Expedia Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and am providing the itinerary # ***The email address used ***Additionally, the itinerary number listed is the one in which was scheduled to the wrong airportThe corrected itinerary # was ***.Sincerely, *** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** ** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

February 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a recent reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

January 5,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue
from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting a refundOn December 26, 2016, we received receipt of the Revdex.com complaint
Our records reflect on January 11, 2016, the customer self-booked a flight reservation for *** *** and *** *** ***Travel was on China Southern Airlines, departing April 20, 2016, from Salt Lake City, Utah to Guangzhou, China; returning on May 2, 2016, from Bangkok, China to Salt Lake City, Utah with Alaska Airlines, via itinerary number ***The customer is stating due to an airline schedule change the customer contacted Expedia to change the flight and that Expedia advised the customer that the new flight was booked; however the customer is stating that the new flight was canceled
Upon further researching this matter, we can confirm on February 25, 2016, the airline sent a notification of an airline schedule changeAn automated email was sent to the customerExpedia can confirm there were two more additional airline schedule changes, one on March 29, 2016, and on April 13, The customer was sent an automated email for each airline schedule change
On April 13, 2016, the customer contacted Expedia regarding the airline schedule changeExpedia contacted China Southern Airlines; they advised there were no other flight options for the customerThe airline advised the only option was to authorize the cancellation and for Expedia to submit the refundExpedia advised the customer, the customer understood
In reviewing the customer’s account on April 19, 2016, the tickets were refundedThe airline refunded back onto the customer’s original form of paymentThe timeframe for the refund form the airline is up to 8-weeks; which is a slandered for all airlines
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers
China Southern Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
We hope the customer understands Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Expedia cannot honor the request for the refund and considers this matter as closed and will no longer address this matter any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***
I am rejecting this response because: The files are attached on the changes that were made before and afterwards
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Itinerary *** and email address ***@gmail.comSincerely,*** ***

Complaint: ***I am rejecting this response because: I am requesting at least a partial refund for the hotel portionI understand that the flights and the van transfer would not be refundable and as there were no issues with that portion of the tripThe hotel from start to finish was not represented by expedia nor portrayed by expedia in the correct wayThe hotel stay was horrible in every aspect and we DID try to contact Expedia on several occasions while we were in Punta Cana as well as when we got backI was placed on hold several times and transferred all over the place until eventually I was hung up on and had to call back! $is not a reasonable refund for all of what I had to go through! I am not asking for my flights or van transferI am just wanting for Expedia to step up and do the right thing and refund me my hotel portion which was not shown on the website the way it really was! It is advertisement to tell a customer that they are getting a free sauna island tour and then when I get there have to sit through a time share which was NEVER mentioned not once when bookingMy days on vacation were spent running around on the phone with managers, expedia, and others trying to resolve this issueMy vacation was ruined! I am extremely upset about this and would like for Expedia to remedy the situationSincerely,*** ***

May 30,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request on a cancelled booking.
Regrettably, the customer did not provide an itinerary number for the travel referenced and a search of her name and email address do not provide an itinerary that matches the information she has provided.
We would request that the customer respond and provide the itinerary, from her travel reservation, so that we may research the issue she has addressed and provide a response. If she has already resolved this matter with a phone representative, she can consider the case closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

June 24, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com ***) regarding a refund request. We understand the customer is requesting Expedia to book replacement flights for one of the four travelers in the reservation at no additional cost. On June 22, 2015, we attempted to contact the complainant but were unable to reach her. We were able to acknowledge receipt of the complaint with the customer’s husband and traveler, *** ***.Our records can confirm on February 7, 2015, the customer or an authorized user on the account self-booked a flight reservation with *** *** for travel on July 2, 2015, from New York, NY to Chennai, India with a connection in Abu Dhabi and Mumbai; returning on July 25, 2015, in itinerary number ***. The original flight confirmation code was *** with *** *** operated by *** ***. We can confirm between the dates of May through May 30, 2015, we were in frequent discussion with the customer regarding a request for a refund. On June 18, 2015, we confirmed the customer’s flight was canceled by *** *** as the route was no longer operated by the carrier, and a full refund was approved by the airline. On June 22, 2015, we contacted *** *** to discuss the current status of the ticket/refund and were advised that a refund was documented by the airline as of June 18, 2015. The time that it takes for the refund to post to the customer’s account depends on how quickly the credit card company processes refunds. The general timeframe for an airline refund to complete can range up from to business days. As such, no additional action or compensation is due. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Millicent F*Tier Customer Service

Complaint: ***This company was contacted several times about the incorrect reservation made on by the company reprsentiveI would like my money back or credited to my card simply because I didn't get adequate accommodation from Expedia,they're representive didn't book my vacation resort to my standard.
I am rejecting this response because:Sincerely,*** ***

