Expedia Inc

Complaint: ***
I am rejecting this response because: You are trying to explain away a problem instead of fixing itRead your first responseYou contacted the manager at *** *** *** twice and he said they never charged meObviously it was a lie since I provided proof that I have the charge on my American Express card.I will not stop sharing my story to my subscribers, followers and friends about Expedia and *** *** *** Never again will I use either There are too many choices where customers are treated fairly and with respect
Sincerely,
*** ***

October 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr*** ***Expedia, Incis once again responding to the consumer complaint from *** *** (***) regarding a refund requestAs previously stated, *** *** was fully refunded the amount he paid using his cardWe are unable to provide credit additional points besides de Expedia points that were returned to him after the hotel approved a partial refund*** *** now claims Expedia is hiding the fact that the room booked was a smoking roomWe would like to make it clear to *** *** if he at any time has any doubts he can call and discuss his bookingThe type of room and accommodations are visible and available to all customers. *** *** was also provided with an email confirmation and had approximately days from the date he booked to review his itinerary and/or make any changes without charge*** *** did not contact us within the refundable period and upon arrival at the hotel was assigned the room type that was booked*** *** has provided screenshots showing the portion of the room description which mentions the room type is smokingWe gladly accepted *** ***’s comment as feedback and will also close his Expedia account as he requestedExpedia has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfactionWe have once again determined no refund will be provided to *** ***At this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A*** Tier Customer Service

January 22,
Complaint Department -Expedia
Re: Expedia Case # *** / ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us the opportunity to further clarity the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding his roundtrip flights from Houston, TXto Barranquilla, ColombiaWe understand from Mr***’s complaint that he is requesting a refund for his canceled flights due to several flight schedule changes initiated by LATAM Airlines
We have further reviewed Mr***’s complaint and after giving the matter our full attention we continue to stand by our previous response wherein we advised that Expedia is unable to honor Mr***’s request of a full refundGiven the nature of the customer's complaint it is our recommendation that this matter be addressed directly with LATAM Airlines
Following each flight schedule change initiated by the airlines, we notified Mr*** via phone or email regarding his flight changesWe provided alternative flight options offered by LATAM AirlinesWe have explained to Mr*** that Expedia has no control or authority over an airlines and cannot initiate a flight schedule changeExpedia has no control over when, or how often, airline initiated schedule changes occur
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersLATAM Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryMeaning, the airline tickets were charged directly by LATAM Airlines, not ExpediaAs previously advised, the airline charges are shown on Mr***’s bank statement
Please be advised that the carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of ExpediaExpedia is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromExpedia has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.We have explained to Mr***’s that his tickets were reissued by LATAM AirlinesBased on the above, we are unable to offer a refund or compensation for this matterOnce again we encourage Mr*** to contact LATAM Airlines directly and provide confirmation code *** to submit a claim for a refund (Refunds are not guaranteed and are subject to the airlines’ approval)We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tammie M***
Corporate Customer Service

August 18,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #:
***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund on August 10, 2016; we received your Revdex.com complaint
Our records reflect on July 14, 2015, the customer self-booked a one-way flight reservationTravel was with United Airlines flights were operated by American Airlines, departing August 6, 2016, from San Diego, California to Miami, FloridaThe customer is stating they have contacted Expedia several times wanting to use their flight credit; however the customer has not been able to rebook the new flight
Upon further researching this matter, we can confirm on September 11, 2015, the customer contacted Expedia wanting to use the flight credit with United AirlinesWhile Expedia searched for the new flight dates, the customer call was dropped Expedia was unable to contact the customer back
On July 7, 2016, the customer contacted Expedia wanting to use the flight credit the customer wanted the new dates for November 10, to November 12, Expedia advised the customer the flight credit was about to expire and United Airlines would need to contactedExpedia contacted United Airlines; they advised they would assist the customer rebook the flight creditExpedia transferred the customer directly to United Airlines
After reviewing the customer’s account the flight credit with United Airlines has expiredExpedia contacted United Airlines on the customer’s behalf; they advised the flight credit has expiredUnited Airlines confirmed that on July 7, 2016, they advised Expedia they would assist the customer; however the customer needed to speak to them directlyUnited Airlines confirmed Expedia did transfer the customer directly to them; however the customer was no longer on the line
United Airlines advised the customer did not contact them back to use the flight credit
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers United Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope the customer understand Expedia cannot honor the refund request as we are not the merchant of record
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

