Expedia Inc

June 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding two flight reservationsOur records indicate that on April 9, 2017, the customer self-booked a flight and car reservation under the name of *** * ***, using the Expedia guest account #***, with the email address of *** through the Expedia.com websiteTravel was with *** Airlines departing April 16, On April 10, 2017, the customer self-booked another flight reservation under the name of *** *** ***, using the Expedia account #***, with the email address of *** through the Expedia.com websiteTravel was also with *** Airlines departing on April 16, We understand from his complaint that the customer is requesting a refund
Please note that Expedia serves as a third-party intermediaryWe give the customer the capability to choose the dates, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchased*** Airlines was the operating carrierWe hope you understand that we must adhere to the policies dictated by the airline in regards to cancellations and refunds
Upon further investigation, we show both confirmations were sent to the email address that were provided by the customer at the completion of the bookingsAs both reservations were not identical, *** Airlines does not consider this reservation as a duplicateHowever, the information in the record locator does suggest that the airline may have been aware that you were double bookedThe following link is for *** Airlines refunds: https://prefunds.aa.com/refunds/ they will review your requestThe ticket numbers are as follows:
*** *** ***
*** *** ***
*** *** ***
*** *** *** Expedia would require the airlines to offer a waiver code to process a refundWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

September 30,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Ms*** is requesting a refundOn September 23, 2016, we received receipt of the Revdex.com complaint
Our records reflect on January 23, 2016, the customer self-booked a hotel reservation at the Kumal Bay Beach & Wellness chedate June 8, 2016, check-out date July 15, The customer is stating once they arrived at the hotel, the hotel downgraded the customer room type
Upon further researching this matter, we can confirm on June 28, 2016, the customer contacted Expedia advising that once the customer arrived at the hotel; the hotel downgraded the customer from a Junior Suite Garden to a regular room type. Expedia contacted the hotel; however Expedia needs to speak to the hotel manager
In reviewing the customer’s account, Expedia has made several attempts to speak to the hotel manager to confirm the downgrade and authorize the refund for the difference
The hotel has not responded to Expedia requests. On September 28, 2016, Expedia contacted the hotel on the customer’s behalf; the hotel has advised us they are researching the issue
Expedia will update the Revdex.com and the customer, once the hotel response to the refund request
We hope the customer understand until the hotel authorizes the refundExpedia cannot process the refund request
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

January 19, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ** ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight and flight insuranceWe understand *** *** is asking for a refund.Our records show on July 2, *** *** or an authorized user of her account purchased flights and limited flight insurance for two passengers, as well as a car rental, through the Expedia.com websiteThe flights were issued as two sets of one way tickets traveling from Greensboro, NC to Merida, Mexico March 7, 2018, and from Merida, Mexico to Greensboro, NC March 15, Both sets of tickets were with AeroMexico, although the flights for travel were carried by both AeroMexico and Delta AirlinesThe limited flight insurance selected was with AONThe car was a Midsize 2/4Door Car Rental with Budget for eight days, with pick up scheduled for March 7, The total cost of all four items was $973.90.On October 24, *** *** contacted us about making changes to the flightsOur agent reiterated the airlines policies, and the fare rules for the fares purchasedAt the time of booking both the Terms and Conditions and the Fare Rules were provided and agreed to prior to completing the purchaseThey remained available for viewing from the itinerary.The Fare rules of the flights state that:• Tickets are nonrefundable• A charge of $per ticket plus any fare difference will be charged for exchanges• The country of origin may not be changed• No name changes or transfers may be made• The tickets will only be valid for exchanges up to one year of the original issue dateThe terms and conditions of the limited flight insurance allow for a review period of ten days, during which time the purchaser may cancel and refund the insuranceAfter the first ten days the insurance is nonrefundable.On December 26, 2017, *** *** contacted our Customer Service Center and canceled both sets of flights and the carA full refund of the car was provided in the amount of $The flight tickets and limited flight insurance remain nonrefundable. We regret to hear of the reason for the cancelationHowever, we will be unable to refund the nonrefundable items, or provide compensation due to dissatisfaction with the flight options or costs for exchanging flights, or with the limited insurance. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Denise H***Corporate Customer Service