June 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Hotwire Case O-*** Dear Revdex.com, Thank you for taking the time to contact Hotwire regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionHotwire, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youHotwire is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting Ms*** please provide an itinerary number and the email address used to make the hotel reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Hotwire will be able to assist him furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa *** Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I need to correct one thingI called their customer service , waited for minutes and then decided to send an emailI am their +gold customer, and they are supposed to have their +gold agents handle my requestsInstead, they replied to my message a month later.
Thank you for the refund
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
Expedia continues to lie about the "refund"
In the first place, I booked the roundtrip airport transfers as instructed by Expedia representative at midnight on March 4thThe cost for the transfers was $Expedia sent me an email saying they were refunding me for the $52, not $dollars per Expedia's responseExpedia continues to say that they "refunded" me for the booked transfers (Itinerary #***) when what they did is a different storyThey only "email" me saying I was being refunded; however, Expedia did not "refund" anythingWhat they did is, they did NOT REQUEST payment from Amex, which in turns, voids the transaction with the vendor/provider of services (in this case airport transfer)So, if the provider of the service DOES NOT GET PAID (by Expedia who I "booked" through), then it is obvious that the vendor will CANCEL the services to be providedThis seems to me like a very deliberate/sneaky thing done by Expedia to lead me to believe they were paying for my airport transfers, when they just never paid the vendor and didn't care that my husband and I were left without a transfer back to the airport and to have to figure it last minute in CancunThey figured, we will have no other choice but to pay for our own transfer and probably thought it is too much of a hassle to pursue a refund from themYes, IT IS A REAL HASSLE!!! hours and counting!!! But this is a matter of principle! Expedia needs to be held accountable for their sneaky ways/actions and horrendous and lying custom service personnel. Also, they do not mention that on March 8th/2016, I made an international phone call from the hotel in Cancun because of the cancellation of the transfersAs I mentioned in my original complaint, the Expedia representative DID confirm to me that day the transfer had been cancelled, but did not give a reason WHY! He then agreed to my request to have Expedia refund me for the cost of the transfer that I told him I needed to book with the vendor directly at the hotel as I had no computer to book through ExpediaHe agreed to a refund with proof of a receipt (emailed together with phone call cost which was "approved" to be refunded by supervisor "Michelle" on March 10th over the phone). If Expedia would actually care about investigating my complaint, they should know that.
And when I say lying personnel, I'm NOT lyingAs I said, I spoke with "Michelle" on March 10th about this whole experience and she promised me she will refund the airport transfer cost $AND the cost of the phone call $if I emailed her the receiptsThen she told me to email them to expedia.com; which I fell for because EXPEDIA.COM is NOT an email address!! After about minutes trying to get an actual email address from a customer service representative (who did not know the customer service email) to send the receipts, I'm still waiting to hear from "Michelle" (if that's her real name) regarding my refund.
So, I would like Expedia to explain that!*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

January 15, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flightWe understand *** *** is asking for a refund.Our records show on July 2, *** *** or an authorized user purchased a roundtrip flight for one passenger with Santa Barbara Airlines for travel from Caracas to Miami on December 2, 2017, returning January 20, The purchase was made with Santa Barbara Airlines, through the Expedia.com websiteSanta Barbara Airlines collected $for the ticket. On October 24, the Santa Barbara Airlines had a schedule change which changed the flight time of the outbound flight by six and a half hours and the return flight by fours and a half hoursWe sent an email to the email address on file for this purpose to advise of the changes.Our records indicate that *** *** contacted us on November 30, and requested a refund of the flights due to the changesAt that time we started contacting Santa Barbara Airlines for permission to process a refund of the flightsAlthough we attempted to obtain the refund waiver again on December 2, 2017, December 6, and December 19, 2017, we had not received a response regarding our request.We have revisited the refund request and are glad to advise that we are able to process the refund of the flight in the amount of $The time it takes to see the refund post to the credit card statement of the original form of payment from which the purchase was made, varies based on the processing time of the credit card company. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Denise H***Corporate Customer Service

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I disagree with the response, her information is incorrect The package hotel is a free cancellation which has nothing to do with the Travel Protection When I called to cancel the hotel I was advised that and that the Travel Protection was NOT 100% refund as stated on Expedia website at the checkout This is advertisement Again giving me Delta airline credit and cover the $charge for the fare change is not 100% refund As stated in my complaint Expedia states 100% Refund and I did not get that
Thank you
*** ***

September 20,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia.ca is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car reservation. We understand *** *** is requesting a copy of the itemized bill and a refundOn September 14, 2016, we received receipt of the Revdex.com complaint
Our records reflect on February 21, 2016, the customer self-booked a car rental with Enterprise in IrelandPick-date August 24, 2016, drop-off date August 29, The customer is stating they were unaware of the fee for dropping off the rental at a different locationThe customer is stating they were overcharged for an additional driver and GPS
Upon further researching this matter, we can confirm on September 13, 2016, the customer contacted Expedia advising they were overcharged for an additional driver and GPSExpedia contacted the vendor; however they were unavailableExpedia advised the customer we would contact them once Expedia contacted Enterprise
In reviewing the customer account, the customer pickthe car rental in Dublin, Ireland and dropped-off in Ennis, IrelandThe customer’s itinerary does state: Geographical restrictions may apply, even for rental contracts that feature unlimited mileageSome car rental companies do not allow you to take their vehicles across certain domestic or international borders, or may apply an additional charge to do so
The customer’s itinerary does state: the rental company will charge $per day for additional drivers On September 19, 2016, Expedia requested Enterprise to provide a copy of the customer’s receipt to the customer
Since the customer requested the additional driver and the GPSThe customer was advised of the additional charge for dropping off the rental at different locationsExpedia cannot honor the request for the refund
Expedia considers this matter as closed and will no longer address this matter any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was only offered cancellationIf this is the resolution, I guess
Sincerely,
*** ***

October 9,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service