May 25, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund for a hotel reservation.Our records reflect that on May 18, the customer self-booked a hotel reservation for two travelersThe customer purchased a one night hotel reservation at the The Beachview Hotel, checking in on May 19, 2017, and checking out on May 20, 2017.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the cancellation and change policy agreed upon by Mr***’s at the time of purchase, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded”We understand that sometimes plans fall throughWe do not charge a cancel or change feeWhen the hotel charges such fees in accordance with its own policies, the cost will be passed on to the customer.As an effort to advocate on Ms***’s behalf Expedia called the hotel and was advised that per the hotels system they can verify that the customer checked in to her room on May 19, and checked out on May 20, They also advised that they authorized the customers card for $for the resort fee on May 19, and charged the card on May 20, They are unable to verify that any refunds took placeDue to this they are unwilling to authorize a refund a refund for the hotel reservation.Per the customers complaint we understand that she claims that she was refunded for the resort feeIf Ms*** would like Expedia to further research her complaint we ask that she provide her banking statement showing the charge and the refund of the hotels resort fee.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Tier Customer Service

Revdex.com
May 04,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund of $373.00USD, regarding additional expenses the customer encountered as she claims Expedia.com did not inform her of a schedule change, and did not acknowledge the customer had to check the flight status Ms*** stated she missed her flight from San Francisco to Toronto, after the departure time had been changed In order to get to the final destination, the customer stated she had to take a flight to Seattle and rent a car for a total of $373.00USD. Per the customer, she spoke to Tier customer service but was advised Expedia.com has no responsibility over the schedule changeOn April 12, 2016, we received receipt of the Revdex.com complaint
On November 19, 2015, the customer self-booked a flight reservation for three adults via Expedia.com, itinerary *** and *** *** with Air Canada; operated by United Airlines, for a total of $1,085.28USD Departure was on March 28, 2016, from San Francisco to VancouverReturn was on April 2, from Vancouver to San Francisco
Our records indicate, on March 28, 2016, Ms.*** contacted Expedia.com customer service to express her concern regarding the airline schedule change Our agent verified with Air Canada they did not have any direct flight for that date The customer did not accept the re-protection flight offered by the airline, which would depart at 10:40PM
On April 08, 2016, the customer contacted Expedia to request a refund for a car rental Per the customer, the original flight, which was at 7:00AM was changed to 6:10AM and then rescheduled to 6:59AM We have confirmed the changes mentioned by the customer were accepted by Expedia.com, a notification was sent to the customer’s e-mail address as the schedule changes were minor Though, the customer stated she arrived at the airport at 5:30AM, but was unable to catch the flight The customer advised our agent, she was accommodated into a flight from San Francisco to Seattle, where the customer had to rent a car to go from Seattle to Vancouver for a total of $400.00USD. The customer requested a refund of the car expenses As schedule changes are initiated by the airlines and Expedia has no control over them, our agent contacted Air Canada on the customer’s behalf to request the refund but the carrier advised us to call United Airlines; the actual flight operator Upon contacting United Airlines, the carrier acknowledged the flight was oversold, and the customer was re-protected with a flight from San Francisco to Seattle, as accepted by the customer United Airlines advised any refund requests had to be summited via United Airlines’ website
In reviewing the customer’s account, we have confirmed United Airlines did not notify Expedia.com of the changes On the last contact Ms*** made with Expedia, the call was escalated to our corporate office upon the customer’s request One of our agents advised the customer, the changes were made to her itinerary had been initiated carrier; therefore, Expedia.com was no responsible for schedule changesThe customer was advised no compensation could be provided by Expedia.com, as it is the traveler’s responsibility to reconfirm the flights hours prior to cheas advised in the confirmation e-mail of Expedia.com As Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors. Each airline has its own specific set of policies and procedures as does each ticket purchased. United Airlines was the operating carrier and merchant of record (the entity that received your funds from Air Canada, the company charging the customer’s credit card); Expedia.com could not honor the refund request, as the carrier confirmed the customer accepted the re-protection flight offered by the carrier knowing she would have to find a way to get to her final destination
We have verified United Airlines’ website has a page available for customers to submit a complaint to the carrier’s customer service department, as well as compensation requests If Ms*** has not reached out to the airline up to this date, we kindly advise Ms*** to submit a refund request via United Airline’s website; including a copy of the car rental receipt Even though, Expedia.com cannot guarantee the carrier will honor the refund request, the expenses encountered should be reviewed and compensation is subjective to the airline’s approval
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Misleide B***
Tier Customer Service

