Expedia Inc

June 24, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com ***) regarding a refund request. We understand the customer is requesting Expedia to book replacement flights for one of the four travelers in the reservation at no additional cost. On June 22, 2015, we attempted to contact the complainant but were unable to reach her. We were able to acknowledge receipt of the complaint with the customer’s husband and traveler, *** ***.Our records can confirm on February 7, 2015, the customer or an authorized user on the account self-booked a flight reservation with *** *** for travel on July 2, 2015, from New York, NY to Chennai, India with a connection in Abu Dhabi and Mumbai; returning on July 25, 2015, in itinerary number ***. The original flight confirmation code was *** with *** *** operated by *** ***. We can confirm between the dates of May through May 30, 2015, we were in frequent discussion with the customer regarding a request for a refund. On June 18, 2015, we confirmed the customer’s flight was canceled by *** *** as the route was no longer operated by the carrier, and a full refund was approved by the airline. On June 22, 2015, we contacted *** *** to discuss the current status of the ticket/refund and were advised that a refund was documented by the airline as of June 18, 2015. The time that it takes for the refund to post to the customer’s account depends on how quickly the credit card company processes refunds. The general timeframe for an airline refund to complete can range up from to business days. As such, no additional action or compensation is due. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Millicent F*Tier Customer Service

September 20,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia.ca is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car reservation. We understand *** *** is requesting a copy of the itemized bill and a refundOn September 14, 2016, we received receipt of the Revdex.com complaint
Our records reflect on February 21, 2016, the customer self-booked a car rental with Enterprise in IrelandPick-date August 24, 2016, drop-off date August 29, The customer is stating they were unaware of the fee for dropping off the rental at a different locationThe customer is stating they were overcharged for an additional driver and GPS
Upon further researching this matter, we can confirm on September 13, 2016, the customer contacted Expedia advising they were overcharged for an additional driver and GPSExpedia contacted the vendor; however they were unavailableExpedia advised the customer we would contact them once Expedia contacted Enterprise
In reviewing the customer account, the customer pickthe car rental in Dublin, Ireland and dropped-off in Ennis, IrelandThe customer’s itinerary does state: Geographical restrictions may apply, even for rental contracts that feature unlimited mileageSome car rental companies do not allow you to take their vehicles across certain domestic or international borders, or may apply an additional charge to do so
The customer’s itinerary does state: the rental company will charge $per day for additional drivers On September 19, 2016, Expedia requested Enterprise to provide a copy of the customer’s receipt to the customer
Since the customer requested the additional driver and the GPSThe customer was advised of the additional charge for dropping off the rental at different locationsExpedia cannot honor the request for the refund
Expedia considers this matter as closed and will no longer address this matter any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

March 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms*** *** (Revdex.com Case number ***) regarding a hotel reservation
Our records indicate on February 19, 2016, the customer self-booked a Hotel Collect reservation using the Expedia.com websiteAccommodations were at the Country Inn & Suites By Carlson from February 19, 2016, to February 21, We understand from the complaint, the customer is requesting a refund
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsThe terms and conditions which were agreed to by the customer at the time of booking and are listed on the customer’s itinerary: • Cancellation and Change Policy: Refundable • Cancellations or changes made after 3:PM local hotel time, Friday, February 19, are subject to a hotel fee equal to night(s) plus taxes and feesCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservationAs this particular reservation was a Hotel Collect reservation, no money was charged to the customer by ExpediaExpedia does not charge any cancellation or change fees for our hotels, however the hotel doesOn March 3, 2016, Expedia contacted the hotel directly on behalf of the customer verifying the chargesThe hotel stated the customer was only charged for one night as per the hotel’s terms and agreementsExpedia must abide by the terms and conditions agreed to at the time of booking, and as Expedia received no money from the customer, we are unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for your responseWe have reviewed the documentation/new information provided to further address *** *** concerns
As previously advised, on November 28, 2016, the customer was not charged for any reservationIf the customer is showing a confirmed charged on their billing statement, Expedia request that the customer provide a letter head from the credit card company or bankThe customer can send the information via the Revdex.com link
If there are no confirmed charges on the customer’s account, Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

June 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Hotwire Case O-*** Dear Revdex.com, Thank you for taking the time to contact Hotwire regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionHotwire, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youHotwire is responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a hotel reservationThe information provided in the customer’s comment was not linked to an account or itineraryAt this time we are requesting Ms*** please provide an itinerary number and the email address used to make the hotel reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Hotwire will be able to assist him furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa *** Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

April 13,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Mr*** *** (Revdex.com case number ***) regarding a package reservation
Our records indicate that on March 26, 2016, Mr*** attempted to create a package reservation multiple times; however, he did not complete anyMr*** states in his complaint that he was encountering a price increase for the selected package during his booking process
We apologize that the lower price that Mr*** attempted to purchase his selected package for became unavailable. We understand that this situation can be very frustrating, and we’re sorry that he was inconvenienced. Like all online travel companies, Expedia works from live inventory. This means that all travel agencies and the vendors themselves book from the same inventory pool. Occasionally, more than one customer may be searching for the same flights/hotel on any number of websitesOnce a flight/hotel is purchased, the vendor updates their inventory and this may make the product unavailable for others to purchase for the same lower price
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersRegrettably, we are unable to guarantee a price until a purchase has been completed and paid for in full
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Lidiya N***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I do wish that Expedia took further actions on verifying "estimated" distance for accuracy Because when anyone see estimated distance from one place to another, we use common sense (that means driving or walking) however, calculating ocean instead of land for distance is not accurate, with the fact that customers will not swim from one place to another)
I believe that it is Expedia's responsibility to put ONLY accurate information on their website to avoid miscommunication with their customers I would greatly appreciate their cooperation and assistance to minimize misleading information of any form on their website
I do appreciate the full refund and hope to continue relationship with Expedia when their website has improvements.
Sincerely, *** ***

