Expedia Inc

November 3,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
*** * *** ***

August 28,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service
%

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund On July 6, 2016, we received receipt of the Revdex.com complaint
Our records reflect on October 24, 2015, the customer self-booked a flight reservation for *** ***, *** ***, *** *** *** and *** *** *** using Expedia.com. Travel was on Tame Airlines, departing July 16, 2016, from New York to Manta, Ecuador; returning on August 13, 2016, from Manta, Ecuador to New YorkThe customer is stating, due to an earthquake and an airline schedule change, the customer has requested a full refund for the flight The customer is stating they have not received the refund for the flight reservation
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers Tame Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter on June 3, 2016, the customer contacted Expedia, requesting to cancel the flight reservation, due to an earthquake and an airline schedule change Expedia contacted the airline and was advised to send an email to the airline requesting the refund request
In reviewing the customer’s account, Expedia has contacted the airline several times requesting the refund; however, Tame Airlines has not authorized the refund request On July 19, 2016, Expedia contacted the airline on the customer’s behalf; they advised to, send another email requesting the refund
We hope the customer understands Expedia is not the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary Until Tame Airlines authorizes the refund; Expedia cannot submit the refund request
Once the airline response to the refund request, Expedia will advised the Revdex.com and the customer
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Please know that as of today, May 1, - Sunday, we already received the full refund from Expedia
Thank you so
much for your help!
More power to the Revdex.com
Sincerely, *** ***

January 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a flight reservationUpon receipt of the Revdex.com submission, we have verified this issue was resolved on January 3, 2017, via the Expedia Executive Escalations DepartmentWe apologize for any inconvenience that may have occurredWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

October 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel. We understand Ms*** is seeking a refund for a hotel reservation booked using ExpediaWe researched this matter further our records show a reservation for Ocho Rios Villa at Coolshade was booked on October 15, via our website by Ms*** or an authorized user to their Expedia account, without assistance of an Expedia representativeWe show the reservation was booked for a Family Villa, three bedrooms for one occupantWhen booking at our website it is essential the correct numbers of occupants are indicated as some hotels do impose additional fees for more than two occupants, regardless of how many occupants the room can accommodateWe contacted the hotel and we were advised they contacted the customer to reconfirm the reservation, and when they discovered the customer planned on bringing additional occupants that were not listed on the reservation it was during that time the customer was advised there would be an additional charge for those occupantsOn October 17, the customer contacted expected and requested to cancel the reservation as they did not want to pay the fee charged by the hotelWe contacted the hotel and advocated on the customer’s behave and regrettably the hotel denied the request for a refundIn addition, at the time of booking, you agreed to our Terms of Use, which expressly provide as follows: The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policiesWhile we understand Ms***’s concerns we cannot honor a refund in this matter as the reservation was non-refundableWe regret our response could not be more favorable in this matterWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R*** Corporate Customer Service

June 1,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand *** *** is requesting Expedia to change the dates or process the refund On June 1, 2016, we contacted *** *** to acknowledge receipt of the Revdex.com complaint; however the customer was available
Our records reflect on March 13, 2016, the customer self-booked a package reservation for *** *** and Shanda Lee Bintliff, using Expedia.com. Travel was on LOT Polish Airline, departing May 28, 2016, from Stockholm, Sweden to Zagreb, Croatia; returning on June 2, 2016, from Zagreb, Croatia to Stockholm, SwedenThe hotel stay at the Apartments Jadranka, chedate May 28, 2016, check-out date June 2, 2016. The customer is stating, due to an airline schedule change, the customer requested to change the flight; however, has not been changed
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers LOT Polish Airline was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
Upon further researching this matter, we can confirm on May 12, 2016, the airline sent a notification to Expedia of an airline schedule change on the return flight The customer was sent an automated email
On May 13, 2016, the customer contacted Expedia, requesting to cancel the hotel reservation and change the flight dates Our agent contacted the hotel; however, the hotel was not availableOur agent advised the customer Expedia would need to contact the hotel and request the refundOur agent contacted the airline; however the airline was not open Our agent advised the customer; once the vendors are open Expedia would contact the customer back The customer understood
On May 16, 2016, the customer contacted Expedia, advising wanting to change the datesOur agent contacted the airline, they advised the flight option Our agent advised the customer and agreed to the flight option and our agent processed the exchange with no fee, due to the airline schedule change.
On May 28, 2016, the customer contacted Expedia, advising of the refund for the hotelOur agent contacted the hotel; they advised would authorize the refund for one night onlyOur agent advised the customer and understood and agreed
In reviewing *** ***’s account, the outbound flight was used and the return flight is active and confirmed for travel on June 2, On June 1, 2016, we contacted the customer; however the customer was not available
Based on the airline policy, the ticket is nonrefundable The change fee is $per person, plus any fare difference Unless the airline has an airline schedule change, the customer is responsible for the change fee and fare difference
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because: Expedia representative indicating that they didn't receive credit card statement. This is not true. I have a proof - email with recent credit card statements were send to Expedia on May at 9:am (right after telephone conversation with customer service supervisor) as reply to the email from Expedia asking for the statements. After all unsuccessful communications with Expedia customer service, send another email on June 15 to Jovi (supervisor who send me the original email about refund). Still no response after days, complete ignorance. Please let me know if I should send you these emails.Sincerely,*** ***