April 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

August 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding several reservationsUpon receipt of the Revdex.com submission, we have verified that Expedia processed refunds on: • 8/20/$(re-processed refund) • 6/02/$(re-processed refund) • 6/02/$(re-processed refund) • 5/21/$• 5/07/$• 5/07/$• 5/07/$According to contractual agreements with various banking institutions, Expedia is legally bound to refund to the form of payment we originally chargedWe can only process the refund to your original form of payment and your bank can administer the funds to the proper accountWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. As requested by the business, attached please find my credit card statements ended on March 14, and April 13, 2016, which contain all charges and reimbursements from Expedia relating to my bookings on March 1, March 2, and March 27, as well as disputes I placed with my credit card company relating to part of these charges
Should you have any questions, please contact me directly
Sincerely, *** ***

October 5,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Revdex.com
May 06,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel booking. We understand Mr*** is currently requesting a refund of $43.54USD and two coupons of $50.00USD The customer stated that on March 28, 2016, he contacted Expedia.com customer service while he was searching for hotel bookings, and the agent quoted two rooms at the Hotel Rio Suites, for a total of $172.48USD Per the customer, he advised the agent he located the same room type at Rio All Suites, for a total of $128.94USD via the website bookit.com According to the customer, he accepted to book the reservation with the agent on the phone, as the agent verified the rates and advised she could book the reservation via Expedia.com and process a price match as well as a $50.00USD coupon per room. However, it has two weeks have past and the customer did not receive the refund or the coupons promised In addition, the customer complains about the long holds and that the agents were not helpful when calling into Expedia.com customer service to complain about the refund delayWe are responding to a rebuttal from the customer, received on May 05,
On May 05, 2016, after we provided a feedback regarding Expedia.com records to Ms*** via the Revdex.com claim, Expedia verified the customer stated his booking amount was $172.48USD, and that the amount the customer disputed for a price match was $147.54USDExpedia.com honored Mr*** request and processed a refund of $24.94USD regarding the hotel price matchIn addition, two coupons of $50.00USD were added to Mr*** account
In reviewing the customer’s account we confirm the refund processed was incorrectlyExpedia.com has honored Mr*** request, and processed a refund of $19.00USD regarding the hotel price matchThe refund will reflect on the customer’s original form of payment within 3-business days
Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr*** has received did not reflect thisThe feedback that Mr*** has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Misleide B***
Tier Customer Service

Complaint: ***I am rejecting this response because: It has already been well over one month since I filed my complaint with ExpediaTheir response does not require any research or any timeThe documentation that I submitted to them with my claim is legitimate and met all their stated requirementsThey have acknowledged receipt of the claim and the supporting documentation, therefore there can be no confusion over the validity of the claimThis is an unacceptable response and is merely a continuation of their attempt to avoid fulfilling the obligations of their offerHowever, thank all of you at Revdex.com for helping in this matterSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that the representative that contacted me today on 2/was rude and not helpful at allShe was able to pull up the price discrepancy but continued to tell me I needed to resubmit the price difference once again to themI let her know that I had several timesShe ended the call with telling me that Expedia could not refund me the $I am grateful for this reimbursement for the price difference since Expedia claims to match hotel prices and the actual hotel price was cheaper
Sincerely,
*** ***

February 2,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding account closureWe understand Mr*** is asking that Expedia.com close his online account
Our records indicate Mr*** had one Expedia.com account under his email address of ***@hotmail.ca. On February 2, 2016, per his request, we deactivated his account and an email was sent to him stating the closure has been completed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

