Expedia Inc

Complaint: ***It's unfortunate Expedia will not make an exception to an unusual situation. Like I said before, the casino was more than willing to refund the hotel cost but since it was booked via Expedia, the casino said Expedia would have to provide the refund. The response given from Expedia further supports my decision to never use them again. Sincerely,*** ***

March 7,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on December 17, 2015, Mr*** booked a Thrifty Car Rental for a trip to San Juan, Puerto Rico from December 31, 2015, through January 8, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representativeMr*** also purchased insurance at a cost of $which was paid to Expedia at the time of bookingThe taxes and fees for the car rental were estimated at $The terms agreed to at the time of booking were as follows;
Includes estimated taxes and feesMay not include mandatory insurance charges required for certain international rentals, which you will pay directly to the rental car companyCar charges are billed at time of rental
Car vendor rules & regulations
Bottom of Form
In some cases no refunds will be given for early drop off, check car vendor rules
Certain conditional charges may apply to your rentalThese charges are not included in the total price shown above
Charges for optional services are not includedThese services can be purchased at time of rental
The car rental company may require a credit card to guarantee this reservationAny changes or cancellation must be made at least hours before your scheduled pitime to avoid penalties
Mr*** stated in his complaint that Thrifty Car Rental did not honor Expedia’s insurance and would not allow them to utilize one of their vehicles unless they purchased insurance from them directlyAccording to Mr***, he ended up paying $for the car rental but, had an agreement with Expedia to pay $
Mr*** is requesting a refund of $from Expedia to cover the additional cost of the car rentalOn January 12, 2016, Expedia issued a refund of $in good faith for the insurance that Mr*** from us during bookingExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review including the final payment screenExpedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by the companies with which we do businessWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

Complaint Department
Re: Expedia Case #: O*** **
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
As previously advised, on October 10, On September 16, 2016, the customer contacted Expedia to cancel the package reservation due to Hurricane Matthew. Expedia advised the customer the airline and the hotel did not have any cancellation policies due to the storm at the time the customer contacted Expedia
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersEach vendor has its own specific set of policies and procedures as does each booking purchased
The customer has used the reservationExpedia cannot honor the request for the refund or compensation due to hold time contacting Expedia
Please accept our apologies in regards to the hold times you experienced while attempting to contact our Customer Support departmentExpedia encountered high call volume due to the storm
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Tier Customer Service

April 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr***We regret to hear that he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a Hotel Collect reservationAs stated previously, the customer agreed to the hotel’s terms and conditions which also can be found on the face of his itinerary: • Cancellation and Change Policy: Partially Refundable Reservations are non-refundable on the following dates: June 30, 2017, July 1, 2017, July 2, 2017, July 3, Free cancellation! Deposits are fully refundable if canceled before 11:AM local hotel time, June 26, Room cancellations made after 11:AM local hotel time, June 26, 2017, will not be refunded the deposit amountRoom cancellations made after chewill be charged for the remainder of the room reservation, and the deposit amount for the room will not be refundedThe hotel is a refundable hotel excluding the dates of June 30, 2017, July 1, 2017, July 2, 2017, and July 3, as stated and as seen on the customer’s screenshot which he submitted (which is prior to entering the credit card information during the booking process)As no money was charged to the customer by Expedia, Expedia is unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***
I am rejecting this response because: The response by Expedia is completely unacceptable Regardless if I proceeded making the reservation or not, this is a matter of advertisement and not making right on the pricing adjustment! At no time did I want to cancel my resevation, but rather receive the difference back from with the advertise price was! When I checked out my reservation the base price for the hotel was different than what was advertised on the screen before it- I noticed this after I placed the order and went back to take a screenshot at the request of a customer service rep located in India! They told me I would need to wait days for the adjustment which I found completely unacceptable and am therefore requesting that this adjustment be made made sooner This was simply bait and switch Yes I still check it out but just because I didn't notice that the price was higher than what was advertised doesn't make it my fault ! I have attached proof stating that the hotels base price was $ Expedia now needs to do the ethical- right thing and refund me the trivial difference
Sincerely,
*** ***

