Expedia Inc

April 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr***We regret to hear that he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr*** *** (Revdex.com ID number ***) regarding a Hotel Collect reservationAs stated previously, the customer agreed to the hotel’s terms and conditions which also can be found on the face of his itinerary: • Cancellation and Change Policy: Partially Refundable Reservations are non-refundable on the following dates: June 30, 2017, July 1, 2017, July 2, 2017, July 3, Free cancellation! Deposits are fully refundable if canceled before 11:AM local hotel time, June 26, Room cancellations made after 11:AM local hotel time, June 26, 2017, will not be refunded the deposit amountRoom cancellations made after chewill be charged for the remainder of the room reservation, and the deposit amount for the room will not be refundedThe hotel is a refundable hotel excluding the dates of June 30, 2017, July 1, 2017, July 2, 2017, and July 3, as stated and as seen on the customer’s screenshot which he submitted (which is prior to entering the credit card information during the booking process)As no money was charged to the customer by Expedia, Expedia is unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

July 17,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Inc.is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on May 29, 2015, Mr*** booked a two room four-night stay at the *** * *** *** from June 8, 2015, through June 12,
We understand from Mr*** complaint that he is requesting that 50% of what he paid for this being be refundedMr*** stated that there was no internet access although the room description mentioned that free internet was availableMr*** also stated that he the property had to undergo repairs to their air-conditioning which left them without air for one of the four nightsHe feels that this issue affected the property’s star rating
The feedback that Mr*** has provided to us will be helpful in looking at our vendor's customer service, and gauging our customers' satisfaction and perceptionsWhen customers book on Expedia, we hope and expect that their travel will be a flawless eventShould unforeseen circumstances arise, we anticipate that our travel partners will step in to fix whatever difficulties occur; we apologize that that this did not happen
As you may know, Expedia.com acts as an independent agent for reservations for airlines, car rental companies, and hotelsAll information found on our site is maintained by the individual propertyWe rely solely on the information they provide usStill, if an Expedia member has an unsatisfactory experience with travel booked through Expedia.com, we want to take appropriate action to ensure another member does not have a similar experience
We spoke to Mr*** on June 19, regarding his experiencePer our documentation, two $Expedia Travel Coupons were offered and accepted for the inconvenience associated with these issuesWe reviewed Mr*** account and have confirmed that the coupons were deposited on June 19, 2015, and are available for immediate useThese coupons can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupons are valid for one year from the date of issueWe hope that Mr*** will allow us the opportunity to improve upon his experience in the future
Unfortunately, we feel that no further compensation is due on this occasion, and would again like to offer our apologies for any disappointment caused as a result
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service Customer

November 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from Leneard Rabsatt (Revdex.com case number 12464800) regarding a flight. We understand MrRabsatt is seeking a refund for our of pocket expenses incurred due to a cancelled flight booked using Expedia Inc We researched this matter further and our records show a flight reservation was booked online by MrRabsatt or an authorized user to their Expedia account on October 9, We show the return flight was cancelled by the airlines due to Hurricane Irma; as a result we can process a refund for $you should expect to receive the refund within business days on card ending However in regards to the cost the MrRabsatt paid for alternative travel arrangements we are unable to honor this refund request for $as the unfortunate incident is beyond the control of ExpediaYou may want to file a claim with your travel insurance if applicable We show no indication the flight never existed but rather it was cancelled by American Airlines Please be advised at the time of booking, you agreed to our Terms of Use, which expressly provide as follows: The carriers, hotels and other suppliers providing travel or other services on the Services are independent contractors and not agents or employees of the Expedia CompaniesThe Expedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki Ramsey Corporate Customer Service

March 21,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a package reservation. We understand Ms*** is requesting that Expedia change the dates or issue a full refundOn March 14, 2017, we received receipt of the Revdex.com complaint
Our records reflect on February 26, 2017, the customer self-booked a package reservation for *** * *** and *** * ***Travel was on *** Airlines, departing March 14, 2017, from New York to Puerto Plata, Dominican Republic; and returning on March 18, 2017, from Puerto Plata, Dominican Republic to New YorkThe package includes a hotel stay for the Be Live Collection Marien-All Inclusive, via itinerary number ***The customer is stating that the flight was canceled due to a winter stormThe customer is stating they contacted Expedia to change the dates for the reservation; however the dates have not been changed
Upon further researching this matter, we can confirm on March 14, 2017, the customer contacted Expedia advising that the flight was canceled due to the winter stormThe customer requested that we change the reservation dates for March 17, 2017-March 21, Expedia contacted the hotel; however they were unavailable
Expedia sent an email to the hotel requesting the date changes due to the storm and advised the customer we would contact them once the hotel replied back
In reviewing the account, the customer’s date changes were done for March 17, 2017-March 21, 2017, for the reservationExpedia can confirm that the customer did use the tickets for the flight and for the hotel
Since the customer’s date change request was already done and the customer did use the reservationExpedia cannot honor the request for the refund
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Corporate Customer Service

