Expedia Inc

November 26,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: *-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
The information provided in the complaint we received was not linked to an account or an itineraryAt this time we are requesting Mr*** please provide an itinerary number and the email address associated to the customer’s accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J
Tier Customer Service

June 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case ***
Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms***We regret to hear she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a package reservationAs previously stated, Expedia.com serves as a third party intermediary for travel providersWe are unable to control unforeseen events such as delays or equipment malfunctions that may occur at the time of travel and suggest you contact Expedia so we may assistI’ve personally checked your account for any possible complaints received from anyone regarding this itinerary, and none are shownI’ve also verified access to your itinerary after the booking was made, either from agents or you and I have found no proof of accessI contacted the hotel directly and they have confirmed that if a customer agrees to a timeshare presentation, the timeshare associate can provide tickets for the Tropical Saona Tour at no costIt is completely up to the customer to agree or decline the presentation, and in no way a secondary stepIf the customer does not have a voucher for a booking made on a website they are asked to contact the agencyThat being said, in the event that you contacted Expedia and were disconnected, and also for the time spent dealing with the timeshare presentation, the hotel staff, and the issue due to the tour voucher information, Expedia is willing to provide a future hotel coupon in the amount of $100.00USD on top of the $95.00USD refund that was made on June 1st, The coupon is available immediately and will appear in the booking path for your next qualified reservation from your Expedia account, and it is valid until one year from the date of this letterYou may also use the coupon when booking over the phone with Expedia customer supportWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A*** Tier Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, FOR NOW. If things can't be worked out with a satisfactory outcome through the bank, I will pursue further action from the Revdex.com.Thank you for your help
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I have forwarded copies of the receipt, via email, to your customer service team and had correspondences following my actionsI've faxed the receipt and have received no response from your company and I've also forwarded the receipt to the Revdex.com business bureau representative assigned to the caseThe copy is in PFD format and I'd your claim is that you're unable to open that file so the remaining refund can be issues to me I can not except that as truthYou will need to go into the emails that I've sent or, if the Revdex.com representative, ***, forwarded to you what I sent to her yesterday then the supporting documentation can be foundI do not believe that a multi million dole company such as Expedia is unable to open a PDF formatted fileI've also stated, on a number of occasions, that I've done FAR MORE than my end of the bargain to make sure your company has all the proper documentation, paperwork, and info necessary to file the refund still due to meGiven this, upon completion of your research and location of the amount still owed to me, I request an immediate informal odd that refund being processed and the method in which it's being processed.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: You are trying to explain away a problem instead of fixing itRead your first responseYou contacted the manager at *** *** *** twice and he said they never charged meObviously it was a lie since I provided proof that I have the charge on my American Express card.I will not stop sharing my story to my subscribers, followers and friends about Expedia and *** *** *** Never again will I use either There are too many choices where customers are treated fairly and with respect
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: my itinerary # *** , please keep looking into my complaint
Sincerely,
*** ***

Complaint: ***I am rejecting this response because Expedia is mistaken in stating there is no call on 10/In addition, they stated they contacted the Hotel and the hotel authorized one night refund. This is the first I've heard of this. During my conversation with Kate (Expedia Manager) on 10/at 12:PMShe stated Expedia would give a courtesy refund of $from Expedia and not the ***Therefore, if Delia is stating this is from the *** she is incorrectI fortunately, I saved my audio recording of my conversation with Kate and the representative on 10/4. I would say at this point Expedia provided statements
Very sad!!!!
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:becoz I did talk to the airlines and they said there is no way we charge for the cancellation in most cases if the flight cancel within hours we don't charge but even if we do charge it's no way near So it's Expedia who is charging and this is how scamming people I have read the reviews about Expedia and they are all negative reviews about this company .
Sincerely,
*** ***

September 28,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a Best Price GuaranteeOn September 25, 2015, we attempted to contact Mr*** to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumer
Upon further research, we are unable to locate an Expedia.com account related to *** *** complaintWe respectfully request that the customer provide us with the email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Mr*** concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Britt M***
Tier Customer Service

