitted did not specify whether or not the room was refundable so based on the information I provided Expedia would have had no way of knowing if the room was refundable or not In order to prove that the price match I submitted was in fact non refundable I submitted the second price match, just for good measureThe second price match did not include the total price because the website only allows you to submit one photo Although I still have a screen shot in my phone proving what the total price is Also, the difference in price was not the dollars that was refunded as the 263$ price include the resort fee as the 277$ price did not I really don't understand how Expedia can continue to dispute this, either you don't understand the point I'm trying to make or you are just grasping for excuses not to refund the money Whatever the excuse, shame on you.Sincerely,*** ***

Complaint: ***I am rejecting this response because: again, no action has taken place regarding this matterIn my last attempt to call customer service, I was on hold for one hour and fifty seven minutes before I reached corporate customer serviceI was notified that the airline would take one to eight months to refund my money, I tried to escalate the call to another supervisor and was told by "Dave" that it will take several hours for a supervisor to get on the phone or to leave a message and maybe someone will call me backMy flight departure date was July 16th If Expedia was so sure that I would be credited, then as a courtesy for being a long standing customer, I would have appreciated the courtesy of a creditDave also said he would offer me a coupon to use for all of my inconveniences thus far, and I have yet to see anything posted on my Expedia account or emailI am absolutely sick of the misleading, uncaring, and misrepresentation that I have received so farThis response is another example of their run around...Sincerely,*** ***

Complaint: ***I am rejecting this response because:Expedia is saying that because I proceeded to the next page I was aware of all of the penalties involved in that type of booking which is simply not trueAnyone can testify that you cannot even find a phone number on the Expedia siteIt is present but they deliberately hide visibility of their customer service number in order to block customers from callingThese are tactics that do not benefit the customer and this is why Expedia has had so many complaintsFor them to refuse to work with customers to find a solution is appalling. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 11,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand MS*** is requesting a refund On June 25, 2016, we received receipt of the Revdex.com complaint
Our records reflect April 18, 2016; the customer self-booked a flight reservation using Expedia.com. Travel was on LATAM Airlines being operated with Alaska Airlines, departing June 24, 2016, from Portland, Oregon to Lima, Peru; returning on August 3, 2016, from Lima, Peru to Portland, OregonThe customer is stating they were unaware of an airline schedule change The customer is stating, they were not allowed to board the flight
Upon further researching this matter, we can confirm on June 24, 2016, the customer contacted Expedia, advising, they were not allowed to check-in, due to the flight was canceled Expedia contacted LATAM Airlines; they did confirm the customer was marked as a no show LATAM Airlines stated, they would submit a request to allow the customer rebook the flight as a flight credit; they advised they would contact the customer within hours Expedia advised the customer
On July 11, 2016, Expedia contacted LATAM Airlines on the customer’s behalf; they advised there were no airline schedule changes LATAM Airlines was unable to provided information as to why the customer was not able to board the flight LATAM Airlines advised the customer does have a flight credit
Since the airline did not send Expedia a notification of an airline schedule change The customer does have a flight credit with LATAM Airlines in the amount of $1, The credit is valid for year from the issue date of April 18, The customer is responsible for the change fee of $200.00; plus any fare difference The customer can contact Expedia at 1-800-397-to rebook the flight credit
Based on the airline policy the ticket is nonrefundable, which the customer did agree to at the time of the booking We hope the customer understand Expedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because: I have repeated myself several timesI even mentioned to the individual I spoke to 01/15/in the corporate officeExpedia changed the carry on price upon my complaintsWhen I accepted the terms and conditions it was reflecting " no fee"After several calls suddenly website now reflects there will be a price for carry on luggageThis is completely unethical on part of expediaI will mention myself again the day of booking it showed on all pages "no fee"I called immediately to expedia upon the email confirmation I received upon bookingI would request to retrieve all the telephonic conversation on this itinerary especially the one I had the first time with the supervisorThe supervisor researched for hour and did accept there was an error on part of Expedia since it did say "no fee"He promised the fee will be refunded once I provided a proof that I was indeed charged
I would ask the senior management of Expedia to research this and do the right thing by the consumerThis is completely unethical and unacceptable on part of expediaSincerely,*** ***