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
At this time Expedia is unable to adjust the remaining points to the customer’s accountExpedia cannot provide a timeframe on when the remaining points will be added; however we can confirm that Mr*** will receive all points back into his accountOnce this issue is resolved, Expedia will update the customer
Expedia will cancel the coupon and process a refund for the amount of $Expedia cannot offer any further compensation for this matterExpedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further
We thank you for allowing us to address this matter further
Sincerely,
Delia K***
Corporate Customer Service

Complaint: ***
I am rejecting this response because:They changed the insurance policy from one invoice to another as stated in original messageBait and switch of insurance once we tried to cancel the package.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Will wait until Expedia receives a correspondent from *** Air as per Expedia's message
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did email Bryan with the proof of my credit card being double chargedHe never replied to let me know whether or not he received my email This is why I decided to contact the Revdex.com to see if this organization would be able to help me resolve this matterI have attached the charges made onto my credit cardIf you need any other further proof of documentation you may email me
Sincerely,
*** ***

January 5,
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue
from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Mr*** is requesting a refundOn December 26, 2016, we received receipt of the Revdex.com complaint
Our records reflect on January 11, 2016, the customer self-booked a flight reservation for *** *** and *** *** ***Travel was on China Southern Airlines, departing April 20, 2016, from Salt Lake City, Utah to Guangzhou, China; returning on May 2, 2016, from Bangkok, China to Salt Lake City, Utah with Alaska Airlines, via itinerary number ***The customer is stating due to an airline schedule change the customer contacted Expedia to change the flight and that Expedia advised the customer that the new flight was booked; however the customer is stating that the new flight was canceled
Upon further researching this matter, we can confirm on February 25, 2016, the airline sent a notification of an airline schedule changeAn automated email was sent to the customerExpedia can confirm there were two more additional airline schedule changes, one on March 29, 2016, and on April 13, The customer was sent an automated email for each airline schedule change
On April 13, 2016, the customer contacted Expedia regarding the airline schedule changeExpedia contacted China Southern Airlines; they advised there were no other flight options for the customerThe airline advised the only option was to authorize the cancellation and for Expedia to submit the refundExpedia advised the customer, the customer understood
In reviewing the customer’s account on April 19, 2016, the tickets were refundedThe airline refunded back onto the customer’s original form of paymentThe timeframe for the refund form the airline is up to 8-weeks; which is a slandered for all airlines
From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers
China Southern Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs
Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues
We hope the customer understands Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies
Expedia cannot honor the request for the refund and considers this matter as closed and will no longer address this matter any further
We thank you for allowing us the opportunity to address the issues that were brought to our attention.
Sincerely,
Delia K***
Tier Customer Service

April 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs*** *** (Revdex.com case number ***) regarding a package reservationWe regret that the customer’s experience was not as we would have hoped, and any subsequent inconvenience causedExpedia.com uses a real-time reservation database used by travel agents worldwide, listing actual ticket prices, hotel and car availabilityAs airlines fill flights or change fares, the database immediately reflects those changes, which may cause additional booking time as required individual traveler information is neededWe encourage customer feedback in our ongoing effort to improve upon the customer experienceIn addition, Mrs***’s comments will be forwarded to the appropriate department to utilize for further training and improvements in our servicesThe customer’s account was previously provided a $Travel Coupon and a $Travel coupon which may be found in their Expedia accountWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Corporate Customer Service

Complaint: ***
I am rejecting this response because: The files are attached on the changes that were made before and afterwards
Sincerely,
*** ***