May 25, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund for a hotel reservation.Our records reflect that on May 18, the customer self-booked a hotel reservation for two travelersThe customer purchased a one night hotel reservation at the The Beachview Hotel, checking in on May 19, 2017, and checking out on May 20, 2017.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the cancellation and change policy agreed upon by Mr***’s at the time of purchase, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded”We understand that sometimes plans fall throughWe do not charge a cancel or change feeWhen the hotel charges such fees in accordance with its own policies, the cost will be passed on to the customer.As an effort to advocate on Ms***’s behalf Expedia called the hotel and was advised that per the hotels system they can verify that the customer checked in to her room on May 19, and checked out on May 20, They also advised that they authorized the customers card for $for the resort fee on May 19, and charged the card on May 20, They are unable to verify that any refunds took placeDue to this they are unwilling to authorize a refund a refund for the hotel reservation.Per the customers complaint we understand that she claims that she was refunded for the resort feeIf Ms*** would like Expedia to further research her complaint we ask that she provide her banking statement showing the charge and the refund of the hotels resort fee.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Tier Customer Service

Complaint: ***I am rejecting this response because: while I have finally received the money that was owed to me I find it incredible that they claimed to have processed the refund when they had, in fact, done no such thing and only actually did so after I re-opened my complaint with the Revdex.comThat this process has taken about months to "resolve" leaves me more than dissatisfiedI appreciate the increased coupon value credited to me from Expedia, but they have been clearly dishonest and misleading throughout the entire process and have in this case (and seemingly in many others if you read reviews) tried to avoid honoring the rules of their offer by frustrating the customer so much that they drop the issue and give up
However, I really appreciate the Revdex.com's help with the issue and their efforts to resolve itSo thank you! Sincerely,*** ***

August 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on February 3, 2015, Ms*** booked an Expedia Vacation Package which included flights, hotel and travel insuranceTravel was scheduled from June 6, 2015, through June 11,
On June 1, 2015, Ms*** contacted our office and canceled her flight, leaving her with an airline credit equal to the value of her ticketOne June 17, 2015, Ms*** booked a new flight using her airline credit and was charged an airline imposed $re-booking fee
Ms*** was expecting a refund of the $re-booking fee because she had purchased travel insuranceMs*** stated as of July 16, 2015, she had not yet received her refundShe also stated that the terms and conditions of the travel insurance were not clear to her and expressed dissatisfaction with the level of customer service received
We are truly sorry for any lack of service that Ms*** received while trying to resolve her situationIt is never Expedia's intent to mislead or to inconvenience our clients, and we are sorry if she feels we have done soOn July 16, 2015, we processed a refund of $to Ms*** original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refunds
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

August 18,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #:
***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund on August 10, 2016; we received your Revdex.com complaint
Our records reflect on July 14, 2015, the customer self-booked a one-way flight reservationTravel was with United Airlines flights were operated by American Airlines, departing August 6, 2016, from San Diego, California to Miami, FloridaThe customer is stating they have contacted Expedia several times wanting to use their flight credit; however the customer has not been able to rebook the new flight
Upon further researching this matter, we can confirm on September 11, 2015, the customer contacted Expedia wanting to use the flight credit with United AirlinesWhile Expedia searched for the new flight dates, the customer call was dropped Expedia was unable to contact the customer back
On July 7, 2016, the customer contacted Expedia wanting to use the flight credit the customer wanted the new dates for November 10, to November 12, Expedia advised the customer the flight credit was about to expire and United Airlines would need to contactedExpedia contacted United Airlines; they advised they would assist the customer rebook the flight creditExpedia transferred the customer directly to United Airlines
After reviewing the customer’s account the flight credit with United Airlines has expiredExpedia contacted United Airlines on the customer’s behalf; they advised the flight credit has expiredUnited Airlines confirmed that on July 7, 2016, they advised Expedia they would assist the customer; however the customer needed to speak to them directlyUnited Airlines confirmed Expedia did transfer the customer directly to them; however the customer was no longer on the line
United Airlines advised the customer did not contact them back to use the flight credit
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers United Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryWe hope the customer understand Expedia cannot honor the refund request as we are not the merchant of record
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

October 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr*** ***Expedia, Incis once again responding to the consumer complaint from *** *** (***) regarding a refund requestAs previously stated, *** *** was fully refunded the amount he paid using his cardWe are unable to provide credit additional points besides de Expedia points that were returned to him after the hotel approved a partial refund*** *** now claims Expedia is hiding the fact that the room booked was a smoking roomWe would like to make it clear to *** *** if he at any time has any doubts he can call and discuss his bookingThe type of room and accommodations are visible and available to all customers. *** *** was also provided with an email confirmation and had approximately days from the date he booked to review his itinerary and/or make any changes without charge*** *** did not contact us within the refundable period and upon arrival at the hotel was assigned the room type that was booked*** *** has provided screenshots showing the portion of the room description which mentions the room type is smokingWe gladly accepted *** ***’s comment as feedback and will also close his Expedia account as he requestedExpedia has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfactionWe have once again determined no refund will be provided to *** ***At this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A*** Tier Customer Service