February 3, 2016Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case *-***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a canceled flight reservationWe understand the customer is requesting compensation due to canceled return flights. Our records reflect that on June 1, 2015, the customer self-booked a roundtrip flight reservation for *** *** Expedia.comThe flights were operated by Air China and were scheduled to depart on September 7, 2015, from Shenyang, China to San Francisco, CA returning on February 5, The customer is stating Expedia failed to notify her of the return flight cancellation.From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAir China was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when, or how often, airline initiated schedule changes occurExpedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.Only the airline can make changes to customer’s flightsThese changes are not related to the type of ticket that you bought or the company that you bought fromAirlines rarely tell travel agencies why they make a changeSchedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issues.On August 14, 2015, Air China notified Expedia they had cancel the customers return flight that was scheduled to return on February 5, 2016, from San Francisco, CA to Shenyang, ChinaSubsequently, a call was made to made to Mrs*** advising that Air China made a significant change to the return flightExpedia continued to work with Air China on flights optionsSince we were unable to speak to the customer prior to travel, three emails were sent on September 24, 2015, September 2, 2015, and September 28, 2015, advising of the schedule change and advising Mrs*** that Air China made a significant change to her return flight and requested her to call customer service to discuss the changes and review possible flight optionsThe customer did contact Expedia until October 1, 2015, requesting to make a change to the flight reservationAt this time, we were informed by Air China the reservation had been cancelled.Upon further research, we can confirm as of January 22, 2016, this matter has been resolvedAir China verified the airline had cancelled the return flight and has provided authorization to refund the customer for the unused segmentsExpedia has submitted a refund request to Air China in the amount of $452.00, which is the remaining value of the ticketThe time it takes the refund to post to the customer’s account depends on the time it takes the airline and the credit card company to process refundsWe regret any inconvenience the customer has encountered regarding this matterAs the cancellation was related to an airline schedule change, Expedia is unable to honor the customer’s request for any further compensation. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Tier Customer Service

August 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on February 3, 2015, Ms*** booked an Expedia Vacation Package which included flights, hotel and travel insuranceTravel was scheduled from June 6, 2015, through June 11,
On June 1, 2015, Ms*** contacted our office and canceled her flight, leaving her with an airline credit equal to the value of her ticketOne June 17, 2015, Ms*** booked a new flight using her airline credit and was charged an airline imposed $re-booking fee
Ms*** was expecting a refund of the $re-booking fee because she had purchased travel insuranceMs*** stated as of July 16, 2015, she had not yet received her refundShe also stated that the terms and conditions of the travel insurance were not clear to her and expressed dissatisfaction with the level of customer service received
We are truly sorry for any lack of service that Ms*** received while trying to resolve her situationIt is never Expedia's intent to mislead or to inconvenience our clients, and we are sorry if she feels we have done soOn July 16, 2015, we processed a refund of $to Ms*** original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

June 20,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret that his travel hotel stay was not to his satisfactionIt is never Expedia's intent to mislead or to inconvenience our clients, and we are sorry that Mr*** feels we have done so
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint: ***I am rejecting this response because: I can not accept the refund value because I paid $for repurchase return ticket from SFO - SHEPlease refund at least $to cover my lossThank you.Sincerely,*** ***