March 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr*** *** (Revdex.com case number ***) regarding an Expedia reservationOur records indicate on February 5, 2016, the customer self-booked a flight reservation using the Expeida.com websiteWe understand from the complaint the customer is requesting his reservation be moved into another accountUpon receipt of the Revdex.com submission, we realize the reservation dates have passedWe apologize for any inconvenience that may have occurredThe email *** was entered by Mr*** to book the reservationOnce a reservation is booked and confirmed, Expedia is unable to move the reservation from one account to another, the system just does not allow itAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***I am rejecting this response because
I inquired about a price of transferring the tickets and I said that I can't afford to pay an additional $and I purchase travel protectionso really what does the protection covers? which is a credit and even though I said that I will contact my creditor does not mean that I was still going on the tripthat was a very mean thing to do ExpediaI cancelled the hotel, Airfare and transportThis is not resolved
Sincerely,*** ***

June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number *** regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

February 20,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting a refundOn February 15, 2017, we received receipt of the Revdex.com complaint
Our records reflect on December 16, 2016, the customer self-booked a combinable one-way flight reservation for *** *** ***, *** *** ***, *** *** *** and *** ** ** ***Travel was on JetBlue Airlines, departing February 9, 2017, from Boston, Massachusetts to Washington; and returning on February 12, 2017, from Washington to Boston, Massachusetts with United AirlinesThe reservation includes the Cancellation Plan, via itinerary number ***The customer is stating due to an airline schedule change on the outbound flight, the customer could not use the return flight
On February 8, 2017, the customer contacted Expedia requesting to cancel the outbound and return flight due airline schedule changeThe customer advised they were going to a funeralExpedia contacted United Airline; they advised there were no airline schedule changes with them
United Airline advised if the customer wants to cancel they will have to follow the policyThe airline advised the customer can submit a refund request on their website; however they would need the death certificate
Expedia contacted JetBlue, they advised due to the airline schedule change the flight was not canceled and the airline is only waiving the change fees if the customer changes the flight nowExpedia advised the customer, they requested to cancel the flight
In reviewing the customer’s account the customer does have a flight credit with United AirlinesBased on the airline policies the tickets are nonrefundableUnited Airlines change fee is $per personThe customer’s flight credit is a total of $280.40, since the change fee is higher than the flight creditUnited Airlines will consider the tickets as a lost value
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies
JetBlue and United Airlines were the operating carriers and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia
We hope the customer understands Expedia cannot honor the refund request
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