July 20,
Revdex.com
PO Box
Dupont, WA
Complaint Department
Re: Expedia Case O-***
Dear Revdex.com:
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package vacation. We understand Ms*** is requesting a refund. On July 9, 2015, we contacted Ms*** to acknowledge receipt of her complaint
Our records indicate on June 2, 2015, *** ** *** or an authorized user in the account self-booked a vacation package on Expedia.com for two adults for travel on June 26, 2015. Flights were our Expedia special fare with *** *** for $per person; hotel reservations were with *** *** *** * *** *** *** for $1,221.30; shared roundtrip airport to hotel shuttle transportation for $per person; and the Expedia Cancellation and Protection Vacation Waiver for $The total cost of the vacation package was $2,
When a customer finds a lower rate online for the same trip they booked with us, we will refund the difference. Some claims also qualify for a $coupon for future travel. We were able to confirm the customer qualifies for a refund of the difference in cost in addition to the $travel coupon which has been placed into the customer’s account for use in a future booking. The terms and conditions can be reviewed online or in the customer’s account. The coupon is valid for one year from the issue date and is eligible to apply towards a flight + hotel vacation package or standalone hotel. Ms*** is invited to contact us with any questions she may have in applying the coupon. From our understanding, Ms*** was able to find a vacation package with the same, identical booking details at a cost of $2,compared to the $2,price that was purchased on Expedia.com leaving a difference of $338.23. On July 20, 2015, a refund was processed to Ms*** credit card account for this amount. The time that it takes for the refund to process depends on how quickly the credit card company processes these requests
In addition, we were also able to confirm on June 1, 2015, the customer or an authorized user in the account self-booked a flight reservation on Expedia.com for Special Fare with *** ***, in itinerary ***, for two adults with travel beginning June 26, 2015, from Denver, CO to Cancun, MEX, returning July 2, 2015; hotel reservations were with *** *** *** *** *** ***; shared shuttle transportation for two travelers from the airport to hotel; and our Cancellation and Protection insurance waiver. On June 2, 2015, the customer contacted us to cancel the vacation package. Refunds were issued as follows:
- Hotel: $1,
- Flights: $1,
- Shuttle: $
A refund for the trip insurance is still pending. On July 20, 2015, we processed a refund in the amount of $as reimbursement for the Expedia Cancellation and Protection vacation waiver which was void along with the package. We apologize for any delay in processing this request. The time that it takes for the refund to process depends on how quickly the credit card company processes these requests
On July 9, 2015, we were able to speak with Ms*** to acknowledge receipt of her Revdex.com complaint, but we also able to confirm her claim for the Best Price Guarantee is approved. In addition, we also confirmed that we are processing a refund for the travel insurance purchased that is associated with the vacation package which was voided within hours of the booking
We thank you for allowing us to address the issues that were brought to our attention. If you have any further questions or concerns, please do not hesitate to contact us
Sincerely,
Millicent F*
Tier Customer Service

Complaint: ***I am rejecting this response because:
Thank you for the kind consideration towards my requestI do not accept the business reply because of the following reason:
1.> They said that there was map attached in the listing but that SAME map was attached in all their listing (with different area name)It is like you attach whole map of Delhi and then make separate listing with different locality nameIt even sounds weird that a person in looking for a hotel in a particular area but expedia end up giving it in the area which is kms (miles) away from itWhy did they make the listing with the locality that I was looking for? I locality name is there then hotel should be in the same localityThey should have mentioned in the listing that hotel will be in the same locality of vicinity within XX kms so that consumer would have known that.
2.> I will appreciate if you could please request them to refund the amount or give it to me as expedia creditI am not going to leave this matter like thatIt is harassment by expedia of consumerIf matter do not get resolved by Revdex.com then I will leave with no choice but to ask for refund in small claims court.
Thank you
Regards: Dr*** *** DDS MS***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I was told on the phone with Expedia Customer Service on 1/that Expedia was processing my reimbursement for the nights (1/1-1/3) and that I was to receive an email confirmation of this that same day I have not received the email confirmation of the reimbursement, and I have not seen the credit on my credit card Sincerely,*** ***

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refundOn July 3, 2016, we received receipt of the Revdex.com complaint
Our records reflect on March 16, 2016, the customer self-booked a package reservation for *** ***, *** *** and *** * *** using Expedia.com. Travel was on AeroMexico, departing July 2, 2016, from San Jose, California to Cancun, Mexico; returning on July 9, 2016, from Cancun, Mexico to San Jose, California The customer is stating due, to an airline schedule change, the customer did not have the correct flight times
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers AeroMexico was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter, we can confirm on March 20, 2016, the airline sent a notification of an airline schedule change An automated email was sent to the customerExpedia can confirm there were two more airline schedule changesOne on March 27, 2016, and April 2, For each airline schedule change an automated email was sent to the customer
On July 2, 2016, the customer contacted Expedia, advising, she missed the outbound flight The customer requested to rebook her on a later flight Expedia contacted AeroMexico, they advised, there were no additional flight options The airline advised, the only option is to cancel the original flight and submit a request for a refund Expedia advised the customer and the customer understood
In reviewing the customer’s account, on July 2, 2016, the customer was refunded for the hotel booking in the amount of $1,and for the shuttle service in the amount of $ On July 2, 2016, Expedia submitted the refund request to the airline
On July 14, 2016, we can confirm the airline accepted the refund requestThe timeframe for the refund will be up to weeks, which is a standard timeframe for all airlines
Since AeroMexico will process the refund to the customer, Expedia considers this matter as closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

