Expedia Inc

July 11,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund request
Our records reflect that on February 24, the customer accessed Expedia.com and self-booked itinerary # *** for a rental car to be picked up on March 3, from Thrifty Rentals in Salt Lake, Utah and returned March 8, 2016. The customer’s initial itinerary shows a charge of $for the car which does state that taxes and fees are “estimated”, and an insurance policy that was $60.00. The customer’s complaint states she was charged much more and she asked for a refund.
We see the vendor was contacted and they stated there were additional charges at the time of rental but it is not clear what those were
Expedia will need to verify the charges the customer paid and speak with the vendor to see what may be due back to Ms*** before we can provide a refund. We ask that she return a copy of any charges and payments she made in regards to this itinerary so we may research this matter.
For example, we will be looking to see if the rental company charged her for insurance when she had already purchased a policy through Expedia, etc
Once we have the receipt from Thrifty and any payment information the customer can provide and we will be happy to look into this matter for her
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Roseanne G***
Tier Corporate Customer Service

June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attention Expedia is responding to the consumer complaint from Vanessa *** *** (Revdex.com case number ***) regarding their reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service

June 7,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on May 9, 2017, Mrs*** booked an Expedia Vacation Package which included roundtrip flights from Denver, Colorado to Las Vegas, Nevada, travel insurance and a two-night stay at the Excalibur Hotel from June 2, 2017, through June 4, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative
We understand from Mrsthat Spirit Airlines canceled her flight prior to her departure from DenverAs a result, she did not fly to Las Vegas, nor did she utilize the hotel reservationAccording to Mrs***, Spirit Airlines refunded the flights and since she had travel insurance, she expected a refund for the hotel, but Expedia denied her request
On June 7, 2017, we accessed Mrs***’s account for review and we noticed that the refund that she is requesting was refunded on June 5, Refunds like this usually take between 3-business days to post
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Complaint: ***
I am rejecting this response because: The Business has made no attempt to resolve this disputeIn fact, they continue to ignore most forms of communicationsThe only communications that they have had is to demand payment without attempting to fix the problem without offering appropriate compensationThey offered a $coupon to be used at a later date when their mistake has cost me $(extended stay), $(to rebook substandard accommodations at the LK Empress hotel because they canceled my reservations), and they threatened to cancel more of my reservationsI've spoken to several managers who have failed to return promised calls; I've spoken to Deja, Denise, Stephen, and MalcolmMalcolm has gone so far as to lie to me about contacting the property (LK Empress), when he actually did notHad the business contacted the property immediately when the mistake was made they could have rebooked the accommodations I originally hadI called the property myself, but they would not allow me to rebook because Expedia was operating as my agentTherefore, I reject the solution from Expedia
Sincerely,
*** ***

October 18, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *** Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Dr*** BeshayWe regret to hear Dr*** did not accept our response and/or resolution offeredPending authorizations are normally released by Expedia within 24-hours; however it is up to your banking institution on the amount of time it takes for the funds to be made available back into your accountWe apologize for any inconvenience caused in this matterWe would also apologize for the inconvenience experienced when attempting to contact our customer service to resolve this matterHowever, taking into account your experience we would like to offer a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within your accountYou will receive a separate email with the associated Terms & ConditionsWe hope you will allow us the opportunity to improve upon your experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R*** Corporate Customer Service

Complaint: ***I am rejecting this response because:
We were never notified of the flight changeI had created the email account *** for wedding purposes and honeymoon purposes only, so I would not lose things to spamI search my spam, my trash, my inbasket - everywhere - and I never received notification ever.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ** ***

Complaint: ***I am rejecting this response because:When an customer purchases goods and services from a company it is understood that any questions or concerns will be addressed accordingly by that company.When the booking was made it was under the basis of the reputation of Expedia.com not on its vendors, it is assumed that If I pay money and you receive it that you will answerI only wanted responses for the mis information, I wanted someone to own the issue from start to finish, not to transfer me from one dept to the other making me loose time, that I couldve been with my family which to me was gold, specially since I had months without seeing my son and one of my two daughters...I think that if you dont have people that are knowledgeable then you should just put that as a disclaimer on your website...because that was major part of the problemI stated that when I told you that I was given the run around by expedia employees and getting insulted by expedia rep from the hotelI think that this was a discrimantion act from expedia...specially after the representative asked me "why are you travelling with a month old baby?" All I want is for expedia to take responsibility for their employees action mistakes and mishandling of my situationI planned along with my wife this vacation and worked all year for this horrifying experiencedWhen I asked for help I was ignored, insulted, discriminated against and I want to make sure that this doesnt happen again. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Expedia never tried to reach out to me,neither attempting to contact me over the phone or e-mailSincerely,*** ***

