Expedia Inc

Complaint: ***I am rejecting this response because: When I was purchasing the airplane ticket , it said "FREE CANCELATIONS"I did not read the terms and agreement for hidden surprises because I trusted what it was showing during my purchaseI think this kind of scam is very unethical and I cant even immagine how many hundreds or thousands of beople get screwed like me every single yearThat means Expedia makes hundreds of thousands of dollars just on flight cancelations that they dont refund This is not rightLike I said before , If a company is offering a product or service , and takes a payment before they deliver that speciffic product and service, the customer should have the right to cancel or edit the purchase and receive at least some kind of refundAm I being wrong about this? What would you do in my shoes? How many more people like me will get ripped off and pay for something they never received? Is Expedia moral and rightfully taking money from people without delivering the service? How much longer are they gonna be able to get away with this ? I hope you can Help !Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

August 11, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-*** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer response from Ms***Expedia, Incis responding to the consumer complaint from Ms*** *** (Revdex.com ID number ***) regarding a car reservationOur records indicate on June 8, 2016, the customer self-booked a package reservation which included a flight and car reservationWe understand from the complaint, the customer is requesting a refund for additional charges incurredAt this time we ask the customer to submit a copy of the car receipt ($594.00) which the customer referred toThe customer may submit the document through your complaint submission on the Revdex.com websiteUpon receipt of this information we will further assist them in resolving this issueWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

December 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us
time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from *** *** (Revdex.com ID number ***) regarding a car reservationOur records indicate on November 20, 2016, the customer self-booked a car reservation through Economy Rent a carWe understand from the complaint, the customer is requesting a refundAt this time we are requesting the customer please provide a copy of the itemized billing receipt reflecting the additional charges incurredThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S*** Tier Customer Service

Complaint: ***I am rejecting this response because: They need to contact the company that is the holding of *** ***, which is *** *** ***, I believe. All the locals new about it except the United States. This is unfair to me or anyone else that went to this resort without being informed. I had no choice but to stay there. Where was I going to go especially if I am in a different country and do not know where I am or where to go. This is stupidity on behalf of Expedia Inc. I still demand a refund on the hotel. They need to know who their sources are when they have contracts with the hotels. I will not accept this lousy excuse.Sincerely,*** ***

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments
and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** ***(Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,

August 6,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel reservation. We understand Ms*** is reporting that her credit card was fraudulently used to book a hotel on Expedia.com
We have attempted to find a booking itinerary or a customer account with the information the customer has supplied and are unable to locate either to research this issue.
Expedia.com does not store customer credit card information so for someone other than Ms*** to book a reservation through Expedia’s site they would had to have obtained her credit card information, and entered it into our system when making the booking. Filing a complaint with her credit card company, as she did, was the most expedient way to have the funds returned to her, and protect herself from further misuse of her account
Expedia regrets the service she reports receiving was less than satisfactory. Comments such as hers are read by numerous people within Expedia and help shape our policies and practices. It is never Expedia's intent to inconvenience our clients and it is disheartening when our clients feel we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available. We would like to assure Ms*** that her business is important to us
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Customer Service

February 11,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting that Expedia to honor the original priceOn January 29, 2016, we contacted Ms*** to acknowledge receipt of their Revdex.com complaint
On January 24, 2016, the customer attempted to book a package reservation using Expedia.com website, for two travelersTravel was on Frontier Airlines, departing February 6, 2016, from Denver, Colorado to San Francisco, California; returning on February 8, 2016, from San Francisco, California to Denver, Colorado. Car rental reservation was with Dollar Rental Car, picking up on February 6, 2016, and dropping off on of February 8, at Denver, Colorado The reservation was not confirmed and was saved under itinerary # *** under the email associated with the account; ***The customer is stating she was having issues booking the package reservation, and contacted us; Expedia advised reservation was confirmed
Expedia strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policiesShould they have problems, we do advise them to contact us immediately before booking the itineraryWe can confirm on January 25, 2016, the customer emailed us advising she did not receive her itinerary confirmation for itinerary # ***Our agent replied stating we were unable to locate that itinerary number and to provide additional information
We can confirm Ms*** contacted us on January 25, 2016, stating a previous representative had advised itinerary # *** was confirmedOur representative did advise the customer she had two saved itineraries, itinerary #*** and itinerary #*** that was a flight onlyBoth reservations were unconfirmedThe agent was able to find a confirmed itinerary number ***; however, it was for a car rental only. The agent began booking another flight reservation, but prices had increasedThe customer requested to cancel the car rental, which the agent complied and cancelWe have no record of Ms*** being advised her itinerary was confirmed
Expedia has reviewed the customer’s actual booking session and determine the customer did not finalize the two saved reservations as the website would advise her price had changed
As Expedia works from a live inventory, prices will fluctuateEach time Ms*** encounter an increase in price, she would perform another searchIn addition, we have no record of itinerary # ***While we regret the inconvenience the customer encountered, Expedia is unable to honor the customer’s request to rebook the flights at the same price
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