March 7,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting a refundOn February 28, 2017, we received receipt of the Revdex.com complaint
Our records reflect on December 9, 2016, the customer self-booked a flight reservationTravel was on Alitalia Airlines operated by Air France, departing June 4, 2017, from Florence, Italy to Hong Kong; and returning on September 30, 2017, from Hong Kong to Duesseldorf, Germany with Cathay Pacific Airways, via itinerary number ***The customer is stating due to an airline schedule change the flight was canceledThe customer is stating he contacted Expedia and was advised that the airline would issue the refund; however the customer has not received the refund
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers
Alitalia was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
On December 16, 2016, the airline sent a notification of an airline schedule change and that the flight was canceledAn automated email was sent to the customer
On December 19, 2016, the customer contacted Expedia regarding the airline cancellation and requested the refundExpedia contacted the airline; they advised they would process the refund back on to the customer’s original form of payment ending in
On March 7, 2017, Expedia contacted the airline on the customer’s behalf; they confirmed that the ticket was canceled on December 19, 2016, and that they did issue the refund to the customerThe airline provided a reference number *** for the customer to contact their credit card company or bank
Please note that the refund timeframe is up to 8-weeks; which is a standard for all airlines
Since Alitalia has confirmed that the customer was refunded, Expedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***i

July 7,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand *** *** is requesting a refund On June 30, 2016, we received receipt of the Revdex.com complaint
Our records reflect on March 15, 2016, the customer self-booked a flight reservation for *** *** and *** *** *** using Expedia.com Travel was on Aero Mexico Airlines, departing May 14, 2016, from Mexico City, Mexico to Cancun, Mexico; returning on May 20, 2016, from Cancun, Mexico to Mexico City, Mexico Also included is the Expedia Stress Free Flight Protection Itinerary Number: *** The customer is stating, they contacted Expedia and was advised that the flight was no longer flying to and from Istanbul, Turkey The customer is stating, they had to book a new flight
Upon further researching this matter, the customer Revdex.com complaint letter included two itinerary numbers: *** and ***, which reflect on May 2, 2016, an agent assisted the customer with booking a flight reservation for *** *** and *** *** *** Travel was on Air France, departing May 10, 2016, from Istanbul, Turkey to Mexico, City, Mexico; returning on May 20, 2016, from Mexico, City, Mexico to Istanbul, Turkey
In reviewing the customer’s account, Aero Mexico does not offer any flights to/from Istanbul, Turkey
On July 7, 2016, contacted Air France, they advised, they do offer the flight to Istanbul, Turkey They have not stopped offering flights to/from Istanbul, Turkey Air France advised the tickets for travel on May 2, 2016, were used
Expedia contacted Aero Mexico Airlines, they advised the tickets were exchanged and used and never offered flights to/from Istanbul, Turkey
Since the tickets were used, we hope the customer understandsExpedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because Expedia is mistaken in stating there is no call on 10/In addition, they stated they contacted the Hotel and the hotel authorized one night refund. This is the first I've heard of this. During my conversation with Kate (Expedia Manager) on 10/at 12:PMShe stated Expedia would give a courtesy refund of $from Expedia and not the ***Therefore, if Delia is stating this is from the *** she is incorrectI fortunately, I saved my audio recording of my conversation with Kate and the representative on 10/4. I would say at this point Expedia provided statements
Very sad!!!!
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have forwarded copies of the receipt, via email, to your customer service team and had correspondences following my actionsI've faxed the receipt and have received no response from your company and I've also forwarded the receipt to the Revdex.com business bureau representative assigned to the caseThe copy is in PFD format and I'd your claim is that you're unable to open that file so the remaining refund can be issues to me I can not except that as truthYou will need to go into the emails that I've sent or, if the Revdex.com representative, ***, forwarded to you what I sent to her yesterday then the supporting documentation can be foundI do not believe that a multi million dole company such as Expedia is unable to open a PDF formatted fileI've also stated, on a number of occasions, that I've done FAR MORE than my end of the bargain to make sure your company has all the proper documentation, paperwork, and info necessary to file the refund still due to meGiven this, upon completion of your research and location of the amount still owed to me, I request an immediate informal odd that refund being processed and the method in which it's being processed.Sincerely,*** ***