Complaint: ***
I am rejecting this response because: I feel Expedia does not do it's customers due diligence when they keep them on the phone for almost hours and get nothing for it, first of all, this funeral was at Arlington National Cemetery, my father in law passed back in September, however, we had to wait for the cemetery to give us a date, which was Feb10th, we booked flight arrangements with Expedia, something, I will never ever do again, to fly down on the 9th and return on the 12thNow, storm Niko hits the New England area and all flights were cancelled on the 8th by Jet BlueI called Expedia who gave me nothing but apologies and policy quotes, I then called a representative from Jet Blue who explained to me that this flight was cancelled due to no fault of ours and we were entitled to a refundI then called Expedia back, spent another god knows how many hours with different representatives from the Philippines again apologizing and quoting policyAll we were trying to say was what good is a return flight if you could not get there in the first place, where is the human factor in all thisI understand we may lose this money, shame on me for trusting an outside organization to deal with in the first placeWe also booked parking arrangements with pre-flight parking and we received a credit in full the every next day, to this date we have received nothing for the flightsMy feeling on all of this is that Expedia dupes the public, they do absolutely nothing when a problem arises except to quote policy and apologiesIf ever I do decide to fly again, I will deal directly with the airlines, not ExpediaToday I did file a claim with United to see what happens and I am still waiting for a refund from Jet Blue which Expedia told me was forth coming but would take weeks, if I don't receive that by the end of this week, I will file a claim with Jet Blue myself, so, as you can see Expedia does nothing for there customers but lure them in and as long as nothing goes wrong, then everything is fine, but, as soon as something like this occurs, duck and coverI apologize for bothering Revdex.com with this but as far as I'm concerned the public needs to know how deceptive Expedia is because as we all know, the public doesn't have time to read all the little print, so shame on me but shame on them for misrepresenting who they are
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

May 21,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint for Ms*** *** (Revdex.com case number ***) regarding a flight reservation
Our records indicate that on January 16, 2015, the customer self-booked a flight reservation for two travelers using Expedia’s website; itinerary ***Travel was with *** *** from Ft Lauderdale, Florida to New York, New York, departing on June 5, 2015, and returning on June 13, On January 22, 2015, Ms*** contacted Expedia and exchanged the return flight to a new date, June 21, She states she requested both the outbound and inbound flights to be changed and is requesting that Expedia updates the itinerary with no additional charges to her
Upon receipt of Ms*** Revdex.com submission Expedia contacted her by phone and verified the desired departure date for her flight is June 13, As we were unable to verify the information discussed during the exchange process on January 22, 2015, Expedia decided to honor the customer’s request and cover the airline imposed charges for updating the outbound date to June 13,
On May 20, 2015, the tickets were reissued for the desired by Ms*** travel dates and on May 21, 2015, Expedia sent a confirmation e-mail to her with the updated itineraryIn addition, we contacted Ms*** by phone to confirm the changes have been completed
We regret Ms*** experience was not as we would have hoped, and any subsequent inconvenience causedExpedia welcomes customer feedback in our ongoing effort to improve upon the customer experience
We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Customer Service

February 11,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Mr*** states in his complaint that he booked a flight and car rental through Expedia on January 11, Mr*** says he contacted our office and we informed him that we were having issues with our websiteHe also states that we informed him that the charge of $would eventually show up but, when he arrived at the airport, there was no itinerary on file for him according to the airlineMr*** paid $1,for a ticket at the airport and feels that Expedia should refund $because he had been quoted $on our website
Our records reflect that Mr*** contacted our office on January 11, 2016, regarding itinerary ***He was informed by our representative that the itinerary had been saved but, not successfully purchased on our websiteMr*** acknowledged that the flight had not been booked and asked what he should do since he was at the airportOur representative advised him ask the airline if the flights were available and if so, he could book his flight at that timeOur representative asked if Mr*** needed the flight numbers to give to the airline and he said yesThe flight numbers were provided and the call ended shortly thereafterBased on our findings, we are unable to honor Mr***’s request of a refund
We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Tier Customer Service