November 9,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Ms*** is requesting a refundOn November 7, 2016, we received receipt of the Revdex.com complaint
Our records reflect on September 8, 2016, the customer self-booked a hotel reservation at the Clift hotel chedate September 9, 2016, check-out date September 11, The customer is stating they were charged by the hotel and Expedia for the reservation
Upon further researching this matter, we can confirm on November 2, 2016, the customer contacted Expedia advising the hotel charge them for the reservationExpedia contacted the hotel; they advised to submit an email for the hotel to review
On November 9, 2016, Expedia contacted the hotel on the customer’s behalf; they advised the customer was not charged for the roomThe customer was charged for incidentals while at the hotel
The hotel provided Expedia with a copy of the customer’s hotel receiptThe hotel charged the customer for parking in the total amount of $332.72, for room service dinner in the total amount of $50.06, and minibar food in the amount of $The total charge in the amount of $
The hotel receipt shows the customer paid in cash in the amount of $The customer used two different credit cards to pay the remaining amountsThe customer paid the amount of $on a Visa ending in and the rest in the amount of $on a Master Card ending in
We hope the customer understands Expedia cannot honor the request for the refund for the incidentals
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because: I have not been contacted by Expedia to discuss the concern since filing this complaint but I did call customer service multiple times and no one has acknowledged that Expedia made an error sending me the message my credit card was initially declined and then later charged. The incident happened almost one month ago and despite multiple attempts to resolve it directly I have now had to ask my credit card company to challenge the charges from their end. It is unclear to me why it should take so long to resolve the issue and especially since I have faithfully used Expedia services for the past years and have several pending trips booked through Expedia even now. It's hard to accept being put off yet again when Expedia hasn't even tried to call or email me about the issue and when I try to send feedback on line the page is shut down.
Sincerely,*** ***

Complaint: ***I am rejecting this response because I can not understand why Expedia can not locate all necessary itinerary #'s necessary to research this complaint by searching by my name or email address Everything stated in the last response by Expedia is correctThe Expedia representative that booked the *** *** trip said that she could not put the flight on the same itinerary as the hotel and car rental since it was a rebooking Although I cannot locate the specific itinerary number for the flight,I do have a confirmation email that shows the flight details and states at the top of the email that it is a re-booked flight and the total charge for rebooking The Expedia representative guaranteed me at the time of booking this flight and trip to *** *** that I would AUTOMATICALLY be reimbursed the re-booking fee within business days She did not mention that I would need to call back Expedia, talk to different representatives, wait on hold for over hour and then ultimately file a compliant through Revdex.com I have attempted to attach a screen shot of the confirmation email from Expedia that I referenced above I understand this picture could possibly be hard to read...but I have the email saved if there is a better way to get it to Expedia Unfortunately....I have searched throughout this email and have been unable to find a reference to an itinerary number I'm wondering if there ever was a number assigned specifically for the flight If so, I don't know that it was ever communicated to me, whether on the phone or through email In the past, all email correspondence from Expedia includes an itinerary number.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I selected the four star add for the Mystery Hotel
As you can see from the attached screen shot, Expedia was falsely advertising a star hotel
I explained to the rep that what Expedia was doing was advertising
You can see for yourself, the ad that I clicked on gives the impression that the Mystery Hotel you are getting is a start hotel
Instead I got a borderline star hotel. Check out the reviews for the *** *** *** on other hotel websites. They rate it below a star hotel
This is clearly underhanded behavior by Expedia. It looks like they are trying to cover their tracks. Just checked the web site and the Mystery Hotel now does not include the stars.
https://www.expedia.com/Hotel-Search?#&destination=Albany,%20New%20York&startDat...⇄ /> The Later.png shows how they are trying to change things after my complaint
I did not even stay in the *** because of the scary reviews from people
Look, I have a law degree and will pursue further legal action if this cannot be resolved fairly
Sincerely,*** ***