Complaint: ***
I am rejecting this response because: They are not telling the truth. January 13, 2017 RE: Itinerary# *** Dear Ms***, My experience with Expedia was horrendous! From the response from Expedia to the Revdex.com, Expedia is NOT disheartened at all! On the phone they admitted that they had made a mistake on the airline ticketsI had my phone on speaker and everyone heard itI will go into detail below, addressing each of their statements by paragraph and attaching exhibits. Expedia is correct: I purchased the tickets on August 3, not August 7th as I previously stated(Itinerary number *** pages 1-attached) This was for round trip tickets to Maui with Hawaiian Airlines from Seattle to Maui on November returning December 1, 2017, with flight insurance with AON for passengers *** and *** ***, as well as a midsized SUV with Thrifty for days for pick up on November 25, 2017, and car rental insurance for *** ***The total cost was $1,685.60: round trip tickets at $each and the SUV rental for $which totals the $1,685.60. Our friends which we were meeting in Hawaii informed us that the SUV we had rented was not large enoughTherefore on August 7, I logged on to Expedia and cancelled the SUV with Thrifty with a refund for the $Still with Expedia, I then proceeded to book a larger Premium SUV with Budget with insurance for days, with pick up on November 25, at a total cost of $(pages 5, attached) On November 20, my husband *** (who goes by ***) was informed that his father was starting radiation and chemotherapy on November 26th and he wanted to be home with his fatherOn November 20, at 10:a.mI called Expedia to change my husband’s flight home; I was on the phone with them for MINUTES! (page attached) They did inform me of the $change fee, plus any difference in airfareHowever, the airfare had actually dropped, NOT gone up., and yet Expedia refused to honor the lower price for the ticketThey also informed me that if I could prove it was for medical reasons that I could contact their insurance carrier to get reimbursedI did not and do not expect Expedia to refund the $change feeI fully understand that I need to go through their insurance carrier and file a claim for thatThey kept apologizing that it was taking so long to change my husband’s return flightAT NO TIME DID I CANCEL HIS OUTBOUND FLIGHT! They informed me that they had to cancel the round trip ticket and book separate 1-way ticketsFor all of my wasted time Expedia DID offer me a $credit towards a hotel in the future that we will NEVER use! They said that they would email me another itinerary which they NEVER DID! If I DID request to cancel the outbound flight, why is there no record of that or no refund!?! Had they sent me the revised itinerary as they said they would do, I would have noticed that they did not reinstate *** outbound flight. Again, I did not and do not expect them to refund the $change feeI fully understand that I need to go through their insurance carrier and file a claim On November 25, we arrived at the airport in plenty of time so we stopped and had coffeeWe then proceeded to Hawaiian Airlines to check inHawaiian Airlines said that Expedia cancelled *** ticket! AT NO TIME DID I CANCEL HIS OUTBOUND FLIGHT! Expedia informed us that they could see that Expedia had put *** ticket on hold but they could NOT help us and that we needed to call ExpediaAs you can see we called Expedia at 8:a.m(see page of exhibit: phone record of call) Expedia informed us that they had made a mistake and they did not know why *** outgoing flight was not reinstatedThey apologized and put us on holdOur flight was supposed to leave at 10:a.m(boarding at 9:30) but we were on the phone with Expedia for minutes! (page attached) Once again, Expedia’s delays were horrendous! They kept putting us on hold, got back on the phone with us and repeatedly apologizedDuring this time we had asked Hawaiian Airlines if they had any tickets left on the flight and they informed us that they had tickets leftFinally, the Expedia rep got back on the phone, apologized again and said they had a solution: they were going to put my husband on a different airline on a different flight which would arrive hours after I did! I explained to Expedia that this did not work because he is and has been a type diabetic since 1977; he is years old and wears an insulin pumpI am his caretaker! I have attached photos of *** with his insulin pump attached, his medical ID bracelet and his Glucogun that I carry for *** medical emergencies (when he is in a diabetic coma he cannot inject himself since he is in a coma)I have also attached a photo of the prescription for his Glucogun(see photos pages & attached) At this point we were in jeopardy of missing our flight and Expedia putting *** on a different plane was NOT an option; so we once again asked Hawaiian Airlines if they had any seat leftThey said that they did have a seat left on the planeI informed the Expedia rep that Hawaiian Airlines had a ticket left and asked Expedia if they could just put *** on the same flight as meThey explained that they did not have access to that ticket but they would reimburse me if I purchased that very ticketWe proceeded to purchase a NEW/ADDITIONAL ticket and Expedia said I would be reimbursed for the cost of that ticket! (page - see attached) The Hawaiian Airlines Rep gave us VIP status to get through security quickly and we barely made it on our flightWe DID NOT get to sit next to each other or even close by, which forced me to continually have to get up during the flight to check on him, give him food and check his blood sugarsThis made for a terrible flight, not to mention the undue stress of working with Expedia in getting ticketed! Expedia did attempt to contact me immediately after I hung up, but we were in such a hurry to catch our flight that we did not have the time to talk to them nor did we want toWe had our tickets and a plane to catch We do not possess a ticket or receipt for the additional ticket since it was done on the spot, however we do have our credit card statement that reflect the extra ticket for the price of $It did not hit our credit card until November 27th When we arrived in Hawaii we went to pick up our rental car at Budget that we also booked through ExpediaThey informed us that we DID NOT HAVE ANY insurance coverage even though I had the paperwork from Expedia stating that I pre-paid for insuranceIn the letter to the Revdex.com from Expedia they state that we needed to show Budget proof of insuranceWe did show them our receipt that clearly states we paid for the insurance(page attached) Budget stated that they had no idea what insurance we paid Expedia for and that Budget had no partnership with Expedia pertaining to insuranceThey informed me that I needed to call Expedia! That was the LAST thing we wanted to do at that timeEvery time we call Expedia we are on the phone with them for more than an hourSo, we paid an additional $for Budget’s insurance plan that covered the vehicle only, not other vehicles or persons! (Page see attached) We do not have proof of the date that *** father was starting radiation and chemotherapy, however he did not make it and passed away on December 28, His obituary can also be found online in the Seattle Times online at *** *** ***(see attachment page 13) For all of the headaches, out-of-pocket expenses and misery we endured through this whole experience, we are requesting a refund of $for the additional car rental insurance and a refund of $for *** entire round trip airline ticketThe total refund we are seeking is $1,026.23. Thank you for your consideration in resolving these issues