August 13,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us
to address the comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding his reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

March 15,
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com
allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Our records reflect that on February 28, 2017, Ms*** booked a one-night stay at the A Victory Inn and Suites- Muskegon from March 4, 2017, through March 5,
We understand from Ms***’s complaint that she was dissatisfied with the hotel and is now requesting a refundMs*** says that the hotel was disgusting and amenities were lackingIn particular, there was no access to the swimming poolShe says that she left the property within an hour after being told that she would be refunded
Our representatives are required to contact the property to get approval of refundsIt is by the discretion of the property manager that refunds are approvedOn March 15, 2017, we contacted the property manager and requested a refund on Ms***’s behalfWe explained the reasons for the request and presented in the Revdex.com ComplaintWe informed the manager that Ms*** was unhappy with the property and was offered a refund prior to leavingWe also informed her that there was no access to the swimming pool
Regrettably, the refund request was deniedThe property manager stated that the swimming pool was under construction at the time and that was beyond their controlWe were also informed no one that Ms*** spoke to had the authority to approve a refundThey advised that they would be sticking to their cancellation policy which charges a penalty of one night if a reservation is not canceled within the first minutes of check in
Please note that each of the companies with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Marlon J***
Corporate Correspondence Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***’s

Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for your responseWe have reviewed the documentation/new information provided to further address *** *** concerns
As previously advised, on August 3, 2016, the customer’s credit card is still reviewing the credit card dispute and have not charged back the temporary credit from the customer
Once the customer’s credit card company advises the customer and Expedia that the temporary credit will be removed from the customer’s accountThe customer will need to forward that letter head via the Revdex.com link to Expedia
Once we receive the letter, Expedia will review
We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Delia K***
Tier Customer Service

August 6,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Incregarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding her reservation
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case
Sincerely,
Tier Customer Service

Complaint: ***
I am rejecting this response because:Their customer service seems random and unreliable since on some transactions the customer can cancel the airline ticket with a full refund within hrs of purchase (this is the US law), and in some, as in this case, they say this is not possible. I have been doing business with Expedia for more than yearsI spend close to $20,with them annuallyI have a lot of data points to show for the hr fully refunded plane tickets.If they sell such fares that do not comply with the US DoT rule, they should alert the customer to this fact by putting red bold letters on Expedia's website stating as such rather than obfuscating this fact by using rather creative fare labels/classesOr they should notify the customer that they will be leaving the Expedia website to complete their transaction on the said airline's websiteThey do not do eitherThey prefer to retain the customer's traffic, and the business of the customer on their websiteSo, how can the customer know from one day to another whether they are dealing with a fare that complies with the DoT rule or not? BTW, US DoT refund within hrs rule applies even to the most strictest economy faresI know so because I once accidentally purchased such a fare through Expedia and was able to cancel it once I realized this fact. This has nothing to do with the fact that Expedia is acting as a 3rd party or as a 1st party When I go to Expedia's website to do business, I am trusting the company with my business, with my credit card information, as far as I am concerned they have a responsibility to let me know up front what I am purchasing, what I can do with that purchase, what I can not do with that purchaseIf Expedia were a true 3rd party reseller as they are arguing, their website would pthe said airline's website on a separate window and ask the customer to complete the rest of his/her transaction on the non-Expedia siteThat way the customer would immediately know and go "wait a minute, I am not doing business with Expedia anymore....". If I knew that the ticket Expedia sold me did not comply with the US DoT rule, and that I would have to deal with a nlegal entity to plead my case, I would not have purchased that ticket. I believe Expedia is shirking its responsibility towards me as a customer by hiding behind the fine print of its Ts & Cs. Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I went through a lot of stress and anxiety booking this vacation, and I felt like being cheated by your customer serviceI will take further actionI'm going to hire a lawyer to file a lawsuit against Expedia INCBecause my problem was not solveI made three attempts to book my vacation and I felt that I was cheatedI have a proof of a letter from my doctor for my stress and anxiety to give to my lawyerSo if you don't come with a solution then I will take further action