Expedia Inc

August 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time
to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Spandan Patel (Revdex.com ID number ***) regarding flight reservationsPlease accept our apologies in regards to any difficulties or inconveniences that may have occurred during your booking attemptExpedia would like to assure the customer that their business is important to usAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, flights, and airlines of their choice though the actual cost of the airline ticket is charged by the carrier directly, not ExpediaThe Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the availability will changeThe change can occur at any time during the booking process; so it may appear that flights are available however at the time the credit card information is entered, the updates or changes would appearWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

August 31,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the
Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on August 27, 2017, Mr*** booked two itineraries on our websiteThe bookings included travel insuranceWe understand from Mr*** that he canceled both itineraries on August 28, 2017, but has not been refunded for the insurance on them
We have reviewed your account and located the bookings in questionWe confirmed that both itineraries have been voided and the refunds for the airfare are pending from Delta Airlines and China AirlinesWe have also confirmed that refunds for travel insurance have also been processed for bothRefunds like this usually take between 3-business days to post
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Complaint: ***I am rejecting this response because Expedia acknowledged during the call they could helpThat is why we were on the line for one hour and minutesIf your following were cut and dry and never had exceptions, then why did you keep us on the line for so long? Why were we working with you to actively search later flights that day or next day only to be conveniently disconnected? It is not logicalAdditionally, any reputable company understands there are extenuating circumstances to any policyWe called and notified you well before our flight departure time which is why you were trying to help usYour customer service rep was on the line with JetBlue trying to change the flight, which would have only been subject to a change flight feeRather, we were forced to buy new tickets for later that day with a different airline. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I will also state that I signed up to become a a prime member of ExpediaWhen I canceled the reservation I received no cancellation numberAlso my login even as of today does not workIn addition when what doesn't make sense is that Expedia knows when I canceled the reservation because when I called a few days after the voice message said that it was canceled and I would receive my refund soonWhen I called and spoke to the representative she also refused to give me a cancellation # as well.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: the Expedia agent who responded to my complaint 1) did not understand the complaint and 2) offered no satisfactory solution However, I was able to reach an Expedia supervisor on the phone today who was able to 1) to understand my complaint and 2) resolve my complaint to my satisfaction Thus, no further action needs to be done I consider this matter resolved and closed.Sincerely,*** ***

July 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to
address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs*** *** (Revdex.com ID number ***) regarding an activity reservationOur records indicate on June 1, 2017, the customer self-booked an activity reservation through the Expedia.com websiteWe understand from the complaint, the customer is requesting a refund claiming incorrect information on the Expedia websitePlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, airlines and activities and is subject to the rules and restrictions of those providersWe do not own or operate any agencies, and we do not set any refund or cancellation policiesExpedia relies on our vendors to provide up-to-date and accurate information so we may post this information on our website for our valued customersAt the time of booking and located on the customer’s confirmed itinerary which was emailed to the customer, it states: • Location: Dorsoduro, 423, Venice, 30123, ITA Map and directions • Redemption location Accademia di Belle Arti di Venezia Dorsoduro, 423, Venice, 30123, ITA • Redemption instructions Upon arrival at the redemption location, please present your confirmation/voucher or photo ID in exchange for your activityThe meeting point is in front of the white marble Accademia Bridge Arti (Venetian Academy of Fine Arts)This is near the Accademia Bridge and the Accademia vaporetto (water bus) stopYour guide wears a City Wonders branded jacket during the winter and a blue polo shirt during the summer for easy recognitionIn addition there are two telephone numbers for the customer to contact along with maps and instructionsThe customer contacted Expedia requesting a refund due to inaccurate informationExpedia contacted City Wonders Limited and they refused to refundWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been
brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's websiteAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

March 7,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on December 17, 2015, Mr*** booked a Thrifty Car Rental for a trip to San Juan, Puerto Rico from December 31, 2015, through January 8, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representativeMr*** also purchased insurance at a cost of $which was paid to Expedia at the time of bookingThe taxes and fees for the car rental were estimated at $The terms agreed to at the time of booking were as follows;
Includes estimated taxes and feesMay not include mandatory insurance charges required for certain international rentals, which you will pay directly to the rental car companyCar charges are billed at time of rental
Car vendor rules & regulations
Bottom of Form
In some cases no refunds will be given for early drop off, check car vendor rules
Certain conditional charges may apply to your rentalThese charges are not included in the total price shown above
Charges for optional services are not includedThese services can be purchased at time of rental
The car rental company may require a credit card to guarantee this reservationAny changes or cancellation must be made at least hours before your scheduled pitime to avoid penalties
Mr*** stated in his complaint that Thrifty Car Rental did not honor Expedia’s insurance and would not allow them to utilize one of their vehicles unless they purchased insurance from them directlyAccording to Mr***, he ended up paying $for the car rental but, had an agreement with Expedia to pay $
Mr*** is requesting a refund of $from Expedia to cover the additional cost of the car rentalOn January 12, 2016, Expedia issued a refund of $in good faith for the insurance that Mr*** from us during bookingExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review including the final payment screenExpedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by the companies with which we do businessWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