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from ***. We regret to hear *** did not accept our response and/or resolution offered
As previously advised, on June 1, 2016, the customer wanted to add new travel protection for the new changed dates. We advised the customer we could change the dates; however Expedia could not add the new travel protectionWe did advised the customer that he could check online for a different third party insuranceThe customer decided not to change her flight with Expedia
The lower prices the customer had seen on our site are considered for new bookings only and would have not received those prices
Since the customer exchanged her tickets directly with the airline, Expedia no longer has control of the ticketsExpedia cannot honor the request for the refund for the total add collect the customer was charged directly by the airline
In reviewing the travel protection plan, the customer does not qualify for a refund as it states the following:
Pre-Departure Trip Cancellation
We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule for non-refundable cancellation charges imposed by Expedia, Inc., if you are prevented from taking your Covered Trip due to your, an Immediate Family Member's, Traveling Companion's, or Business Partner's Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered Trip
The Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is canceled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip
We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***I am rejecting this response because:
The product that Expedia facilitated my purchase of was fraudulent This is called "Bait and Switch" I bought an expensive product through Expedia, then it was switched for an inferior product at the same price I dont' accept the claim of Expedia that the deal was with ***, not Expedia> Perhaps Expedia routed my credit card payment to the *** computer, but ALL of my communication and transaction has beenwith Expedia From the cutomer's viewpoint, Expedia is the vendor
Because of their unwillingess to assist their customers in problems with the products bought through them, it appears that I will have to cease from future transactions with them, and inform others about their lack of committment to value and to customer satisfaction
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I look forward to a final response from Expedia soon I will be glad to provide any requested information to resolve this.Sincerely, *** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

May 13,2015 Revdex.comAlaska, Oregon &Western Washington Complaint Department Re:Expedia Case #: O-***DearRevdex.com,Thankyou for taking the time to contact Expedia, Incregarding an issue from ourcustomerWe appreciate the Revdex.com allowing us to address the
comments andconcerns which have been brought to our attentionExpedia, Incisdisheartened the customer felt their concerns were not resolved adequately byour company prior to seeking further actions from you.Ourrecords reflect that on April 28, 2015, Ms*** booked a non-refundable one-nightstay at the *** *** *** *** *** * *** *** from May18, 2015, through May 19, Weunderstand from her complaint that Ms*** is requesting a refund for thisbooking because she does not agree with the way in which she was billedMs.*** mentioned that she was not charged the appropriate rate for this bookingdue to an error by the Expedia representative who assisted herMs*** saysshe requested a room for one adult and two children but the room was booked forthree adults instead causing the rate increaseMs*** contacted Expediaasking that we correct the reservation, but when we attempted, the rateincreasedShe did not wish to pay additional fees so she contacted the hoteldirectly and they made the change on their endMs.*** is now asking for a refund because of what she says was undue hardshipand long minutes of wait timePer our records, we attempted to assist Ms.*** but, to change the reservation on our site would have generatedadditional cost so, we contacted the property and were advised that there wasno need to change anything as they had made the adjustmentWeregret any inconvenience that Ms*** may have experienced as a result ofthis bookingWe attempted to contact her by phone to clarify if she wanted tocancel but, we could not reach herAs Ms*** stated in her complaint, shebooked a non-refundable reservation so canceling this booking would not resultin a refundAs an offer of goodwill, we would like to offer a $ExpediaTravel Coupon that can be redeemed toward the future purchase of an ExpediaSpecial Rate Hotel either as a standalone reservation or in a Vacation Package.This coupon is available within the customer’s account for immediate use and isvalid for one year from the date of issue.Wethank you for allowing us the opportunity to address the issues that werebrought to our attentionIf you have any further questions or concernsregarding this matter, please feel free to contact usSincerely,Marlon J***Tier Customer Service