June 24, 2015Revdex.comAlaska, Oregon & Western WashingtonCompliant Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Incis responding to the consumer complaint from *** ** *** (Revdex.com case number ***) regarding a vacation package. We understand the customer is stating a duplicate charge was billed to his credit card for the airfare along with a charge for a car rental that was not used. On June 8, 2015, we attempted to contact *** ** *** at the contact numbers provided in the Revdex.com complaint; the calls were answered by a third-party who stated no affiliation with the customer. Our records indicate on February 18, 2015, the customer or an authorized user in the account self-booked a vacation package for travel on February 25, 2015, with *** ***, for one traveler from Newark, NJ to Houston, TX with a connection in San Jose, Costa Rica ($627.93) in itinerary number ***. Included in the vacation package is a car rental reservations with *** scheduled for piat the car rental counter in the Houston Airport ($297.78) on February 25, 2015; and a Complimentary Costa Rica Mini Guide activity which included an Exclusive San Jose Introduction Art/Jewelry Studio Tour. Additionally, international car rental insurance ($66.00) was added to the booking for a total cost of $ The vacation package was booked under the invalid email address of ***@hotamil.com. As the email address provided by the customer was incorrect, the courtesy confirmation email sent to confirm the booking was not received. In addition, we can also confirm on February 19, 2015, the customer or an authorized user in the account self-booked a second reservation with standalone flights. Travel was to begin on February 25, 2015, from Newark, NJ to San Jose, Costa Rica with a connection in Charlotte, NC with ** ***. Return travel was booked for March 2, 2015, with a connection in Miami, FL. The email address used to book the second reservation was ***@hotmail.com, in itinerary ***. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers. Should any one of our customers encounter a problem with the reservation, we encourage the customer to contact us immediately so that the appropriate resolution can be reached. Our records do not reflect that Mr*** contacted us prior to receiving this complaint. We can confirm that the customer did contact us to determine whether the reservation he booked online under the email address ***@hotmail.com was confirmed. We were unable to locate any active reservation associated with the provided email information. Due to account security purposes, email address is a key element in retrieving any reservation booked on the Expedia website since it is directly linked to the reservation informationWhile we were unable to locate the reservation, the customer is recommended to verify with the credit card company directly whether any charges have been billed before attempting to rebook At this time, the airline has marked the customer as a “no-show” which changed the value of the airline ticket to a lost value. Airline rules state if the ticket is not canceled prior to departure, no value will remain and a refund is not authorized. We were able to process a cancellation for the car rental without a penalty; therefore, Mr*** will receive a refund in the amount of $297.78. The time that it takes for the refund to update in the customer’s account depends on how quickly the credit card company takes to process these requests. The car rental insurance is no longer refundable, and the Costa Rica Mini Guide was complimentary. We are unable to approve Mr*** request for a refund. We thank you for allowing us to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Millicent F*Tier Customer Service

Revdex.com
May 06,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel booking. We understand Mr*** is currently requesting a refund of $43.54USD and two coupons of $50.00USD The customer stated that on March 28, 2016, he contacted Expedia.com customer service while he was searching for hotel bookings, and the agent quoted two rooms at the Hotel Rio Suites, for a total of $172.48USD Per the customer, he advised the agent he located the same room type at Rio All Suites, for a total of $128.94USD via the website bookit.com According to the customer, he accepted to book the reservation with the agent on the phone, as the agent verified the rates and advised she could book the reservation via Expedia.com and process a price match as well as a $50.00USD coupon per room. However, it has two weeks have past and the customer did not receive the refund or the coupons promised In addition, the customer complains about the long holds and that the agents were not helpful when calling into Expedia.com customer service to complain about the refund delayWe are responding to a rebuttal from the customer, received on May 05,
On May 05, 2016, after we provided a feedback regarding Expedia.com records to Ms*** via the Revdex.com claim, Expedia verified the customer stated his booking amount was $172.48USD, and that the amount the customer disputed for a price match was $147.54USDExpedia.com honored Mr*** request and processed a refund of $24.94USD regarding the hotel price matchIn addition, two coupons of $50.00USD were added to Mr*** account
In reviewing the customer’s account we confirm the refund processed was incorrectlyExpedia.com has honored Mr*** request, and processed a refund of $19.00USD regarding the hotel price matchThe refund will reflect on the customer’s original form of payment within 3-business days
Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr*** has received did not reflect thisThe feedback that Mr*** has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Misleide B***
Tier Customer Service

Complaint: ***I am rejecting this response because: I was told on the phone with Expedia Customer Service on 1/that Expedia was processing my reimbursement for the nights (1/1-1/3) and that I was to receive an email confirmation of this that same day I have not received the email confirmation of the reimbursement, and I have not seen the credit on my credit card Sincerely,*** ***