Complaint: ***
I am rejecting this response because: First, and this is a good example of the terrible communication from Expedia from day one of contactWe did NOT have a ticket leaving Greensboro NC...We had a ticket leaving from Greenville, SC. If I had a dollar for every time I corrected the myriad of agents I spoke with - whether it was the spelling of our name, the departure cities, the promises made by other agents at Expedia, the lies the agents told us, I wouldn't be asking for ANY refund. We understand the $penalty...per ticket...per flight but what we don't accept is that we were only changing the first leg of the flight NOT BOTHWe agreed to pay $x (leg and tickets) because the 2nd flight on the trip REMAINED the sameWe understood the policy but felt the penalty for the 2nd leg of the flight was very unfairIt didn't change! Even leaving from a closer airport to our new home would have allowed us to keep the EXACT same 2nd leg of the flightThe exact flight, time and flight number and airlineThis was our original argument! We were not trying to be difficult, just take a trip through a company we thought was honest and trustworthyWe were NOT cancelling our tripWe were not changing dates or revising both legs of the trip's ticketWe were only asking to change the departure city and WILLING TO PAY THE $PER PERSON PENALTY PLUS ANY UPCHARGEWe were promised on numerous calls to Expedia that we had received a deeply discounted airfare and that's why they were justified in charging us huge penalties -- it wasn't that great of a deal as we soon found out when we purchased new tickets through AeroMexicoWe purchased the tickets - after cancelling through Expedia on December 26, - at a nominal charge over the Expedia price that was to be the "best deal around" to quote one of the people we spoke toWe didn't receive a 'discounted fare' at allWe have learned our lesson to be sureExpedia sold two tickets which will NEVER be used and profited handsomelyAeromexico sold FOUR tickets and two will be used and profited handsomelyAnd...Delta Airlines (The Expedia rep urged me to plead my case with them to get me off their phone line) was VERY willing to reticket with the new departure ticket AND not charge a penaltyIt was only after they discovered that Expedia had given the ticket's full control to Aeromexico that they were unable to assistExpedia verified this and 'apologized'. This is a mess and unnecessaryWe should at the very least receive the amount less the penalty of $from Expedia. At the very least.
Sincerely,
*** ***

Revdex.com:I do not really care how many times Expedia explains the regulations and rulesIt seems I'm not getting through to them since they aren't addressing the issue that the manager didn't call me back for two whole days and lied and said she notated the account which she did not doLike I said, I'll take my business elsewhere and won't recommend this company to anyone
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***My email address is ***@yahoo.com and the itinerary number is ***.Sincerely, *** ***

March 31,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on December 29, 2015, Mr*** booked a roundtrip which included a roundtrip flight from l *** *** ** *** *** *** *** ** **for travel March May 14, 2016, through May 23,
We understand from Mr*** complaint that he received notice that his flight had been canceled and he was eligible for a refund as a resultMr*** states that he was informed that the refund will take about 7-weeks to reach his accountHe is not happy with the timeframe and wants the processed accelerated in order to receive the refund sooner
The services provided by Expedia are that of a third party intermediary, the airline; in this case TAP Portugal, is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for Mr*** purchaseHe will also see the airlines name in the transaction information of his credit card statementAs TAP *** was the merchant of record, they are also the party who processed the appropriate refund to Mr***We regret that we are unable to offer Mr*** with a more satisfactory response to his inquiry; however Expedia has exhausted all options and resources available to us in an effort to assist
When issuing refunds, most airlines request up to two billing cycles for the credit to appear on a customer’s credit card statementPlease note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