November 19,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on October 26, 2015, Mrs*** or an authorized user on the account booked roundtrips flight from Toronto, Ontario to Bucharest, Romania for travel August 9, 2016, through August 31,
We understand from Mrs***’s complaint that on the following day, she viewed a confirmation online that her flights were bookedShe stated that she was also able to confirm seating via Delta Airlines websiteMrs*** states that on November 5, 2015, she attempted to access her itinerary and saw that the status of her flights was canceledShe explains that she is now able to view her itinerary and the status has returned to confirmed
We have reviewed Mrs*** complaint and according to our records; on October we received word from Delta Airlines that the booking was affected by a schedule change prior to confirmation that also lead to a fare increaseExpedia utilizes a real-time airline reservations database that contains current ticket prices and availabilityThe database is updated regularly as fares change and seats are soldPlease be advised that airlines routinely change their prices and may offer different prices based on which website you purchase from (Expedia.ca and Expedia.com as an example)In addition, they limit the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer availableConsequently, it is possible that a specific fare that is available when you begin planning your trip will no longer be available when you try to confirm the seatsAirfares are subject to change until you have purchased your tickets and your reservation is confirmedPer our records, this fare was not confirmed and the customer was not chargedIf Mrs*** has documentation to the contrary, we will be happy to reviewCurrently the tickets are unconfirmed
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

March 14,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on March 1, 2017, Ms*** booked two one-night reservations at the Country Inn & Suites from March 3, 2017, through March 4, 2017, for $We understand from Ms***’s complaint that she later contacted our office to launch a complaint about the propertyShe says that she was issued a 50% refund as a result but, only received a refund of 10%
Ms*** also stated that she received a $travel coupon to be used towards a future bookingOn March 3, 2017, she booked a one-night stay at the Country Inn & Suites from March 19, 2017, through March 20, 2017, with her couponMs*** then realized that she needed to book the room for March 6, 2017, not March 19, She canceled the booking and according to her complaint, she was told that she would not be refunded for the canceled room for daysShe would not receive another $coupon to apply towards a new bookingShe is now requesting that Expedia process three refunds that she feels we neglected to issue
Per our records, a 10% refund of $was issued on March 3, Ms*** received another 40% refund for $on March 3, 2017, changing the percentage from 10% to 50%She also received a $coupon which she used towards her March 19th bookingOn 3-Ms*** canceled her March 19th booking and received a full refund of $57.13. Another $coupon was issued on March 6, 2017, which was applied towards a new hotel reservationBased on these findings, we have confirmed that Ms*** received three refunds and two $travel couponsAs a result, no additional compensation is warranted at this time
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

September 18,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on August 5, 2017, Ms*** booked a two-night stay at Americans Best Value Inn from September 1, 20017, through September 3,
We understand from Ms*** that she canceled her reservation and was still charged for one night by the hotelOn September 4, 20017, Ms*** contacted our office about the chargeWe contacted Americas Best Value Inn on her behalfWe spoke to the property manager who informed us that the customer was charged for one night but, the charge had been reversed the previous day
The type of booking created by Ms*** was one in which the hotel charged the customer directlyThe charge that the customer referred to was initiated by the hotelOnce Expedia was made aware of the charge, we acted on Ms***’s behalf to address the matterAs we see no errors by Expedia, we are unable to honor Ms***’s request of a refund
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Complaint: ***I am rejecting this response because: I notified Expedia months ago and they have all of the information on this complaint. They have also received several emails, phone calls and letters from me. Sincerely,*** ** ***

January 16,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car reservation. We understand Ms*** is requesting a refundOn January 8, 2017, we received receipt of the Revdex.com complaint
Our records reflect on January 6, 2017, the customer self-booked a car rental reservation with Payless in College Park, Georgia pidate January 6, 2017, drop-off date January 7, 2017, via itinerary number ***The customer is stating once they arrived at Payless the rental company was overbooked and could not provide a car rental
Upon further researching this matter, we can confirm on January 8, 2017, the customer contacted Expedia advising that Payless was overbooked and did use the rental with themThe customer advised they booked with a different car rental and requested the refund for the differenceExpedia advised the customer that they did not contact us on the date of the reservation and cannot process the refund
In reviewing the customer’s account the customer was not charged for the original reservationExpedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers
We hope the customer understands Expedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service