October 9,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I disagree with the response, her information is incorrect The package hotel is a free cancellation which has nothing to do with the Travel Protection When I called to cancel the hotel I was advised that and that the Travel Protection was NOT 100% refund as stated on Expedia website at the checkout This is advertisement Again giving me Delta airline credit and cover the $charge for the fare change is not 100% refund As stated in my complaint Expedia states 100% Refund and I did not get that
Thank you
*** ***

Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** * *** regarding Revdex.com complaint # *** regarding a refund request
Our records reflect the customer contacted Expedia and an agent assisted in booking package reservations for four guests with flights and all-inclusive resort reservations with two guests per room. One member of the party was booked with a flight only reservation in errorThe customer was required to cover the all-inclusive resort fees for the fourth guest upon arrival. The customer is asking for full refund of the resort cost for the fourth member of their party, $767.35.
Expedia regrets the inconvenience this matter caused our customer. It is fair of her to assume the resort charged more for the fourth guest than if their resort fees had been paid as part of a package reservation, at the time of booking. However, the fourth guest would have paid more than just their flight alone, had they been booked correctly by the Expedia agent. So while we wanted to be fair with the customer, Expedia did not agree that we would be able to refund the entire amount of the fourth guest’s resort costs.
Our case notes show this matter was resolved on July 19, when the customer spoke to an Expedia agent who refunded $back to the customer’s original form of payment. The amount of time it takes for the credit to be available in their account depends upon how quickly their bank processes refunds.
Additionally, as a courtesy, we have provided her online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel, either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within her permanent account under ***@comcast.netWe hope Ms*** will allow us the opportunity to improve upon her experience in the future
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because:
I wasn't informed when I bought the ticket that is was "non-refundable" I was also told that I should buy the insurance in which I did buyI told the lady I new to doing this onlineWhat is the point of buying insuranceI ask the lady if I needed to know about anythingShe said no Please listen to the recordedconversation that took place and see where I asked a ton of questionDon't you think if I knew this was non refundable I would've made sure it was for sure and that she was okay to travelI WASN'T INFORMED and SHOULD'VE beenIt's wrong to not tell information to a customerI placed a call telling them she wasn't able to make it due to personal thingsBefore the flight date came upI was told then I would get a full refund back to my bank account in which I didn't.
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I need to correct one thingI called their customer service , waited for minutes and then decided to send an emailI am their +gold customer, and they are supposed to have their +gold agents handle my requestsInstead, they replied to my message a month later.
Thank you for the refund
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
This is not about the refund that Expedia finally credited to my accountIts about the expedia representative bothering me in the dead of the night at 3AMI was called by the representative twiceI went to reception to talk to representative over phone from my sleep and again I was called later by the representative on my cellphone thus being disturbed the entire nightExpedia havent given any explanation about this situationSo I believe the compensation amount I am asking for this aggravation is totally valid
Sincerely,*** ***

November 16,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Expedia Case: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear did Mr*** not accept our response
Mr*** states in his rebuttal that he was charged an additional fee of $for a cleaning fee that the property imposedHe also expressed that the advertisement that he viewed on our website is not representative of what he experienced after check inMr*** is requesting a payout of $after refusing our offer of a $travel couponAt this time we are requesting that Mr*** provide a copy of the receipt that he received reflecting additional charges mentioned in his complaintPlease review the following terms and conditions that applied at the time of booking:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority
In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages
Please understand that Expedia is not unsympathetic to Mr***’s situation, however; we see no errors by Expedia regarding this booking
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because: I have already followed this method for my refund and it has not worked I demand an immediate refund for these charges, as Expedia over and over states htat they are awaiting confirmation from Hartz regarding the rates, but for some reason never recieves them.Sincerely,*** ***

September 15,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a refund request. We understand Mr*** is requesting a refund of a package hotel and flight reservation due to errors experienced during the booking processOn September 14, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint and gather more information
Our records indicate on August 4, Mr*** accessed Expedia.com online and attempted to book a package vacation with flights and a hotel from Los Angeles, California to Kihei, Hawaii, departing on August 6, and returning August 13, 2015. The inline booking returned an error message and the customer believed the reservation had not been made. He later discovered the vacation had booked under Itinerary *** and his credit card had been charged $4,656.39. He contacted Expedia to request a refund and an Expedia agent was able to view the booking path and determine there had been site errors during the booking.
On September 14, a refund in the amount of $was processed back to the customer’s original form of payment. The amount of time it takes for the credit to appear in his account depends upon how quickly his bank processes refunds.
It is never Expedia's intent to inconvenience our clients and we regret the difficulty this situation caused MrTran. We would like to assure him that his business is important to us
As a courtesy, we have provided his online Expedia account under ***@yahoo.com with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within his accountWe hope Mr*** will allow us the opportunity to improve upon his experience in the future
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service