March 3, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Case Expedia #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight reservation. We understand Ms*** is requesting a refund On February 21, 2017, we received receipt of the Revdex.com complaint Our records reflect on October 25, 2016, the customer self-booked a combinable one-way flight reservation for *** *** and *** ***Travel is on Delta Airlines, departing June 21, 2017, from Raleigh Durham, North Carolina to Bridgetown, Barbados; and returning on June 28, 2017, from Bridgetown, Barbados to Raleigh Durham, North Carolina with American Airlines, via itinerary number ***The customer is stating due to an airline schedule change the outbound flight was canceled; however the customer has not received the refund From time to time and for a variety of reasons, airlines issue schedule changes We understand that these changes can be inconvenient, time consuming and not customer friendly However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers Delta Airlines and American Airlines were the operating carriers and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryExpedia has no control over when or how often an airline initiated schedule change occurs Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies Only the airline can make changes to a customer’s flights These changes are not related to the type of ticket that was purchased or the company they were purchased from Airlines rarely tell travel agencies why they make a change Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues Please note that a combinable one-way fare ticket is a roundtrip itinerary made up of two one-way flights, each with its own fare rules related to the ticket, including cancellation and refund policiesThis information, and the fare rules associated with the outbound and return flights, was displayed to the customer at the time of booking Upon further researching this matter, we can confirm on February 14, 2017, the customer contacted Expedia regarding the airline schedule change and requested the refundExpedia received the authorization from Delta Airlines and submitted the refund request to the airlineExpedia advised the customer that the timeframe for the refund from the airline is up to 8-weeks; which is a standard for all airlines In reviewing the customer’s account, the airline processed the refund on February 16, 2017, back on to the original form of payment which is a MasterCard ending in ***Expedia cannot expedite the refund timeframe from the airline. The customer return flight with American Airlines is active for travel on June 28, We hope the customer understands since Delta Airlines issued the refund Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention. Sincerely, Delia K*** Corporate Customer Service

May 30, 2017Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car reservationWe understand from Mr*** complaint she requesting a refund of a car reservation and insurance.Our records indicate on March 11, the customer self-booked a car reservation with ExpediaThe customer reserved a Special Rental with Dollar Rent A CarThe car was due to be picked up on May 20, 2017, in Orlando, FL and returned to the same location on May 27, 2017.On May 30, Expedia contacted Dollar to inquire about the additional charges that the customer sustainedThey sent us a receipt displaying all the charges that were sustainedWe are able to confirm that the customer purchased damage waiver that totaled $Due to this the charges were higher than expected.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs Dollar Rent A Car was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsAs this was not an Expedia error we are unable to authorize a refund of the additional charges.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J***Tier Customer Service

December 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr*** We regret to hear he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr*** *** (Revdex.com case number ***) regarding car insuranceIn order for Expedia to refund the third charge for insurance, we will need the itinerary number in which the reservation was chargedIf the customer has yet booked a new itinerary, upon the completion of his booking a $refund will be processedAt this time we are requesting the customer please provide a copy of the third itinerary number associated with the third charge of insuranceThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S.Tier Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and
concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

Hello Revdex.com, I am pleased to provide assistance with case # ***Below are the findings regarding this case.
Customer Complaint: The customer cancelled itinerary *** as he was unable to travel because his brother was in an accidentAt the time of the cancellation, only a
partial refund was processed to his credit card in the amount of $USD. The customer is requesting a refund for the remaining balance of $USD.
Findings: According to our records, the guest secured this reservation on Reservetravel.com November 10, for arrival November 11, and departure November 13, At the time of the booking, the guest agreed to the following cancellation policy: Cancellation policyWe understand that sometimes your travel plans changeWe do not charge a change or cancel feeHowever, this property (Omni Dallas Hotel at Park West) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 11:AM ((GMT-06:00) Central Time (US & Canada)) on Nov 10, 2016, or no-shows, are subject to a Night Room & Tax penalty.At the time of the cancellation on November 11, 2016, the reservation was inside the cancellation policyThis explains why a charge for a night room and tax penalty was withheld from the guest’s refundAs such, the guest was only refunded one night. Our records indicate the first record of contact with our customer care team occurred on November 15, At that time, the care agent confirmed the reservation was cancelled inside policy and no further refund was due.
Resolution: To resolve this issue, we contacted the Omni Dallas Hotel at Park West to ask they waive the charge for the cancellation due to the guest’s circumstancesRegrettably, the hotel declined to waive the penalty according to the cancellation policy agreed to at the time of bookingAs such, we are unable to process a refund for the remaining $USD balance as the guest requested. Thank you for bringing this matter to our attention. Thank you,Charisa B.Customer Relations Specialist

Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from Ms*** *** *** (Revdex.com case number ***) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Corporate Customer Service

Complaint: ***
I am rejecting this response because: This does Not address the issue at all as it is in reference to an OLD issue This issue is regarding the refund for the $for the flight which had to be rebooked which was done March This response completely ignores my issue described and I request this $be refunded immediately.
Sincerely,
*** ***

September 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a flight. The information provided in your comment was not linked to an account or itineraryWe ask that you please provide us with an itinerary number or the email address used to make your reservation so that we may fully review the concernsWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R*** Corporate Customer Service