Expedia Inc

Complaint: ***I am rejecting this response because: Itinerary *** and email address ***@gmail.comSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and am providing the itinerary # ***The email address used ***Additionally, the itinerary number listed is the one in which was scheduled to the wrong airportThe corrected itinerary # was ***.Sincerely, *** ***

February 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a recent reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting the customer please provide an itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,The hotel has sent updated information for *** ***The hotel advised that due to a system issue at the hotel; they were unaware that the customer had coupons on the reservation for the spa while at the hotel. The hotel advised that they will offer the customer a future complimentary stay at the Finest Playa MujeresThe hotel will offer an upgrade from the original room type and that the offer is valid for yearThe complimentary stay is not valid during Christmas and New Year’s or for certain suite categoriesThe customer must contact the hotel at least day prior to the arrival to book the reservation. We hope the customer understands Expedia cannot honor the request for the refund.We thank you for allowing us to address this matter further.Sincerely,Delia K***Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received that information that they were refunding meI appreciate it.
Sincerely, *** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** ** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because: I still do not feel that this issue has been resolved for one *** may say that they issued a check for the flight but we have yet to see this check This also does not give us closure when we are stuck with a phone bill that we feel was the fault of both Expedia and *** we were just trying to enjoy our vacation This is still and issue that I believe should be worked out between the two until we can get some kind of resolution to this matter, which would be a refund of this money to pay for the phone bill Sincerely,*** *** ***

Complaint: ***I am rejecting this response because: I am requesting at least a partial refund for the hotel portionI understand that the flights and the van transfer would not be refundable and as there were no issues with that portion of the tripThe hotel from start to finish was not represented by expedia nor portrayed by expedia in the correct wayThe hotel stay was horrible in every aspect and we DID try to contact Expedia on several occasions while we were in Punta Cana as well as when we got backI was placed on hold several times and transferred all over the place until eventually I was hung up on and had to call back! $is not a reasonable refund for all of what I had to go through! I am not asking for my flights or van transferI am just wanting for Expedia to step up and do the right thing and refund me my hotel portion which was not shown on the website the way it really was! It is advertisement to tell a customer that they are getting a free sauna island tour and then when I get there have to sit through a time share which was NEVER mentioned not once when bookingMy days on vacation were spent running around on the phone with managers, expedia, and others trying to resolve this issueMy vacation was ruined! I am extremely upset about this and would like for Expedia to remedy the situationSincerely,*** ***

Complaint: ***This company was contacted several times about the incorrect reservation made on by the company reprsentiveI would like my money back or credited to my card simply because I didn't get adequate accommodation from Expedia,they're representive didn't book my vacation resort to my standard.
I am rejecting this response because:Sincerely,*** ***

Complaint: ***
Expedia has not offered a resolution yetThey just asked for more timeIt is unclear how much longer they would need - they have not made that clear
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Although Expedia seems sincere with their apology, unfortunately, Expedia still misrepresented their listed hotels and the accompanying hotel reviews Due diligence is required on Expedias behalf and must bear the financial responsibility for misrepresenting or letting the hotels misrepresent on Expedia.com Therefore, Expedia must refund me in full
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was only offered cancellationIf this is the resolution, I guess
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Expedia continues to lie about the "refund"
In the first place, I booked the roundtrip airport transfers as instructed by Expedia representative at midnight on March 4thThe cost for the transfers was $Expedia sent me an email saying they were refunding me for the $52, not $dollars per Expedia's responseExpedia continues to say that they "refunded" me for the booked transfers (Itinerary #***) when what they did is a different storyThey only "email" me saying I was being refunded; however, Expedia did not "refund" anythingWhat they did is, they did NOT REQUEST payment from Amex, which in turns, voids the transaction with the vendor/provider of services (in this case airport transfer)So, if the provider of the service DOES NOT GET PAID (by Expedia who I "booked" through), then it is obvious that the vendor will CANCEL the services to be providedThis seems to me like a very deliberate/sneaky thing done by Expedia to lead me to believe they were paying for my airport transfers, when they just never paid the vendor and didn't care that my husband and I were left without a transfer back to the airport and to have to figure it last minute in CancunThey figured, we will have no other choice but to pay for our own transfer and probably thought it is too much of a hassle to pursue a refund from themYes, IT IS A REAL HASSLE!!! hours and counting!!! But this is a matter of principle! Expedia needs to be held accountable for their sneaky ways/actions and horrendous and lying custom service personnel. Also, they do not mention that on March 8th/2016, I made an international phone call from the hotel in Cancun because of the cancellation of the transfersAs I mentioned in my original complaint, the Expedia representative DID confirm to me that day the transfer had been cancelled, but did not give a reason WHY! He then agreed to my request to have Expedia refund me for the cost of the transfer that I told him I needed to book with the vendor directly at the hotel as I had no computer to book through ExpediaHe agreed to a refund with proof of a receipt (emailed together with phone call cost which was "approved" to be refunded by supervisor "Michelle" on March 10th over the phone). If Expedia would actually care about investigating my complaint, they should know that.
And when I say lying personnel, I'm NOT lyingAs I said, I spoke with "Michelle" on March 10th about this whole experience and she promised me she will refund the airport transfer cost $AND the cost of the phone call $if I emailed her the receiptsThen she told me to email them to expedia.com; which I fell for because EXPEDIA.COM is NOT an email address!! After about minutes trying to get an actual email address from a customer service representative (who did not know the customer service email) to send the receipts, I'm still waiting to hear from "Michelle" (if that's her real name) regarding my refund.
So, I would like Expedia to explain that!*** ***