June 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs***Expedia, Incis responding to the consumer complaint from Mrs*** *** ( (Revdex.com Case number ***) regarding a hotel reservationOur records indicate on February 10, 2017, the customer self-booked a hotel reservation through the Expedia.com websiteAccommodations were at the Hawthorn Suites By Wyndham Fort Worth/Medical Center from February 18, 2017, to February 20, We understand from the complaint, the customer is requesting a refundPlease note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, and we do not set any refund policiesAs the customer has stated that their bank has already credited their account, Expedia is unable to provide additional assistanceHowever, if or when the bank has removed the dispute, Expedia will need proof from the bank and also the phone records that the customer stated she provided the bankThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***
I am rejecting this response because: Will wait until Expedia receives a correspondent from *** Air as per Expedia's message
Sincerely,
*** ***

April 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs*** *** (Revdex.com case number ***) regarding a package reservationWe regret that the customer’s experience was not as we would have hoped, and any subsequent inconvenience causedExpedia.com uses a real-time reservation database used by travel agents worldwide, listing actual ticket prices, hotel and car availabilityAs airlines fill flights or change fares, the database immediately reflects those changes, which may cause additional booking time as required individual traveler information is neededWe encourage customer feedback in our ongoing effort to improve upon the customer experienceIn addition, Mrs***’s comments will be forwarded to the appropriate department to utilize for further training and improvements in our servicesThe customer’s account was previously provided a $Travel Coupon and a $Travel coupon which may be found in their Expedia accountWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

February 14,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #* ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** **, (Revdex.com case number ***) regarding an airline refund request
Our records reflect on September 12, Mr*** accessed Expedia.com and self-booked Itinerary #*** for a one way flight to depart May 13, from Newark, NJ for Venice, Italy. The airline notified Expedia of a major schedule change and as is the customer’s option, they decided to cancel the reservation on January 12, 2018. We have been attempting to secure their refund from the Air Portugal Airlines.
On February 14, the airline advised they had approved the refund and authorized Expedia to process it in our systemRefunds in the amount of $for the flight and $for the travel protection plan was processed on February 14, 2018. The amount of time it takes for the credit to be available in the customer’s account depends on how quickly their bank processes refunds, typically five to seven business days.
Expedia regrets the inconvenience this matter has caused, however we serve only as a third party booking intermediary and as such, we do not own or operate any travel related services. We must abide by the terms and conditions and decisions of the vendors who utilize our website to offer their travel products. We cannot process refunds without the express approval of the vendor and securing that approval can be a lengthy process at times
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service

March 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Mr*** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
As previously advised, on March 4, 2016, Expedia resubmitted the request to the airline. We will only process a refund should the airline approve the request
On March 6, 2016, Expedia was notified by Korean Air; that Mr***’s ticket can be refunded, due to the schedule change. Mr*** stated that the flight was delayed; however, Korean Air confirmed that the flight was on time and there were no delays. As the original ticket was used, the airline will charge a cancelation fee in the amount of $60.00USD. Only the tax amount will be refunded in the amount of $13.70.
On March 7, 2016, Expedia submitted the refund request to the airline in the amount of $13.70. The refund will be issued by Korean Air; the timeframe can take up to 8-weeks, which is the standard timeframe for all airlines
We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,The hotel has sent updated information for *** ***The hotel advised that due to a system issue at the hotel; they were unaware that the customer had coupons on the reservation for the spa while at the hotel. The hotel advised that they will offer the customer a future complimentary stay at the Finest Playa MujeresThe hotel will offer an upgrade from the original room type and that the offer is valid for yearThe complimentary stay is not valid during Christmas and New Year’s or for certain suite categoriesThe customer must contact the hotel at least day prior to the arrival to book the reservation. We hope the customer understands Expedia cannot honor the request for the refund.We thank you for allowing us to address this matter further.Sincerely,Delia K***Corporate Customer Service