February 14,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #* ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** **, (Revdex.com case number ***) regarding an airline refund request
Our records reflect on September 12, Mr*** accessed Expedia.com and self-booked Itinerary #*** for a one way flight to depart May 13, from Newark, NJ for Venice, Italy. The airline notified Expedia of a major schedule change and as is the customer’s option, they decided to cancel the reservation on January 12, 2018. We have been attempting to secure their refund from the Air Portugal Airlines.
On February 14, the airline advised they had approved the refund and authorized Expedia to process it in our systemRefunds in the amount of $for the flight and $for the travel protection plan was processed on February 14, 2018. The amount of time it takes for the credit to be available in the customer’s account depends on how quickly their bank processes refunds, typically five to seven business days.
Expedia regrets the inconvenience this matter has caused, however we serve only as a third party booking intermediary and as such, we do not own or operate any travel related services. We must abide by the terms and conditions and decisions of the vendors who utilize our website to offer their travel products. We cannot process refunds without the express approval of the vendor and securing that approval can be a lengthy process at times
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments
and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

May 30,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request on a cancelled booking.
Regrettably, the customer did not provide an itinerary number for the travel referenced and a search of her name and email address do not provide an itinerary that matches the information she has provided.
We would request that the customer respond and provide the itinerary, from her travel reservation, so that we may research the issue she has addressed and provide a response. If she has already resolved this matter with a phone representative, she can consider the case closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** ***(Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

December 3, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from *** *** ***We regret to hear Ms*** did not accept our response and/or resolution offered.As previously advised, per Ms*** Revdex.com complaint we understand that she is still requesting a refund for the reservationPer policy the reservation was refunded to the original form of payment that it was booked with on January 30, Since this is her friends card we advise that she contact her friend and their banking institution as this is where the refund was processed.Our records reflect that on May 7, the customer contacted our social media teamShe requested a refund for the canceled flight reservationAt that time our agent advised that a refund of the reservation minus a $fee was processed to the original form of payment (Ms*** friends credit card)On August 4, the customer again contacted our social media team and was provided documented proof that the refund was processed to the original form of payment (Ms*** friends credit card)Finally on November 2, the customer contacted our social media team and was advised that the refund was processed for the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Corporate Customer Service

March 6,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Mr*** ***. We regret to hear Mr*** did not accept our response and/or resolution offered
As previously advised, on March 4, 2016, Expedia resubmitted the request to the airline. We will only process a refund should the airline approve the request
On March 6, 2016, Expedia was notified by Korean Air; that Mr***’s ticket can be refunded, due to the schedule change. Mr*** stated that the flight was delayed; however, Korean Air confirmed that the flight was on time and there were no delays. As the original ticket was used, the airline will charge a cancelation fee in the amount of $60.00USD. Only the tax amount will be refunded in the amount of $13.70.
On March 7, 2016, Expedia submitted the refund request to the airline in the amount of $13.70. The refund will be issued by Korean Air; the timeframe can take up to 8-weeks, which is the standard timeframe for all airlines
We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***Attached please find the itinerary number and associated information that Expedia claimed that they "could not locate".
It is from the actual email message they they sent to me on May 3,
[email protected]
May at 11:AM
To
***
Dear Expedia Customer, Thank you for contacting us about your feedback on your reservation with Alamo Rent A Car
We apologize for the experience encountered and in order of us to be able to assist you, we will appreciate if you can call us at
1-800-EXPEDIA (1-800-397-3342) or 1-404-728-(for callers outside the U.Sand Canada) and reference case ID: ***
Thank you for choosing Expedia
Sweet Expedia Customer Service Team
-----Original Message----- From: *** Sent: May 3, 7:54:AM
To: [email protected] Additional Recipients: Subject: Cars:Payment &
Receipt Name: *** ***
Itinerary Number: ***
Message: After reserving a vehicle in Cancun, Mexico,
along with purchasing all insurance in advance that Expedia offered, I was told at the time of vehicle pickup that I
was REQUIRED to pay an additional $in "liability protection"This is after Expedia had the audacity to state,
"No surprises!" in their price breakdownThis is pure bait-and-switch and I will never use Expedia again because
their pricing is an outright lie
Expedia's inability to locate their own emails and itineraries simply adds to their incompetence. Along with this, Expedia uses they excuse that they are simply a "third
party intermediary". In fact they are a compensated facilitator of this transaction and are responsible for providing an ACCURATE estimate of charges associated with
every transaction. They are fully aware that customers are being ambushed with outrageous inflated charges at these rental counters. Instead, they publish blatant lies; stating
a "No Surprises" final amount due at the counter. In my particular case, after paying $dollars directly to Expedia, I was informed that the "no surprise" balance due was approximately dollars. Instead, I was hit with an additional $charge.
I'll never use Expedia again and will be more than happy to provide a factual warning to anyone considering booking travel with this company
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Here is the itinerary number from my confirmation ***
My wife's email address is ***
Sincerely,
*** ***