October 7,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

April 5,
Revdex.com
Mid-Western and Central Ohio
Complaint Department
Re: Expedia.ca Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.ca regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionExpedia.ca is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
As we have received *** *** complaint via multiple high visibility channels, such as Public Relations and Social Media and now the Revdex.comHis complaint is being reviewed by the highest level of escalation within Expedia.ca and, as an organization; we will review and provide an appropriate response
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Revdex.com:Per your request I have attached below the email the flights were booked with, as well the confirmation number.Email Flight booked with: ***@gmail.comConfirmation number: *** * *** ***

Complaint: ***
I am rejecting this response because: The response by Expedia is completely unacceptable Regardless if I proceeded making the reservation or not, this is a matter of advertisement and not making right on the pricing adjustment! At no time did I want to cancel my resevation, but rather receive the difference back from with the advertise price was! When I checked out my reservation the base price for the hotel was different than what was advertised on the screen before it- I noticed this after I placed the order and went back to take a screenshot at the request of a customer service rep located in India! They told me I would need to wait days for the adjustment which I found completely unacceptable and am therefore requesting that this adjustment be made made sooner This was simply bait and switch Yes I still check it out but just because I didn't notice that the price was higher than what was advertised doesn't make it my fault ! I have attached proof stating that the hotels base price was $ Expedia now needs to do the ethical- right thing and refund me the trivial difference
Sincerely,
*** ***

August 3,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on July 15, 2015, Mr*** booked a one-night stay at the *** *** *** Airport from August 8, 2015, through August 9, We understand from Mr*** complaint that he was not happy about the amount that he was chargedHe mentioned that the price increased by the time he completed the booking
We regret that Mr*** experience with Expedia was not to his satisfaction; however, please be advised that Expedia uses a real-time reservation database used by travel agents worldwide, listing actual hotel availabilityIn other words, rates are subject to change and are only certain upon purchaseIt is never Expedia's intent to mislead or to cause inconvenience to our clients, and we are sorry that Mr*** feels Expedia has done so
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

July 10,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from Mr*** *** (Revdex.com case number ***) regarding his reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Lidiya N***
Tier Customer Service

February 17,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a
Our records reflect on January 3, Ms*** accessed Expedia.com and self-booked itinerary #*** for flights for two departing from Fort Lauderdale, FL on February 16, to Cancun, Mexico, returning February 19, and a stay at GR Solaris Cancun & Spa - All Inclusive for corresponding dates.
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details, including the vendors terms and conditions, on several pages for your review, including the final payment screen
The hotel Ms*** booked was refundable until February 6, 2017, per the vendor’s stated termsAt the customer’s request, on February 1, Expedia processed the cancellation and refund for the hotel portion of the itinerary.
The flights booked through Jet Blue Airlines provided the following terms during booking:
* Tickets are nonrefundable, nontransferable and name changes are not allowed
Expedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines and does not own or operate any travel services; as such we must abide by and enforce the terms and conditions set forth by the vendors who utilize our booking services
Jet Blue Airlines is the merchant of record for the flight portion of this itinerary, which means they are the billing party and any refund for air reservations would need to come through them. On February 1, Expedia contacted Jet Blue to advocate on behalf of the customer however, due to the rules and restrictions Ms*** agreed to at the time of booking, Jet Blue advised they will not offer a refund for the itinerary.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Corporate Customer Service

June 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs***Expedia, Incis responding to the consumer complaint from Mrs*** *** ( (Revdex.com Case number ***) regarding a hotel reservationOur records indicate on February 10, 2017, the customer self-booked a hotel reservation through the Expedia.com websiteAccommodations were at the Hawthorn Suites By Wyndham Fort Worth/Medical Center from February 18, 2017, to February 20, We understand from the complaint, the customer is requesting a refundPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any refund policiesAs the customer has stated that their bank has already credited their account, Expedia is unable to provide additional assistanceHowever, if or when the bank has removed the dispute, Expedia will need proof from the bank and also the phone records that the customer stated she provided the bankThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***It's unfortunate Expedia will not make an exception to an unusual situation. Like I said before, the casino was more than willing to refund the hotel cost but since it was booked via Expedia, the casino said Expedia would have to provide the refund. The response given from Expedia further supports my decision to never use them again. Sincerely,*** ***

September 14,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a reservation booked on Expedia.com
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service
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