December 3, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from *** *** ***We regret to hear Ms*** did not accept our response and/or resolution offered.As previously advised, per Ms*** Revdex.com complaint we understand that she is still requesting a refund for the reservationPer policy the reservation was refunded to the original form of payment that it was booked with on January 30, Since this is her friends card we advise that she contact her friend and their banking institution as this is where the refund was processed.Our records reflect that on May 7, the customer contacted our social media teamShe requested a refund for the canceled flight reservationAt that time our agent advised that a refund of the reservation minus a $fee was processed to the original form of payment (Ms*** friends credit card)On August 4, the customer again contacted our social media team and was provided documented proof that the refund was processed to the original form of payment (Ms*** friends credit card)Finally on November 2, the customer contacted our social media team and was advised that the refund was processed for the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received that information that they were refunding meI appreciate it.
Sincerely, *** ***

Complaint: ***I am rejecting this response because: I still do not feel that this issue has been resolved for one *** may say that they issued a check for the flight but we have yet to see this check This also does not give us closure when we are stuck with a phone bill that we feel was the fault of both Expedia and *** we were just trying to enjoy our vacation This is still and issue that I believe should be worked out between the two until we can get some kind of resolution to this matter, which would be a refund of this money to pay for the phone bill Sincerely,*** *** ***

Complaint: ***
I am rejecting this response because: I did email Bryan with the proof of my credit card being double chargedHe never replied to let me know whether or not he received my email This is why I decided to contact the Revdex.com to see if this organization would be able to help me resolve this matterI have attached the charges made onto my credit cardIf you need any other further proof of documentation you may email me
Sincerely,
*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Complaint: ***I am rejecting this response because:
Here is the itinerary number from my confirmation ***
My wife's email address is ***
Sincerely,
*** ***

Complaint: ***Attached please find the itinerary number and associated information that Expedia claimed that they "could not locate".
It is from the actual email message they they sent to me on May 3,
[email protected]
May at 11:AM
To
***
Dear Expedia Customer, Thank you for contacting us about your feedback on your reservation with Alamo Rent A Car
We apologize for the experience encountered and in order of us to be able to assist you, we will appreciate if you can call us at
1-800-EXPEDIA (1-800-397-3342) or 1-404-728-(for callers outside the U.Sand Canada) and reference case ID: ***
Thank you for choosing Expedia
Sweet Expedia Customer Service Team
-----Original Message----- From: *** Sent: May 3, 7:54:AM
To: [email protected] Additional Recipients: Subject: Cars:Payment &
Receipt Name: *** ***
Itinerary Number: ***
Message: After reserving a vehicle in Cancun, Mexico,
along with purchasing all insurance in advance that Expedia offered, I was told at the time of vehicle pickup that I
was REQUIRED to pay an additional $in "liability protection"This is after Expedia had the audacity to state,
"No surprises!" in their price breakdownThis is pure bait-and-switch and I will never use Expedia again because
their pricing is an outright lie
Expedia's inability to locate their own emails and itineraries simply adds to their incompetence. Along with this, Expedia uses they excuse that they are simply a "third
party intermediary". In fact they are a compensated facilitator of this transaction and are responsible for providing an ACCURATE estimate of charges associated with
every transaction. They are fully aware that customers are being ambushed with outrageous inflated charges at these rental counters. Instead, they publish blatant lies; stating
a "No Surprises" final amount due at the counter. In my particular case, after paying $dollars directly to Expedia, I was informed that the "no surprise" balance due was approximately dollars. Instead, I was hit with an additional $charge.
I'll never use Expedia again and will be more than happy to provide a factual warning to anyone considering booking travel with this company
Sincerely,*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments
and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** ***(Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service