July 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding a car rental reservation
Our records indicate that Mr*** booked a car rental reservation using Expedia’s website, itinerary ***The reservation was with ** *** ***, for a pick up on June 22, 2015, at 8:AM from *** * *** *** * * ***, Ontario, CA 91764, and drop off on June 26, 2015, at 8:AM at the same locationMr*** states the mileage details on the car rental booking are misleading and is requesting that they are modified
We have verified that Mr*** contacted Expedia on June 22, 2015, regarding this matterThe assisting representatives verified that the following mileage information was provided in the reservation’s rules and regulations:
** *** *** UNLIMITED RATES ARE FOR AIRPORT ARRIVALS ONLYLOCAL RENTERS RECEIVE FREE MILES PER DAY AND MUST PROVIDE PROOF OF INSURANCE
We regret Mr*** experience was not as we would have hoped, and any subsequent inconvenience causedExpedia welcomes customer feedback in our ongoing effort to improve upon the customer experience
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

April 28, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr***We regret to hear that he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a refundOn April 15, 2017, Expedia processed a full refund in the amount of $back to the customer’s original form of payment ( Visa card ending XXXX-***)However, if the customer has not received his refund, we request that Mr*** please provide a copy of his itemized credit card statement for the month of April and May reflecting that no refund was receivedThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

May 13, 2015 Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from one of our customers. We appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding an airline schedule change. We understand Ms*** is stating she encountered difficulty resolving the airline schedule change. On May 12, 2015, we contacted Ms*** to acknowledge receipt of her Revdex.com complaint. Our records indicate on April 2, 2015, the customer or an authorized user in the account self-booked a flight reservation for *** ***s, on the Expedia website. Travel is with *** *** departing August 3, 2015, from Miami, FL to Beirut, Lebanon with a connection in Doha, Qatar, and returning on August 11, 2015, on itinerary number ***. On April 22, 2015, we received notification from *** *** of a schedule change affecting the existing flights. We attempted to call Ms*** to discuss these changes; however, the voicemail system would not allow us to leave a message. An email was sent to Ms*** with a request she contact us and a telephone number with our hours of operation were provided. In researching further, we have verified this issue has been resolved since April 30, 2015; we were able to confirm the flights with Ms*** and provided a revised itinerary by email. We regret Ms***’s experience was not as we would have hoped, and any subsequent inconvenience causedWhen our customers contact us for assistance, it normally involves us contacting the vendor of the reservation to resolveWe keep the customer on the phone while we call outThis process can result in the call being disconnectedThe customer’s comment regarding the high volume of disconnections will be forward to the appropriate department for review. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,*** ***Tier Customer Service

January 15, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flightWe understand *** *** is asking for a refund.Our records show on July 2, *** *** or an authorized user purchased a roundtrip flight for one passenger with Santa Barbara Airlines for travel from Caracas to Miami on December 2, 2017, returning January 20, The purchase was made with Santa Barbara Airlines, through the Expedia.com websiteSanta Barbara Airlines collected $for the ticket. On October 24, the Santa Barbara Airlines had a schedule change which changed the flight time of the outbound flight by six and a half hours and the return flight by fours and a half hoursWe sent an email to the email address on file for this purpose to advise of the changes.Our records indicate that *** *** contacted us on November 30, and requested a refund of the flights due to the changesAt that time we started contacting Santa Barbara Airlines for permission to process a refund of the flightsAlthough we attempted to obtain the refund waiver again on December 2, 2017, December 6, and December 19, 2017, we had not received a response regarding our request.We have revisited the refund request and are glad to advise that we are able to process the refund of the flight in the amount of $The time it takes to see the refund post to the credit card statement of the original form of payment from which the purchase was made, varies based on the processing time of the credit card company. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Denise H***Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

August 17, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service