June 20,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret that his travel hotel stay was not to his satisfactionIt is never Expedia's intent to mislead or to inconvenience our clients, and we are sorry that Mr*** feels we have done so
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

May 10,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting that Expedia change the flightOn May 1, 2017, we received receipt of the Revdex.com complaint
Our records reflect on April 20, 2017, the customer self-booked a package reservation for *** ***, *** *** and *** ***Travel is on JetBlue Airlines, departing September 24, 2017, from New York to Cancun, Mexico; and returning on September 30, 2017, from Cancun, Mexico to New YorkThe package includes a hotel stay at the Fiesta Americana Condes Cancun All Inclusive and includes a roundtrip shuttle in Cancun, Mexico, via itinerary number ***The customer is stating they contacted Expedia to change the flight; however Expedia will not change the flight
Upon further researching this matter, we can confirm on April 30, 2017, the customer contacted Expedia to change the routing from Cancun, Mexico to Orlando, FloridaThe hotel and shuttle were canceled per the customer’s request as it was outside the cancellation policy and was refunded back on to the original form of payment
In reviewing the airline policy, the tickets are nonrefundable and no changes are allowed due to the fare type that the customer purchased
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies
JetBlue Airlines is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not ExpediaWe must adhere to the airline’s policies
The flight is active for travel for September 24, 2017; if the customer does not use the tickets the airline will consider them as a lost value
We hope the customer understands Expedia cannot honor the request to change or refund for the flight reservation
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our
company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation.
Upon further research, we are unable to locate an itinerary number related to Ms*** complaintWe respectfully request that Ms*** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms***’s concerns
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Corporate Customer Service

Complaint: ***I am rejecting this response because: the cancellation of the flight was due to the inclement weather and the Air Traffic Controlers not allowing the pilots to fly I contacted the *** because my reservations was with them I did not know that Expedia was involved with this until my credit card bill came and I researched the number attached Again if I was personally responsible for the cancellation I would not expect a refund but since it was out of my control and the entire East Coast was not letting any planes fly out or in from the MIDWEST I feel that I should get a refund for the amount I was charged.Sincerely,*** ***

From: *** *** To: Complaints Subject: *** complaint The business has put the money backWhen I called to let them know they were extremely rude with me and wanted me to rebook with themOnce again all they want to do is make sales not try and help customers
I’m glad they gave me my money back so I never have to deal with them againThank you for your time